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1st Choice Flooring
Phone: (210) 680-5541 Fax: (210) 680-9369 1400 Callaghan Rd, San Antonio, TX 78228
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 1st Choice Flooring include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ernie Alcala, Owner
Construction & Remodeling Services Hardwood Floor Contractors Tile & Marble Contractors - Flooring Floor Laying, Refinishing & Resurfacing Floor Coverings & Installation Home Improvements Tile - Ceramic - Contractors & Dealers
Industry TipsBefore You Build Your Home Tips for hiring a contractor
THIS LOCATION IS NOT BBB ACCREDITED
1400 Callaghan Rd
San Antonio, TX 78228 Directions
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|Neutral Review||3 points per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In April 2012 I purchase some wood laminate flooring from ****** *********** and I used their contractor, 1st Choice Flooring to install it. In August 2012 I called 1st Choice Flooring because the trim came loose and my floor began to pucker and lift. After calling once a week for several months, the guy that installed the floor finally came out to look at the damage. He stated he was not sure why the floor puckered and stated he would have to contact the *****. He said the trim just needed to be re-glued. After calling several times and leaving tons of messages I finally got in contact with someone to come out and look at the floor again. I was told the reason for the laminate floor to lifting was possibly moisture or the cleaning products I used. I used the products recommended by lumber liquidators. After a year of calling, I finally talked to someone and I relayed the issue to him. I told him that Ive been calling for over a year and he said that my warranty may have ran out but he would work with the warranty department and call me back. Although Ive called and left several messages before the warranty expired, I still have not received a call back. I called another firm to come and give me an estimate on the repair of my floor and he stated that although moisture could have been the problem, it appeared that the reason for my laminate floor to experience lifting is that the floor was installed without leaving enough space around its perimeter for acclimation to occur after installation. He stated when properly installed, a laminate floor should have a perimeter of approximately 8-10 millimeters to allow for expansion due to acclimation, in which the floor adjusts to the temperature and humidity of its new environment. If this is not done, however, the floor has nowhere to expand to, and consequently bows up slightly due to the pressure upon its sides. He quoted me $500-$800 for repair but recommended I get with the original installers to repair the floor.
Desired Settlement: Repair the floor.