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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Members Financial Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Members Financial Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
Type of Entity
Business ManagementMs. Rebecca Wisdom, VP Operations
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Additional Phone Numbers
- (800) 869-0961(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: May 2010 I opened up a credit card. I lived in an apartment in *******. After I moved out of that apartment I went in and changed my address. They updated the address with my auto loans but failed to update on my credit card. This credit card was only used once in a while, and I had my card number stolen. I have monthly charges from January 2012 of $49.95, because this card was hardly used, I know exactly what my charges were, and paid them in full such as, if I spent $200, I made a payment for $150-175, just so my balance would remain low. I didn't think I needed my statements because I kept up and made very high payments to this card. It wasn't until earlier this year I finally called and asked why I wasn't receiving statements because I noticed my balance was still high after I thought I made a payment to pay it in full. She said I could go online, so I did, and noticed monthly charges that I had no idea what it was. After speaking to the credit union, the credit card company and the fraud dept on the credit card, I was only refunded back $150. I know this is half my fault for not taking care of this sooner. But when you hardly use the card, why do you need statements? Now I know to micro manage this credit union because they cannot do their jobs properly and updating their systems. Because of them not doing their job properly I am almost $1000 in losses.
Desired Settlement: I would like all these unauthorized charges to be returned to me, sadly I know this will not happen. Which is why I am filing this complaint. I've made $584 in payments this year. $84 more than my full credit card. I've made payments on what I have spent. I refuse to make payments on unauthorized charges for over a year because the staff failed to update my credit card information and I never received my statements.
Business Response: In regards to the complaint. We have looked in to this issue. Based off the monthly statement on the account it shows that these charges started in January of 2013. The fees total an amount of $849.15. We would like some additional information regarding this issue. Has the member contacted the company that is charging her account regarding the fees. If the member has, we would like dates and any additional information on who she has spoken to so we can help further assist her in recovering theses fees.
We will be more than glad to assist. We have the name and number of the company that has been charging her. We would like to see her try and see if they will refund her due to they are the ones that charged her account. If she will please contact us at ###-###-#### and speak to **** we will help her contact them regarding this matter. If we don’t see a good outcome for this then we can proceed from there. Unfortunately the credit card company customer service are the ones that handle all dispute. Us at MFFCU do not have access to that information or can initiate one. I do apologize for her felling that she has been passed around and wasn’t given this information in the beginning. If she can contact us we will see what else we can do to assist her.