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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that KM BUILDERS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for KM BUILDERS include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMr. Keith Moehle, Owner
Contractors - General Home Builders Home Improvements Home Improvements - Additions Painting Contractors Roofing Contractors Construction & Remodeling Services Cabinets Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Outdoor Kitchens
Alternate Business NamesKM Construction KM Design Center KM Remodeling
This company offers design/build services for remodeling kitchens, baths, room additions, outdoor living areas, etc.
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
7915 Mainland Dr Ste 200
San Antonio, TX 78250 (210) 680-5626 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Was seeking estimates from several vendors to install a small outdoor kitchen (grill; sink; small refrigerator) on an existing deck. KM Builders was the only vendor who insisted on charging a “design fee”, originally of $1500.00. When I stated that I was not interested in paying any sort of design fee, the company’s representative (Mr. ***** ******) said he was willing to reduce the fee to &750.00. Given the small scale of the proposed project and the fact that no other vendors were asking for any sort of design fee, I continued to decline paying the adjusted fee of $750.00. At that point Mr. ****** stated that he was willing to refund the entire fee should I choose not to go forth with the project, which led me to agree with that understanding. Email correspondence with KM Builders to resolve the issue and to obtain the refund has not worked. Essentially, Mr. ******’s contention regarding the refund is at odds with my recollection of what was stated, and he is not willing to refund the $750.00. If I had not understood that the refund conditions were as stated in the preceding paragraph, I would not have agreed. Mr. ****** claims otherwise, so we have a standoff, but KM Builders has the money.
Desired Settlement: KM Builders should refund me $750.00.
KM BUILDERS presents the Design Deposit Agreement the same way at each consultation. Upon agreement made by the homeowner and the KM BUILDERS representative, a Design Deposit Agreement is then filled out with the design fee written on the Design Deposit Agreement Contract and signed by the homeowner acknowledging the agreed/ upon amount and estimated project amount. This Design Deposit Agreement clearly states that “The total sum shall be applied at the time of the original proposal presentation of any proposal/ contract related to this Design Deposit Agreement and is otherwise non-refundable”.
KM BUILDERS has maintained an "A+" with the Better Business Bureau for several years. We strive to ensure our clients are well taken care of and communication is key. A negative review is extremely rare. This complaint has been discussed in-depth and to everyone's recollection; the verbal agreement stated above did not occur. We are deeply sorry for the confusion and will agree to reimburse 1/2 as a compromise if the customer will agree that this is fair and the matter will be settled.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: KM builders were hired to design and build an expansion to a house being considered for purchase. They designed a construction plan that did not meet city setback requirement & could not be financed or built. The owner is ***** ****** refused to return the earnest money that was taken for the construction.
Desired Settlement: Refund earnest money and money paid for design
On 7/20/13 and again on 8/7/13 Mr and Mrs ******* hired KM Builders’ designer, **** ******, to design a concept for a room addition to a home they were considering purchasing. They were told that we could not obtain a plot map for the property to ensure that any addition would be within the building setback requirements for that subdivision. We told them that they would need to obtain that from the bank or the current owner. They pushed **** to develop the design concept for the addition without the plot map due to the fact they didn’t want to ask the homeowner for this and had a deadline to meet with their financing. **** worked day and night designing and pricing several different designs due to the fact that the *******s changed their mind about what they wanted repeatedly.
The *******s finally agreed on a design and asked **** to present pricing and a proposal to take to the bank. They put a down payment of $5000 toward the finalizing of the plans, scheduling and starting the project as soon as possible after they obtain the property.
The *******s later called and said they were financing there property and had received the plot map from the bank. They said that the room addition would not completely fit on the property as designed. We told them that we would help them apply for a variance or we could again quickly redesign the project to fit on the property and that there would be no additional charge. They said they would consider that.
The *******s later called and said that they had completed the financing of their home and that they wanted us to refund the money they had paid for the design and the money they had paid for the deposit to build the room addition.
I told the *******s I would be happy to apply the deposit of $5000 toward any room addition that we design and build onto their new home and that, in addition, we would not charge for the re-design work.
In conclusion, we have expended a larger amount of energy and costs for the ******* project especially in comparison to average projects in this price range - thus we have earned the money paid us for work delivered. Our position has not changed – we will still be willing to apply the deposit of $5000 toward any room addition that we design and build onto their new home and not charge for the re-design work.
Thank you for allowing us to clarify our position. As pointed out in the response, KM was hired with the understanding that we would design the customer's plan quickly to meet the deadline for closing. The promise was taken very seriously by us and that goal was met. Before closing there was a completed set of plans, detailed proposal, and signed contract for the construction of an addition in the front yard of the home you were purchasing. This was a tremendous undertaking because in addition to it being a large project, we went through several other plans and renovation ideas on the existing house to arrive at the final plans, all part of the outstanding service that was provided in getting to the final result.
|4/27/2012||Problems with Product/Service|