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Business ProfileforJason's Water Systems of SA
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 142 W Rhapsody Dr Ste 6, San Antonio, TX 78216-3125
- BBB File Opened:
- 6/14/2011
- Years in Business:
- 44
- Business Started:
- 6/1/1979
- Business Started Locally:
- 6/1/1979
- Business Incorporated:
- 2/19/1997
- Accredited Since:
- 10/23/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Water Treatment Specialist, III
- Type of Entity:
- Corporation
- Business Management
- Ms. Emily Watkins, President/Owner
- Mr. Jason Montgomery, President
- Contact Information
Principal
- Ms. Emily Watkins, President/Owner
- Mr. Jason Montgomery, President
Customer Contact
- Ms. Emily Watkins, President/Owner
- Additional Contact Information
Fax Numbers
- (210) 622-9740Primary Fax
Phone Numbers
- (210) 622-9540Other Phone
- (888) 512-4701Other Phone
- (210) 622-9740
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
25 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Josh C
03/09/2024
Jason's Water Systems of SA Response
03/12/2024
****, apologies for any inconvenience this syst has caused you to have since 2019. However, in reviewing your account.....you've had ************ calls or payments for service through our office. We do have record that our office has called you each year to offer our Annual Maintenance Program, which you've denied service each year. Who are you calling to serivce your water syst? This system comes with a Lifetime Warranty, so it is concerning that you are claiming to have been paying someone for multiple service issues.
Our systs do come with carbon and your product series is tested with up to ******* glns of filtration. The avg homeowner will be able to go 6-7 yrs before exhausting their carbon life span. If, for any reason you began to get black water in Year 1....We should have been called immediately. We would have been able to offer replacement under warranty. Once again, our Jason's Water Systems of San Antonio office has Zero Records of service calls or money received for services. Please contact us to let us know who has been providing unauthorized services so we can work together in helping you resolve your concerns.
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