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BBB Accredited Business since
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REAL ESTATE LOANS
A BBB Accredited Business since
BBB has determined that Navy Army Community Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Navy Army Community Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
Type of Entity
Business ManagementMs. Sarah O'Brien, President Mr. Gerry Morrow, Senior VP of Lending Dana Sisk, COO
Products & Services
Navy Army Community Credit Union offers the following product(s): FINANICAL SERVICES
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 622-3631(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I had my checking account closed without notice and $366.00 taking from my account that they say was owed since 2006 on another account. The fact that I was not notified about either action or was offered a explanation but that in 2006 I overdrew my account and then opened a new one and that the amount was never paid. I know nothing about this other account or why they waited 8 years to charge me for something when in those years Ive been in good standing with my account. I understand that I do not use my checking that much, and that might be the reason they closed it but without notice at all and to take money without telling me is just bad business. I now live in Florida so reopening the account is not a option I was told. To make matters worse I can't look at nothing but my savings, all history of my checking is gone. I don't know but it seems strange that they say I overdrew my account and let me open a new one at the same time, which I did not, and then 8 years later want to take my money. I did write two emails and spoke to a guy in collections who said he would have someone call me or email me. It's been a week and they just blew me off... They can't just take money and make up excuses and expect me to forget about it.
Desired Settlement: I want my money back!
I just spoke with you. Here is my contact information below. Please feel free to call me if needed.
As I stated over the phone, I will deposit funds into your current savings account. Your checking account has been closed. We will not re-open the checking account per your request.
At this time, I do not have the exact amount. I will send as soon a I get verification from our Accounting Dept.
Thank you for your account and concern that you brought to the BBB. We sincerely apologize for this inconvenience. Although, we never like to make mistakes, we APPRECIATE members like you who give us feedback so, if needed, we can change processes to better serve our members. After all everyone loves the opportunity to make things RIGHT!
Again, thank you for bringing this to our attention.
Ok…the final amount that was deposited is $336.15.
Please log in to your account to confirm receipt. And if you figure out where you came up with $366.00 (below BBB complaint ##******* ), let me know.
I have cc’d the BBB Representative for her files, *** ********.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: To Whom It May Concern: I have spoken to various people about this and do no want to have to go to courts or press charges on any professional. Navy Army Community Credit Union has made an invalid tow on my property claiming it is a repo when it is not there is no lien holder. The information was already sent to various departments including the vice President ****** ****, Mr. ****** and Mrs. **********. They are unwilling to cooperate with me the owner of the vehicle and unwilling to negotiate with me either. I do not want them to have incurred loses for their mistakes however do have rights reserved to it. I have reported it to authority made police report proving it is auto theft 13-31198 and unlawful for them to do that since there is no validities in the contract without a signatures and breaches. It states so in the contract plus Department of Motor Vehicles shows I, ******** *****, am the owner.
Desired Settlement: In fairness, I tell them willing to negotiate a refinance value of the vehicle but refused. If not pursue all legal action to press legal theft charges on them I am legally protected by Texas law and the consumer credit reports it is an "NOT VALID" if the report this delinquent on any of my accounts. Attached is proof of owner ship and the invalid contract. X. ******** ***** ********** *********** * *********** ************ | Cell
Thank you for this opportunity to respond to the complaint referenced above.
Attach is contract. There is not valid for loan agreement with Navy Army Credit Union as seen for the facts
1 contains breaches
2 as stated in contract NOT VALID until it was signed
Please look at x._______________ where signature belongs on the contracts.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.