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BBB Accredited Business since
Legacy Construction & Restoration
Phone: (210) 284-6102 11765 West Ave Ste 147, San Antonio, TX 78216
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A BBB Accredited Business since
BBB has determined that Legacy Construction & Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Legacy Construction & Restoration include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Colt Harmon, Owner
Construction & Remodeling Services Windows - Installation & Service Doors Landscape Lighting Christmas Lights & Decorations Kitchen & Bath - Design & Remodeling Outdoor Kitchens Concrete Contractors Contractors - General Home Improvements Home Improvements - Additions Patio & Deck Builders Roofing Contractors Commercial Roofing Contractor - Metal Roofing Siding Contractors
Alternate Business NamesLegacy Holdings
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
11765 West Ave Ste 147
San Antonio, TX 78216 (210) 284-6102 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Company was contracted to replace roof, replace front door and screen door. Also was paid to remove and re-texture ceiling and repaint ceiling and wall due to water damage. All items were covered under insurance claim. Roof did get replaced, but several boards that were damaged were replaced and not painted. One board has fallen off. The skylight is leaking and new water damage is occurring. Front screen door has been only partially installed, main front entry door was improperly installed and was re-worked on, but deadbolt still not functional and inside door trim has not been installed, wall surrounding door was to be retextured and repainted. Poor workmanship, door handle set is not level, door is set on angle to wall, exterior door molding not finished. Contractor was also to provide deck estimate to insurance company, which is also covered by an insurance claim, and he has failed to do so. Front fence was to be replaced by contractor, also as part of the insurance claim, but was never done. I was accomodating to his erratic work times, the last time the front door was worked on, the contractor and a helper stayed until 12:30AM, nailing and drilling to reinstall deadbolt plate, that is still not properly installed. The contractor collected payment from both me and the insurance company, but essentially did not complete any work he was contracted to do. I will now have to pay again to have work completed and corrected as well as have skylight sealed, although there is a 10 year warranty. Contractor has failed to respond to both telephone and text messages.
Desired Settlement: Roof will be re-sealed around skylight, wood that fell off will at least be replaced and wood at least primed to seal frome water. Rest of work on doors, ceilings and walls will either be completed or money for work that remains to be done refunded.