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BBB Accredited Business sinceFind a Location
Phone: (210) 805-8200 Fax: (210) 805-9733 View Additional Phone Numbers 8200 W Interstate 10 Ste 400, San Antonio, TX 78230
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This company offers sales, service and supply of office machines, copiers, faxes and printers.
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A BBB Accredited Business since
BBB has determined that Dahill Office Technology Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Dahill Office Technology Corporation, at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business. A BBB Accredited Business since November 1, 2001.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Dahill Office Technology Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jon Hitt, Sales Director Mr. Brad Rollins, President/CEO Priscilla Lopez, VP of Finance and Admin Ms. Ronell Uys, Advertising/Ecommerce Ms. Leticia Vazquez, Director, Sales Operations
Copiers & Copier Supplies Office Furniture & Equipment Office Furniture & Equipment - Installation Office Supplies Copy & Duplicating Service
Alternate Business NamesDahill Dahill Industries
Products & Services
This company offers complete document management service including Xerox and Sharp hardware, service, software, and print management.
2700 Earl Rudder Freeway South Suite 2800
College Station, TX 77845 (979) 774-2200 Directions
4616 W Howard Ln Bldge 950
Austin, TX 78728 Directions
510 N Valley Mills Dr Ste 503
Waco, TX 76710 (512) 554-4633 Directions
5702 McPherson Rd Ste 950
Laredo, TX 78041 (956) 724-8188 Directions
802 N Carancahua St Ste 2200
Corpus Christi, TX 78401 Directions
8200 W Interstate 10 Ste 400
San Antonio, TX 78230 (210) 805-8200 Directions
8303 N Mopac Expy Ste 300A
Austin, TX 78759 (512) 836-2100 Directions
PO Box 314
San Antonio, TX 78292
2700 Earl Rudder Fwy S Ste 2800
11500 Pellicano Dr Ste B11
221 N. Kansas St Suite 1505
312 E. Harrison
11710 North Fwy
1431 W Polk Ave
16055 Space Center Blvd Ste 200
3050 Post Oak Blvd
77 Sugar Creek Center Blvd
THIS LOCATION IS NOT BBB ACCREDITED
919 Milam, Suite 105
Houston, TX 77002 Directions
1330 Lake Robbins Drive
77 Sugar Creek Center
THIS LOCATION IS NOT BBB ACCREDITED
11710 North Freeway, Ste. 200
Houston, TX 77060 Directions
3050 Post Oak Blvd, Ste. 1350
1431 W. Polk
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (956) 724-8188(Phone)
- (512) 836-2100(Phone)
- (512) 554-4633(Phone)
- (979) 774-2200(Phone)
- (956) 724-8949 (Fax)
- (210) 826-5337 (Fax)
- (210) 829-8934 (Fax)
- (361) 289-0926 (Fax)
- (512) 835-6888 (Fax)
- (361) 289-0986 (Fax)
- (979) 774-7642 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We cancelled our contract with this vendor last year. I have continued to receive invoices and past due statements even though I have contacted them numerous times to have the account corrected. All of my attempts to have this rectified have not proven successful. I received a past due statement again today. I need to make sure that this isn't being reported against our credit bureau account and causing adverse credit ratings.
Desired Settlement: I would like for the erroneous charges to be reversed and the account closed out. I would also like the assurance that there haven't been any adverse reports to any of the credit bureaus.
Their schedule of events isn't accurate. The following is a detail of the events:
8/26/15 I requested and received a copy of the maintenance agreement between Dahill and Strategic Partnerships, Inc.
9/14/15 I met with **** ****** (Account Executive) to discuss options to add additional equipment
9/17/15 I met again with **** ****** (AE) and **** **** (Regional VP of Sales, Central Texas Region) to discuss options further.
9/18/15 **** (VP) agreed in writing to waive the customary 60 day advance notice to terminate the maintenance agreement in exchange for a chance to bid on providing updated equipment. We agreed to a 90 day notice at any time.
10/1/15 I submitted, in writing, our desire to terminate the contract as per my assurance from **** (VP).
10/1/15 - 10/7/15 I spoke with **** (AE) and **** (VP) multiple times where they were attempting to win back our business.
10/7/15 I received notice from **** (AE) that she submitted the termination letter to their customer service department for processing.
12/14/15 In response to an invoice received but not due, I sent an email to customer service stating the issue.
2/25/16 Continuing to get additional invoices, I sent another email to customer services and copying **** (AE) and **** (VP).
5/12/16 In response to a phone call from **** ******* at Dahill, I sent him an email with the original termination letter.
5/13/16 I received a note from ***** ******* (customer service) that they received and were processing my termination request.
5/19/16 I received a letter stating that the termination was entered with an effective date of 8/11/16. I sent an email to **** & **** (VP) disputing the date of the termination.
6/10/16 Continuing to get 'Past Due' invoices, I sent another email to **** & **** (VP).
7/11/16 Getting another dun letter, I file a grievance with the BBB since Dahill has been unresponsive to my continued attempts to get this rectified.
I have paid all invoices due and our account should have a zero balance. I also want assurance that there haven't been any adverse postings to our credit bureaus. If I can provide additional information, please let me know.
Read Complaint Details
Complaint: Our company cancelled a maintenance/service agreement with Dahill back in 2014, we sent a letter stating as such. We keep receiving invoices for a service that we cancelled. We have called on numerous occasions, e-mailed and faxed requesting to stop sending invoices, in our last two e-mails we stated that if we do not get this issued resolved soon, that we would be filing a complaint with the Better Business Bureau but to no avail. Complaint November 2014,Complaint December 2014, Complaint February 26th 2015, Complaint April 30th 2015, Complaint May 8th 2015, Complaint May 14th 2015, Complaint May 18th 2015, and again on Complaint May 18th 2015
Desired Settlement: We would like Dahill to stop sending us an invoice for a service that was cancelled back in 2014, and to credit the invoices that were billed for service that was cancelled.
After reveiwing the account, it appears that in December 2014 **** (AP at **** ****** **********) called in to inquire about the invoices and Dahill Customer Service requested a copy of the cancellation letter (written notice of cancellation, letter or email is required). If Customer will forward a copy of written notice to ***************** we will process cancellation immedately.
Problems with Product/Service
Read Complaint Details
Complaint: This is the biggest scam I have ever seen I pay $235.34 for the the equipment that I got from Dahill On top of that Dahill sends me bill for $278.14 and for $101.88 I have no idea why they send me a bill when Im already paying for the equipment I feel that there double dipping on us and feel that this is a scam the equipment doesn't work half the time anyway
Desired Settlement: I would like out of the contract free of charge and refunded the money that I have spent on the equipment that only works half of the time
In April 2011 ********* ***** *** entered in a 60 month lease fir a Xerox 7120. ****** ********, ********* signed the documents. The lease $199/monthly included the equipment and 2,000 B&W impressions is billable by US Bank. There were no color impressions included in the monhtly fee, any B&W overages and all color impressions are scheduled to bill quarterly, directly from Dahill. Per the T&C's of the agreements, all rates increase 15% annually. All bills from US Bank and Dahill are accurate with the proper escalted rates, ********* ***** is now in 4th year of the lease. After review of the account notes, ****** ******** contracted Dahill on 10/27/14 and **** **** *****, ********* ********** discussed the contract details.
Business Response: Dahill Sales will be contacting the customer to discuss options for contract changes. Thank you!
Problems with Product/Service
Read Complaint Details
Complaint: We leased a Xerox 7775 copier from Dahill in April of 2012. Since then, we have had over 30 service calls on the machine and they are happening practically every week now, sometimes multiple times a week. I have worked with our ***** ***, ****** ********, and the ***** ******* *******, *** ******. They have been unable to fully correct the issues with the machine. On March 12, 2014, they took our machine to their shop for extensive repairs. They returned it on March 25, 2014. I asked for a list of parts that were replaced and any description of any work done, but never received a response from Dahill. Now our machine is breaking multiple times a week and they don't seem to understand that we need a machine that functions reliably. I have asked nicely multiple times, yet they will not correctly fix the machine, or replace it. Everytime there is a problem, they send a tech out, who puts rebuilt or re-manufactured parts in the machine (the technicians told me directly that he rebuilds the parts himself), but never actually fixes the machine. I should also say that we have dozens of other copiers at our various store, with other companies, that run similar volumes to this machine, and they have a service call about once every 6-8 months. Having a service call every week or every other week, is not acceptable. I'm not sure where to go from here, and I would rather not litigate the issue, but ownership is strongly considering litigation. I figured I would reach out to the BBB to see if they could amicably resolve the issue... keeping the lawyers out of it. Kindest Regards, **** ******* ** ******** *********** ********** *****
Desired Settlement: I would like for Dahill to replace this machine (that they have clearly shown they cannot fix) with a new, or like-new machine (with a low page count) that can handle our volume without continuously breaking. I have been requesting this since our incident in March, but they have not been willing to give us a replacement unit that can handle our volume without breaking.
I have contacted the General Service Manager in ******* **** ******** and provided him Mr. *******'s contact inforamtion. **** will be reaching out and discussing the replacement possibilities.
Dahill has contacted me about a replacement, and has agreed to replace my machine, that has 600k impressions on it, with a machine with 400k impressions.
They are scheduled to install the different machine this afternoon. Once installed, we will run the machine for a week to verify that every runs as expected. If everything goes as planned, we will send you an update.
**** ** *****
Problems with Product/Service
Read Complaint Details
Complaint: My name is ****** ******* and I am the steward president of the steward board for ***** ****** *** Church. As the president of the steward board of the church my job is taking care of the finance for the church. In February of 2011, the church leased a copier machine from Dahill. The representative from Dahill met with the pastor of the church and myself to present a contract. In this contract it states that the rental fee for the copier was $155.00 a month for 48 months beginning February 9, 2011. Dahill never did abide by this contract They were not consistent in sending out monthly statements. They would wait several months before sending out a statement and this generated a problem for us because we are a small church and can not afford to pay out large sums at a time. We discussed this with the representative when he issued the contract. They sent out statements ranging from $1,922 through four and six thousands dollars. I personally called Dahill's main office several times to discussed this matter, but no one in that office knew what to do. We sent them checks from $1000 to $1,922 trying to meet the needs as to what they said The pastor and committee members had several meeting with the representative trying to solve the issue. Each time we met with him he indicated that he would get the issue resolved. He indicated that he did not understand why the company could not send the statements as the contract stated. In June of 2013 the pastor communicated to the representative that since they could not abide by their contract they needed to pick up the machine. He was told that the church would pay out the balance of what we owe them and only what we could afford to pay on monthly basis. To our dismay we received a noticed from a collection agency indicating that we owe Dahill $7,606.70. I have all documentation as what we paid Dahill. The balance as what they stated we owe them certainly does not match up with my balance. Their statements they sent us are total confusing. They sent us three statements dated for the same time period and they all have different balances. We only used the machine for 30 months. Calculating 30 months times $155 equals $4,650. When I calculate the checks I sent Dahill, those check add up to $4,652.95. We are willing to pay Dahill anything else we owe them. $7.606.70 is an outrageous amount and according to some of the statements they sent us they did not apply some of the check sent them, however they were cashed by the company. This company did not abide by their contact therefore, it is certainly not trust worthy.
Desired Settlement: We are willing to pay the remainder of the balance to this company on monthly basis and only what we can afford. We balance should be a very small amount according to my records and I have all documents.
Business Response: ***** ****** account has been reviewed in further detail to understand the write-off invoices. ***** ****** had a monthly rental contract for Serial ********* that began 4/30/13 $155 plus D&H per month. Prior to this contract the rental agreement was annual on a per click basis which included black and color usage. Invoice ****** for $4,802.86 was for 6/09/11 - 6/09/12 period, Invoice ****** for $2,761.19 was for 6/19/12 - 4/30/13, both invoices were prior to the monthly agreement. Invoice ****** is monthly charge for 1/09/13-05/09/13 and should be credited. The per click contract prior to the monthly agreement is owed and should have been paid prior to the customer. we can negotiate payment options. I can be reached at *************.
Today I spoke with ******* ***************:
She is a third party collection agency that has been working with ******** ******* and *** ****** *******. A proposed settlement of $3,000 was offered to the customer and they accepted. The customer has explained the financial difficulties that they are facing and **** **** has agreed to accept payments as received. I did let *** ****** know that I would review the $3,000 amount and determine if that was fair and in the best interest of the customer.
My original response, included my contact information in hopes that me and *** ******* could connect, but after speaking with *** ****** it sounds like the concerns have been addressed.
At this time I am reviewing the $3,000 and will provide an update to *** ******.
Thank you for your help with this matter!
Better Business Bureau: