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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that National Bankcard Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for National Bankcard Systems Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joe Brannon Mr. Peter Estep, President
Credit Card Processing Service Credit Card - Merchant Services
5725 W Highway 290 Ste 105
Austin, TX 78735 (800) 550-7892 (512) 494-9200 (888) 898-8416 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 550-7892(Phone)
- (888) 898-8416(Phone)
- (512) 494-9204 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The company has processed unauthorized ACH debits against my bank account over the course of several years. They have indicated error on their behalf and promised to return the funds via a ACH credit. They have not been forcomming in returning the funds. (74) ACH debits at $ 14.00 each
Desired Settlement: ACH credit that has been promised and is due amount $ 1036.00 encompasing (74) deductions at $ 14.00 each
After looking into the complaint it looks like we agreed with him originally and agreed to do a full refund. We have since attempted to refund his bank account twice and both attempts were rejected by his bank. I have attached record of both attempts here.
In order to make sure we don't run into issue again, we have decided to send a check for the full refund amount.