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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Amplify Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Amplify Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
Type of Entity
Business ManagementMr. Paul Trylko, President Ms. Delores Stoner, Executive Assistant
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BBB Complaint Process
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Additional Phone Numbers
- (512) 836-5901(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Amplify's technological failure to honor the auto-pay their own rep helped me set up in June and the subsequent bullying I received from their staff is not aligned with the product/service promise they sell. I cannot get proper help from their customer service team. They are abusive, won't escalate my call to a manager level and threaten legal action while hanging up on me. I have a recorded call of the latest conversation which is the root of this complaint.
Desired Settlement: I want an executive in their business who is skilled in customer service and experience to call me to help resolve current issues and commit to making sure Amplify does not continue to fail on the technology side, causing me great financial burden.
Dear *** *******
I had a discussion with Mr. ******* ****** today, Thursday, August 27. A follow-up email was also sent today to Mr. ****** giving details of our conversation. The complaint has been resolved. Should you need additional information, please feel free to contact me.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Unauthorized credit reports run without consent. Canceled account during a fraud and hacking investigation. Reported against me and other unethical and possibly illegal acts.
Desired Settlement: ReSettlement of money owed, letter of apology, and taken off chex systems, rereport to any agencies that it was the institutions fault
Subject: BBB Complaint Reference ID: ******** — ******* ******* *********
Complaint Against: Amplify Federal Credit Union, **** *** ****** ******* ** *****
Dear Ms. *********:
We attempted to contact Mr. ********* numerous times to discuss his concerns he submitted to the Better Business Bureau, but we were unable to reach him. Before his account was closed, Mr. ********* was offered several opportunities to come In and complete the Amplify Dispute Forms on fraudulent transactions in order to file a claim; unfortunately he did not do that. Therefore, we had no choice but to follow our standard procedures that we have for all members when they have a delinquent account.
We have reviewed our records and have confirmed that no unauthorized credit reports have been pulled by Amplify nor has Amplify done anything unethical or illegal with Mr. *********** account. I encourage Mr. ********* to call us so we can discuss his concerns and possible options to resolve this issue_
Should you need additional information, please feel free to contact me.
***** *********** ********* - Operations
|12/31/2014||Billing/Collection Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I recently purchased a vehicle at ***** ** ****** which secured financing through Amplify Credit Union. This purchase was completed on September 23, 2013. It is now October 30, 2013 and I have yet to be able to get Amplify Credit Union to validate I have an account or set up online access to my account. I have called them 4 times and get nothing but lip service telling me that I do not have an account. As the consumer/customer they asked ME to go to ***** to ask ***** send in paperwork regarding my financing with Amplify Credit Union. Now who is paying interest - me! So why am I required to do their job? Yet I will be the one to have bad credit reporting if I do not pay car payment to Amplify to credit account to which they refuse to set up or provide access. I called yet again to speak to someone on 10/29 who set up Account # and password yet when I go online to access it again asks me for 'access code' which has never been provided to me.
Desired Settlement: I also want a written statement that alleviates me from all responsibility if my car payment is late due to the incompetence of Amplify Credit Union in my numerous attempts to set up online account access to pay my obligation.