Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

First Basin Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First Basin Credit Union

      7100 E Highway 191 Odessa, TX 79765-8654

      BBB Accredited Business
    • First Basin Credit Union

      1010 E 8th St Odessa, TX 79761-4634

      BBB Accredited Business
    • First Basin Credit Union

      1205 NE 1st St Andrews, TX 79714-3670

      BBB Accredited Business
    • First Basin Credit Union

      5509 Andrews Hwy. Midland, TX 79706

      BBB Accredited Business
    • First Basin Credit Union

      2740 N County Rd W Odessa, TX 79764-1664

      BBB Accredited Business

    Business ProfileforFirst Basin Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/17/2007

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    First Basin Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First Basin Credit Union

        7100 E Highway 191 Odessa, TX 79765-8654

        BBB Accredited Business
      • First Basin Credit Union

        1010 E 8th St Odessa, TX 79761-4634

        BBB Accredited Business
      • First Basin Credit Union

        1205 NE 1st St Andrews, TX 79714-3670

        BBB Accredited Business
      • First Basin Credit Union

        5509 Andrews Hwy. Midland, TX 79706

        BBB Accredited Business
      • First Basin Credit Union

        2740 N County Rd W Odessa, TX 79764-1664

        BBB Accredited Business
      Location of This Business
      7100 E Highway 191, Odessa, TX 79765-8654
      BBB File Opened:
      4/2/1997
      Years in Business:
      59
      Business Started:
      2/25/1965
      Business Started Locally:
      2/25/1965
      Accredited Since:
      5/17/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Shem Culpepper, President/CEO
      • Mr. Tim O'Reilly, Chief Marketing Officer
      Contact Information

      Principal

      • Mr. Tim O'Reilly, Chief Marketing Officer

      Customer Contact

      • Mr. Tim O'Reilly, Chief Marketing Officer
      Additional Contact Information

      Fax Numbers

      • (432) 333-5659
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/21/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      In April, I spoke with ********************* by phone on several occasions as well as through email. I had gotten behind on payments as well as being charged for ********* that totaled a little over $1500. They had also issued a repo on the car so the $1500+ had to be paid before they would recall the repo. As you can see in the files I have uploaded, that was paid, declaration of ********* was sent to them with ************* stating they received it and that Id have to pay all ********* charged prior to my proof of *********. I asked if the April ********* charge would be removed since I had purchased ********* on 4/2/23 and their charge for ********* wasnt assessed until 4/7/23. Never got a response. But I paid the total amount due, which included the May payment of $236.** so I was completely current. Starting in June, I made sure to set up the monthly pmnt on auto draft and am paying more than the monthly due. I have been paying $250 on the 2nd of every month and payment isnt due till the 15th. They continue to harass me and are now stating I am 37 days past due which as you can see, is not accurate at all!!! Im tired of dealing with these people and they need to have someone to hold them accountable.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.