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BBB Accredited Business since

All-In-One Interior & Exterior

Phone: (210) 291-5447 5504 Bandera Rd Ste 707, San Antonio, TX 78238

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that All-In-One Interior & Exterior meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for All-In-One Interior & Exterior include:

  • Length of time business has been operating

Factors that raised the rating for All-In-One Interior & Exterior include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All-In-One Interior & Exterior
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 07, 2012 Business started: 04/25/2011 in TX Business started locally: 04/25/2011
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jonathan Lucio, Owner
Contact Information
Principal: Mr. Jonathan Lucio, Owner
Business Category

Construction & Remodeling Services Remodeling Services Building Contractors Contractors - General Contractor - Remodel & Repair Drywall Contractors Painting Contractors Roofing Contractors Siding Contractors Stucco & Exterior Coating Contractors

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Additional Locations

  • 5504 Bandera Rd Ste 707

    San Antonio, TX 78238 (210) 291-5447

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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Complaint Detail(s)

6/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: General contractor failed to install tile correctly and then popped up tile, leaving jagged thinset on floors and tiles; contractor did not honor his agreement to then cover ALL flooring with rolled cardboard to protect from thinset dust, mud, and exposed nails; contractor refuses to remove thinset from flooring and will only continue discussions if homeowners agree that a leveling compound can be used on top of thinset instead of actually removing the improperly laid thinset, an act which would negate any warranties on tile installation; contractor will only settle dispute and “fix” tile under if homeowner hires his subcontractor at rate highly inflated from rate quoted at beginning of remodel or if homeowner promises to hire his subcontractor for future work; contractor had promised to sand any salvaged tile for possible re-use but now refuses to do so; contractor refuses to repair the damage he caused to upstairs bathtub tile and bathroom door frame during other aspects of remodel; contractor has double-billed homeowners for failed tile install; contractor refuses to complete interior home painting without being paid additional funds never estimated, quoted, or invoiced. In summary, although contractor and homeowner had agreed that painting could be completed after move-in and although homeowners and contractor came to verbal agreement on May 9 whereby work on the home would continue, contractor refuses to abide by agreement and has abandoned ALL portions of huge home remodel or work on all projects, including those paid in full. Contractor has received and cashed $7700.00 in checks from homeowners but now refuses to complete unfinished jobs (totaling $5455.00), refuses to credit homeowners for jobs he never began (totaling $575.00), refuses to credit amount paid for failed tile job to any other projects ($1000.00), refuses to remove thin set from floors (estimated $955.50 in labor and $95 disposal fee), and refuses to pay for tiles now covered in thin set and unfit to be laid or be warrantied by any other contractor (111 tiles at $9.65 each). Finally, contractor is aware that one of the homeowners works 9:00 a.m. to 6:00 p.m. but refuses to engage in discussion unless it occurs between the hours of 9:00 a.m. to 5:00 p.m. Monday through Friday leaving no further opportunity to negotiate resolution. Homeowners contacted contractor on May 2, May 3, May 6, May 7, May 9, May 18, May 22, May 23, May 25, May 27, and May 28, 2013.

Desired Settlement: Contractor should complete unfinished jobs or refund homeowners the amount it will take to hire another contractor to complete unfinished work. Contractor should credit monies paid for jobs he never began toward any balance. Contractor should either refund the $1000 paid him for botched tile installation or credit it toward other work. Contractor should pay to have floors put back in condition in which he found them (thin set removal and disposal). Contractor should reimburse homeowners for tiles that cannot be re-laid. Contractor should reimburse homeowners for grout and other materials and supplies that will now have to be purchased or re-purchased (including grout, drop cloths, cardboard covering for carpeting as originally promised, etc.) Contractor should remove one of the tile install line items for which homeowners have been double-billed. Contractor should repair damage done to upstairs bathtub tile and bathroom door frame or reimburse homeowners to have it repaired by another contractor. Homeowners ask that any work done from this point forward take place when male head-of-household can be home and before homeowners begin medical treatments and surgeries scheduled to begin June 14.

Business Response: ****** ****** Is upset because I will not finish project until new agreements are made. In original agreement (which is attached) I quoted to provide service for the attached specs, Although she could not pay for all services we agreed on some. During work she stopped my contractor multiple time because she was unsatisfied with the products she provided. While I was willing to work with her she cost our company much expense in down time. And then she Hired her own contractors to lay carpet before she provided the right color of paint (do to the first color she was unhappy with) causing more changes in progress of work. She requested that she could not chose color until floors were in and she would pay the extra money to cover floors if needed or she would herself. She also request that we install tile so she could chose color. After installing the tile she was unhappy with how some tiles were laid. (Also she had changed the design on how she wanted tiles laid). I then had all tiles removed to save tile ,before mortar set in, And asked for a new agreement to be made. ****** refuses to make a new agreement and refuses to pay any more. So we will not continue working. ****** did pay our company 7700.00 in weekly draws but there was still a remaining balance of 2472.00 on what she verbal agreed on. There was two project that where not started that totals 375.00. 
    Do to the changes in work ****** is liable to pay 2097.00 on the original agreement, But I have decided that it is in my best interest to allow ****** to make new agreement limiting change to save her on additional cost. I will also offered to refund/discount 1000.00 to any new agreement.

****** insist that I should finish project for the same amount and that I should still refund/discount 1000.00 to the original price because she was unsatisfied.
 
I gave ****** much time to decide on a new agreement instead she complains to the Better Business.


This is my Response,

Sincerely,

******** *****
************

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:

I do not see what the company is offering, if anything, to come to an arrangement to settle the dispute. 

Regards,

****** ******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.