BBB Accredited Business since
Phone: (512) 443-2222 Fax: (512) 444-9366 PO Box 3507, Austin, TX 78764
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A BBB Accredited Business since
BBB has determined that A 1 Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A 1 Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ron Little, President
Construction & Remodeling Services Property Maintenance Fence Contractors Concrete Contractors Painting Contractors Roofing Contractors Siding Contractors
Alternate Business NamesA-1 Service Group/Property Maintenance Property Contract Maintenance, Inc Property Maintenance Contractors
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
PO Box 3507
Austin, TX 78764 (512) 443-2222
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On April 18, 2012, ***** Condominiums (Austin, TX) experienced a three alarm fire which resulted in substantial damage to four units (two one-bed, one-bath and two two-bed, two-bath units) and ultimately the loss of my home. A1 Service was automatically hired by my HOA (******* **** ****** ********) under "emergency" circumstances (and without consultation of any of the ***** owners) to repair all exterior damages. It took approximately seven months (November 2012) for A1 to complete those repairs. Far longer than any of us owners expected or desired. *** ****** (A1 Services) was the main contractor during those months. When it finally came time to begin the interior repairs, the owners were instructed to individually meet with *** and do a run-through of their units. During my initial meeting with ***, I (and a witness on my behalf) discussed the possibility of hiring A1 Services to complete the repairs on my home. My initial preference was to find and hire a different company, but I requested a bid from A1 for comparison purposes. When I mentioned this to *** he informed me that due to A1 Services' previous work, they had rights to all of the permits for ***** Condominiums and would require me to pay $300 to $500 to transfer those permits to another contractor, as well as a few additional weeks. Unfortunately as a result, I made the mistake of hiring A1 Services. I met with *** that following January and signed a contract with A1. That contract required their services for three things; plumbing, electrical, and HVAC. My condo is a two-bed, two-bath unit but nothing requiring an overwhelming amount of work. Since signing my contract with A1 eight months ago, they have lost two copies of my house key which were intended for the installation of a lock box (which still has not been done), done little to no work with no explanation as to why, and charged me for work that was not completed . I have tried numerous occasions to contact *** ****** but have gotten almost no response. I have received one phone call from him since January, and had two brief meetings with him at my condo. I am a 23 year old, single female and I feel that Mr. ****** does not take me, or my situation seriously.
Desired Settlement: This process has greatly exceeded the necessary time frame required for completion. I am on the verge of homelessness and need for all of A1's required services to be successfully completed as soon as possible.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.