This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alamo Sign Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Davis Metz, Owner Cynthia Gunter, Office Manager
Color Separations - Offset , Photo Engraving Decals Engravers - Photo Screen Printing Signs Textile Printing Equipment & Supplies Flags & Banners Reflectors Advertising - Outdoor Computer Assisted Design Services Advertising Specialties Digital Media
Alternate Business NamesMetz Tape and Label Company
THIS LOCATION IS NOT BBB ACCREDITED
500 S 26th St
Waco, TX 76706 (254) 756-5355 (866) 463-0794 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 365
Waco, TX 76703
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Additional Phone Numbers
- (866) 463-0794(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took in a brand new 2014 $50,000 service van to have my company decals installed on 2/26/14. When we went to pick up the vehicle the following morning we discovered three dents on the hood of the vehicle. I talked to ***** **** the owner about it right then and there. He said he would see if his insurance would cover it and get back to me. After not hearing from him after a few days, I started calling on a daily basis and leaving messages for him with the secretary. After many days of doing so, I finally got thru to the other owner, **** **** (his son). I talked to him and told him I had an estimate done at the local ford dealer in the amount of $1325.03 for repairs of my new vehicle with only 250 miles on it. He said to fax him the estimate and he will get back to me about resolving the issue. This was on 3/06/14. I waited for a week and still no response. I started calling again, leaving messages and still no call back. I am being avoided and still no call, today is 3/27/14.
Desired Settlement: I would like for Alamo Sign to pay for my hood replacement from **** ****** Ford in Waco, TX. The amount is $1325.03 . I'm not asking for any additional money for the hassle of getting it repaired or for the fact that when my service vehicle is in the shop we are not making any money that day. Just want my new Vehicle to look new again.
We did do work on the said van. The work was not anywhere near the hood and the van was never left alone or outside, until the morning it was being picked up. At that time, it was driven around to the front parking lot where employee vehicles are also parked, this was done approximately 30 minutes before their arrival. Said complaintant came by a couple of times in the process of the work being done and circled the van each time, inspecting it. No one has ever been near the hood of the vehicle. Complaintant stated that he did see someone near the hood when he was inspecting during the work, but never went to inspect that particular part (after allegedly seeing this), nor said anything to anyone until the day he picked it up. When he arrived to pick it up, the lettering was not inspected, he pulled up, parked and began pointing at the hood and went straight to it. We would like pictures of said hood when he brought it to our location, the day the work was being done. We did not have any reason to be anywhere near the hood. The work being done was on the sides and rear, and this van was treated with kid gloves while in our possession, as we knew how particular he was about it. If he can prove the hood was not damaged on the day he left it in our possession, we will consider getting several estimates and paying the lowest estimate. We do not see this happening, as there was no damage done while in our possession. Our large list of clientel, which includes individuals as well as corporations, has never complained about the work done on their vehicles, or any alleged damage that was done while in our possession.
We asked for pictures the day the vehicle was brought to our shop. And even court of laws allow several estimates.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.