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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Generations Community Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Generations Community Federal Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
Type of Entity
Business ManagementAshley Harris, Director of Public Relations Mr. Tim F. Haegelin, President/CEO
Alternate Business NamesSan Antonio City Employees Federal Credit Union
10660 W Fm 471
San Antonio, TX 78251 Directions
10718 Potranco Rd
San Antonio, TX 78251 Directions
1150 N Loop 1604 W
San Antonio, TX 78248 Directions
13311 N Us Highway 281
San Antonio, TX 78216 Directions
1735 S Ww White Rd
San Antonio, TX 78220 Directions
18140 San Pedro Ave
San Antonio, TX 78232 Directions
1828 N Saint Marys St
San Antonio, TX 78212 Directions
24165 W Ih 10
San Antonio, TX 78257 Directions
4005 Fredericksburg Rd
San Antonio, TX 78201 Directions
6000 NW Loop 410
San Antonio, TX 78238 Directions
7503 Yarrow Blvd
San Antonio, TX 78224 Directions
9255 FM 471 West
San Antonio, TX 78250 Directions
9311 San Pedro Ave Ste 1100
San Antonio, TX 78216 (210) 229-1128 (210) 230-9349 Directions
9900 Wurzbach Rd
San Antonio, TX 78230 Directions
PO Box 791870
San Antonio, TX 78279
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (210) 230-9349(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unfortunately, we must say that we're really VERY disappointed with the customer service at the Generation Federal Credit Union in San Antonio airport. We've used this branch for several years until a decision was made to bring on board one employee and since then the customer service started to be negative and unprofessional!! We have made several effort to contact her direct ******* and also visited their ****** ********, *** **** * ******* in his office (No ******* is available at that airport location) and explained the issue to him who promised to improve the customer service at that airport branch and we thought that service would be better, unfortunately, it’s getting worst!! Now our employees see more challenges, as the lady who's in-charge of the branch keep saying, this is my way, if you don't like it, complain to my management, in other words she does not care. Never have we heard such a statement in any financial institution. If we don't get this issue resolved, we will close our account, however before we do so, we'll make sure we will not recommend this bank to anyone.
Desired Settlement: We need to escalate this issue to Generation FCU upper management, and make our voice heard with airport management and make other members aware of our daily suffering. Please provide us with the contact information of the Generation FCU Vice President of Operations.
***** * **** ***************************
***** ********** ****** *** **** **** **
******** *** *** * *** **** * *** ******* **** *** ********* *********
Dear *** ****: