This business is not BBB accredited.

Alienware

Find a Location

Phone: (800) 254-3692 Fax: (786) 388-5719 1 Dell Way MS 8210, Round Rock, TX 78682 http://www.alienware.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alienware include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Alienware
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 08, 2006 Business started: 10/15/1996 Business started locally: 10/15/1996 Business incorporated 10/15/1996 in FL
Business Management
Leo Inirio, Support Services Manager Catalina Ramos, CIT Support Coordinator
Contact Information
Principal: Leo Inirio, Support Services Manager
Business Category

Computers - Dealers

Business Management

On March 26, 2005 Dell Computer Corporation Purchased Alienware. Alienware remains a wholly owned subsidiary and continues to handle and resolve all complaints forwarded by consumers independently.


Customer Review Rating plus BBB Rating Summary

Alienware has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1 Dell Way MS 8210

    Round Rock, TX 78682

  • THIS LOCATION IS NOT BBB ACCREDITED

    14591 SW 120 St.

    Miami, FL 33186 (800) 254-3692

  • THIS LOCATION IS NOT BBB ACCREDITED

    The Blake Building
    1025 Connecticut Ave, NW, Suite 1000

    Washington, DC 20036

  • THIS LOCATION IS NOT BBB ACCREDITED

    6269 E Shelby Dr

    Memphis, TN 38141

  • THIS LOCATION IS NOT BBB ACCREDITED

    6380 E Holmes Rd # 43

    Memphis, TN 38141

  • THIS LOCATION IS NOT BBB ACCREDITED

    415 New Sanford Road

    Lavergne, TN 37086

  • THIS LOCATION IS NOT BBB ACCREDITED

    6850 Eastgate Blvd.

    Lebanon, TN 37090

  • THIS LOCATION IS NOT BBB ACCREDITED

    14591 SW 120th St.

    Miami, FL 33186

  • THIS LOCATION IS NOT BBB ACCREDITED

    7909 Northcourt Rd.

    Houston, TX 77040

  • THIS LOCATION IS NOT BBB ACCREDITED

    3044 Bayberry Cir

    St George, UT 84790

  • THIS LOCATION IS NOT BBB ACCREDITED

    3044 Bayberry Cir

    St George, UT 84790

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Alienware
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart