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BBB Business Review

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BBB Accredited Business since

The Phoenix Recovery Group

Phone: (210) 822-8272 Fax: (210) 828-0677 View Additional Phone Numbers 2939 Mossrock Ste 220, San Antonio, TX 78230 http://www.theprg.org View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Phoenix Recovery Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Phoenix Recovery Group include:

  • 27 complaint(s) filed against business

Factors that raised the rating for The Phoenix Recovery Group include:

  • Length of time business has been operating
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Phoenix Recovery Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 2001 Business started: 02/14/2002 in TX Business started locally: 02/14/2002 Business incorporated 02/14/2002 in TX
Type of Entity

Corporation

Business Management
Mr. Frank Gamboa, President Ms. Elia Dalton , Senior Business Development Executive Mr. Mike White , Floor Supervisor
Contact Information
Customer Contact: Ms. Elia Dalton , Senior Business Development Executive
Principal: Mr. Frank Gamboa, President
Related Businesses
PRG Asset & Recovery Holdings, LLC
Business Category

Collection Agencies

Alternate Business Names
Tolteca Enterprises, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.