This business is not BBB accredited.Additional Locations
Phone: (361) 452-1066 Fax: (361) 452-1081 4855 S Alameda St Ste 207, Corpus Christi, TX 78412 View Additional Email Addresses
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This company provides services in computer repair (hardware/software) for Windows, Mac, and Linux; tablet repair (hardware/software) for Android, iOS, Windows, etc; smartphone repair (hardware/software) for Android, Blackberry, iOS, Windows, etc; and on site IT services for commercial and residential.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AE Tech Services LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Andrew Elgueda, Owner
Computers - Service & Repair Computers - Sys Designers & Consult Computers - Programming Web Design Cellular Telephone Service & Supplies Computers - Supplies & Parts Computers Hardware, Software & Services Computers - Disaster Recovery Computers - Networks
Method(s) of PaymentThis company accepts credit cards (AMEX, Discover, MC, Visa), checks, and cash.
Refund and Exchange PolicyAll services are eligible for a 60 day guarantee.
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Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Last year I took my computer in to the AE Tech to be repaired because I had a virus in it. The guy repaired the system and I paid for it. I started using my computer but never noticed that my system had been changed from Windows 7 Premium to Windows 7 Professional. Two days ago I started having problems with my Windows 7. I contacted Intel Celeron and Microsoft about my having a problem with Windows. The gentleman at Microsoft said he would try and help me. He told me to read my product key to him, in which I did. When he input it he came back and told me that my Product key did not work with the windows on my system now. He told me to press the windows sign on the keyboard along with the pause/break key . Information about my system popped up, and he told me that, that is why my Windows wasn't working. My product key was not for Windows 7 Professional but Windows 7 Premium. He asked if anyone had worked on my computer and I told him yes. He stated that they changed my windows system. The next day, 28 July 2015 @ approximately 10:45 I went to AE Tech and spoke with a female there. I explained the situation to her and was told that they had a problem before with the Tech not using the Product key for the computer, but using theirs. She pulled me up in her computer, apologized for the error and said they would repair it at no cost to me. I came home, got the CPU and took it to her and left. About 30 minutes later I received a call from a person saying he was the owner. I never got his name. He told me that they couldn't put my Windows 7 Premium back on my computer unless they charged me 89.00 dollars. I asked him if he was crazy. I told him why should I pay for something his tech did wrong. He told me he would have to pay someone to put my computer back, and I told him that was not my problem, his tech messed up . He then said he would fix the Windows 7 Professional on my computer, and after more arguing I said go ahead and hung up. I called back 2 hours later to find out when my computer would be ready, and the lady told me that the owner said I declined to have the Windows Professional fixed and it was ready for pick-up now. I said the idiot is a liar. I agreed to have him put it on at no cost to me. She told me not to call him an idiot. I told her he is an idiot. I got in my car and went to pick up my CPU. When I got there , there was a man standing behind the counter. I told him I was there to pick up my equipment. When I told him my name he pulled my CPU back and started yelling. I asked him who he was yelling at, and he said me. Once again an argument started. I got tired of arguing with him and told him to give me my equipment so I could go. He told me no, you're going to listen to me. I told him I didn't have to listen to him, and to give me my equipment or I would call the Police. He told me he didn't have to give me anything, and I told him fine, I am going to call the Police. I opened the door to leave and he said here, take it, but he still didn't give it to me. He told me I was going to listen to him. He told me I had 60 days to come back if I had a problem, and it was 7 months later. He said I should have seen that it was Windows 7 Professional on my computer and no longer Windows 7 premium. I told him I never saw it and never would have known that was the problem if I had not been told. I told him either he gives me my CPU or I am going to call the police. He then told me here, come and get this piece of ***** and get the ***** out of his store, get the ***** out. Threw his middle finger up at me and told me you stupid ***** I just kept walking. I would not stoop to his level. That's when I came home to make a complaint to your organization, The Federal Trade Commission, and the State's Attorney Generals Office.
Desired Settlement: I would like for Tech Services to pay me the 98.00 dollars it will cost to purchase the Windows 7 Premium disk to fix my computer. I no longer trust them to touch my equipment.
In response to complaint ID: *********
Ms. ******** originally came in to our location December 27, 2014. Her computer needed the operating system reloaded. We performed the work and she picked up her computer on December 29, 2014. We include a 60 Day Guarantee on every invoice and we inform our customers that if there's any issue with the repair to please bring it back within the 60 days and we will fix it for free.
Better Business Bureau: