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A BBB Accredited Business since
BBB has determined that Dunn Wright Remodeling Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dunn Wright Remodeling Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMr. Jeff Stief, President
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating Overview
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Problems with Product/Service
Read Complaint Details
Complaint: Mid November, 2010 Dunn-Wright Remodeling Co. completed putting a gabled roof on my flat roof house. There is a flat off set of 14 X5 at the back of the house that the gable could not cover. Despite the fact that it had not worked in the past Dunn-Wright used a rubberized flat solution for this part of the roof and at my insistence to have a metal roof on that area the contract was revised. When I asked why there was no charge for the metal addition I was told that the area was small and that they had enough supplies lying around to take care of it. At the end of the project I was told that Dunn-Wright could not do the metal cover. From the moment this 14X5 off set was completed it was very apparent it was a problem. It is set up like a bath tub and holds the water for weeks after a rain, that is, until now, the waters drains off into my house under the ****** board, which was also installed by Dunn-Wright. On November 4, 2913 I called Dunn-Wright to have them come look at the situation which they did but as of to-date, November 26, 2013 I have not heard of any action, although I called them a couple of times. After I saw how the water sat for weeks on this part of the roof I sought the opinion of two different contractors and both told me that standing water is never good. Dunn-Wright and I went back and forth on this issue for several months only for me to be ignored and I had to pay them extra funds because I delayed paying them the last $890 of over $26,000. I also found a roofer who said he could do the metal roofing by extending the drip line for the sum of $750. I proposed this to Dunn-Wright but got no response. Had I gone and done it myself I am sure I would have lost the warranty on the roof, and at the same time I feel that it is the responsibility of Dunn-Wright to fix the problem.
Desired Settlement: The roofing method Dunn-Wright used is obviously not working. They need first stop the present leak and then come up with a method for a secure and long term solution to this part of the roof. I really have no roof as long as I have consisting leaking. The window issues are minor in comparison and can probably be easily fixed.
**** ***** ***
*** ******** ***** **********
December 23, 2013
Re: ***** ******* ID#*******
**** ****** sent an email on July 09, 2013 (copy enclosed) regarding a window that needs caulking. No where in this letter does she mention a roof leak.
**** ****** emailed another letter on July 16, 2013 and October 02, 2013 (copies enclosed) with no mention of a roof leak.
**** *********, our job superintendent, has met with **** ****** on several occasions, including for debris/spider webs in her existing skylight. Never has she mentioned a leak.
When this job was completed in 2011, **** ****** held back final payment of her job, which was to build a gable roof over a two story home and a gable roof over her garage. The siding was all replaced with ****** plank and painted. A lien was placed on her home and she retained payment for half a year in case the roof leaked. She made her final payment in December and we released the lien.
The offset roof, as she mentions in her letter, could not be covered with a gable. **** and I both explained to **** ****** that to install a metal roof, a pitched roof would need to be framed. She refused the framing as it would interfere with an upstairs window. (See letter dated April 7, 2011, enclosed).
Her previous roof, which was tar and gravel, had a belly in the offset roof. We simply replaced it with a modified Bituem roof. We did not frame it. We did not create it. We simply put a new roof on her existing home that does not leak.
Although water pools at this area, it always had before, but the roof we installed is designed to hold water, even on commercial roofs with paraphat walls which serve as damns and hold water. I’ve explained this to **** ****** several times over three years.
**** ****** has a home with a flat roof she bought decades ago. She has always had leaks and roof issues since she bought the home. I understood that. I can appreciate her constant headaches and paranoia every time it rains.
But the roof we installed has not leaked, has never leaked, and I can assure you will not leak. I will be most happy to contact **** ****** personally. I will be happy to go look at the roof again. But without framing a slope over the existing roof, to get rid of the dip, which she has already refused several times, I can’t think of any other solution to the offset roof other than what options have been offered since the project was completed 3 years ago.
******* ** ***** ******* *******
January 14, 2014
Re: ***** ******* Claim #*******
Better Business Bureau;
As you may be aware, this will never end.
**** ****** is upset because we removed her skylight and reused it. Yet when we asked her if she wanted a new skylight, she didn't want to pay for one (see proposal 10-135A, provided by **** ******, item #4, for $420.)
This proposal was provided as an "A" proposal, meaning addendum to the original proposal (copy enclosed/attached). All of these items, including removing the tar and gravel roofing (item #1 for $900) are specific to the request of **** ******.
Item #7 is specific to transferring the modified Bitumen roofing (the roof in question) to a metal roof. It states that framing and decking will need to be installed to provide a "slight pitch for drainage." Yet time and time again **** ****** has refused a pitch because it would interfere with an upstairs window (see my letter dated April 7, 2011 included in complaint by **** ******).
So now here we are, almost four (4) years later, and **** ****** is now bringing up a bent window screen for the first time ever.
The "A" proposal clearly states a "sloped roof" because **** ****** accepted a proposal dated 38-10 to gable her home (two story) and garage (second story), but the offset roof was always to be a flat roof (as built originally) with a modified Bitumen roof.
I have included two (2) pictures of garages at some condominiums I was recently at for an estimate (for a kitchen, not roofing). As you can tell, all these roofs hold water after rain. Some have standing water at the end; some in the middle (with bellies like **** ******'s) some even have standing water around roof penetrations (wind turbines).
As I explained in my last letter, and numerous times to **** ******, that is the reason for the roofing material we used. That is what it does. It does not leak.
**** ****** bought a home 30 years ago with flat tar and gravel roofmg. Over the years, she hired several companies, some that tried and failed, and some that never tried. The solution was to gable or pitch the roof where possible.
In her letter dated March 27, 2011, last paragraph, she states "I am really pleased with the way my home turned out." She goes on to say that "without hesitation I have reconunended your company fully to those who asked and I will continue to do so"!
So here we are, the one company that did what we said we would do, stood behind our work and not have a roof leak. I had to hire an attorney to put a lien on her home because she wouldn't pay until she was certain her roof didn't leak. It is now glaringly obvious that **** ****** will continue this harassment year after year and now she complains to the Better Business Bureau.
If mediation is the next step, please let me know where and when to be there.
******* ** ***** ******* *******
This issue is not resolved and to go into mediation with ***** considering his attitude, his purview of the situation and his obstinate failure to take any responsibility would be useless. Bottom line is neither he or any of his employees have come to my house with a ladder to look at either the window or the roof and his work is supposed to be under warranty for five years.
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID *******.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.