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BBB Accredited Business since

First Basin Credit Union

Additional Locations

Phone: (432) 333-5600 Fax: (432) 333-5659 View Additional Phone Numbers 2740 N County Rd W, Odessa, TX 79764

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Basin Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on First Basin Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 02, 1997 Business started: 02/25/1965 in TX Business started locally: 02/25/1965
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900

Type of Entity


Business Management
Mr. Shem Culpepper, President Mr. Cody Kidd, VP of Accounting Mr. Tim O'Reilly, Vice President of Marketing
Contact Information
Customer Contact: Mr. Tim O'Reilly, Vice President of Marketing
Business Category

Credit Unions Loans Real Estate Loans

Customer Review Rating plus BBB Rating Summary

First Basin Credit Union has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/19/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: First Basin Credit Union is reporting adverse and incorrect information on my credit report. They are continuously updating a paid off account as a charge off. First Basin Credit Union is reporting late payments on a charged off account and also updating it as a new charge off even after the debt was paid in full. I have written letters to ask that this be fixed but no one has answered me back nor have they corrected the incorrect information. I have documents that prove this fact. I have credit reports from different months showing the information was changed to be as derogatory as possible to my credit scores. They reported the charged off account as paid late when I did pay it in full and reported it as a charge off again. It was reported as a charge off in March 2015 and then that was removed and put as July 2015 as a charge off. So they are renewing the charge off status even after it was paid in full months before. This action has cost me financially. My scores are lowered each time from this action. This account was charged off September 2009 and is still being reported as a new charge off. I have a credit card account with them that shows on my report as being at 100% utilization when it isn't. I had a mortgage pull done today and I was questioned about these accounts and why they show this way. It's simply an unprofessional practice and needs to be corrected.

Desired Settlement: I want this account removed from my credit report for the malicious way they have treated me and the financial costs incurred along with the mental anguish. I will pay off the credit card and close my accounts so that neither of us have to be bothered by the other anymore.

Business Response: The status reporting to the credit bureau on the account is correct and it is NOT reporting as a new charged off loan. We have contacted the member regarding his account and have the documentation supporting this but if he needs further explanation, we would be more than willing to go over everything with him again.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on First Basin Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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