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A BBB Accredited Business since
BBB has determined that Revolve Solar LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Revolve Solar LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tim Padden, Owner
Related BusinessesHuman Channel Marketing
Contractors - Solar Energy Solar Energy Equipment & Systems Manufacturing & Distribution Solar Energy Products Service & Repair Solar Energy Products - Retail Solar Panel Cleaning Solar Energy Equipment & Systems Supplies & Parts Energy Service Companies Renewable Energy Energy Management & Conservation Consultant Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation
Products & Services
Revolve Solar LLC sells the following brand(s): Enphase Inverters, SMA inverters, Solar World USA
Revolve Solar LLC offers the following product(s): Enphase Inverters, SMA inverters, Solar World USA solar modules/panels
Method(s) of PaymentCheck, bank transfer, credit card.
Refund and Exchange Policy
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My wife ***** and myself live in *****, CA and called revolve solar to request a quote for a solar system and invited a salesman, ****** into our home. He originally came with with an offer of a 26 panel system that would cover 85% of out electric usage for a total of $165 a month to own. We wanted a larger system with 40 panels to cover at least 100% of our energy uses. he came back with a cost of $226 per month, our budget was a max of $250 per month and we agreed on that system. We discussed the 30% tax credit and he explained how it would work. He said multiple times that we would receive the entire 30% back when we filed our taxes (unless we owed taxes then it would be deducted from the amount we owed) which is $11502. however upon filing the taxes for the year 2014 we found that we would only receive about $2700 back in the first year which left us with an outstanding balance of almost $9000 on a loan (0%until July 2015 there after 17.99%APR with interest accruing from day one if not payed in full by the July 2015 date). To remedy the situation we had to take out an home equity loan to pay off the existing high interest loan at approximately 3.25%APR. Upon initial calculations if we receive the same $2700 back in our taxes, it will take approximately 4.25 years to pay off the existing loan costing us an additional approximately $1800 in interest alone, in addition we now have a higher payment of $150 a month that we can not afford, remember our initial budget was $250 maximum, now with both loans we are paying $400 per month. For one second if the salesman had mentioned even the remote possibility of not receiving back the entire amount when filing our taxes, we would have been hesitant about the purchase of the system and done further research. We trusted him to explain and the contract without reading every word of legal mumbo-jumbo, and he failed to mention that not everyone would receive the entire refund in the first year.
Desired Settlement: I would like the original contract rescinded, The items removed from my home, and 100% of the total original purchase price refunded, so we can pay off all loans in full, then purchase a solar system from a reputable company when we can actually budget for it.
I have personally spoken to *** ***** on a number of occasions to explain and try to resolve the situation. We regret that *** & **** ***** now feel it is necessary to complain via the BBB. Our customer's are informed that the contract may entitle the Purchaser to a tax credit of up to 30% of the Contract Price from the government.