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Description

This company offers revenue management services for government entities nationwide. Services include collections, payment processing, billing and mailing, portfolio analysis and customer support.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gila LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gila LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 179 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

179 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 142
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 179

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Gila LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: December 18, 1995 Business started: 05/02/1991 in TX Business started locally: 05/02/1991 Business incorporated 07/29/2010 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Cummings, Chief Executive Officer Mr. Aaron Million, Director Mr. Elye C. Sackmary, VP / Operations
Contact Information
Principal: Mr. Bruce Cummings, Chief Executive Officer
Principal: Mr. Aaron Million, Director
Business Category

Collection Agencies

Alternate Business Names
Gila LLC Dba Municipal Services Bureau MSB Municipal Services Bureau

Customer Review Rating plus BBB Rating Summary

Gila LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 8325 Tuscany Way Bldg 4

    Austin, TX 78754 (512) 323-4223

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/1/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corp LLC aka Municipal Services continues to call me all hours of the day and night leaves a prerecorded message. Cannot get them back when I contact and after viewing online reviews regarding this corporation there are nothing but complaints. This began when my daughter drove my car to Austin and upon her return stated that we would be getting a bill for the toll. Once received she paid the bill online through TX Tg. After that these calls began. I'm disabled and have recently lost my mother. Please make these people stop contacting me for something we don't owe and I did not do. I will start writing and contacting my State Representatives and the TX Attorney General's office and file a complaint with them. This is totally unacceptable practice for residents in this state who live by the law and pay there bills and their taxes.

Business Response: A detailed response to the consumer is attached.

6/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was pulled over by a DPS officer the other day to find out that my license has been suspended for surcharges. I was not aware of this as I had not received any correspondence notifying me about any surcharges. Upon arriving at my residence, it took me about 45 minutes of research to find the website for the surcharges. I logged in and to my surprise, I had two payments of $780.00. I called the Municipal Services Bureau (MSB) hotline to shed some clarity on the situation. The representative was very professional and courteous. When asked to verify my address, the MSB had my correct address on file and I never have received any correspondence of any type from them. I now have a late payment which will most likely reflect on my credit report and a suspended license. When I asked about an electronic automatic debit plan, I was informed that the agency does not participate in any form of auto electronic submissions. They told me I had to go down to my bank, give them the specified address, and mail the payments into them. They said to make sure to account for holidays and send it in early so my license doesn't get suspended again. Who am I to control how fast mail gets to Austin? And how does a firm as large as MSB who cooperates on a daily basis with the State of Texas not have an auto debit program? Seems to me like the debt collection agency wants its "debtors" to intentionally pay late so MSB can collect more service fees. I will be communicating with my Senator after session and see if I can get a commission to investigate MSB after this current legislative session.

Desired Settlement: I want any negative reflections reported to any of the 3 credit beareas taken off my report for MSB's utter lack and failure to notify me via any correspondence when they had my correct address on file. Also, I demand an apology for their shortcomings.

Business Response: June 2, 2015 

Dear ****** ***** ***** 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB Complaint Num. ********). MSB is contracted by Texas Department of Public 
Safety (“DPS”) to provide customer service and collection services in connection with the Driver 
Responsibility Surcharge Program. 

Your complaint claims that you did not receive correspondence notifying you of your surcharges causing 
your driver’s license to be suspended and possibly affecting your credit report. 

The Texas DPS Driver Responsibility Surcharge Program is a three year program. Each year, a new 
surcharge account is created in our system and its notice is sent via US Mail. MSB sends the new 
surcharge notices to mailing addresses obtained from the state of Texas. 

MSB records indicate on that three occasions (April 2, 2012, June 18, 2012 and March 12, 2015) you 
were advised by MSB customer service agents that it is your responsibility to update your mailing address 
with the state of Texas in order to receive any new surcharge notices from MSB. 

Additionally, please be advised that MSB does not currently, nor has never reported any sort of activity 
related to the Texas DPS Driver Responsibility Surcharge Program to any credit bureau reporting 
organization. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice 
President of Operations, **** ********, at ###-###-####. 


Sincerely, 

******* **** 

Gila LLC 


6/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted Municipal Service Bureau 3 times to correct erroneous billing involving a toll bill for my alleged car. I have asked them to correct this problem and cease and desist from sending me toll bills and they continue to send me bills. They said that the image for the alleged license plate did not match the vehicle owned by me the first time we contacted them. The second time they did not say anything, but somehow resolved the problem. Now it has happened a third time. They need to correct their system so that this does not continue as this is obviously unethical to continue billing when they aware of the errors with this particular license plate number. This is becoming undue stress for me as I have to respond to the issue repeatedly. Nor do I appreciate the threats that are embedded in the bills.

Desired Settlement: I would like them to fix their system in some way or automatically verify my license plate with my car so that they do not continue to repeat the same mistake. I should not have to address their errors repeatedly.

Business Response: A detailed response to the consumer is attached.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like evidence of a zero balance at this time.

Regards,

******* *****

6/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is attempting to collect a highway toll fee. I attempted several times to call and pay the bill, but they are never available. The automated system has notified me the hold time for a representative is 2 minutes, 5 minutes on separate phone calls, and I have still been on hold for 30 minutes or more. I have phone screen pictures to prove this hold times. I did not want to pay over the internet, as they offer this option, due to security concerns. After many attempts to pay over the phone, I finally payed using their website. Three weeks later, I received another bill with the original toll fee and a $15.00 late fee!!

Business Response: A detailed response to the consumer is attached.

Consumer Response: Complaint: ********

I am rejecting this response because: I already paid the $15.00 fee and was requesting that my credit card be credited back that amount. 

Regards,

***** *******

Business Response: A detailed response to the consumer is attached.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

6/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I own a tex. tag account. The account is always covering the cost of usage. This is the second time I have received a bill from Municipal Services Bureau with a processing fee assessed for $1.00. This is already a big inconvenience for the consumer because all of my banking business is completed via electronic not postal and not calling and giving my charge card or debit card number. In addition this is the third time they have increased the usage cost and lacked on repairing the roads. When I asked why this occurred they told me because of bad weather "sometimes" the camera cannot hit the toll tag target, so they need to charge you for "their" faulty equipment. This is a LARGE SCAM from a company who has SEVERLY LEGALLY RIPPED OFF TEXAS CONSUMERS!!! I want my justice this needs to stop. Pay back Texas consumers for your theft! Really a $3.80 tag charge and a $1.00 for processing that is worse than a loan shark. Oh and lets not get me started on the late charge of $30+++++ dollars for a $1.50 charge (the actual charge was only $.50 cents )

Desired Settlement: remove the processing fee and fix your equipment goodness knows the company gets enough money to do so.

Business Response: June 2, 2015 
www.********.com 

Via BBB Complaint Portal 
******* ****  ********** ********** ***** ******  **** *** ***** *** *** **** ***** *****  **** ******* *** ******** ** *****  ***** *  ******* *****  ***** *** *** ********** ********  Office ###-###-#### MSB Reference Number: ***** 
Fax ###-###-#### 



Dear ***** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the 

Better Business Bureau (BBB complaint #********). MSB is contracted by Central Texas Regional 
Mobility Authority (CTRMA) to resolve unpaid toll transactions. 

Your complaint states that you should not have been billed by mail and subsequently charged the $1.00 
processing fee since you have a valid TX Tag account. 

MSB apologizes for any inconvenience you have experienced. As a courtesy we have waived the entire 
$4.80 balance on reference number ******* 

If you have any additional questions regarding this matter, please contact me directly at ###-###-####, 
extension ****. 



Sincerely, 

*** ******* ****  ******* **** 
Compliance Specialist 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

5/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been receiving calls from GILA Call Center # ###-###-#### for almost 6 years. The person they are trying to contact is deceased. The person is no longer here.

Desired Settlement: Stop Contacting Me

Business Response: May 22, 2015 
www.GilaCorp.com 
Dear *** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is a private company contracted by court systems 
throughout the United States to resolve unpaid fines and fees. 

MSB’s records indicate that your telephone number ending in **** has been removed from our system. 
This telephone number was also added to our internal “do not call” registry to ensure that there are no 
future calls placed to this number. MSB apologizes for any inconvenience you have experienced. 

Please contact me directly if you have any additional questions related to this matter. I can be reached 
directly at ###-###-####, extension ****

Sincerely, 

*** ******* ****  ******* **** 
Compliance Specialist 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ******

5/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have began contacting MSB to apply for indigency/reduced surcharge fines since 1/28. I have turned in all the documentation requested. I spoke with a few managers in this process confirming this was all that I needed to submit. After 3 to 4 weeks per submission. I have to call back to speak with someone else. Just for them to tell me that I am missing additional documentation. I do not understand why it takes so long. I have not received any letters from the company. I seem to keep submitting documentation. Just for them to wait a month later to tell me they need more. This process seems as if it is set up to fail. I am trying to take care of a debt. That I clearly dont have the means to pay and I have submitted mutliple times my income. This system needs to be overhauled. Because it doesnt appear to work. How can you ask a person that was almost basically homeless to provide tax returns from previous years when they were basically homeless at the time. Someone really needs to look into this, It targets economically disadvantaged people who may be driving without a license because they can’t afford it, I also have a recorded call stating all that was needed to submit my application

Desired Settlement: I would like to get my reduced amount that I am clearly entitled due based of your criteria that I have proven and patiently waiting on since 1/28/15. So I can attempt to move on with my life

Business Response: May 13, 2015 
www.********.com 

***** Re: BBB Complaint: ******** 
Office ###-###-#### 
Fax ###-###-#### 
Dear ****** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 

Business Bureau (BBB Complaint Num. ********). MSB is contracted by Texas Department of Public 

Safety (“DPS”) to provide customer service and collection services in connection with the Driver 
Responsibility Surcharge Program. 

Your complaint claims that you have not been accepted into the Texas DPS Surcharge Indigency program 
even though you have turned in all the documentation required to qualify. 

MSB records indicate that a notice advising of missing documentation required for Indigency program 
acceptance was sent to your address on February 17, 2015 and again on May 1, 2015. Additionally on 
May 11, 2015 you were called by a member of the MSB management team and you were advised what 
documentation was required in order to be accepted into the program. 

You may also visit the following website at any time for additional information on the program: 
https://www.txsurchargeonline.com/Indigence 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice 
President of Operations, **** ********, at ###-###-####. 


Sincerely, 

*** ******* **** 

******* **** 

Gila LLC 



5/21/2015 Billing/Collection Issues | Complaint Details Unavailable
5/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corp, as I understand it, operates as CTRMA Processing and handles the toll road billing for Highway 183A in Austin, Texas. I made a phone call to them on January 1, 2015 regarding some late fees that I had accrued on my tolls. When I spoke to the customer service agent, she said that I could pay my bills and all other tolls that were accrued up to that date (1/6/2015). It turns out that this was not true - that I was still to be billed for a trip I took on this highway back on 11/30/2014. After I spoke with CTRMA Processing, I immediately signed up for TxTag (a different company - but a toll sticker). Essentially, I should have made my last and final payment to CTRMA for all tolls taken up until January 6, 2015. I received a new bill for that 11/30/14 trip at the end of January. Now recall, I had been told on January 6 that I was "paid up." I called CTRMA Processing today to inquire about the discrepancy on what I was told over the phone and the bill that I received later. I was put on hold, given an estimated waiting time (16 minutes). I held for 30 minutes and then they disconnected me. I do not know what the reason is for the lies over the phone - but this does not add up. I want to have my late fees removed since I was misled to believe that I had paid everything in full as of January 6, 2015.

Desired Settlement: I would like my late fees removed - ideally all fees removed - since I was misled. This feels like an intentional mode of operation that seeks to generate late fees through shifty practices.

Business Response: April 8, 2015 

Dear ******* ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB Complaint #********). MSB is a private company contracted by Central Texas 
Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. 

Your complaint states that you were not advised of a pending toll bill at the time you contacted our 
customer service department on January 1, 2015. As a result, this bill was not resolved and you were 
charged an additional fee in the amount of $15.00. 

Our records indicate that you contacted our office on April 7, 2015 and a refund in the amount of $15 
was initiated. Please allow up to 14 business days to receive this refund in the mail. 

MSB apologizes for any inconvenience you experienced. If you have any additional questions, please 
contact me directly at ###-###-####, extension ****. 

Sincerely, 

**** ******* 

Consumer Response:

Complaint: ********

I am rejecting this response because:

I have filed a complaint about this company before - ********. It was closed without my confirmation of acknowledgement. New complaint: - Still receiving toll bills with associated late fees regardless of the fact that I was told by Gila Corporation on that my payment issues were completely resolved on the letter you all sent to me. -I was assured by Gila that their faulty website "Contact Us" form would be fixed so that customers can contact the company with the same kinds of issues that I am experiencing. It is still not functional. I'm not sure that this is even worth my time since the BBB seems to have interests aligned with this business and I do not feel that you have any interest whatsoever in consumer protection, as evidenced by the fact that you closed out my complaint without even consulting me about the outcome.

 

 

I would like a refund for erroneous late fees. I would like to be assured that I will not have to continue this complaint process again. I would like to see that they are proactive in allowing people to contact them when needed. I find it to be extremely unethical and a poor reflection on CTRMA.

Regards,

******* ******

Business Response: April 30, 2015 
www.*******.com 


****** **** *** *** ******** ********* ******  ********** ********** ******* ******  **** *** ***** *** **** ****** * **** *  **** ******* *** ******* ** *****  ***** *  ******* *****  ***** *** *** ********** ********  ****** ************  *** ************ 
Dear ******* ******: 


Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with 
the Better Business Bureau (Complaint #********). MSB is contracted by Central Texas 
Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. 

Please be advised that although you were issued a refund, your account was not properly closed 
due to an administrative error. We have cancelled any remaining amounts owed in connection 
with the tolls that are the subject of this complaint, and your account is now closed in this office. 

MSB apologizes for any inconvenience you have experienced. Please contact me directly at 1-
###-###-####, extension **** if you have any additional questions related to this matter 


Sincerely, 

*** ******* ****  ******* **** 
Compliance Specialist 

Consumer Response:

Date Sent: 5/7/2015 3:22:03 PM

Complaint: ********

I am rejecting this response because:

Nobody has addressed my concerns regarding the Contact Us feedback form on the Gila LLC website.

I want to know what is being done to ensure that others do not have the same problems I am experiencing. 

Regards,

******* ******

Business Response: May 8, 2015 
www.*********com 


****** **** *** *** ********* ******  ********** **********  **** *** ***** *** ******* ******  **** ******* ***  ***** *  ******* ***** *** *** ********** ********  *****  ****** ************  *** ************ **** ******* ******* 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB Complaint #********). MSB is a private company contracted by Central Texas 
Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. 

Your complaint states that your concerns regarding the ‘Contact Us’ feedback form on our company’s 
website had not been addressed. 

The technical issue affecting the ‘Contact Us’ feedback form on our company’s website has been 
identified and corrected. 

MSB apologizes for any inconvenience you experienced. If you have any additional questions, please 
contact me directly at ###-###-####, extension ****. 


Sincerely, 

*** ******* ****  ******* **** 
Gila LLC 

5/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To MSB Subject faults toll violations I received my first bill on invoice reference a *** *** on may 11th 2015 for a bill which was my first notification from January 14- 2015 that I owed $18.16 which I called about immediately. I had a $3.16 charge on my toll I was charged $15.00 for billing or which MSB calls toll violation which is a rip off. I called MSD and after waiting 45 minutes to an hour on hold to talk to somebody when I got a hold of the incompetent woman !!! she was very rude all she could say is that if I didn't pay by 6-6-15 there would be another charge when I told her that I had not received any other bill she got sarcastic. I believe if you're going to charge toll you should it link to texdot tag it's obvious that MSD is not capable of doing it or have to pay when you get on the toll road not wait on a incompetent company to wait 5 months to bill you so you can steal your $15.00 just to rip people off . This is a very bad way to conduct business it should be illegal to cheat people out of their money this way. I will be sending this letter to the Texas Attorney General and also to the Better Business Bureau and I'll put you on rip off on the Internet and any other place i can find to put it I do expect my $15.00 backREF- ******BILL ID. ********PLATE # ******THERE WAS NO ORIGINAL BILL DATE OF 3-25-2015THE ONE BILL I GOT WAS ON 5-11-2015*** ******* ******** ***Del Valle Tx. 78617###-###-####

Desired Settlement: I WOULD LIKE MY $15.00 BACK IF I HAD GOT A BILL THE TOLL WAS $3.18 I WOULD HAVE PAID IT BUT NEVER RECEIVED A BILL AN TILL MAY 11 2015 AND THAT WAS THE ONLY ONE I EVER GOT.5 MONTHS AFTER I USED THERE TOLL ROAD AND THEN THEY ADD $15.00 ON IT AND I FELL LIKE IT IS A RIP OFF

Business Response: May 16, 2015 
www.GilaCorp.com 

Dear *** **** ****: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with 

the Better Business Bureau (Complaint #********). MSB is contracted by Central Texas 
Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. You indicated in 
your complaint that the first toll bill you received from MSB included a $15 violation fee. 

MSB has removed the $15 violation fee from your account. The remaining balance on your 
account was $3.16; which has been credited as a courtesy to you. This resolves the balance on 
reference number ****** in full. 

MSB apologizes for any inconvenience you experienced. If you have any additional questions 
related to this matter you may contact me directly at ###-###-####, extension ****. 


Sincerely, 
******* **** 
Compliance Specialist 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ****
I have sent a check it to them

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company using various telephone numbers over three or more years has been calling almost daily to collect a debt that does not belong to me. The callers in the past have been informed that there is no one at this residence with the name intended for the call. Still they keep on trying to reach me. These numbers are blocked now but I want it to STOP! If not, I will seek an attorney. The internet sites are plastered with their unscrupulous practices for debt collection.

Desired Settlement: Stop harassing the thousands of folks who owe you nothing......

Business Response:

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: About mid April I received a bill from Municipal Services Bureau for traveling on Tollway 49. This bill had a violation fee for not paying by due date. Upon using there website to pay the bill there was another bill which they added a violation fee for being late. Every bill I have received, I have paid! If they would send the bill there would be no late violation.

Desired Settlement: Send the bill prior to adding late violation. Remove late fees and investigate this shady business practice.

Business Response: May , 2015 
www.*********com 

Dear ** *****: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with 
the Better Business Bureau (Complaint # ********). MSB is contracted by the Northeast Texas 
Regional Mobility Authority (NETRMA) to resolve unpaid toll transactions. 

You indicated in your complaint that you are disputing a violation fee added to a toll bill you 
were attempting to pay on our website. Your complaint does not include an account reference 
number or license plate number. As a result, we are unable to identify the consumer record that 
is the subject of this complaint. 

Please contact me directly with your license plate number or a reference number at ###-###-####, extension ****. Alternatively, you may contact me via email to 
compliance@*********com. If you choose to correspond via email, please reference BBB 
Complaint Number ******** in the subject of your email. 

Sincerely, 
******* **** 
Compliance Specialist 

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company calls my office at least every other day with an automated message. Never says what it is actually regarding just gives a name and phone number to call back. Our President called back but the person who he is supposed to contact is never there.

Desired Settlement: I would like our phone number removed. None of our Employees live in Texas or take Toll Roads in Texas without paying.

Business Response: May 12, 2015 

Dear ***** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is a private company contracted by court systems 
throughout the United States to resolve unpaid fines and fees. You indicated in your complaint that you 
wish to have MSB discontinue calls to your telephone number. 

MSB’s records indicate that your telephone number ending in 1100 was removed from our system on 
May 12, 2015. This telephone number was also added to our internal “do not call” registry to ensure that 
there are no future calls placed to this number. MSB apologizes for any inconvenience you have 
experienced. 

Please contact me directly if you have any additional questions related to this matter. I can be reached 
directly at ###-###-####, extension ****. 


Sincerely, 
******* **** 
Gila LLC 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much!

Regards,
***** ******

5/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company calls our CPA firm every day with a pre-recorded message to call them regarding a serious court matter. The name on the recording says ********* *********" calling with "Municipal Services Bureau". They give a phone number to call and every day they call us, I call them back. They continue to say that our numbers aren't in their system and they continue to say that they have added our numbers to their "Do Not Call list" and they still continue to call us. Every time I call, they say they will get it fixed and it never gets fixed.

Desired Settlement: Written apology AND for them to actually stop calling our office or at least be able to tell us WHY they are calling our office.

Business Response: April 24, 2015 


Dear **** ***: 


Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by court systems and municipalities throughout the United States 
to collect unpaid fines, fees, and other municipal debt. 

Your complaint indicates that you have received unwanted calls placed from our office to one or more 
of the telephone numbers referenced above. Please be advised that we do not have any records in our 
office that are associated with these telephone numbers, however, we have entered them into our internal 
do-not-call registry. If you have any other telephone lines forwarding calls to any of the numbers 
referenced above, we may be able to isolate the number that is causing your phone to ring. 

We apologize for any inconvenience you have experienced. If you should receive any additional calls 
from our office, please note the exact date and time of the call so that we can investigate this matter 
further. I can be reached directly at ###-###-####, extension ****. 


Sincerely, 

*** ***** ******* 

***** ******* 
Gila LLC 

Consumer Response: Complaint: ********

I am rejecting this response because:

The continue to say that they have placed the numbers on the Do Not Call list and we continue to receive calls. I have since discovered a larger list of phone numbers, which I want to be placed on the Do Not Call List, as follows:
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####

I continue to not have faith that this will actually get done and will call Aaron Miller directly when it DOES happen again.
Regards,

**** ****

Business Response: May 1, 2015 


Dear **** ****: 

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the 
Better Business Bureau. MSB is contracted by court systems and municipalities throughout the 
United States to resolve delinquent court fines, fees and other outstanding municipal debt. You 
indicated in your complaint that you wish to have Municipal Services Bureau discontinue calls 
to your telephone number(s). 

We apologize for any inconvenience you have experienced. After further research using the 
complete list of telephone numbers that you furnished to our office, we believe that your 
telephone numbers ending in **** and **** may have been the numbers that were called. 

Please be advised that all of the telephone numbers you provided have been added to our 
internal “do not call” registry. While I trust that this action will resolve your concern, please 
contact me directly if you receive any additional telephone calls from our office. I can be 
reached at ###-###-####, extension ***** Alternatively, you can reach me via email at 
**********@gilacorp.com. 


Sincerely, 

*** ******* ****  ******* **** 
Compliance Specialist 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****

5/1/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is charging me for using the toll, this is ok I used the road. but the total according to their invoice should be $16.17 but they also charged my with processing and violation fee. This is the first time I get a letter from them. I call them and they said they don't care and I need to pay this amount.

Desired Settlement: a bill for the amount I used the road, means $16.17. thanks.

Business Response: A detailed response to the consumer is attached.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ********

4/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 20, 2015, I received a letter from Municipal Services Bureau (MSB) alleging that I have an outstanding court fine or fee with the Ventura Superior Court in the amount of $50. That was curious for two reasons: (1) Their letter was dated the very same day that my case was settled and fines imposed. How could fines be overdue on the same day they were imposed? (2) The same day I received MSB's letter, I received an actual letter from the Ventura Court, specifying what I actually owed. There is no mention of MSB's alleged $50.00, nor any mention of it being overdue. On April 8, 2015, I sent a letter disputing MSB's allegation that I owe this debt and requested that MSB provide evidence for this alleged debt. I have strong suspicions that MSB's letter is a scam meant to prey upon people’s fear and confusion. I want to report their possibly predatory behavior.

Desired Settlement: I want them to clear my account, stop sending me possibly bogus letters, and be investigated for the possibility of scamming people through misusing data collected from the Ventura Court system.

Business Response: A response for the consumer is attached.

4/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The Municipal Services Bureau is a collection agency. It has called my home on at least five occasions leaving the following prerecoreded message. "My name is ******** ********* from the Municipal Services Bureau. I am calling about a serious court matter that maybe of direct concern to you, and I urge you to return this call as soon as possible. Please give this call your immediate attention! You may reach me at ###-###-####."As I'm certain you can see, this message is a demand for me to return the call. It is also a demand that I participate in their company earning revenue from their collection process. After the first three I called their number. I was told the person they were trying to reach has a birthday of July 21. I told the girl that was not my birthday and hung up. A couple of days latter the calls began again. I, again, called their number and spoke with ******. I informed ****** I have never been in Texas or Arizona. I asked ****** what his last name was and he would only tell me his number, ***** I further asked ****** how many other people with my name his agency has called and he said he did not know. I further asked to have my name removed form their calling list. His reply was that he would submit a request. A "request" is like saying, I'll think about it. ******, on the other hand, wanted to know my birth date and my middle initial. I do not fault ****** for having a discourteous tone of voice and manner, but I do fault the Municipal Services Bureau and their employees for their deliberate evasive and demanding conduct. It is my belief that the public should not be subject to this type of conduct which is derived from a name, a list of telephone numbers, and a need for income.

Desired Settlement: I am asking the Better Business Bureau contact ******** ********* to ensure my name has been removed from their calling list and to convey my anger generated by their business practices.

Consumer Response: Complaint: ********

I am rejecting this response because: There is no written response from the Municipal Services Bureau.

Regards,

***** **********

Business Response: April 8, 2015 

Dear ***** **********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is a private company contracted by court systems 
throughout the United States to resolve unpaid fines and fees. 

MSB’s records indicate that your telephone number ending in 2622 was removed from our system on 
March 31, 2015. This telephone number was also added to our internal “do not call” registry to ensure 
that there are no future calls placed to this number. MSB apologizes for any inconvenience you have 
experienced. 

Please contact me directly if you have any additional questions related to this matter. I can be reached 
directly at ###-###-####, extension ***** 


Sincerely, 

***** ******* 
Gila LLC 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** **********

4/14/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was charge on a vehicle that is on by my dealership and the amount was 2.86 back on December and I never received the bill. I notice the bill this month and it when out to $17.86 because they have a $15.00 late fee. This is really a bad practice. I have a Texas Tag setup which they should be taking the money out from but since this car was not added they claim they cannot do that. Well TXTag collect on any car that goes thru there system and it has my dealership name and they just take the money from there and not charge all their fees. It seems as they make money base on the late fees in hope of people to be late. They need to give more time like 6 month to make a late charge like this. There was no manage to talk to and they claim they will call me in 72 hours and I still have not heard from them

Desired Settlement: First I will like to get the $15.00 adjustment and I don't mind paying the $2.86 fee. But it would be nice to give more time for people to pay since you don't have away to take payment like TXTag does.

Business Response: April 3, 2015 

BBB Complaint: ******** 
MSB Reference: ******, License Plate ****** 

Dear J**** * *****: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is a private company contracted by Central Texas 
Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. 

A review of MSB’s records indicate that this matter was resolved in our call center after the filing of this 
complaint. The fee incurred for the account referenced above was waived and the remaining balance was 
paid on April 2, 2015. This matter is now closed in our office. 

We apologize for any inconvenience you experienced. Please contact me directly if you have any 
additional questions related to this matter. I can be reached directly at ###-###-####, extension ****. 


Sincerely, 

***** ******* 


3/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They are billing me for a parking violation in the city of Houston tx in 2004. I have never been to Houston tx

Desired Settlement: Please cease and desist from harassing me

Business Response:

A response for the consumer is attached. Thank you.

3/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is the collection agency for DPS, however I do not have a bill with this company, My 26 year son has a bill, now base on their information, I am required to send my paycheck stubs (which they actually over calulated the amount I made) so they told me that I am required to pay my son fees because he did not have a job. What type of crap is that. When a person say they have no income and they live in their mothers home and the chart that is on the website they do not honor. My w-2 shows a total different about than the company calulated. This company refuse to contact me, but they can use my income. To get the numbers they need, which was about 864.00 my son does get the below proverty program, but somehow they do want to read their own writing . I hope DPS find another collection agency. I wrote the governor and this company still did not call me back, they told me they lost the paperwork and my paycheck stubs. They lie so much. All notices will be sent to the address associated with the surcharge account(s). Example of Poverty level as per the Health and Human Services Department: Indigency Incentive 125% of the 2014 HHS Poverty Guidelines Persons in Family 125% 125% 125% 48 Contiguous States Alaska Hawaii 1 $14,712.50 $18,400.00 $16,937.50 2 $19,912.50 $24,900.00 $22,912.50 3 $25,112.50 $31,400.00 $28,887.50 4 $30,312.50 $37,900.00 $34,862.50 5 $35,512.50 $44,400.00 $40,837.50 6 $40,712.50 $50,900.00 $46,812.50 7 $45,912.50 $57,400.00 $52,787.50 8 $51,112.50 $63,900.00 $58,762.50 For each additional $5,200.00 $6,500.00 $5,975.00 300% of the 2014 HHS Poverty Guidelines Persons in Family 300% 300% 300% 48 Contiguous States Alaska Hawaii 1 $35,310.00 $44,160.00 $40,650.00 2 $47,790.00 $59,760.00 $54,990.00 3 $60,270.00 $75,360.00 $69,330.00 4 $72,750.00 $90,960.00 $83,670.00 5 $85,230.00 $106,560.00 $98,010.00 6 $97,710.00 $122,160.00 $112,350.00 7 $110,190.00 $137,760.00 $126,690.00 8 $122,670.00 $153,360.00 $141,030.00 For each additional $12,480.00 $15,600.00 $14,340.00 SOURCE: Federal Register, January 22, 2015 www.federalregister.g

Desired Settlement: I want them to resend me the documents that my son sent, and base it on his income not my income. My son made 1200 for the full year of 2014. I have the his w2 and 1099 and they must accept it. I made less than 17,000 as a student. I have even sent them emails with the documents. and they have looked or turn their head.

Business Response: A response for the consumer is attached.

3/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 22 I received a bill (Reference # ******) from Central Texas Regional Mobility Authority concerning a Dec. 4, 2014 toll charge incurred on SH 290E / US183 ramp WB. Knowing that my vehicle had never been on this highway I called the number provided for a response. The numbers, ###-###-#### and ************** belong to Municipal Services Bureau at P.O. Box16777. 1. On the first call (about Jan.23) I spoke to a female named Abigail and explained that the charges belonged to a vehicle with license plates similar to mine. After comparing the numbers she agreed that I had been wrongly charged and told me the bill would be sent to the proper person. I've received previous charges and violations relating to this same vehicle with similar license plate and was told to keep a file of cleared charges in case I was ever approached for payment. I asked Abigail to send me written confirmation that the charge was cleared against me and she said I would receive an Email within 48 hours. I gave her my Email address and she read it back correctly. The Email never came. I know they had the correct Email address because I received a customer service survey a few days later. 2. On the second call (about Jan. 27) I spoke with a female named ****** and I asked to speak with a manager. She asked if I would explain the issue she would make sure it was handled. I explained the issue of the erroneous charge and why I needed written confirmation that the charge was cleared. She said the manager would write a letter and I should receive it within 10 days. The letter never came. 3. I called for the third time on Feb. 11, 2015 and spoke to a female named *******. I explained the situation and why I needed a written response. I explained to her about the promised Email and letter that never arrived. She got the reference number from me and supposedly checked the records. She came back on the phone and told me the letter had been mailed on January 30, 2015. 4. After waiting another week, on February 18 I called and spoke with a female named *******. After listening to my explanation she told me she would get an Email to me within 48 hours. It has now been days with no response from either Central Texas Regional Mobility Authority or Municipal Services Bureau. It's only because of the past history of receiving bills and violations related to a person and vehicle vaguely similar to mine that I need a written statement on official letterhead. I feel I've been getting the run-around from this billing agency and a response is not asking a lot.

Desired Settlement: A letter on official letterhead (either Central Texas Regional Mobility Authority or Municipal Services Bureau) stating that the bill was in error and that I have no responsibility for any outstanding debt relating to this charge.

Business Response: March 5, 2015 

Dear **** ***** *****: 



Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is contracted by Central Texas Regional Mobility 
Authority (CTRMA) to resolve unpaid toll transactions. 

Pursuant to your request, I am enclosing a copy of the letter you have requested which confirms that you 
are not responsible for the disputed toll transactions in connection with the above-referenced account. 

MSB apologizes for the delay and any inconvenience you have experienced. If you have any additional 
questions, please contact me directly at ###-###-####, extension ****. 


Sincerely, 
***** ******* 
Gila LL

3/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In September 2013 I was taken by squad to the hospital. I owed the City of Evanston $500 for these services. My health care coverage is through my father's employer. Due to me turning 18 and graduating high school they showed me as not covered at the time of service. This caused a delay in payment. However, once this situation was resolved, Anthem Blue Cross Blue Shield did in fact pay the $500 balance to the City of Evanston. I haven't had any correspondence regarding this since the time of service. Last week I received a letter from Municipal Services Bureau stating I owe them $500 for this same debt. I called Anthem BC/BS to ensure it was in fact, paid on August 8, 2014. While I was on the phone with the representative from Anthem, she called MSB and we both spoke to Edwin. He informed us they had no record of this being paid and they didn't even receive it until August 25, 2014. He said the City of Evanston preferred we deal only with his company and we could not contact them directly. He said we had to send a letter disputing the claim or go on line and file a dispute. The Anthem representative and I then proceeded to call the City of Evanston and spoke with Anna who informed us they received Anthem's payment of $500 on August 21, 2014 and MSB was notified at that time.I went on line where I found that in order to file a dispute with MSB I had to 'agree' to their terms including giving them permission to contact me via phone and email whenever the want at my expense. I was not comfortable doing that so I wrote a letter. I feel as though this company, MSB, is knowingly trying to collect a debt that doesn't exist. This also could potentially affect my credit.

Desired Settlement: I would like for this collection agency to be investigated as to whether they are collecting fraudulent monies from unsuspecting people. I would also like for them to have to remove any information given to credit reporting services. It should not even mentioned on my credit report as being paid. It never should have been there at all.

3/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter from MSB ("a private company") telling me I should "Use your tax refund to pay off your oblication." I spelled 'oblication' exactly as they did. My reference number is ******* and the letter is dated Feb 11, 2015. The letter states that court records show an outstanding balance in the amount of $65.00. The date the company states is May 16th, 2012, a date I am positive I was not in Austin as I was not even living in the state at that time. I looked up the case number on the Austintexas.gov website and the listed license plate is not one I have ever been associated with. This is my first communication from MSB despite the offending date being almost 3 years ago. My name is spelled incorrectly on the letter, and my address is slightly off as well. These facts in addition to the made up word "oblication" leads me to wonder if MSB (Municipal Services Bureau) is a fake company trying to scam people.

Desired Settlement: Please evaluate if this is a real company and if they are in fact associated with the city government of Austin.

Business Response:

March 5, 2015 
Dear ********* ***** 


Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is contracted by Austin Municipal Court to resolve 
unpaid parking citations. 

Please be advised that correspondence related to the above-referenced account was mailed to the address 
provided by our client. Our records indicate that you disputed your responsibility for this account when 
you contacted our office on February 23, 2015 and February 24, 2015. We have updated our records to 
reflect the details of your dispute. 

MSB apologizes for the typographical error and any inconvenience you have experienced. If you have 
any additional questions, please contact me directly at ###-###-####, extension ****. 


Sincerely, 
***** ******* 

Gila LLC 

3/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We are receiving multiple calls daily from ************. The prerecorded message states, "This is Municipal Services Bureau." This is not a sales call...................". It never states why they are calling. I just goggled the name and found it is a collection agency. We do not have any outstanding debts, and are in the process of applying for a mortgage. I do not believe the calls are legitimate; and do not want to be harassed with calls any more.

Desired Settlement: NO MORE CONTACT.

Business Response: Dear ******* & ***** ********,

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau. Please be advised that we have processed your request to have calls to your telephone number discontinued. We have updated our records so that you do not receive future telephone calls from our office. We apologize for any inconvenience you have experienced.

Sincerely,
***** *******
Gila LLC d/b/a MSB 

2/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been receiving daily calls/voicemails from Gila LLC for over a month now on my cell phone. When I would answer the call, the only thing I would hear would be, "To accept press 1. To leave a voicemail press 2." I thought it was probably a wrong number, but then I started getting calls everyday. I looked them up and found out that they are a collection agency. I have no outstanding debts with them. When I called their office to find out what was going on on 1/21/2015, they could find neither my name, nor the telephone number (cellular number listed in this complaint) in their system. At first I talked to a representative and then a supervisor and was assured that they can't find any record of me. He said that the calls were an error and told me he would put my number on a do not call list. I kept getting calls for another week and a half and called again. The representative checked and my number was not showing up on the do not call list. She assured me that she added it. Well, I still got calls everyday. I called last Wednesday and talked to a representative that told me there was really nothing he could do. I asked to speak again to a supervisor. That supervisor, *******, assured me that he didn't want the calls to upset me and would take care of it and that it should stop within 48 hours. This is what they told me the 2 previous times. I am still getting daily calls. I can't understand how nobody at this company has any control over their robo-caller. I am tired of the intrusion.

Desired Settlement: Take my phone number out of your system and do not contact me again unless you really have business with me.

Business Response: February 27, 2015 
Complaint: ******** 

Dear ***** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by court systems and municipalities throughout the United States 
to collect unpaid fines, fees, and other municipal debt. 

Your complaint indicates that you have received unwanted calls placed from our office to telephone 
number *************. Please be advised that we do not have any records in our office that are 
associated with this telephone number, however, we did enter this number into our internal do-not-call 
registry in January 2015. If you have any other telephone lines forwarding calls to your number ending 
in **** we may be able to isolate the number that is causing your phone to ring. 

We apologize for any inconvenience you have experienced. If you should receive any additional calls 
from our office, please note the exact date and time of the call so that we can investigate this matter 
further. I can be reached directly at ###-###-####, extension ****. 

Sincerely, 
 ***** ******* 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

2/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The Texas Department of Public Safety (DPS) has contracted with Municipal Services Board, Inc. (MSB) to handle its oversight of the Driver's License Surcharge program, as detailed in Texas Transportation Code Chapter 708. While 708.157.(c) states the DPS shall establish an indigency program as determined by itself, Sec. 708.158 specifically states that the DPS shall waive all surcharges assessed for a person who is indigent. The law then discusses how to present the evidence of indigency to the proper court. Based upon the current program's operations, it appears that the MSB has taken the place of the Texas courts to review the necessary financial records that would prove indigency. In January, 2014, I successfully proved indigency under MSB's website guidelines. When I didn’t receive a response to my application in the time nor manner spelled out in the MSB website, txsurchargeonline.com, I wrote to DPS Driver Responsibility Program Administrator at the time, ***** ******, who immediately responded that she would look into it. As I continued checking the MSB website, I was excited when I discovered that my record no longer existed. MSB stated online that I would receive an electronic response to my application, in addition to any correspondence written to my permanent address. I had stated in my application that I couldn’t return to my permanent address without a license, and mail delivered there was being returned by the USPS. When my online MSB account disappeared, I justly believed that any additional fees had been waived by law, and I contacted the DPS to get my driver’s license returned to me. I had my newly ELIGIBLE DPS approved license sent to a place I was visiting in Ontario, Canada using the international DPS forms, and then drove home to Austin with that license. I had absolutely no idea that by the middle of August, I could have been stopped, and subsequently arrested for driving on a suspended license. Last month, applying for a job needing government security clearance, I discovered that my driver’s license was “NOT ELIGIBLE.” I immediately made phone calls to the DPS on 1.13.15, and officials stated that the suspension was because of a default installment agreement. DPS told me that generally, the intoxication surcharges are paid in full when the fee is waived, and that I should contact MSB to correct the mistake. On the subsequent phone call with MSB officials, I discovered that MSB had changed my official address to the place I was visiting—an address with a Canadian Postal Code, which contains letters and numbers—and it wasn’t compatible with MSB’s online system. Therefore, no record of the determination that was made last spring by MSB was available to me. That determination was to discount the surcharge by an amount larger than what I had already paid. Furthermore, since I hadn’t paid this remaining MSB fees, due within six months, additional charges were added. During the call, MSB switched me back to my original permanent Spicewood address, so that I could log in and see amounts MSB states I still owe. I do not have the wherewithal, nor the legal driver license to return to Texas, so just like last year, I have no way of communication other than the MSB's online systems, and by phone at the Ontario residence I am visiting. It was my contention during the application—and still is—that Texas Transportation Code, Title 7, Chapter 708.158 states as a person living below 125% of the federal poverty level, the surcharges shall be waived; and no stipulation exists that would prevent a reduction. I maintain that the surcharge fees should have been reduced to 10% maximum, which I had already paid. I respectfully request that at the very least, the original amount determined in early 2014 be reset—without the additional six-month-no-payment-fees, and that I be given a new six-month time-limit to pay, so that I could correctly have my driver's license status returned to Eligible. I uploaded a similar request to my original application for a fee waiver, but once again, have received no response.

Desired Settlement: I urge the Better Business Bureau (BBB) to help me get a reasonable response from the MSB with a billing adjustment, and if it doesn't provide them, to lower its BBB Rating. I would also recommend the BBB research why a business that has been sub-contracted to handle the Texas DPS Driver's License Surcharge program, would charge indigent drivers fees, when Texas law soundly states all surcharges shall be waived.

Business Response: February 12, 2015 

Complaint: ******** 

Dear ****** ***** **********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is the contract vendor for the Texas Department of 
Public Safety (“DPS”) Driver Responsibility Program. 

MSB’s records indicate that you applied and were approved for the DPS Incentive Reduction Program 
under Texas Transportation Code 708-157, section C. On February 7, 2014, MSB notified you of this 
approval via correspondence sent to your home address on file. Our office did not receive any mail return 
notification until after a default notice was sent to you in August 2014. 

MSB processes applications for the Indigency Program per the requirements listed under the Texas 
Administrative Code (37 TAC §15.166). MSB will report any surcharge which is not paid by the due 
date stated on a given notice to the Department of Public Safety as defaulted. The Department of Public 
Safety will suspend the driving privileges of any individual who has delinquent surcharges as defined by 
Texas Transportation Code 708-158. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice 
President of Operations, **** ********, at *************. 

Sincerely, 
***** ******* 




Consumer Response: Complaint: ********

Dear Mr. *******:


Thank you for your research of MSB Reference ****** of the Texas Public Safety Driver Responsibility Program.

To summarize, I had successfully applied for the program in January 2014 while out of the country with no means to return to my Texas home. Mail to my locked home mailbox was either returned or stockpiled until destroyed by the USPS. I was able to get my eligible license returned to me using the DPS forms, but MSB used that form to change my address to a Postal Code incompatible with MSB's online systems. When my record was no longer online, I justly surmised that my indigency application was accepted and surcharges paid in full. Last month while applying for job requiring government security clearance I discovered my license was listed as NOT ELIGIBLE, and immediately began the discovery on what happened and how to fix it.


I was able to sign into the MSB system, and can see that additional fees have been removed subsequent to this BBB complaint. I greatly appreciate this record change. I divided the total amount now due by twelve, and made a payment, with an MSB confirmation number of ***************.

It is my contention that this payment should be considered the first in a series of installment payments to pay the remaining balance, and that MSB should reinstate the Due date and Minimum payment fields of ******, thereby changing my license status to ELIGIBLE while I make monthly payments. I would then gratefully accept your response to the BBB complaint.

Sincerely, 

****** ** **********

Business Response: February 25, 2015 
Re: BBB Complaint: ******** 

Dear ****** ***** **********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your correspondence in connection 
with the complaint referenced above (BBB complaint #********). 

The Incentive program provides eligible consumers the ability to pay for the six (6) months immediately 
following Incentive approval. After that, the account defaults until such a time that the consumer pays 
the Incentive balance in full. You are able to enter into a monthly payment plan, however, this 
arrangement would require that we remove Incentive and restore your original balance(s). 

If you wish to retain the Incentive reduction, the program requires that you pay the Incentive balance in 
full before driving privileges can be restored. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice 
President of Operations, **** ********, at ###-###-####. 

Sincerely, 
***** ******* 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** **********

2/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This Organization called my Brothers Business and left this number ###-###-#### with a claim number of ******. Would not know why they would contact my brother. I called the number and a lady who recorded the conversation had no idea what that reference number was. She stated that was to another person. She then gave me a reference number of ********. She stated it was from Oklahoma tax commission from 2007 and 2009. I had no idea what this is for. She would not give me any details related to the reference number.

Business Response: February 18, 2015 

***** ******* 
Re: BBB Complaint: ******** 
MSB Reference: ******** 


Dear ***** ******* ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Oklahoma Tax Commission to provide collection support 
services in connection with unpaid tax obligations. 

Please be advised that the correct reference number for your account in our office is ********. The 
number “*******” is the last seven digits of the telephone number that was provided to contact our office 
(###-###-####). 

Please be advised that we have updated our records with the address you provided to our office on 
February 7, 2015. We have placed your account in dispute status and have requested debt validation 
materials from our client. Upon receipt of same, we will forward those documents to your attention along 
with a notice of account balance from our office. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact me directly 
at ###-###-####, extension ****. 

Sincerely, 

***** ******* 

***** ******* 
Gila LLC 

2/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have an unpaid fine from 2008, this company bought this debt and will not negotiate a lower payment, even if paid in full. I beleive they did offer to drop $40,But, after talking with a lawyer, I know the debt was bought for pennies on the dollar. I haven't received one bill or statement of what or why I owe and how to pay either.

Desired Settlement: I would like to come to a reasonable number I can pay them to end this debt.

Business Response: Dear Mr. ***** *****,

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau ("BBB"). MSB is contracted to collect unpaid court fines and fees owed to Mineral County Justice Court. Please be advised that MSB has not purchased this account from any entity and we are not authorized by the court to settle this account for less than the full amount owed. A statement will be mailed to the address on file within the next 14 business days. Please refer to the instructions on that notice if you wish to discuss this matter further.

If you have additional questions related to this matter, please contact me directly at ###-###-####, extension ****.

Sincerely,
***** *******
Gila LLC

2/16/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The reason for this complaint is due to the payment process and customer service provided by MSB. I have applied for the indigence in September and I have provided all information that was necessary. I was told to call in after I upload my documents to verify that I have everything that is needed. I did that and spoke to a young lady that told me all documents have been received and I should have a response in 10 business days. Once that time elapsed I checked my surcharges and there was a big change in the charges. My surcharges were reduced by about 50%. At this point I was under the impression that I was approved for the program. After I gave my first payment on all surcharges my license status was changed from not eligible to eligible. One month later I was unable to make a payment and my eligibility went back to not eligible. On 01/16/2015 I made my second payment on all of my surcharges and two days later my status was updated back to eligible. On 01/22/2015 I went in to the DPS building to apply for a driving test and was told that I was not eligible to apply. Now after talking to MSB they claim that I was never approved or denied for the indigence program. At this point I have been waiting 3 months for a response from the MSB. I have spoken to ****** team lead at MSB customer service ID# ******. This process is causing unnecessary delays that are directly affecting my job. I am losing days of work due to the lack of communication from the MSB to the DPS. These errors that are changing my driving eligibility force me out of work. I have done everything in my power to correct this and the error is with in the MSB. It is completely irresponsible, for a company that controls your driving eligibility, to not provide a response in a reasonable amount of time. At this point all I can do is wait for them to go back and do their job correctly while I remain not eligible to apply for a license.

Desired Settlement: My desired outcome would be for my surcharges to be reduced to $250 as per the Indigence program. I would also require a refund for all payments that I've made in excess to that amount.

Business Response: A response for the consumer is attached.


February 3, 2015 
www.GilaCorp.com 

***** ******* 
GILA LLC d/b/a MSB Via BBB Complaint Portal 
**** ******* *** **** ********  ***** * ***** ** **** **** 
******* *****  ***** ****** * ** *****  ****** ************  *** ************ 

Re: BBB Complaint: 10417163 


Dear **** ********: 


Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by the Texas Department of Public Safety (“DPS”) to provide 
collection support services in connection with the Driver Responsibility Surcharge Program. 

It has been determined that the review of your application for the Incentive Reduction Program was 
delayed due to a clerical error. Please be advised that your application was approved for the Incentive 
Reduction Program on January 29, 2015. A notice confirming your enrollment was sent to you on January 
30, 2015. 

Your current balance of $229.65 represents 50% of your original surcharge balance, less any payments 
you have made prior to your enrollment. Please refer to the enrollment notification that was sent to you 
on January 30, 2015, which contains important information to maintain compliance with the program. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our ****  ********* ** *********** **** ********, at ***** ********. 



Sincerely, 

/s/ ***** ******* 

***** ******* 
Gila LLC 

2/13/2015 Billing/Collection Issues | Complaint Details Unavailable
2/13/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I tell these people many times during the day and sometimes at 30 minutes apart when they call and everyday and that the person(s) in which they seek does not live at this address or at my phone number. They have been very rude and ignore my cease and desist requests. I, ****** *****, own this phone number ###-###-#### and no one else. They said the name of their company is Municipal Services Bureau and for the person to call ###-###-####; my caller ID shows, when they call to harass me is ###-###-####.

Desired Settlement: Stop the illegal harassing phone calls, or I will seek legal action!

Business Response: Dear ****** *****:

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau. Please be advised that your telephone number ending in **** has been removed from our records. This telephone number will not be called again by our office. We apologize for any inconvenience you have experienced.

Sincerely,
***** *******
Gila LLC d/b/a MSB

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** *****

2/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a Toll Bill from the Cameron County Toll for the SH 550. I have never once driven on that tollway or anywhere in Cameron County or anywhere close to that part of the state. The License Plate # listed on the toll bill is correct however, so I want to know if there was just a mistake in recording the plate number, or if the picture of the plate was blurry, or if someone is driving using a fake license plate. I called the toll free number on the bill 4 separate times and was on hold for upwards to 30-45 minutes at a time, even when the automated message said the estimated wait time would be 1 minute. I also sent an email through the 'Contact Us' available on the website and have received no response.

Desired Settlement: The toll waived, since it was not my car, and details on whether the mistake was made in recording the plate number or if there is someone unlawfully using the same license plate number on their car.

Business Response: February 3, 2015 



Dear ****** ******: 

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Cameron County Regional Mobility Authority (CCRMA) to 
provide collection services in connection with unpaid toll transactions. 

MSB has reviewed the details of your complaint and, due to the quality of the license plate image, has 
waived the charges associated with the disputed toll transaction. 

We apologize for any inconvenience you have experienced. Should you have any questions regarding 
this matter or need further assistance, please contact a customer service representative toll free at *****  ******** Monday through Thursday 8:00 am to 7:00 pm, and Friday 8:00 am to 6:00 pm or visit 
www.************.com. 


Sincerely, 

***** ******* 


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and see that the charges were waived. However, the company was impossible to reach through email or over the phone, and a BBB complaint was the only way to receive a response for the erroneous charges.

Regards,

*** ******

1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, I am writing regarding my account with Municipal Service Bureau, Gilacorp LLC. My name is **** * *****, DL# ********. I entered agreement with this company to make monthly surcharge payments beginning September 2014 on a fine imposed by the Texas Department of Public Safety. I was never notified that there was a "beginning of cycle" date (I am now told the 9th of every month) before which payments are not credited for the current month. I made monthly payments every month since the time I entered agreement with the company. I made my last scheduled monthly payment on December 5, 2014. At that time, the website said that the minimum payment was due on December 28th. My payments have been due the 28th of every month. I received a receipt from you that has a column "Advanced pay" under which it states "No." Please refer to receipt with confirmation number *************** . I am told the payment went through on the 12/8/15 and that this did not qualify as a payment since it was one day too early. Per my conversation with its customer support team today, the "beginning of cycle started on the 9th," therefore my payment was too early. As a consequence, my driver's license has been suspended. I do not believe that this represents a fair business practice. When I signed into agreement with this agency, I was never told in written or verbal form that there was such a thing as "too early" to make a payment for the current month. When I talked to the customer support specialist, she told me, "Well, I am telling you now." As if every one of your customers should have their driver's license suspended and call to complain before being properly notified of the proper payment procedure? I was told today that it was my responsibility to call the support center to learn about this. They acknowledged and confirmed that notification of this payment procedure was omitted from the initial agreement to which I signed. To me this represents an unfair business practice. Furthermore, the receipt given to me was misleading in stating that the payment was not an advanced payment. Sincerely, **** * *****

Desired Settlement: At this time, I would request a written apology and acknowledgement of improper business practice, in failure to notify me in written form of the proper payment procedure in order to maintain my account in good standing thereby preventing my drivers license from being suspended. I would also like to know what can be done to immediately reinstate my drivers license eligibility.

Business Response:

January 20, 2015 

www.GilaCorp.com 


Dear **** ***** *****: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau (BBB complaint #********). MSB is contracted by the Texas Department of Public 
Safety (“DPS”) to provide collection support services in connection with the Driver Responsibility 
Surcharge Program. 

You have expressed your dissatisfaction with MSB due to the fact that your driving privileges were 
suspended despite you indicating that you remitted your monthly payments toward your surcharge 
account(s). After reviewing our records, it has been determined that your driving privileges were 
suspended because you made two payments within the November 2014 account billing cycle, however, 
our office did not receive any payment in the December cycle. As a result, your driver license was 
suspended by DPS. 

Please be advised that we have updated our records to ensure that the second November 2014 payment 
will count toward your December 2014 payment obligation. As MSB is not the entity responsible for 
making determinations in connection with the suspension of driving privileges, our office contacted DPS 
to request that the suspension on your license be lifted as it relates to the aforementioned surcharge 
default. DPS has indicated that this suspension no longer appears on your driver record. 

In order to ensure proper application of your payments in the future, please remit at least the minimum 
payment due in each monthly account cycle. Your account billing cycle starts on the 9th of each month 
and ends on the 8th. You are able to make multiple monthly payments, however, at least one payment 
satisfying the minimum payment due must be received in each cycle. 

MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice 
President of Operations, **** ********, at ###-###-####. 


Sincerely, 

*** ***** *******  ***** ******* 
Gila LLC 


1/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been receiving several calls a day for at least three-four months. It seems longer. I have never answered these calls because the message they leave is vague and I have never heard of this company. Just today I checked them out online and, from what I've seen, they are a scam. This is pure harassment and must be stopped. Thank you.

Desired Settlement: They are never to call me.

Business Response:

Dear Jeanette Perrington:

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau ("BBB"). MSB is a private company contracted to provide collection services in connection with unpaid court fines, fees, and other municipal debts. Our records indicate that we were attempting to reach an individual other than yourself at telephone number ending in ****. Please be advised that we have removed your telephone number ending in **** from our records. You will not receive additional telephone calls from our office at this number. We apologize for any inconvenience you have experienced.

If you have any additional questions related to this matter, please contact me directly at ###-###-####, extension ****.

Sincerely,
***** *******
Gila LLC ***** ***

1/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have paid my toll bill and I keep getting billed for the same toll. I have sent them cancelled checks to prove my payment and still continue to get billed. I have tried several times to contact them but am on hold for hours with no contact......have let call back number but no return call.

Desired Settlement: I need the payment credited that I already paid and proof proof of that payment.

Business Response:

Dear *** *******:

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau ("BBB"). In reviewing the details of your complaint, it has been determined that the payment you made for the toll transactions that are the subject of this complaint was not properly credited due to an administrative error. We have removed all of the remaining fees associated with these toll transactions and the payment you made will be properly credited to your account. We apologize for any inconvenience you have experienced.

Please contact me directly at **************, extension 3096 if you have any additional questions related to this matter.

Sincerely,
***** *******
Gila LLC d/b/a MSB

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.

Thanks for your help to resolve this!

Regards,

*** *******

1/13/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We are receiving a bill for tolls on license plate that previous owner of vehicle had . This plate is not registered to us and is being used illegally. Bill is being sent to ***** ******** **** ****** ******* **** ***** **** ******* The illegal plate is *******

Desired Settlement: Phone call at ###-###-#### and email for verification

Business Response: Dear **** ********,

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau. Please be advised that we have reviewed the details of your complaint and have determined that the toll notices you received from our office were the result of an administrative error. We have corrected this error in our system and we will contact the correct party regarding these toll transactions. We trust that this resolves your concern, however, please contact me directly at ###-###-####, extension **** if you have any additional questions related to this matter.

Sincerely,
***** *******
Gila LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********

1/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I receive numerous calls each week from this collection agency, for well over a year now. They always say to call Mr. ******** ********** I spoke with him once many months ago, and assured him I am not the person he is looking, for. He refused to provide me with an explanation of the bill he was trying to collect, or accept my answer that the debt is not mine. I have an excellent credit rating, near 800, and have no past due bills in my entire life. They have not removed my name/number from their call list as requested.

Desired Settlement: Take my name and number off their call list.

Business Response: Dear ***** ** **********,

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau. Please be advised that we have removed your telephone number ending in **** from our records. We have also updated our internal "Do Not Call" registry to ensure that you receive no additional calls from MSB at this number. Please allow up to 24 hours for this change to take effect.

We apologize for any inconvenience you have experienced and trust that this action resolves your complaint. Please contact me directly at ###-###-####, extension **** if you have any questions related to this matter.

Sincerely,
***** *******
Gila LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Assuming that they really remove my phone number and do not continue to call.  If they do, I will file another complaint with BBB. 

Regards,

***** **********

1/7/2015 Problems with Product/Service | Complaint Details Unavailable
1/7/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have contacted this company several times, over the phone and in writing, and asked for an explanation of the debt, the validity of the debt, amount of the debt, date of the debt, origin of the debt. In my most recent written correspondence, I also requested that this company stop contacting me by phone. I am continuing to receive calls and I received a written response in the mail stating that this company could find no record of any debt or account associated with my name, social security number, date of birth, address, phone number, or any other identifying information. On the rare occasion that I do answer the calls, there is either no one on the line or the person cannot even tell me why they are calling me. This has been going on for about 6 months, with regular calls coming in almost every day. They sometimes also refer to themselves as Municipal Services Bureau, but they are only one company.

Desired Settlement: First, I would like for this company to send me a written letter of apology for subjecting me to this level of harassment. This letter should also verify that any and all of my personal and contact information has been removed from their records. After receipt of this letter, this company should never again contact me in any way, shape, or form. If this harassment continues, I will hire an attorney and pursue legal action.

Business Response: December 31, 2014 
Complaint: ******** 


Dear ******** ******* ********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by court systems and municipalities throughout the United States 
to collect unpaid fines, fees, and other municipal debt. 

Your complaint indicates that you have received unwanted calls placed from our office to telephone 
number ###-###-####. A review of our records indicates that MSB was attempting to contact a different 
individual at this number. Please be assured that we have removed this telephone number from our 
records and have added it to our internal “do not call registry”. This telephone number will not receive 
additional telephone calls from our office. 

We apologize for any inconvenience you have experienced. If you have any additional questions related 
to this matter, I can be reached directly at ###-###-####, extension ****. 

Sincerely, 

*** ***** *******  ***** ******* 
Gila LLC 

Business Response: December 31, 2014 
Complaint: ******** 


Dear ******** ******* ********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by court systems and municipalities throughout the United States 
to collect unpaid fines, fees, and other municipal debt. 

Your complaint indicates that you have received unwanted calls placed from our office to telephone 
number ###-###-####. A review of our records indicates that MSB was attempting to contact a different 
individual at this number. Please be assured that we have removed this telephone number from our 
records and have added it to our internal “do not call registry”. This telephone number will not receive 
additional telephone calls from our office. 

We apologize for any inconvenience you have experienced. If you have any additional questions related 
to this matter, I can be reached directly at ###-###-####, extension ****. 

Sincerely, 

*** ***** *******  ***** ******* 
Gila LLC 

1/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: company calls looking for ***** ******* everyday. Office employees have spoken to several different live representatives to remove the # and explain that this is a business # and no one by that name works here. representatives are rude and very disrespectful while explaining who they are looking for and when asked to be removed from list it was explained that our # is not pulling up in their system.

Desired Settlement: just remove our # from your collections list.

Business Response: December 31, 2014 
Complaint* ******** 

Dear ****** ******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by court systems and municipalities throughout the United States 
to collect unpaid fines, fees, and other municipal debt. 

Your complaint indicates that you have received unwanted calls placed from our office to telephone 
number ###-###-####. Please be advised that we do not have any records in our office that are associated 
with this telephone number. Based on the information you have included in your complaint, we have 
reason to believe that a different telephone number that was called by our office is terminating at your 
telephone extension. We have removed this telephone number from our records and we trust that you 
will not receive any additional telephone calls. 

We apologize for any inconvenience you have experienced. If you should receive any additional calls 
from our office, please note the exact date and time of the call so that we can investigate this matter 
further. I can be reached directly at ###-###-####4, extension ****. 

Sincerely, 

/s/ ***** ******* 

***** ******* 
Gila LLC 

1/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I, ***** ****** *********, hereafter, Declarant, hereby state the following: Declarant declares, he has submitted an Application under the Texas Transportation Code, § 708.158 (a) and has provided that which is requested under subsection (b), thereof. Under § 708.158 (a) the law makers of Texas, the Legislature, has set forth that all surcharges shall be waived: Sec. 708.158. INDIGENT STATUS AND REDUCTION OF SURCHARGES. (a) The department SHALL WAIVE ALL SURCHARGES assessed under this chapter for a person who is indigent. For the purposes of this section, a person is considered to be indigent if the person provides the evidence described by Subsection (b) to the court. (b) A person must provide information to the court in which the person is convicted of the offense that is the basis for the surcharge to establish that the person is indigent. The following documentation may be used as proof: (1) a copy of the person's most recent federal income tax return that shows that the person's income or the person's household income does not exceed 125 percent of the applicable income level established by the federal poverty guidelines; (2) a copy of the person's most recent statement of wages that shows that the person's income or the person's household income does not exceed 125 percent of the applicable income level established by the federal poverty guidelines; or (3) documentation from a federal agency, state agency, or school district that indicates that the person or, if the person is a dependent as defined by Section 152, Internal Revenue Code of 1986, the taxpayer claiming the person as a dependent, receives assistance from: (A) the food stamp program or the financial assistance program established under Chapter 31, Human Resources Code; (B) the federal special supplemental nutrition program for women, infants, and children authorized by 42 U.S.C. Section 1786; (C) the medical assistance program under Chapter 32, Human Resources Code; (D) the child health plan program under Chapter 62, Health and Safety Code; or (E) the national free or reduced-price lunch program established under 42 U.S.C. Section 1751 et seq. Added by Acts 2009, 81st Leg., R.S., Ch. 1146 (H.B. 2730), Sec. 15.04, eff. September 1, 2011. Declarant further declares, he has been determined as Indigent under § 708.158 (a), therefore, Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, is required by law to “waive all surcharges assessed under” CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, of the Texas Code of Criminal Procedure. Furthermore, Decalrant declares he has not requested a reduction of the surcharge under Texas Transportation Code, §708.157(c), and has not submitted to Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, an application, therefor. Even if Declarant had submitted an application requesting a reduction, the reduced amount is higher than that which is allowed by Department rule. TITLE 37: PUBLIC SAFETY AND CORRECTIONS PART 1: TEXAS DEPARTMENT OF PUBLIC SAFETY CHAPTER 15: DRIVER LICENSE RULES SUBCHAPTER J: DRIVER RESPONSIBILITY PROGRAM RULE §15.166: Indigency Program The department is required to provide for an indigency program under the Driver Responsibility Program, Texas Transportation Code, §708.157(c). 2) To request a reduction of the surcharge under this section, each individual must submit the department approved application. The application must be completed in full and notarized prior to submission. Each applicant eligible for indigency will be required to pay 10% of the total amount of surcharges assessed, not to exceed $250. The application is available online at www.txsurchargeonline.com or may be picked up in person at any driver license office. (http://info.sos.state.tx.us/pls/pub/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=37&pt=1&ch=15&rl=166) Finally, Declarant declares that he has submitted an application under § 708.158 (a) and has provided that which is requested under subsection (b), and has been found to be Indigent and Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, the third-party contracted service responsible for handling issues and matters under Texas Transportation Code, CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, is required observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER 708 against Declarant.

Desired Settlement: Gila LLC, a.k.a., d.b.a., Municipal Services Bureau observe and abide by the Law as set forth by the Legislature of the State of Texas and waive all surcharges which have been assessed under CHAPTER 708 against Declarant.

Business Response: Dear Mr. ***** ****** *********:

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau ("BBB"). MSB is in the process investigating the facts related to your complaint and we will follow up with you directly within the next three (3) business days. MSB's final response to your inquiry will be sent to the email address you provided in your complaint, with a copy forwarded to the BBB for their review.

Sincerely,
***** *******
Gila LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, after having reviewed my original complaint, I notice an error on my part and for purpose of clarity I would like to correct the error, or at least, make note thereof.

The error occurs on line nine (9) of my original complaint, and reads as follows: "...CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, of the Texas Code of Criminal Procedure."
The above quoted statement should read, as follows: "...CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, of the [Texas Transportation Code]."


Regards,

***** *********

Consumer Response: Complaint: ********

Mr. *******:

I have received you facsimile dated on December 17, 2014. I am well aware of the contract between Gila LLC, a.k.a., d.b.a., Municipal Services Bureau (MSB).

No sir, my complaint does not allege “that [I] have not received all of the indigent benefits available to [me] under applicable law.” My complaint is clear and concise, and states I have submitted an Application under the Texas Transportation Code, § 708.158 (a) and have provided that which is requested under subsection (b), thereof, thereby invoking that particular section of Law. I have not, and am not, seeking to obtain any benefits:

BENEFIT. Advantage; profit; fruit; privilege; advantage. Fitch v. Bates, 11 Barb. (N.Y.) 473; Ferrigino v. Keasbey, 93 Conn. 445, 106 A. 445, 447; In re Krause's Estate, 173 Wash. 1, 21 P.2d 268; a pecuniary advantage or profit; gain; account; interest; the whole benefit and entire beneficial interest. Bird v. Newcomb, 170 Va. 208, 196 S.E. 605, 608. Black Law Dictionary, 4th Ed.

Also, and in order to provide you with clarification, the People of this state, Texas, have created a body of law makers, i.e., the Texas Legislature, to create laws and the contract therebetween is this states constitution. Those laws which the Legislature creates apply solely and specifically to the legal entities, “persons” the Legislature creates through its passing and enacting of Session Laws, business included, not to the People. However, the People may at anytime invoke those laws the Legislature has created to command the subordinate entities to carryout their duties as mandated. Applying those law to the People which created the body, would be along the lines of man applying its law to the Creator; null and void. The laws are created so as to provide structure and mandates pertaining to how “persons” the Legislature creates are to function. Only those “persons” created by the Texas Legislature receive benefits. The People, are those which allow for those benefits to be given. It is the People of this state that control the Legislature. The Legislature of this state controls those entities which it creates by and through the laws it passes, and as stated supra, the People may at anytime invoke those laws upon the created entities, which is the present case. MSB is one of those entities which has been allowed to be created by the Legislature through its BUSNIESS AND COMMERCE CODE, as well as, through the Agency which was created when MSB was contracted through, by and with the Texas Department of Public Safety, another entity the Legislature has been allowed to create and has done so.

Additionally, within my complaint I included the controlling Texas Law, which is included herein, infra. My complaint also states that I have been determined Indigent under § 708.158 (a). If MSB has determined me to be indigent under some program I have not applied for, rather than, abide by Texas Law provision which I have invoked, it has done so in error. My complaint clearly states I have not requested a reduction of surcharges under Texas Transportation Code, § 708.157(c), and have not submitted to MSB an application, therefor. If MSB has made a determination under § 708.157(c) and applied it to me, it had done so in error.

And in addition thereto, my complaint states that even if I had submitted an application requesting a reduction under § 708.157(c) the reduced amount which MSB is demanding is higher than that which is allowed by the Texas Department of Public Safety rule under the Texas Administration Code, and provided the Rule therein my complaint. You should take notice that no where under RULE §15.166 (set out in full, infra) does it allow for MSB to charge a 4% fee for MSB’s collection services” to those it makes or attempts to make collections from. MSB is contracted through and paid by the Texas Department of Public Safety, not those people or persons it attempts to collect from and doing so without any legal or lawful authority, but rather of its own free-will, may be a breech of the Texas Deceptive Trade Practices Laws, nut not neccesarilly limited thereto.

Futher, my complaint states, again and in summation, “that [I] ha[ve] submitted an application under § 708.158 (a) and ha[ve] provided that which is requested under subsection (b), and have been found to be Indigent and “Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, the third-party contracted service responsible for handling issues and matters under Texas Transportation Code, CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, is required observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER 708 against Declarant.”

Furthermore, Texas Law is and must be clear, not ambiguous. No where in Texas Law pertaining to Texas Transportation Code, CHAPTER 708. is it set forth by the Texas Legislature that “applicable law provides for two distinct indigence programs, one of which requires a court order and reduces the balance to $0.00 on the offense being heard by the judge.” In fact, the controlling Texas Law makes no mention what so ever about a “court order” requirement. In order to prove the claim made by you, that there are “two distinct programs, one of which requires a court order you will need to furnish me with the “law” you are relying on. I have included herein, which was also included within my complaint, the controlling Texas Law as passed by the Legislative body of the State of Texas, which you should take notice that no mention what so ever of “two programs” or of a “court order” requirement is made.

Sec. 708.158. INDIGENT STATUS AND REDUCTION OF SURCHARGES.

(a) The department shall waive all surcharges assessed under this chapter for a person who is indigent. For the purposes of this section, a person is considered to be indigent if the person provides the evidence described by Subsection (b) to the court.

(b) A person must provide information to the court in which the person is convicted of the offense that is the basis for the surcharge to establish that the person is indigent. The following documentation may be used as proof:

(1) a copy of the person's most recent federal income tax return that shows that the person's income or the person's household income does not exceed 125 percent of the applicable income level established by the federal poverty guidelines;

(2) a copy of the person's most recent statement of wages that shows that the person's income or the person's household income does not exceed 125 percent of the applicable income level established by the federal poverty guidelines; or

(3) documentation from a federal agency, state agency, or school district that indicates that the person or, if the person is a dependent as defined by Section 152, Internal Revenue Code of 1986, the taxpayer claiming the person as a dependent, receives assistance from:

(A) the food stamp program or the financial assistance program established under Chapter 31, Human Resources Code;

(B) the federal special supplemental nutrition program for women, infants, and children authorized by 42 U.S.C. Section 1786;

(C) the medical assistance program under Chapter 32, Human Resources Code;

(D) the child health plan program under Chapter 62, Health and Safety Code; or

(E) the national free or reduced-price lunch program established under 42 U.S.C. Section 1751 et seq.

Added by Acts 2009, 81st Leg., R.S., Ch. 1146 (H.B. 2730), Sec. 15.04, eff. September 1, 2011.

Finally, no sir, I did not “[apply] for available benefits under [an] indigence program which does not require a judicial order.” I submitted an application under the Texas Law provided herein, thereby invoking that Law which clearly commands and states: “The department shall waive all surcharges assessed under this chapter for a person who is indigent.” Since MSB has been contracted by the Texas Department of Public Safety and thereby delegated its authority thereto, MSB is required to “...waive all surcharges assessed under this chapter (CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, TEXAS TRANSPORTATION CODE) for a person who is indigent” upon invocation of Sec. 708.158 of the Texas Transportation Code. Again, be advised and take heed that no where within the Texas Law as passed by the Texas Legislature is it written that a “court order” is required under Sec. 708.158. INDIGENT STATUS AND REDUCTION OF SURCHARGES.

Whereas, considering the issues and facts what I have mention supra, it is therefore, I am requesting, again, that MSB, the third-party agency contracted service responsible for handling issues and matters under Texas Transportation Code, particularly CHAPTER 708. DRIVER RESPONSIBILITY PROGRAM, to observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER 708 against me, and without making mention MSB's failure to provide Notice, thereby, violation Due Process clauses of this state and the federal corporation, the United States.

 

Respectfully,

***** *********

**** ********* ***

**** *****, Texas

 

Business Response:

From: ***** ******* [mailto:aaron.*******@gilacorp.com]
Sent: Wednesday, December 17, 2014 7:29 PM
To: **************@gmail.com
Cc: info; Compliance
Subject: BBB Complaint ******** - Response 

Dear Mr. *********: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) has completed its review of your inquiry. I have attached MSB’s response to this email. The Better Business Bureau has been copied on this communication because your complaint was originally filed in their office.

 

December 17, 2014 

www.GilaCorp.com 
Via Email Only: **************@gmail.com 
***** ****** ********* 
***** ******* 
GILA LLC d/b/a MSB **** ********* *****  **** ******* **Y **** *****, Texas 76179 
BLDG. * 
AUSTIN, TEXAS Re: BBB Complaint: ******** 
78754 
Direct ###-###-#### MSB Reference: ****** 
Fax ###-###-#### 
Dear ***** ****** *********: 


Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Texas Department of Public Safety to provide customer service 
and collection services in connection with the surcharge program. 

Your complaint alleges that you have not received all of the indigence benefits available to you under 
applicable law. Please be advised that applicable law provides for two distinct indigence programs, one 
of which requires a court order and reduces the balance to $0.00 on the offense being heard by the judge. 
This is awarded when the case is heard and does not include other open surcharges a consumer may have. 
To date, our records reflect that no court order has been entered granting you indigence benefits under 
this specific program. 

On 10/28/14, you applied and were approved for available benefits under the indigence program which 
does not require a judicial court order. The following MSB accounts with a maximum balance of $260.00 
($250 owed to the state with a 4% fee for MSB’s collection services) were opted in to indigence status 
on 11/28/14. These accounts are currently enrolled and in compliance with the indigence program, with 
an expiration of 5/27/15. 

In compliance: 
****** ********** ******* ******* ******* ******* ******* ******* ******* ****** *  ****** 

The following accounts were opted into indigence status on 2/9/12, however, are currently in “indigence 
default” due to non-payment: 

In default*  ****** ********** ******* ******* ******* ******* ******* ******* ******* *******  ****** * ****** 

MSB has not received any notification that a judicial court order has been entered granting any further 
indigence relief, as required by applicable law. Please contact our office with any further questions 
related to this matter. You can reach our customer service call center at ###-###-####. 

Sincerely, 

/s/ ***** ******* 

***** ******* 
Gila LLC 

cc via email: BBB 

 

 

Sincerely, 

***** *******

Director

Gila LLC dba MSB

Austin, Texas

*** *** ****

 

Consumer Response: Complaint: ********

I am rejecting this response because: the "Response: does not address my complaint as submitted to the BBB. The "Response" does not reflect that which is stated and declared within my complaint. The "Response" is deceptive, as it is an attempt to establish parameters outside that of BBB and to render my complaint as "closed" thereby leaving a positive outcome reflection for Gila, LLC, a.k.a., d.b.a. Municipal Services Bureau without rectifying or even addressing the situation / complaint. 


Regards,

***** *********

1/6/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Phone call harassment. They call me almost every day sometimes several times a day for a period of several years. They want me to give information concerning a debt which I have no debts. Now they left a message saying I will be prosecuted by the IRS if debt is not taking care of. This is continual harassment.

Desired Settlement: If they are representing the State of Texas they need to be shut down and the State needs to stop outsourcing for collections. It must be collaborated with the MSB collection agency who try and represent the State and the IRS. Total Harassment and a unlawful representation of the government.

Business Response: December 24, 2014 


Dear ******* ** *******: 

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Travis County EMS to provide collection services for unpaid 
accounts. 

Your complaint alleges that you have received telephone calls and messages from MSB indicating that 
you will be prosecuted by the Internal Revenue Service (IRS) if you fail to resolve this matter. A review 
of our records indicates that MSB attempted to contact you at the telephone number ending in **** in 
connection with an outstanding matter with Travis County EMS. 

Please be advised that MSB is not affiliated with the IRS in any way. The matter that we attempted to 
contact you about at telephone number ending in **** is not related to any unpaid tax obligation. We are 
not aware of any message left by MSB that would indicate that our calls were related to a tax matter or 
involvement with the IRS. We encourage you to forward a recording of any message you have received 
from our office which you would like to have reviewed. 

MSB will not attempt to contact your telephone number ending in **** and you will not receive any 
additional telephone calls from our office related to the above-referenced matter. We encourage you to 
contact us if you have any additional questions. I can be reached directly at ###-###-####, extension 
****. 

Sincerely, 

*** ***** ******* 

***** ******* 
Gila LLC 


12/24/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was billed for a toll that should have been charged to my TXTAG account. This business is impossible to contact. I have received to reply to my multiple emails, and the telephone number is for an answering service that does nothing.

Desired Settlement: I want my 16.71 refunded.

Business Response: Dear Mr. *********,

Gila LLC d/b/a Municipal Services Bureau ("MSB") and is in receipt of your complaint filed with the Better Business Bureau. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide customer service and collection services related to unpaid toll transactions. Pursuant to your request, we have initiated a refund in the amount of $16.71. Please allow up to three (3) business days for MSB to process your refund and additional time for your financial institution to credit your account. If you should have any additional questions related to this matter, please contact me directly at ###-###-####, extension ****.

Sincerely,
***** *******
Gila LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *********

12/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill in the mail for a toll. This is in error. This license plate listed on the bill is not mine. The vehicle pictured is not mine and never was. I have tried to call this company and I have stayed on hold and no one answers at all. They don't return your call either. It states there is a link on there website that you can fill out a form to have your toll reviewed but there is not one. Only to dispute if you no long own the vehicle of if it was stolen. This is not my situation. I don't know how they associated this license plate # with my name but it is not mine. Obvious error that I would like corrected.

Desired Settlement: Billing adjustment to $0 since this is not my toll. Statement showing that it has been corrected.

Business Response: Dear Mr. *****,

Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Better Business Bureau ("BBB"). Please be advised that we have updated our records with the correct owner of the vehicle who is responsible for these toll transactions. We appreciate you bringing this matter to our attention and we apologize for any inconvenience you have experienced. A supervisor from our office will contact you to verify your correct mailing address so that we can send you confirmation that you are not responsible for these toll transactions.


Sincerely,
***** *******
Gila LLC d/b/a MSB

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

12/19/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Back in 2013 I received a $75 bill for an unpaid $1 toll. The paper said I was 90 days past due and it was the final attempt for collection. Well I never received any other attempt of collection or bill prior to that. Before the switch over to cameras and no cash pay we NEVER had any problems and always paid our tolls with cash. We are military and there is no reason for us to spend the money on a toll pass thing. After receiving the bill I called in and explained how we have paid every single bill (which is like maybe 1 a month) in the past and never had an issue receiving our bills so there is no reason we would simply ignore a bill. They said they sent us three bills, but they had no way to prove this. I explained that IF we ever received anything it would be paid, just like it had in the past. Well I finally figured if I didn't pay it, it would become a bigger issue so I sucked it up and paid it even though I know we never received it. Fast forward a year later and here it is AGAIN. Now I know for sure that this is all a game of collecting more money. This is not on us this is on the company and I have seen several others say the same thing. Supposedly they have been sending us bills since March 15th and NO they have never sent a single bill. I am completely appalled by the way Texas is outsourcing their tolls to companies that cannot do their job. We never received anything the first time and we never received anything this time.

Desired Settlement: I will pay our toll and that is it. I will pay the $1 toll and that is it. I will not be liable for something that I was NEVER billed for a second time!

Business Response:

December 10, 2014 

Dear ***** ** ******: 
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau (BBB Complaint #********). MSB is contracted by Central Texas Regional Mobility 
Authority (CTRMA) to resolve unpaid toll transactions. In your complaint you expressed your 
dissatisfaction with how violation fees were assessed on one or more toll transactions. You also 
indicated that you did not receive certain notifications from MSB about these transactions. 

On December 1, 2014, you spoke with MSB’s customer service representative. During this telephone 
call, as a courtesy to you, MSB waived all violation fees that were assessed in connection with the tolls 
subject to this complaint. You then paid the remaining balance due. 

Please be advised that MSB is required by law to mail toll transaction notices to the address on file 
with the DMV. We encourage you to review your vehicle registration records to ensure that future toll 
transaction notices are sent to the correct address. 

If you have additional questions and wish to speak with a customer service representative, please contact 
our office at *************** 


Sincerely, 

***** ******* 
Gila LLC 

12/15/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill in the mail totaling to a little under 100.00 for toll charges that added up to about 15.00. I never received a toll bill for the first couple of months and suddenly received bills with violation fees. I contacted MSB and worked out a payment plan and received a slight discount on the total. i was advised to pay 25.00 down payment and 28.00 and 28.00. I was never told i had to pay over the phone and went online to make a payment. I was unable to see a payment plan so i paid the bill closest to the 25.00 which was 26.00 and some change. I called in on Monday and was informed i had to call in to make the payment when i was never given this information so i received a toll violation due to lack of communication. I called in the next week to make my first payment of 28.00 and was told the payment plan was never put in!!! not my problem. So it was big issue and calls had to be checked. I waited and waited and finally called in and spoke with a lady who was able to fix the issue for that moment and i paid 29.00. I had 1 payment left and was to call in a month later. I called and spoke with a gentlemen and asked him if he could put a hold on my account until i got paid to make the payment. i was disconnected and when i called back it was closed. Never received a call back..TERRIBLE CUSTOMER SERVICE AGAIN. I called in the next day and spoke with a Bernice. She informed me no notes were not put into the system. again not my PROBLEM. I told her i would make a payment on 11/21/2014 i was then informed i owe 44.00!!!! Ugh another toll violation fee!!! no i called so many times and either received the recording we are closed and are open 8-5 PM when they claim there here till 7:30. That's false information. and if you dont believe me contact the multiple numbers they have....... i am not paying this 15.00 fee and they dont care. I spoke with bernice again for over 1 hour today to get this taken care of and NOTHING. I WAS INFORMED THAT I DID NOT CALL IN TO MAKE A PAYMENT SO THE PAYMENT PLAN WAS NOT HONORED. THIS IS ALL LIES.!!!!!!! I CALLED IN SO MANY TIMES AND HAD TO WAIT FOR 30 MINS. i have a job just like evreyone else and cant wait this long to speak with someone. please help me. I am being told i have a bill from this month and the car was reposessed in may of this year!!!!!!! how can i get a bill if i dont have the car!!!!!!!!!!! thank you, ****** ******** **********

Desired Settlement: To pay nothing for everything that i have been through with these people. I have lost hours at work to wait on the phone to talk to them.

Business Response:

December 4, 2014 

Dear ****** ******* ********: 

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide 
collection services in connection with unpaid toll transactions. 

After reviewing the details of your complaint, MSB has waived all of the remaining violation fees owed 
in connection with the toll transactions which are the subject of this complaint. The remaining balance 
due is $2.86, representing the unpaid toll transactions less any violation fees. A supervisor from our 
office will contact you within the next three (3) business days to assist you in resolving the remaining 
balance due. 

We apologize for any confusion or frustration you have experienced. Should you have any questions 
regarding this matter or need further assistance, please contact a customer service representative toll free 
at ***** ******** Monday through Thursday 8:00 am to 7:00 pm, and Friday 8:00 am to 6:00 pm or visit 
www.***********.com. 


Sincerely, 

*** ***** ******* 
***** ******* 
Gila LLC 


12/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Got mail from this company saying that I owed them money from a year ago. I called talked to one of the customer service technicians, told her that I had already paid my toll fees with another company and had never heard of this toll company before. I told her I need to do some research and would call her back. Hung up the phone and ten mins later she called back. I asked her if her company was registered with the better business bureau and she told me no. I asked to speak with a manager and she hung up on me. I tried to call back, but was put on hold. They still have yet to contact me back. I then decided to contact the BBB.

Desired Settlement: It's hard to take care of my financial information if customer service is giving me false information.

Business Response:

November 28, 2014

****** ********                                          

**** ******* **
Waco, TX *****

Re: BBB Complaint: ********

MSB Reference: ******

License Plate: ********

Amount Due: $63.52

Dear ****** *********
Gila LLC d/b/a Municipal Services Bureau (MSB)
is in receipt of your complaint filed with the Better Business Bureau. MSB is
contracted by Central Texas Regional Mobility Authority (CTRMA) to provide
collection services in connection with unpaid toll transactions.

I have enclosed a summary of the toll
transactions and fees associated with the above-referenced account. Please be
advised that this information is subject to change based on road usage,
processing fees, and late fees for unpaid notices. Payments can made online by
visiting the below website or by mail to the following address:

Municipal Services Bureau

CTRMA Processing
* * *** *****
Austin, TX **********

Should you have any questions regarding this matter or need
further assistance, please contact a customer service representative toll free
at ***** ******** Monday through Thursday 8:00 am to 7:00 pm, and Friday 8:00
am to 6:00 pm or visit www.***********l.com.

***** *******
Gila LLC










11/12/2014 Billing/Collection Issues | Complaint Details Unavailable
11/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company contacted my Dad and said that I have a possible warrent for an unpaid fine in San Antonio. They phished for personal information which was not given. I called the number back and asked that they correspond by mail but the address that they have for me preceeds my time in San Antonio and was used for no correspondance while I lived in San Antonio. I told them that I would contact the San Antonio Municiple court to verify the debt/warrant. The representative ****** then asked for my current phone number and if the number that I was using was valid to which I responded that I would not give my current number and that luckily I was smart enough to call on a phone that was not my own and is affiliated with the US Government. This company appears to be phishing/scamming. I have no debt with San Antonio.

Desired Settlement: I want this company to stop calling me and my family and friends.

Business Response:

October 31, 2014 
**************** 


***** ******* 
GILA LLC d/b/a MSB ******* *** *** Via BBB Complaint Portal 
**** ******* *** *** ******** ****  ***** * ***** ****** * ** *****  ******* *****  ***** 
Direct ************ Re: BBB Complaint: ******** 
Fax ************ MSB Reference: ******** 

San Antonio Municipal Court Reference: ********** 

Dear ******* *** ***: 

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by San Antonio Municipal Court to provide collection services in 
connection with unpaid court fines and fees. 

Our records reflect that you spoke with a representative of our office on October 24, 2014. During this 
telephone conversation, our representative processed your request to discontinue calls to the telephone 
number that was associated with this matter. 

If you have any additional questions related to this matter, please contact me directly at ***************  ********* ***** 


Sincerely, 


***** ******* 
Gila LLC 

11/4/2014 Billing/Collection Issues | Complaint Details Unavailable
10/23/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have an outstanding Debt with the County of San Joaquin California. Recently the Debt has been transferred to this third party collection agency. MSB has made it very difficult to keep my obligation to make my payments on time, with out charging a precessing fee. They claim there is a 15 day hold on checks before processing, they do not keep any records of when the check was received. payments can be made by phone for a charge of $6.50. I feel that this company is doing everything possible to add surcharges and late payment fees. I tried to set up an online account with them and keep getting an error that the email cannot be sent. I spoke with someone regarding the online account at the phone number listed on the website https://www.msbselfserve.com/Default.aspx and the problems associated with setting one up and was told that they have no information regarding the online accounts. This seems like a shady operation and I cant get any clear answers on what happens if my payment is late, Will I be charged? How Much?.

Desired Settlement: I want written information regarding my account with MSB, when payments are due, what the result of a late payment will be. monthly statements would be Ideal.

Business Response: Re: BBB Complaint: ********
 MSB Reference: ******** & ********
 San Joaquin County Court Reference: ********* & *********
 
Dear ****** *****:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by San Joaquin County Court to provide services in connection 
with your financial obligations associated with the above-referenced court cases.
MSB has completed its review of the consumer records related to this matter. Our records reflect that 
you have entered into a payment plan agreement for the above-referenced court cases.
MSB Reference: ******** San Joaquin County Court Reference: *********
? Original balance: $3,252.00
? Payments credited: $335.00
? Current balance: $2,917.00
? Payment Schedule: $100.00 per month, due on or before the 5th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
MSB Reference: ******** San Joaquin County Court Reference: *********
? Original balance: $1,309.00
? Payments credited: $85.00
? Current balance: $1,224.00
? Payment Schedule: $85.00 per month, due on or before the 19th day of each month
? Continue to make payments according to the payment plan schedule to avoid additional fees.
Payments can be made without incurring an additional payment processing fee via the following 
methods. Please include your MSB reference number on your method of payment.
 In Person (cash, physical checks or money orders), Mon-Fri 8:00am – 3:00pm, except holidays:
 Municipal Services Bureau
 San Joaquin County Courthouse
 222 E Weber Ave
 Stockton, CA 95202
 Mail Payments (physical checks or money orders)
 Municipal Services Bureau
 P.O. Box 16755
 Austin, TX 78761-6755
A hold may be placed on payments made via check until the funds clear your bank, however, receipt of 
your check by the specified due date will prevent default of your payment plan.Please be advised that payment processing fees may be assessed when a payment is made via MSB’s 
website, call center, or when processing credit card and ACH payments.
We sincerely apologize for any inconvenience you have experienced. Any questions concerning the  payment of your fine should be directed to MSB Customer Service. Please call ###-###-#### for 
assistance.

Sincerely,
***** *******

10/17/2014 Billing/Collection Issues | Complaint Details Unavailable
10/10/2014 Billing/Collection Issues | Complaint Details Unavailable
10/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I PAID THE TOLL CHARGES VIA THE INTERNET AND RECEIVED PAYMENT CONFIRMATION.A MONTH LATER ANOTHER BILL CAME WITH PROCESSING FEE AND VIOLATION FEE.I PAID TWO BILLS THAT DAY AND EACH TIME THE SYSTEM REQUIRE I ENTERED MY CHECKING ACCOUNT NUMBER TWICE. THAT WOULD BE A TOTAL OF FOUR TIMES, I DID NOT MAKE AN ERROR ON AN ACCOUNT NUMBER. I FEEL THE SYSTEM WAS AT ERROR CAUSING MY PAYMENTS TO BE REJECTED.

Desired Settlement: REFUND OF $15.00 VIOLATION FEE

Business Response: Re: BBB Complaint: ********
 MSB Reference: ******
 
Dear ******** * *****
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better 
Business Bureau. MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve 
unpaid toll transactions.
In your complaint, you indicate that MSB accepted your payment of $7.70 on August 19, 2014 for the 
above-referenced toll transactions. You also indicate that your payment was not applied to your toll 
account prior to the payment due date because of a payment processing error caused by MSB. As a result, 
you incurred an additional fee in the amount of $15.00.
MSB processed the payment you made on August 19, 2014, however, our records indicate that your 
financial institution rejected the transaction because they were unable to locate an account using the 
information that was provided by you. MSB received this notification from your financial institution on 
August 28, 2014.
As a one-time courtesy, MSB will refund the $15.00 fee that you have already satisfied with your recent 
payment. Please allow up to 14 business days to receive this refund in the mail.
If you have additional questions and wish to speak with a customer service representative, please contact 
our office at ***************
Sincerely,
***** *******
Gila LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****

9/29/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: While paying bills online I mistakingly hit an extra number button. Instead of paying $24.33 I payed $234.33. I realized the issue and contacted them in an attempt to NOT have them cash this check; Too late. I pulled the money out of my Christmas fund to cover the difference. I was told, in August, I would be reimbursed the full amount for overpayment. A few weeks later I received a check for about $7.00. I called and was upset about this. I was told they hold my money for 60-90 days. So why a $7.00 check then? I spoke to a supervisor that said she would have my full refund check in the mail that day A month later I got a check in the mail for about $6.00. Still more than $200.00 short of a full refund. I called and was told I still have to wait the full 60-90 days to get my refund. I asked, if that's their policy then why did I just get the refund check for $5.79. They had no record of that reimbursement check. Furthermore, I asked to speak with a supervisor. I was told none were available and, even if they were, they would just tell me the same thing. If I wait 60-90 days to pay them their money for toll violations I get charged ungodly late fees. I even run the risk of possible criminal charges. Yet I mistakenly overpay them in an honest attempt to keep in good financial standing and my money is held? This is an unfair business practice that needs to be corrected. Why do they get to hold my money?

Desired Settlement: I do not believe they have a right to hold my money for any length of time. I see them as attempting to deprive me of what is my personal property. This, by definition, is theft. They have failed to return what is rightfully mine even after being asked and told to do so. This is criminal. I am demanding a FULL refund check be sent to me immediately.

Business Response: A detailed response for the consumer is attached.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
Regards,

****** ********

9/17/2014 Billing/Collection Issues | Complaint Details Unavailable
9/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid it on time, they cashed check (enclosed $4.55). I called them and they still want $15.00 for being late. PS: See mark in red

Desired Settlement: Unspecified

Business Response:

COMPANY RESPONSE:

 

Gila LLC d/b/a Municipal Services Bureau is a private company which collects unpaid fines and fees for tolling entities throughout the State of *****.

 

Based on our review of the information provided by the complainant, and of our records, the following are our findings:

 

-          We have reviewed hard check transactions received for the past 90 calendar days and are not able to find a $4.55 check with the complainant’s name listed on the check image as the account holder.

-          We are not able to find an account in our system of record with the complainant’s name and address as it is reported by the Better Business Bureau.  There are 97 accounts with the complainant’s name, however without additional identifying information, we cannot ascertain which is the correct account for additional research to be conducted.

 

We require the reference number as printed on the letter(s) received by the complainant, or the license plate number for which the toll fees were assessed, so that additional research can be conducted.  Please remit this information through the Better Business Bureau, or to me directly by email at ************************** and we will prioritize research and review once the information is received.

 

 

**** ********* ***

**** ********* ** **********

Gila LLC d/b/a MSB

************ direct

************ fax

 

 

 

 

9/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: MSB REFERENCE #: ******** MSB claimed that a rental agency or leasing company named "**********" obtained its service to collect on a parking citation for an expired meter relating to a vehicle that I had rented or leased on 09/11/2010. MSB also claims that the City of *******, ********** may intercept my state tax refund to satisfy the debt. THIS IS A BLATANT ACT OF FRAUD, DECEPTION, AND UNFAIR BUSINESS PRACTICES. Not to mention, stupidity!!! For the mere fact that I am **********, the alleged rental agency or leasing company that supposedly obtained MSB/GILA LLC's services to collect on this debt AGAINST MYSELF!!!!!! Moreover, MSB's letter states that they are "required under state law to notify consumers of the following rights . . ." MSB references "State Law North Carolina: Permit #****" WHAT IS THAT?

Desired Settlement: My desired settlement is for MSB AND GILA LLC to get fined and or go to jail for such an illegal act.

Business Response:

August 22, 2014

********** ******
4420 Greenbriar Hills Plantation Road
Charlotte , NC 28277


Re: BBB Complaint: ********
MSB Reference: ********


Dear ********** ******:

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau (BBB Complaint #********). MSB is contracted to resolve unpaid parking fines for the City of *******, **********. MSB has investigated your concerns related to the letter you received from its office.

MSB has completed its review of the consumer record related to this matter. It has been determined that the letter sent to you on or about July 15, 2014 contained one or more errors. On August 21, 2014, we sent another letter to you that notifies you of this error and contains corrected information for your review. Please note that our letters include various disclosures, as required by applicable federal, state or local law, in order to notify consumers of certain information and rights afforded to them. This is the reason why MSB’s North Carolina permit number was included on the letter you received.

We sincerely apologize for any inconvenience you experienced as a result of this error. We trust that the correction letter that was sent to you on August 21, 2014 will clarify this matter for you. When you receive this letter in the mail, we encourage you to contact our office if you should have any additional questions. I can be reached directly at 1-800-568-7004, extension ****.

Sincerely,
***** *******
Gila LLC

8/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On five different occasions, I have sent documentation including written notes along with copies of checks and bank verified cancelled checks. There has been no correspondence other than the continuance of inflated bills.

Desired Settlement: I expect for my account to be brought up to date with a zero balance.

Business Response: Dear ******* ********,

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of the complaint you filed with the Better Business Bureau (BBB Complaint #********). Please find MSB's response, enclosed herewith.

***** ******* ********
Gila LLC d/b/a Municipal Services Bureau (MSB)
###-###-####
*************@gilacorp.com

8/22/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: There are multiple tolling authorities in my area ********). I have a TXTAG that should work for all toll roads in the area. The credit card company for the card linked to my and my husband's TXTAGs informed us there was an issue with our credit card. They cancelled our cards and issued us new ones. The new cards had the same number. We did not think to update our credit card information with TXTAG. We now have bills from MSB. The bills include toll fees (which we do not dispute), processing fees, and violation fees. We were not aware there was an issue with our TXTAG/charging our credit card until we received these bills. I called MSB and was told all charges, including fees, would stand. I asked for a supervisor. After being on hold, the original CSR told me the violation fees would be waived but the processing fees would stand. I have paid the toll fees and processing fees, but I disagree with the processing fees and MSB's collection procedures.

Desired Settlement: I would like a refund of the processing fees. I would also like MSB to change their practices (default violation fees, default non-waivable processing fees when it's not the consumer's fault that there was an issue, the necessity of asking for a supervisor to get even a partial resolution).

Business Response: Dear ******** *****,

Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau. We are currently investigating your complaint and will provide a response within the next three (3) business days. Thank you for your patience.

Sincerely,
***** *******
Gila LLC

8/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hello BBB, Gila Corporation is calling our offices everyday stating that we owe 8k in ** franchise Tax arrears and for us to make monthly payments. We have never been late making payment to the state of ********** ever in 11 years and called them to make sure. We are 100% up to date. This company is a fraud and I would like to alert you to the issues and have the BB step in to mandate the situation. Thanks a million Here is the address: Gila LLC www.gilacorp.com/ 8325 Tuscany Way, Building 4 Austin, TX ***** Telephone: ###-###-#### **** ******* **** ******* ** ***** ###-###-####

Desired Settlement: Gila Corporation is calling our offices everyday stating that we owe 8k in ** franchise Tax arrears and for us to make monthly payments. We have never been late making payment to the state of ********** ever in 11 years and called them to make sure. We are 100% up to date. This company is a fraud and I would like to alert you to the issues and have the BB step in to mandate the situation.

Business Response: Gila LLC d/b/a Municipal Services Bureau is a private company which is contracted by the Texas Comptroller of Public Accounts to collect unpaid taxes and other fees.

MSB has reviewed the complainant's statement and our records and the following are our findings:

- These accounts appear to be related to the Texas Comptroller of Public Accounts, not ********** Franchise Tax.  If the complainant received documentation from MSB related to ********** Franchise Tax, we ask that the account number associated with the fees be provided to MSB for additional research

- The Comptroller of Public Accounts representative provided the following response during the course of our review:

"This taxpayer may never have had sufficient surplus revenue to owe franchise tax.  However, as he never filed and has never filed, we will continue to estimate his account.  The taxpayer needs to contact us to inform us of the status of the business (did he actually have any revenue?  When did he cease activity?  etc.)  It could be he owes nothing."

- Based on our client's response, we recommend the complainant contact the Comptroller of Public Accounts directly to provide information on the status of his business, which, per our client, may have the effect of eliminating all fees on record.

Please let us know if we can provide further information.

7/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This collection agency sent me a letter along with copies of court documents, dating back to 2001, trying to collect 6 different items totaling $844.93. It said if I wished to dispute this account contact the ******** ** **** ***** I got the phone # to the Assistant District Attorney's office off the court doc at ************ and called to explain I didn't owe this they said it was a matter for the ***** ******* Public Defender's office and transferred me. ************ A man answered the phone and I explained everything again and gave him the case# ******** he checked into it. He came back on the phone and said that case had been closed and sent to storage back in 2003 and he didn't understand how any agency could have gotten those records for collection. MSB asked me for my SS#, DL#, and DOB. I think there is some sort of scam going on here. Thank you for your interest.

Desired Settlement: Just want this looked into.

Business Response: Gila LLC d/b/a Municipal Services Bureau is a private company which collects unpaid fines and fees for governments throughout the United States, including the ******** ****** District Court.

MSB has reviewed the complainant's statement and our records and the following are our findings:

- We contacted our client today (7/21/14) to obtain confirmation that the case was closed (per the complainant)
- The client responded today (7/21/14) with the following statement:

"The District Attorney and the Public Defenders offices may have closed their case as far as prosecuting the case, but the case is still showing money owed.  We sent this case to collections in 2006 so it has been in collections for about 8 years.  The courts are still showing a balance owed on this case in the amount of $667.51 that has not been paid"

Case Reference:  **************
MSB Reference: *******

Total balance owed currently (including collection fees): $844.93

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Municipal Services Bureau has called my number over 40 times. I called back 5 times and was able to reach them only two. Both times I told the representative, who was looking for my brother, that he didn't live with me and is in a hospital with Alzheimer's. They said they would no longer call, but have continued to do so.

Desired Settlement: Stop calling me.

Business Response:

COMPANY RESPONSE:

 

Gila LLC d/b/a Municipal Services Bureau is a private company which collects unpaid fines and fees for government entities throughout the United States.

 

Based on our review of the information provided by the complainant, and of our records, the following are our findings:

 

-          As requested by the complainant, MSB has placed the telephone number (listed in the complaint) (214-503-1203) on our organization’s Do Not Call List.   This telephone number was placed on the Do Not Call List on June 24, 2014. The complainant should not be receiving additional telephone contacts from MSB.

-          If additional contacts are continuing to other telephone numbers not listed in the complaint, please provide (through the Better Business Bureau or to me directly at elye.sackmary@gilacorp.com) the telephone numbers which are being called and those will also be added to the Do Not Call List.

 

 

Elye Sackmary, CPM

Vice President of Operations

Gila LLC d/b/a MSB

512.323.4223 direct

866.283.6484 fax

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent Gila a certified letter on 05/06/2014 requesting certain information to validate that this is my debt. Per the certified letter Gila was giving 21 days to either send me the requested documents or to remove this account from my credit report with any and all credit reporting agencies to which you report. You have failed to both the documents i request was: . A copy of the signed agreement/contract that grants you or another client the authority to collect the alleged debt account noted above. . A copy of any signed contract/agreement that alleged debtor had made with any debt collector, or other verifiable proof that debtor has a contractual obligation to pay any debt collector. . A copy of any foundation instrument (s) bearing the alleged debtors signature, making alleged debtor liable for the accounts named herein. . All statements while this account was open.

Desired Settlement: to remove this account from my credit report with any and all credit reporting agencies to which you report.

Business Response:

Gila LLC d/b/a Municipal Services Bureau is a private company that is contracted by government entities nationwide to collect unpaid fines and fees.

Based on the complainant's statement and our research, the following are our findings:

- We have attached the validation of the balance owed (which was mailed to the address on record on May 9th, 2014)

- Regarding the request, "A copy of the signed agreement/contract that grants you or another client the authority to collect the alleged debt account noted above" - MSB is under contract with the City of Beaumont.  Any requests to obtain a copy of this contract must be directed to the City of Beaumont.

- Regarding the request, "A copy of any signed contract/agreement that alleged debtor had made with any debt collector, or other verifiable proof that debtor has contractual obligation to pay any debt collector" - Please refer to response immediately above this one.

- Regarding the request, "A copy of any foundation instrument(s) bearing the alleged debtor's signature, making alleged debtor liable for the account named herein" - The attached validation of the balance owed (as provided by our client, the City of Beaumont) was sent to the complainant at the address of record on May 9th, 2014

- Regarding the request, "All statements while this account was open" - Please refer to response above immediately above this one.

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company MSB/GILA I owe money to for an old utilities bill for Tacoma public utilities I attempted to make the full payment due on my account. First I was informed that my card didn't work because of incorrect zip code associated with my debit card. So they claimed that the payment was not accepted. When I contacted my bank (US bank) my banker informed me that indeed a charge was authorized for the full balance I owed of $480.29. I called the company back as well as faxed over proof that the funds were taken from my account in the amount of $480.29. They still said that no payment was made. Even with faxing them proof of the funds being deducted from my primary checking they still couldn't verify my payment. I called over EIGHT times and have yet to get a resolution. Very dissatisfied with the run around I have been given by this company and am concerned that they now have all my banking information but yet to rectify the situation and reconcile the balance of my account. At this point I will NEVER authorize any payment to be made to this company and if they process my payment that they claim they never received I will be taking them to court.

Desired Settlement: I want to know how my bank information gets lost. Extremely unprofessional company.

Business Response: Gila LLC d/b/a Municipal Services Bureau is a private company and is contracted by government entities throughout the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement as well as faxed documentation and the following are our findings:

- Depending upon the bank or company which provisions / underwrites a credit card, a transaction may show as funds being 'held' even if a transaction is declined
- In the case of the complainant's contact with MSB on May 30th, 2014, the credit card address on file with the financial institution did not match the information provided at the time payment was taken
- This resulted in funds being held by the financial institution but ultimately the transaction was declined
- When funds are held in this fashion, the financial institution usually releases them within a few days after the failed transaction attempt (sometimes in as little as 24 hours)
- The transaction information on the faxed statement reflects activity from May 30th, 2014 and the date of the statement (as shown on the document) is May 30th, 2014 which indicates the transaction funds had not settled but the statement does show an authorization hold at that time

If the complainant still finds that the monies have not been returned to her account by the financial institution and still reflect a hold or a settlement, please contact me and we can conduct additional research:

**** ********, VP Operations
###-###-#### (Office)
****.********@gilacorp.com

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is calling me about a ticket that was issued to a car that I have never owned

Desired Settlement: No more robo calls

Business Response:

Gila LLC d/b/a Municipal Services Bureau is contracted by government entities throughout the United States to collect unpaid fines and fees.  MSB is a private company.

Based on the complainant's statement and subsequent research, the following are our findings:

The complainant, Mr. Alex Macintosh and the person from whom MSB is attempting to collect are different individuals.  MSB removed the complainant's phone number from its database on June 6th, 2014 and placed both telephone numbers listed on the complaint through the Better Business Bureau on MSB's Do Not Call List.  The complainant should not have received further communication from MSB regarding this matter.

6/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: phone calls come in to my home identified by caller i.d. only as "out of area, ###-###-####". When i pick up the phone a recorded voice states that "someone in your household may be involved in a court issue. please hold to be connected to a live agent." the first couple of times i have hung up, knowing the call is not for our household. Finally to end the calls i pick up and wait for 5-10 minutes on hold, only to have the call ended from their end. i called back to get a live agent. the call was indeed not for us since they asked for someone who is not a member of our household. i asked for the name of the company, which was given, but they hesitated to give their location. They agreed to remove my phone number from the file. i complained about the practice, but he only registered my wish to have my number removed.

Desired Settlement: I consider this type of call a major nuisance and bad business policy. there is no excuse for an answered telephone call to have to wait on hold, and inexcusable for the call to be dropped after a wait of any time. I wish to register the bad business practices of the company, and to hear from the BBB whether this is considered an acceptable practice. Thank you.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau (Complaint # ********).

Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your request that you wish to have Municipal Services Bureau discontinue calls to your telephone number, ###-###-####.

Based on the information you provided in your complaint, we have been unable to identify any consumer records associated with telephone number ###-###-####. Although we have not found any consumer records associated with this telephone number, we have added telephone number ###-###-#### to our internal “Do Not Call” registry. If you believe any other telephone may be forwarding calls to ###-###-####, please provide that number so we can remove it from our records. If you do receive any additional calls from our company, please provide the exact date and time that you received the call so that we are able to investigate this matter further.

We sincerely apologize for any inconvenience you have experienced.

If you have any additional questions related to this matter, please contact Aaron Million directly at ###-###-####, extension 3096.

6/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was originally received a letter from Municipal Services Bureau (MSB), a trade name of Gila LLC, dated March 31st, 2014 stating that they were attempting to collect a debt levied against our business, from the Snohomish County Planning and Development Services in the amount of $209.04. According to the MSB, the debt was owed from a 9/23/13 non-payment with an account number attached. Since we have done no work with the Snohomish County Planning & Development Services in years, we assumed it was a wrong billing and contacted MSB to dispute it, and we requested proof of original debt be delivered to us. We spoke to a general collector who processed our dispute request. We received a letter in the middle of April from MSB stating they had received our dispute and would review the account. No proof of original debt was ever provided. Then on May 9th, we received another letter from MSB dated May 6th, 2014 labeled "Second Notice," which stated: "Our previous notice gave you the opportunity to respond within 30 days of receipt of such notice if you disputed the validity of the debt or any portion thereof. Since no notification has been received by our office, we assume this debt is valid." Clearly, this was mailed in direct opposition to their previous letter in April stating they had received our dispute request and it was being processed. So I called MSB again and spoke with a supervisor named **** ******* who stated the 3rd letter was sent in error, but that she didn't have any information about the original debt and could not supply the requested information at this time. As such, I asked that the fraudulent account information against us be removed from their system immediately to comply with the Federal Debt Collection Practices Act which requires that a collection company comply with our request for proof of debt within 30 days of request, which they did not. However, she stated they would not since they believed the debt was still valid. I then asked to speak to MSB's legal department and she stated she would not transfer me to them, then hung up on me. I personally contacted the Snohomish County Planning & Development department, which happens to be only a few blocks from my office, directly by phone and they confirmed that there was an invoice issued to the property address were we formally leased an office space. However, we vacated the office space in question in January 2013 and a new business leased following us in February of 2013. The invoice in question was issued in September of 2013, 8 months after we vacated the space, for a fire inspection of the premises for the new tenant. They weren't sure how our name was ever attached to the invoice, or why it would have been turned over to a collections company in our name, and they revoked invoice and said they would try to resolve it on their end to help us out so we weren't hassled by MSB. In summary, the entire experience showed that MSB was not following federal guidelines by providing proof of debt upon a consumers request within 30 days of the request being made. They issued letters contradicting previous letters they mailed to us. We provided them proof that the debt was not ours, yet they still tried to collect on it.

Desired Settlement: 1) A written apology from MSB, stating that they were in the wrong and attempted to collect a debt that we did not owe. 2) A settlement in the amount of the debt they attempted to collect from us ($209.04) for the time and effort to deal with their errant collection practices, for a debt that was not ours and we had proof of from the start. 3) Removal of our account from their records, and all others places it may or might show up, showing negative activity on our account.

Business Response: Please view attached letter.

Consumer Response: Complaint: ********

I am rejecting this response because:

We did not present their company with a "Cease and Desist" notice as they stated. What we requested was proof of debt be sent to us within the 30 day guidelines of the Federal Fair Debt Collection Practices Act, which they happened to reference in their response letter. We have already taken the steps on our end to contact the creditor they referenced, who confirmed with our statement that we should not have been named liable for the original debt, and no collection activity should have been warranted against us.

 
So again, our request for this business remains the same. We want any proof of debt that they are claiming that we owe. We know that none exists and this has been confirmed from the originating party. We still are requesting a formal apology from this company for trying to process a fraudulent claim of debt against our business. We are still requesting financial relief in the amount of the debt they were attempting to collect from us for time and resources lost on our part in trying to clean up their mess. Nothing less than all of the above conditions being met will suffice for a successful resolution of our complaint. If this continues more than 10 days from the date of this letter without full resolution including all of our conditions above, we will be discussing our legal recourse options for any loss of revenue or effect of the negative perceptions of our business that may have resulted from our named being added to a list of delinquent debtors.

Regards,

******* ********

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the Sonomish County, PDS to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ******* ******** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database. The complainant will receive no further contact from MSB as stated in our previous response through the Better Business Bureau; MSB has ceased and desisted all communication with the complainant regarding this matter.

As MSB has determined that the complainant is not the rightful obligor for this account, MSB is not able to provide any type of validation information. Please contact me if you have any questions or concerns at the number provided above.

6/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company started calling me in error 2 and 1/2 years ago. I had just gotten a new phone number and they began calling looking for a ****** ******. This has gone on now for 2 and 1/2 years despite my numerous phone calls to them explaining their error. Now they appear to have attached another name to my phone and have begun phone calls looking for an ******* *******, ( and continuing the phone calls for ****** ******.) I have twice written cease and desist letters, called literally hundreds of times, spoken with three different supervisors and been given the same BS answer every time " We don't know why you are still getting calls." They don't seem to care that I am not the individuals they say they are looking for. I believe that they think if they harass me long enough I will pay them money to make them go away, which makes this a telephone scam and extortion.I am not in collections for anything, so what may have started as a simple error on there part has turned into long term harassment and as I fear now, a scam to get money to make them stop calling.They have called me as early as 6;30 am, as late as 11:30pm, multiple days in a row, weekends, all in violation of FTC and FCC regulations if this were a true case of collections. However, since I am not the individual they were trying to contact, this makes this a case of very personal ongoing harassment, even stalking, or, as previously stated, an attempt to extort money. I have been contacting them since 3/2011 till present.

Desired Settlement: No phone calls from the Gila Corp or any their subcontractors or subsidiaries

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau (Complaint # ********).

Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your request that you wish to have Municipal Services Bureau discontinue calls to your telephone number, ###-###-####.

Based on the information you provided in your complaint, we have been unable to identify any consumer records associated with telephone number ###-###-####. Although we have not found any consumer records associated with this telephone number, we have added telephone number ###-###-#### to our internal “Do Not Call” registry. If you believe any other telephone may be forwarding calls to ###-###-####, please provide that number so we can remove it from our records. If you do receive any additional calls from our company, please provide the exact date and time that you received the call so that we are able to investigate this matter further.

We sincerely apologize for any inconvenience you have experienced.

If you have any additional questions related to this matter, please contact Aaron Million directly at ###-###-####, extension ***.

Consumer Response: Complaint: ********

I am rejecting this response because: They repeatedly told me they "could not find me in their database and didn't know why I kept getting calls", but I did. The calls have temporarily stopped, but this has also happened in the past, and then they start up again. As previously stated, I believe this company harasses people in an attempt to extort money for debts owed by others, just to get them to stop calling. I have suffered through almost daily harassment for 2 and 1/2 years, made hundreds of phone calls back to them, issued at least 2 cease and desist letters, filed complaints with the FCC, contacted the state attorney generals office and the local police and queried attorneys on my options. None of this seemed to phase them in the past. I was polite, kept records like they asked me to, and yet the robocalls continued day after day after day. It was so stressful, upsetting and frustrating that I would many times disconnect my landline to escape their torment. So I'm just hearing the same thing from them I have heard for 2 and 1/2 years and fully expect they'll start this again in a few weeks. So no, this is not a resolution, this is more of the same BS I've been getting from them.

Regards,

***** ********

6/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 28, 2014 I called and spoke to a GILA/MSB service representative about a collection that is showing on my credit report. I have never once heard from GILA/MSB regarding this account. I asked them what the two separate collections were for and asked for standard written documentation for verification purposes. I was told I would receive this documentation in approx. 7 days. On April 18th I made a second request to them because I had yet to receive any documentation from them. As of today's date I have yet to receive any documentation of this debt and according to Fair Credit Reporting requirements I request that they remove both items from my report.

Desired Settlement: I simply want both items removed from my credit report permanently.

Business Response: Please view attached letter mailed to the complainant May 19, 2014.

Consumer Response:

Complaint: ********

I am rejecting this response because: 

The creditor has violated the FDCPA by not responding to DV requests within the allowed time frames by law.  These debt collection actions without proper notification are a violation of law.

The supplied information (finally received well outside of the time frame required by FDCPA) about reported debt are both listed as the same service date but for separate amounts.

In such,

This is a Notice of Direct Dispute with you, under the provisions of FCRA §623(a)(8)(D), of the accuracy of information you have reported to my credit file.

This is a direct dispute of credit reporting. This is not a request for debt validation/verification  under FDCPA §809(b)

In compliance with FCRA §623(a)(8)(D), and enacting regulations published at  16 CFR § 660.4, this Notice of Direct dispute includes:

Identification of the specific information being disputed:

********* , *********

Basis for the dispute:

Supplied documents erroneously supply the same date but different amounts; making it impossible to prove the debt is valid



 

Regards,

***** ****

Business Response:  Per FDCPA the consumer/debtor has 30 days to dispute the debt in writing.  Both invoices may be for the same date, however, each invoice represents a distinct “Call number”. 

6/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I get at least 5 calls a day from this company. I have called them and they have no record under my name or phone number. The problem is they keep calling my work number. I have called them many times to ask them to stop calling. I was told that my number was put on the no call list which they say takes 24 to 48 hours to take affect. Does not work. I have contacted my Security Department to get this to stop.

Desired Settlement: Stop calling my work number.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

We were unable to locate calls made to telephone number ###-###-#### provided by the complainant in the past three months. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.  MSB may be contacting a number that is forwarded to the complainant’s number, in order to research – date and time information could assist in locating an account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: http://www.muniserv.com/ Supposedly this company conatced me at my ************ voice mail land line that i have had for at least 10 years, regarding an URGANT court matter, when i called they asked me if i was one of several people associated with this number, none of the names on the list was me or anyone i know, i went to ask them questions about them and who they are and how they got my number and the person more or less said Austin TX and refused to answer any other questions and ended the call with basically we have deleted your number so you will not get any more calls from us and hung up before i could ask any more questions.???? why??? I have found many web sites with the numbers they left on my voice mail and the numbers the caller ID says it was from and many of the web sites i have found state that this company is a scam. i found a web site that is called Municipal Services Bureau supposedly A Private out source for Municipal Courts Austin TX. However the phone number listed on the web site is not the same as the number i am told to call back in the voice mail messages, almost 20 messages with in a week and a half time frame. this is the number i was given to call back, ************** and here is the numbers the caller ID said it was from, two different numbers with the same pre recorded message. ************ ************. I am very suspicious about the whole thing, for one are these calls REALLY from Municipal Services Bureau or are they just using that buisness name and location as a way to scam people out of money, and two if this is REALLY from them, ARE they a legitimate company or are they just harassing people for old and long paid court tickets and fines? and scamming people that way?Maybe they are half legit or something, like a legit buisness using devious tactics to get money from people with little truth in the tickets and such?

Desired Settlement: I would like all the phone numbers completely investigated to make sure they are directly tied with Municipal Services Bureau and that the people calling actually work for this company, and if not, find out who they REALLY are, and if they DO work for this company that there is nothing shady or criminal going on with this company. Its very suspicious that 1, there number dose not match the web site number, 2, i have had my phone number for at least 10 years and none of the names even came CLOSE to being some one i know, and there were 3 o 4 names, and 3, that when i started to ask questions about them, who they are and address information the lady brushed me off and ended the call quickly to avoid having me ask any other questions about there buisness. PLUS, getting automated calls at least 3 to 5 per day, with the same prerecorded message, PLEASE do a detailed investigation because many of the web sites say these guys are bottom feeders and scam artist and other wise up to no good even if they do actually work for this company.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: bbb@gilacorp.com 
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** *********** **** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on May 23, 2014. The complainant will receive no further contact from MSB regarding the referenced case numbers (*******, *******, *******, and *******) going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****

5/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company robo-calls me every day. There was a lull, but the call have started up again. This issue has gone on for over a year. I have no debts that would warrant contact from a collection agency. I have not provided them with my phone number nor asked to be contacted.

Desired Settlement: I do not want this company to call my home number ever again.

Business Response: Contact Name and Title:**** ********, VP
Contact Phone:**********
Contact Email:***@********.*** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant,***** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on May 19, 2014. The complainant will receive no further contact from MSB regarding the referenced case # 4197754 going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to me.

Regards,

***** *****

5/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Criminal Activity Report. Deceptive business practices of (***) Texas Toll ways, Shady billing, Extortion fees. and Racketeering Municipal Services Bereau ..hereinafter refer to as Texas Toll ways. Called what appears on other bills from Texas Tollways to be a local number ###-###-#### 04-21-14 2:pm Name : ********. Called tolways to inquire about a bill I had go in the mail. On 04-16-14 This statement claims a toll from 12-28-13 as a violation ( alleged trailer belonging to me, pulled by a ***** truck) This violation notice sent from tollways on 04-11-14 Sat on hold for 23 mins., this bill does is not my plate number Rather says “Plate number *******” Was not a picture of my Truck , but of a ***** truck.(witch I do not own) Did not supply me with the plate number or picture of any trailer. I was scammed on that one and settled for acceptable amount, During this same phone conversation I Inquired about another plate (NEW PLATE) on my **** *** ******** . Was given an astronomical total of over $ 369.00 ,for 13 supposed violations.......I have never seen a bill for the alleged “violations“ never received a photo , or statement of any type. , Why have you never sent me a bill I asked.? They gave me an incorrect PO Box address of *** *****, ******** That is not my mailing address I stated, Was told there is nothing she could . And that I should contact the DPS and have them correct it in there system. This **** *** truck is mine.. It displayed another plate previous to 10-13-13., That plate And MY Name ***** ******** “**** ***. I should still have a credit as I over paid on purpose to have the credit with them and to prevent this type thing from happening . . After settling in 2013 on another truck and experiencing deceptive billing practices. This credit i had with was the last I have ever heard about any bill for this *** (this being the reason for me to inquire) 04-21-14 talked to dps auto registration dept ***** office. Lady made the correction said may take 48 hrs to show up. Thank you , Tuesday 04-22-14 Called tollways got lady (hold for 15 mins) ( not the same lady) she was rather rude . And said was nothing she could do. Would have to get a letter from DPS office saying change was made. 04-22-14 Called DPS office back , after several calls got in touch with ***** ***** supervisor of auto registration .. She would personally make sure the change was made., But could not send any letter stating the change or correction has been or will be made. Just have to wait till it shows up so “They” ( tollways ) can SEE the change.. Also told me of the daily complaints she receives from customers about the tollways . And the ruthless collection strategies they use with no authority to do so. And appears undocumented changes in dps computers take place regularly ? 04-22-14 (hold time 6 mins) Talked to **** at Tollways. Asked her for supervisor., she puts me back on hold. and comes back on the line, Told her to simply look at the screen in front of her,. Do you see where all the other cars. trucks, trailers. registered to me bills HAVE BEEN PAID?? And can you see the correct address that those bills were sent to ?? And do you see the wrong address where the one bill has NOT Been paid? Ahhhhh problem ? incorrect address ?? maybe if you want paid ,reduce the extortion fees? No she can not help me, Said she would have a supervisor call me within the next 72 hours.. best she could do . Friday 04-25-14 4:00 PM It has now been 72 hours. I have NOT received any call from anyone relating to this issue. Monday 04-28-14 Yet another set of 72 hours has passed . Still have not received a call from anyone.. Tried to call at 11:15 am , 11:30 am , 11:40 am, Line is busy . 11:54 am , Call connected. Hold time est 13 min. 12: 27 pm after holding for 33 minutes hung up....(there goes another half hour of a work day).. DBA Municipal Services Bereau Collecting for Texas Tollways Owned by: Gila LLC . Out of Austin, TX. ###-###-#### **** ******* *** **** ** ******* ** ***** Mr. ***** ********* ** / Collections 04-28-14 12:40 pm Called Gila LLC . trying to find out who to file a Formal complaint with Mr. ***** ********* ** / Collections Placed on hold nearly 20 min .. 1:29 pm Emailed mr *****: *****.********@********.com . ratings on all 4 of following websites note: *Over 148 collection complaints registered BBB. *Register top of Texas Scam Alert website *Rip off report .com *Complaints.com * 1000’s of complaints !! My ongoing experience with *** and that it amounts to racketeering , fraud and extortion which are all violations of the Federal Trade Commmission rules you can read at http://www.FTC.gov ph.###-###-#### re: Fair Debt Collection Practices Act. ***** ******** ***** ** *** ********* **** ###-###-#### THE FAIR DEBT COLLECTION PRACTICES ACT As amended by Pub. L. 109-351, 801-02, 120 Stat. 1966 (2006) complete text of the Fair Debt Collection Practices Act (FDCPA), ** ****** ***********

Desired Settlement: Settle for exact toll fee only. Less extortion fees .. I should charge them for my time,.

Business Response: ********* ******** ****** ("***") is a private company which is contracted by various toll entities around Texas to collect toll charges. We are currently researching the complainants statement and will send our findings once complete.

Consumer Response: Better Business Bureau:


Mrs, *** **,

Thank you for your reply .

Please give ma an ETA on this issue, When resolved I request every toll charge for this *** truck "To Date" of resolution .
I use **** **  in my business, And had a credit with *** prior to this mix up.

  complaint ID ********,

Complaint not yet resolved .

***** ********
**********@gmail.com

Consumer Response: Complaint: ********

I am rejecting this response because:
  does not settle my issue.
still need actual toll totals due to date,
I want to pay my toll,. I pay all my bills on time.
But refuse to pay any extortion or racketeering fees


Regards,

***** ********

Business Response: Dear ***** ********:
Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with this office. 
MSB, a private company, is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide 
customer service and collection services for outstanding toll fines and fees.
You indicated in your complaint that you believe MSB did not properly notify you of certain tolls you 
incurred as a result of an incorrect mailing address associated with one or more license plates registered to 
you. You further indicated that, because this address was incorrect, you were not aware of these tolls and
should not be held responsible for the additional violation fees assessed due to your failure to pay.
Please be advised that it is the responsibility of the registered owner of a vehicle to ensure that the address 
on file with the Department of Motor Vehicles is accurate. Under Texas State Law, MSB is required to mail 
toll notices to the address registered to the license plate of the vehicle incurring the toll. MSB is not 
responsible for any alleged clerical errors related to the registration address for the license plates associated 
with the tolls listed below and all notices sent for the tolls listed below were mailed to the registration 
address on file at the time the toll was incurred.
MSB’s research indicates that one or more license plates registered in your name was associated with the 
address that is the subject of this complaint. MSB has determined that this address is a valid US mailing 
address and was associated with “Jason ********”. Beyond these facts, MSB is not in a position to confirm 
or deny any other allegation you raise related to this address or your vehicle registration.
As a one-time courtesy, MSB is waiving all violation fees associated with the outstanding tolls listed below, 
assessed through the date of this correspondence. Please note that MSB will not extend this courtesy in the 
future and, as such, you are encouraged to confirm that the proper address is associated with any and all 
license plates registered in your name which may incur toll charges.
It will take one business day from the date of this correspondence for MSB’s system to update with the 
adjusted balances listed below. You are encouraged to contact our office to satisfy the outstanding balance 
due. Each individual MSB reference number is listed below the license plate which has incurred a toll. You 
can provide these reference numbers to an MSB representative for expedited handling.
MSB believes that this action resolves this matter, however, please contact me with any questions you have.
Regards,
***** *******

5/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: As a disabled person, I have a difficult;t time getting to the phone. These people leave a number to call, then they play music for at least 10 minutes before I hang up. I have had all I am going to deal with. No matter what they want, I am going to block their number, and if they call again I will call the attorney general. Any debts worthy of collection are bad debts, and they are wasting their time.

Desired Settlement: I want them to stop contacting me or, if not, to make preparations for a complaint filed with the attorney general and a call from my attorney.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
 
We were unable to locate calls made to telephone number ************ provided by the complainant.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.

Consumer Response: Complaint: *******
I am rejecting this response because: They have the wrong phone number, which I may have accidentally given them my old phone number. Here is the correct number which they called... ************. They may now proceed with the investigation. Thanks, and apologies for the mistake.

Regards,
**** *******

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Humboldt County, CA to collect unpaid fines and fees.

Per the complainant’s request, we removed ************ form our data base per the complainants request. 

Consumer Response: Complaint: *******

I am rejecting this response because: They have not accepted responsibility for their misrepresentation of the guidelines of Fair Debt Collections, to say that they can make a negative entry on my credit reports when they knew very well that this is not to be done when a debt has become 7 years past due. This is unethical and indicative of the unscrupulous practices of debt collection agencies that still exists today. It would behoove this agency to admit the wrongdoing of not one, but two of their representatives. This should be enough to make them think about such abhorrent behaviors but, if not, perhaps the Attorney General would be a better avenue for me to vent my concerns. I am sure the Attorney General would be happy to hear the recordings of our conversations, as they always say that I am being recorded. We shall see.

Regards, **** *******

5/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am getting automated calls from "GILA CORP" 1-2 to 3 per day. Always from the same person,same tape, "This is [so and so] telling me there is an urgent court matter that I have to address imeidiatly, etc. And a toll-free callo back # that I never have the time to write down. I'm usally buisy, outside with something, have to quit and answer the phone. Just to find out its the dreaded " GILA-CORP " It's the same thing when I'm in the house. All very annoying I feel I'm being harrassd by a company that has no buissness even calling me in the first place! I do not owe anybody anything. Even if I did , the calls would be harrassmet just by the number of calls each day. I think " GILA CORP " needs to change their policy , and verify the phone number of the person they are calling , before they do. The number of calls I get each day is out of hand. STOP , calling , ME !!!

Desired Settlement: I think they need to change their ways , and do a little research before they put someones phone number on an automated calling list !

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the ***** ** *******.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, **** * ******* and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 25, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. Please allow 24 hours to successfully remove phone number ************.

5/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number for weeks sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling the person named at that number and their main office number but have been unable to talk to a human. I want these calls to cease. I researched and found that this is a collection agency with numerous complaints regarding their practices. I have no outstanding billing/collection issues and have not received written notice stating otherwise

Desired Settlement: Stop robo calling me. If there is indeed an outstanding collection issue contact me via registered mail with a detailed explaination of issue and contact info (direct phone number not an 800 #)

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the State of Arizona.
 
We have reviewed the ***********'s statement and the following are our findings:
 
The ***********, ***** * ** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the ***********’s contact information from its collection database on April 25, 2014. The *********** will receive no further contact from MSB regarding the referenced case # ******** going forward. Please allow 24 hours to successfully remove phone number ************.
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

4/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company doing business as "MSB" or Municipal Services Bureau has partnered with Texas DPS. This company tries to collect money from citizens due to allegedly have more than two speeding tickets or various insignificant issues.They send you a letter with no legitimate contact information and zero options to correct bad information. This company received incorrect information regarding my drivers license and required me to pay $104 to reinstate my license. There is no recourse. There is no way to dispute a mistake. And if you were able to dispute a mistake it could be weeks before your drivers license is reinstated. Even if you pay their fee the delay the reinstatement of your license for 3-5 days. They will not even notify you if the issue has been corrected. They expect you to figure it out on your own.It is an absolute travesty and insult to Texas that your drivers license can be revoked without notice, and even by mistake without due process or a hearing before a judge.Now because I am unable to drive I cannot pick up my children, I cannot make my urgent doctor appointments for treatment and I will most certainly lose my job for failing to report for duty. All because of a long line of incompetence in a system with no checks and balances. The taxpayers deserve better than this. This is merely a scam that is a partnership with the government to fleece the public out of more money. This is unacceptable.

Desired Settlement: I think it is in order to have my entire $104.00 refunded and that the State of Texas cease it's contract with this organization as well as cancelling this poorly managed project. The general public deserve better than this. Nobody should be bounced around for 20 minutes on a phone system which is the standard for all business and services both public & private in Texas. Unacceptable.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private collection agency which is the contract vendor for the Texas Department of Public Safety’s Driver Responsibility Program.

We have reviewed the complainant's statement and the following are our findings:

The Driver Responsibility Program (Transportation Code, Chapter 708) establishes a system that authorizes the Texas Department of Public Safety (DPS) to assess surcharges to an individual based on certain traffic offenses that have occurred on or after September 1, 2003. Individuals are notified by mail each time a surcharge is added to their driver record. 

MSB mailed the complainant an initial notice on November 27, 2013 advising him of the Points Surcharge that was assessed to his driver license. The notice allowed the complainant to enter a monthly installment or pay the balance of $104 in full within 105 days to avoid suspension on his driving privileges. On March 24, 2014 a suspension was reported to the Department of Public Safety due to non-payment and notification was mailed the following day. The complainant contacted us March 31, 2014 and was informed of the two notices that he was mailed but stated only received one. He informed the representative he wanted to pay the balance in full and posted on April 1, 2014. Per the complainants statement we have contacted our client, The Department of Public Safety to validate the Points Surcharge. 

Notices mailed to the complainant are available upon request. 


4/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received my first call in January and was told I had a court fine that was turned over to collections. The lady I spoke with initially was professional and courteous and allowed me time to validate the debt and that it was sent to Gila for collection. I had not heard from the courts regarding the fine for 4 years and was confused as to why this action was taken instead of directly contacting me. A failure on the part of a small county court system not recording my new contact information after numerous calls and letters from myself regarding the matter resulted in the fine being turned over to collections. I set up a payment schedule and have either payed early or on the exact day. After making the second payment I started receiving phone calls within 3 hours of making payment asking me to make a payment. I would tell the person calling I made the payment and give them the confirmation number and go through a process of reaffirming all of my contact information and again confirming the dates agreed upon for payments. When I made my payment for March, they again called within 3 hours of me making the payment asking for me to make a payment. I again gave all the information with the confirmation number from payment made 3 hours prior. The company called 3 more times during that day requesting payment. Later that evening around 7pm I received another call from Gila asking me to make a payment. I again gave them the information and for the first time complained about the numerous calls. The woman on the line then threatened to have my driver license revoked. I asked how she could when I was making my payments when I said I would and all I was asking was for the numerous phone calls (which totaled 9 in 4 days) to stop. She then said they were going to contact the courts and have my license revoked. My husband overhearing the conversation took the phone because I was clearly getting emotionally upset and asked if he could help solve the situation. He was then transferred to a supervisor who again threatened to have my license revoked. The woman wanted full payment which my husband told her we had a payment schedule agreed to previously and would continue that schedule. She threatened the suspension of my license again which my husband responded with the legal process needed to have license revoked by a creditor which the woman finally resigned to the fact that we would continue to make the payments on the scheduled dates that was originally agreed upon.

Desired Settlement: I would like a letter of apology for the predatory practices and harassing me and causing undue emotional distress. I am disabled and suffer from PTSD and their was extremely upsetting to me emotionally.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Union County Court- OJD to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainants account is set up for payment plan on the 9th or every month.  Per the complainant’s request, MSB has removed the complainant’s contact information from its collection database on April 14, 2014. The account is still valid and owing, but will not receive any calls from us going forward.

Consumer Response: Complaint: *******
I am rejecting this response because: I would like a formal apology. I would also like to know,  since I filed the complaint with the BBB they no longer will accept any form of payment from me. I have been making payments through the UCJD otherwise I would have defaulted on my payments. This poor business practices and also against the law. 

Regards,
******* ******

4/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am constantly receiving harrassing phone calls by an automated dialer. The person they are looking for does not reside, never has at my home number. We have told them several times that this is not his phone number. I have also tried again several times to contact them to once again tell them to remove my phone number from their calling list. I am sick and tired of being harrassed in my iown home over a matter that has nothing to do with myself or my family.

Desired Settlement: First, I want my phone number removed from their system once and for all. Second, I want a letter stating that that my number has been removed from their system. Third, I demand a formal apology from *** ***** ********, *** and ***** ******, of Gila LLC. A few minutes of his time will surely not hurt to make up for the countless interruptions they have caused to my life and this will hopefully make him aware of flaws in how his company is operating.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ******** *** ********** to collect unpaid fines and fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ******* ******** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

4/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been getting a lot of calls from Gila Corp, they leave a message but never tell you who the message is for, I don't have a court case so iam wondering who this message is for. I want the calls to stop.

Desired Settlement: If you are going to call and leave a message please at least say who the message is for so we can solve the matter.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ********* ****** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number for months at odd hours and on weekends, sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling that number and their main office number but have been unable to talk to a human. I want these calls to stop. I want the messages on my answering machine to stop. From research done on the internet, I found that this is a collection agency. I have no outstanding unpaid debts, nor have I ever received any written notice of any unpaid debts. This likely for the last owner of my phone number but since there is no human to talk to I cant tell them that

Desired Settlement: I want the calls to stop. If there is indeed an issue that I need to be concerned with, I want a real human, not a robot to call me during normal business hours which is 9-5 CA time. Additionally, I want the real human to tell me exactly what the issue is and how to come to a resolution. The vague threat of some unknown issue is a ridiculous scam tactic and it's not only a waste of my time, but it's an invasion of my privacy.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, * ****** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Paid a debt in full for 59.38 plus 10.00 feeChecked today and they want another 3.00 and another 10.00Their story is they added the 3.00 on the day I paid. I had called that day and told to pay 69.38. So they added the extra money to collect an additional amount.This is a scam**** *******

Desired Settlement: Have the company agree that I do not owe anything at this time

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by Tacoma, WA Utilities to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Our records indicate the complainants account has a $0.00 balance as of April 2, 2014. The complainant does not have a balance on account ********.

Consumer Response: Complaint: *******

I am rejecting this response because:

Regards,

**** *******

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Continued pre recorded calls from ************ asking for a call back. No message left, no real person calls. I refuse to respond to pre recorded phone calls.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** Corporation to collect unpaid court fees for the State of Arizona.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ******* **** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 3, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Complaint: *******

I am rejecting this response because:

Gila LLC should have done due diligence first and never tried to contact me with robo-calls in the first place.

No excuse for bad business practices. 

Regards, ******* ****

4/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gilla, LLC has called my phone over 20 times during the months of Feb and March of this year. They are looking for an individual that must have had my number prior to it being assigned to me by my phone carrier. I have informed them several times that I don't know the individual they are looking nor can they be reached at this number. I've been told they"d "take care of it and remove my number from their list". Obviously they haven't done what they promised.

Desired Settlement: Have this company stop calling me and do better research on the debts their trying to collect.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the San Joaquin County Court to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, **** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 3, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****

3/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have made payments towards toll fees and have been told that they were not made in a timely fashion although they were to the best of my knowledge and I have the cleared checks and documentation to prove it. I have also saved every bill that was sent to me. I was never given an itemized invoice to show how my funds were being applied to my account balance, when they were received.... The staff was rude, aggressive and accusitory. Even when I spoke with a supervisor she was condescending. I paid all the fines because I felt I had no other choice but to do so. None of their arguments were based on anything that they are able to produce to me on paper. I had one toll charge one for $2.01 which I paid, then I received another bill for I paid another $18.01 which I paid then I finally paid $41.99. It was never spelled out clearly on my bills what if anything my payments were made toward, why they were considered last, what constituted last payment… There was also some wild claim I did not pay a bill which I never received $15.00. Their fee and fine policies were never spelled out clearly on the bills they submitted. The entire process has left me with a feeling that this is a corrupt scheme with a deliberate goal of bulling people out of money with threats, smoke & mirrors. I would apologize for completely loosing my patience on the phone but their practices are so seemly corrupt that I can not & will not.

Desired Settlement: I would like for them to provide transparency of their practices. My guess is by doing so it would become it would become difficult for them to collect these seemingly arbitrary fees and fines. They need to clearly itemized their billing and re-train their staff to be professional and courteous. I had heard of horror stories of these toll collectors but felt if I just sent in my payments then it would be fine. It is currently my understanding that I have paid all my bills but with no invoice proof provided just with what I was told over the phone. I have requested a paper receipt be mailed to me with confirmation of my payment because I am scared I will continue to be bulled and threatened by this company. No consumer should go through this!

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the **** and **** toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located two accounts under license plate *******. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. Once the first notification is mailed, the complainant is provided 30 days to make a payment in full without any violation fees added.  If payment is not received within 30 days, the accounts are assessed violation fees. Below is a summary for both accounts registered to the complainant, also we have attached all notices mailed to the complainant.
 
Account Reference: ******
The first notification was mailed on 10/**/13 with a balance of $3.01 due by 11/**/13.  On 11/**/13, the second notification was mailed including a violation fee due to non-payment; a balance of $18.01 was due by 12/**/13. The complainant made a payment of $3.01 on 12/*/13 leaving an account balance of $15.00. Since the payment was not paid in full by 12/**/13, a third notification was mailed on 1/*/14 with an additional violation fee of $15.00 assessed to the account to total a balance of $30.00 due by 2/*/14. MSB received a second payment to the account of $18.01 on 1/*/14 leaving a balance of $11.99 on the account. A final notice was mailed to the complainant on 02/**/14 reflecting the past due balance and the violation fee totaling $41.99 due by 3/**/14. MSB received payment in full for the account on 3/*/14.
 
Account Reference: ******
The first notification was mailed on 12/**/13 with a balance of $1.67 due by 1/**/14. On 01/**/14, the second notification was mailed including a violation fee due to non-payment; a balance of $16.67 was due by March *, 2014. MSB received the payment in full of $16.67 on March *, 2014 and no further violation fees were assessed to this account.
 

3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gila Corporation repeatedly calls. I have no business with the firm and owe no money to anyone.

Desired Settlement: Stop contacting me at ************

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** Corporation to collect unpaid court fees for the State of *******.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** ********* and the individual from whom *** is attempting to collect are different individuals. *** has removed the complainant’s contact information from its collection database on March **, 2014. The complainant will receive no further contact from *** regarding the referenced case # ******** going forward. 

3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid multiple tolls in November, included reference number ******. I then received a late bill from them in January which I promptly called about. I was told that my call in November would be listened to and returned. Time passed with nothing. Then in February, I received a second late bill ($30 in late fees at this point) and proceeded to call them again. Keep in mind, there is a ridiculous wait time. Total I waited on hold for over an hour since they at one point hung up on me and did not call me back. Then I was told that they called me on January **** (which they did not - no missed call or message) and insisted I pay including the $30 late fees. I asked to talk to a manager (which they would not let me) and was told my calls would be listened to and returned. After once again, no return call, I called back and their only solution since "I was liable" was to pay the fees.

Desired Settlement: I would like to be refunded the $14.13 I paid even though I also feel I had many hours of my time wasted trying to even contact this company.

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the **** and **** toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB located four accounts under license plate *******. As a courtesy, MSB waived the following amounts under the complainant’s accounts: ****** $10.00 and ****** $20.00 totaling $30.00 in violation fee credits. Violation fees were not assessed for ****** and ****** as they were paid by the initial due date. All accounts referenced above are paid in full and no other accounts are listed at this time under license plate *******.

All notices were mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. Once the first notification is mailed, the complainant is provided 30 days to make a payment in full without any violation fees added.  If payment is not received within 30 days, the accounts are assessed violation fees. 

3/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 01/28/2014, I called MSB to inquire about the nature of their harassing phone calls. On the automated voicemails MSB leaves it references a "Urgent court matter" thus making you believe they are a legal court entity. I spoke to a MSB represenative who further led me to believe they were a legal court entity. He claimed, I owed MSB $ 670.00 for a traffic ticket back in 2006. I never got a ticket from back in 2006, I have a clean CA DMV record and havent had a ticket in well over 15 years. On 01/28/2014, I verbally served MSB with a C& D order and asked them to validate the alleged debt pursuant to the FDCPA. On 02/07/2014, MSB sent me a computer print out on a MSB company letter head of the alleged debt. This clearly doesnt meet the FTC's guidelines of what constitutes as proper debt validation. MSB continues to harass me with multiple phone calls on a daily basis after both verbal and written C&D request were issued. This is a clearly a violation of the FDCPA. MSB has also not been able to legally validate this debt request pursuant to the FDCA. I request MSB to immediately cease and refrain from the harassing phone calls. The C & D order also request them to only contact me in writting. I have documentation that I am prepared to present as evidence including: phone calls / caled ID, phone bill records, and letters that clearly show MSB has violated the FDCPA, FTC, and the C&D orders by continued collection efforts and Non-Compliance with the C&D orders. If MSB doest comply, I will have no other option but to seek punitive damages from Gila, LLC"DBA" Municipal Services Bureau ( MSB). I am attaching the previous ceftified letter(s) along with the certified mail return receipt sent to MSB. I have also filed formal complaints with the CA & TX Attorney Generals Offices & the Federal Trade Commission / Consumer Financial Protection Bureau.

Desired Settlement: Stop calling me which is a continued collection effort & violation per the FDCPA or legally and properly validate the debt per FTC & FDCPA guidelines. Only communicate with me via mail.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your inquiry via the Better Business Bureau. Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and outstanding municipal debt.

With respect to your concerns related to any voicemail message(s) intended for you, we have determined that the contents of the message are in compliance with all applicable legal requirements.

We have also added the telephone number listed on your account (MSB # ******** - ****** County Court Case # *******) to our Do Not Call List and you should not have received any further telephone contact from MSB after March 4th, 2014.

We have also suspended all collection activity on this account for Fresno County Court pending receipt of original documentation from the Court regarding this account.  Once this information is received by MSB from the Court, MSB will forward the document(s) to you via mail.

Please do not hesitate to contact me if you have any questions in the interim.

Sincerely,

**** ********* ***
**** ********* ** **********
Municipal Services Bureau
************ (Office)
************ (Fax)
**************************

Consumer Response: Complaint: *******
I am rejecting this response because:

I have never been contacted by Gila, LLC / Municipal Services Bureau ( MSB) nor have, I ever received a ticket in Fresno County. So this debt is not known to me and has not been validated pursuant to the FDCPA & FTC guidelines. It doesnt matter if Gila, LLC "DBA" Municipal Services Bureau ( MSB) contracts with cities, counties, or states around the country that still doesn't exepmt you from obeying consumer laws. MSB / Gila, LLC is still subject to the FDCPA / FTC laws. You still have violate my consumer rights not to mention both federal & state statues by ignoring my C&D orders with continued calls, improper debt validation, continued collection activites by still sending collection letters on more than 5 documented occasions. MSB has this evidnce which, I have most recently provided via USPS CMRR.

MSB also represents themselves a "Private Corporarion" whichis not true accoridng to the TX *** it operates as a TX LLC. Please consider this alleged account still disputed pending further legal action.

Regards,

**** ********

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 17, 2014, Municipal Services Bureau (“MSB”) made a credit inquiry to *******. Credit inquiries can negatively impact a consumers credit rating. MSB is a collection agency that contracts with courts and governmental entities to collect unpaid fines, fees, and penalties. I have never received any correspondence from MSB indicating that it was retained to collect a debt. I called MSB to ask why it made the credit inquiry. MSB told me that it does not have an account in my name, but believes that it may have made the inquiry on behalf of the Minnesota Department of Revenue, which is one of its clients. The Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., permits distribution of a consumer credit report to an entity that “intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer.” 15 U.S.C. § 1681b(a)(3)(A). Section 1681b(a)(3)(A) provides a permissible purpose for a creditor to obtain a consumer report for collections purposes only if the creditor reduced its claim to a judgment or the consumer was a “participant” in the credit transaction because thr consumer “initiated” the transaction or applied for credit. Pintos v. Pac. Creditors Association, 605 F.3d 665, 675-76 (9th Cir. 2010). Where a debt does not result from any transaction which the consumer initiated, section 1681b(a)(3)(A) does not authorize a debt collector to obtain that individual’s credit report. Id. at 676. MSB's inquiry violated the FRCA. I am not a participant in a credit transaction with the Minnesota Department of Revenue. I have never given permission to the Minnesota Department of Revenue or MSB to run a credit check. Moreover, the Minnesota Department of Revenue has never put me on notice of any sort of claim, and certainly has not had any alleged claim reduced to a judgment. I do not owe a debt to the Minnesota Department of Revenue. Nevertheless, MSB refuses to take steps to remove the inquiry.

Desired Settlement: MSB should immediately take steps to remove the February 17, 2014 inquiry from my ******* credit report and from any other credit report of any other credit reporting agency(ies) that it contacted.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate an account with the information provided.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number or report number located on the ******* report.

Consumer Response: Complaint: *******

I am rejecting this response because: 

I don't have an account number because I have never received any correspondence from MSB.  The confirmation number on the ******* report is **********.  I have no other information.  This is a mystery to me.

I have called MSB on least three different occasions with my name, address and social security number.  I keep being told that MSB has no account in my name, and therefore they can't assist me.  MSB's inability to identify the applicable account is not a valid reason for denying my request.  The fact that MSB does not have an account on me but nevertheless made a credit inquiry about me to ******* (and perhaps other credit reporting companies) is additional evidence that the inquiry made on February 17, 2014 was in violation of the FCRA.  I am again attaching proof that MSB made the inquiry, and request that MSB take immediate steps to have the inquiry removed. 

Regards,
*** ******

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Minnesota Department of Revenue to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

MSB obtained this credit report with the express authorization from our client, the Minnesota Department of Revenue as part of a pre-collection process related to a financial obligation owed to Minnesota Department of Revenue in the amount of $165.60. This financial obligation was incurred on December 12, 2013 and paid in full on March 7, 2014.

In light of this financial obligation being resolved without further collection efforts required, MSB will request that ******* remove this inquiry from your credit report. We ask the complainant to allow adequate time for MSB and ******* to process this request, pursuant to FCRA. We have attached the notification submitted via facsimile to ******* on March 20, 2014.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me, provided that MSB did not make an inquiry to any other credit reporting agency.

Regards,
*** ******

3/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This corporation calls 2-3 times every day, Mon - Sun. They leave a message asking to call about an urgent court matter that does not exist. When you answer the phone it is a robo call and no one is there.

Desired Settlement: Please help me make it stop. They call while I am sleeping, as I work 2 me shift. When I am awakened, the lack of sleep affects my job. Please help me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Hawaii 1st Judicial Circuit to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** **** and the individual from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on March 11, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ****

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have received dozens of phone messages claiming that an urgent court matter must be addressed from ************. We DO NOT have any court issues. These phone calls require a return call to an 800 number in order to resolve the issue. We don't want to call, that will only lead to more phone calls. We know that the 'courts' send letters through ****, not phone calls from a mysterious agency. These calls have now exceeded our tolerance and must be stopped. Our phone service provider is unable to block the number.

Desired Settlement: We just want the calls to stop!!!!!!!! We are in our 60's now, retired and just want to live peacefully. We wouldn't be where we are now if we had 'court' issues or other problems!

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the ***** ** *******.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** ****** and the individual from whom MSB is attempting to collect are different individ***** *** *** ******* *** ************* ******* *********** **** *** ********** ******** ** ***** *** ***** *** *********** **** ******* ** ******* ******* **** *** ********* *** ********** **** * ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, as they do Robo-calling, I reserve the right to submit another complaint if I receive more phone calls from Gila Corp. or MSB, or any of their affiliates.

Regards,

***** ******

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On January 20, 2014 the company left a message on my mother in laws voicemail saying that they were a collection agency calling to collect a debt. I called the company and they had my phone number but did not call it before calling my mother in law. During this phone call I was told that the debt owed was 383 dollars and some change and that I had until March to pay it. I also asked that they remove my mother in laws phone number and call me on MY phone. On February 18th they left another message on my mother in laws phone again revealing that they were calling to collect a debt. I then called them demanding that they remove her number and only call my phone which they haven't done once although they had that information all along. On this day they again told me that the balance was 383. I said that I would call back soon to pay it. On February 22nd I called to pay it off in full and they told me that I now owe 470. I said no I owe 383 and that is what I was told on the 18th. The lady said that the fees were added on the 13th of February. I asked if they were added on the 13th then why was I told on the 18th that the balance was 383? The lady said that when a customer asks what their balance is, they don't normally tell the The balance including the fees they only tell them the original balance. When they told me on January 20th that I had until march to pay they never told me anything about fees being added. They also never sent anything in writing after having contact with me on January 20th. They claim to have sent out a letter on January 13th but I never saw any such letter. I called multiple times since the 22nd offering to pay the original balance and they refuse to take off the fee even though they illegally left information about me owing money on a family members voicemail twice and the supervisor admits that they never disclosed the fees like they are supposed to but states that even if they did not disclose them that they are still valid. I am willing to pay what I owe but not the fees that were added without informing me first. Today on February 25th I requested a copy of the letter that they state they sent to be mailed to me.

Desired Settlement: I am willing to pay my bill of 383. I feel like they should not have embarrassed me by leaving messages on a voicemail other than MY phone when they had that information. The first time maybe they made a mistake but after asking to have that number removed and to call me instead? That second time was not ok. Second, if someone would have told me in the beginning that if I don't pay by such and such date that there will be a fee added... Then the fee would have been valid. I was lied to about the amount owed on the 18th of February and never received written notification of this debt. So I am not paying the fee and I want it dropped.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau. Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other outstanding municipal debt.

You indicate in your complaint that certain information related to the above-referenced matter was improperly disclosed in a voicemail message. You further allege that the additional collection fees and interest/late payment charges assessed on the above-referenced ****** ****** ********* debt were not properly disclosed. Further, you confirm that you are responsible to pay the original amount owed to our client, ****** ****** *********.

With respect to your concerns related to any voicemail message(s) intended for you, we have determined that the contents of the message are in compliance with all applicable legal requirements.

Upon review of the above-referenced unpaid utility debt, MSB notified you about this matter on or about January 13, 2014. In this letter, you were notified that your failure to pay within 30 days of the date of the letter would result in additional collection charges as well as the accrual of interest/late payment charges, as authorized by ****** ****** ********* and Tacoma Municipal Code 12.01.030. Late payment charges continue to be assessed against the outstanding principal balance every 30 days at 1% of the principal balance with a $3.00 minimum charge, whichever is greater.

For your reference, I am including a copy of the letter that was sent to the address provided to MSB by ****** ****** ********* at the time the account was referred to our office.
For your convenience, below is a breakdown of your balance as of the date of this letter. If you have any additional questions related to this matter or do not feel this matter has been resolved to your satisfaction, please contact the ******** ** ***********, ***** *******, directly at **************, extension ****.

Original Principal: $383.14
Collection Fees: $84.29
Late Payment Charge/Interest: $3.83
Total Amount Due: $471.26

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. All calls to or from Municipal Services Bureau may be recorded.

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called several times stating, "This is neither a collection or sales call" and to return the call "concerning an urgent court matter". I do not/ and have never had bills that have gone to a collection agency and they are clearly over the line. This is total harassment. No one lives in my home but me and these calls need to stop. I am not going to call them back because I do not want to hear the language they use, as I have read about them after googling them. They need to stop it. I can't understand how you, as a responsible company, give them a good rating. I suppose people just don't take the time to complain about them. I am not/never have been their client and I believe what they're doing is illegal.

Desired Settlement: I want you, as a responsible agency, to tell them to stay away from my phone number and stop harassing me. I have filed a complaint with the Attorney General of Texas, as well.

Business Response: Gila LLC d/b/a Municipal Services Bureau is contracted by court systems and government entities throughout the United States to collect unpaid fines, fees, and municipal debt.

We have received *** *****'s inquiry via the Better Business Bureau and the following is our finding:

  -  The individual MSB is attempting to contact and *** ***** are different individuals.  We have added *** *****'s telephone number to our Do Not Call List and she should not receive any additional telephone calls from MSB regarding this matter.

If you require any additional information or assistance, please feel free to contact me directly:

**** ********* *** **** ********* ** **********
Municipal Services Bureau
************ (Office)
************ (Fax)
**************************

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called ************, my home phone, repeatedly asking for an ****** ******** who does not live here, has never, to my knowledge, lived here and whom I have no knowledge of at all. The automated call says to hang up if I am not this person, which I do, But the calls continue.

Desired Settlement: I'd like this company to find ****** ******** and stop harassing me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by ******* ******, ** to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ****** ******* and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on March 17, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,
****** *******

3/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number, ************ for months at odd hours and on weekends, sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling that number and their main office number but have been unable to talk to a human. I want these calls to stop. I want the messages on my answering machine to stop. From research done on the internet, I found that this is a collection agency. I have no outstanding unpaid debts, nor have I ever received any written notice of any unpaid debts.

Desired Settlement: I want the calls to stop. If there is indeed an issue that I need to be concerned with, I want a real human, not a robot to call me during normal business hours which is 9-5 Alaska time. Additionally, I want the real human to tell me exactly what the issue is and how to come to a resolution. The vague threat of some unknown issue is a ridiculous scam tactic and it's not only a waste of my time, but it's an invasion of my privacy.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the **** ** ********* to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ***** ** **** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 18, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

3/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a toll bill from this company requiring me to pay $1.67 for a toll incurred on 10/03/13. The amount included $.67 in tolls and a $1.00 processing fee. I paid the bill via credit card on 11/12/13. Subsequently, I received an additional bill dated in February 2014 for the same amount and for the same toll incurred on 10/03/13. When I contacted the customer service desk, their only solution was for me to mail (incurring postage costs) documentation that I paid the bill. When I asked if there was any other way to do this (i.e. via email, fax, in person, etc.), the customer service representative said there was not. This is an unacceptable form of problem resolution. How do I know that, when I send the documentation in, they will not send me another bill for the same toll four months from now. It appears that they think they will get away with such a small amount and that I will pay it again because I am either frustrated with their collection practices or simply forgot about the previous bill. How many other customers have they robbed by sending duplicate bills for the same toll.

Desired Settlement: This business needs to adjust their collection practices so as not to send duplicate bills for the same toll. Additionally, if they do make a mistake and send duplicate bills, they need an easier means of disputing the bill that does not require the customer to incur additional costs. Lastly, they need to adjust my account to reflect a $0.00 balance and send me documentation stating this account balance.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB contacted the complainant explained the billing process, the RMAs we bill for, the reason why he received the two notices within the same billing period.  We advised the complainant the transactions were two different times and not a duplicate. Per our conversation we waived the second bill and mailed a confirmation letter regarding the zero balance on his account.  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards, ***** ********

2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently registered (November 2013) my second car for a TX Tag because I continued to receive violations that stated that I had missed the first payment date when I had never received the first letter to start. When registering my second vehicle I asked the customer service agent (that took nearly 4 hours to actually get on the phone) if my car had any other tolls that needed to be paid so that I would not have to deal with this again. They stated "No." that my vehicle was clear and after that point I would be billed on my Tx Tag account. So here I sit in January nearly 3 months after register with yet another Toll Violation that that states that they originally billed me on 12/14/13 (after I set up the TX tag) for tolls that occurred in October and November (after they had stated that my plate # was clear and that I had no more tolls with out the Tx Tag). This is the third time that they have failed to even contact me before sending a violation and at this point have blatantly lied to me about the current status of my vehicle before I signed up for the TX Tag. I have no problem paying my tolls if I receive them in a timely and truthful manner with out letters that state that I am in violation when they have not even contacted me. I have tried to reach them at this point and have been on hold for 15 minutes, this has gotten ridiculous and unfair.

Desired Settlement: I would like the violation and processing fees removed before I pay this statement and an explanation as to why their representative tied to me and stated my car had no more tolls. As well, I would like to know WHY they cannot seem to get an original statement to me in a timely manner and send violations rather than calling their customer for which they have my phone number under my profile.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************   
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
The complainant contacted MSB on January 30, 2014 and spoke to supervisor ***** ****** and waived fees as a one-time courtesy.  The following day payment was obtained from the complainant and posted to the account on February 3, 2014. On February 10, 2014 an MSB team lead, ******* ******, followed up with the complainant to see if all issues had been resolved. The complainant stated at that time that he had reported mailing issues with postal service (as suggested by ****** ******) and does not plan to drive toll roads any longer. At this time customer has no outstanding balance but was advised that the balances paid would not reflect any subsequent transactions on the toll roads.

Consumer Response: Complaint: *******

I am rejecting this response because:

At no point did I ever state that I was having issues with the postal service delivering my mail. This was suggested by the original supervisor I spoke to, to which I stated that they were the only article of mail that was not arriving. The postal service has delivered every other article of mail (bills, magazines, junk mail etc) with out issue. The second person I spoke to once again stated that maybe it was a postal issue, to which I told her the same thing and she responded by repeating the idea that it was a postal problem. This went back and forth several times while on the phone with her simply repeating the idea that it was postal problem and not the MSB or CTRMA. After repeatedly stating that it was not a postal problem I simply gave up as my bill has been paid and stated that I would not be doing business with them in the future. 

Regards,

****** **********

Business Response: *** **********,

While the payment of the bill is appreciated on behalf of CTRMA, the ends cannot justify the means and I want to ensure you are satisfied with the ultimate outcome. Please feel free to contact me directly so we can discuss further.  You can reach me at ***** ********.  This is my office line, there is no voice tree.  If I am not immediately available please leave a voicemail with a callback number and I will return your call as soon as I can.

Sincerely,

**** ********* *** **** ********* ** **********


2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company repeatedly calls my phone at all hours of the day and leaves messages. I have no business with them. They don't leave notice as to why they are calling me.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private agency which is contracted by the ********** ** ***** ** ******- Parking to collect unpaid fees.

We have reviewed the complainant's statement and the calls in question and the following are our findings:
MSB was able to locate consumer # ******* with a balance of $85.00. The violation was assessed on 02/14/12 for Vehicle Over Rear Lane (parking). At the time of the violation the 2005 ***** had license plate ******- see remarks notation on attached vehicle registration information and was canceled 1/16/13. The updated license plate is ******* and remains registered to the complainant. MSB can be contacted via phone at ************** if additional information is needed.

2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: For the past couple of months, we have been receiving several calls per week from "Out of Area" with the phone number **************. A recorded message tells us that this is not a sales call, but we should call back concerning an urgent Court matter. I have reviewed several websites that show this phone number is linked to a collection agency known as Gila Corp/Gila LLC, dba Municipal Services Bureau. Being suspicious of this call and recording, I searched online and have read numerous posts about this company as a collection agency for municipalities and police departments. Neither my wife nor I have any unpaid bills, let alone tickets of any kind. I am given no personal information in the recording about why they are calling me, and I have never received a letter from anyone concerning any debt. Therefore, I refuse to call this number back. However, I will no longer allow this company to harass me any further. I am starting with this complaint with the BBB in hopes of having this matter resolved. If it cannot be resolved, I will further pursue this matter with both the Michigan and Texas Attorney General's office and the FCC in hopes of Gila LLC paying a substantial financial penalty for harassment. In addition, prior to beginning this Complaint, I read several of the 115 collection issue complaints, and I am stupefied as to how you can give this company an A+ rating. The complaints may have all been resolved, but look at what people are complaining about! This company is conducting business in an undignified, unethical and illegitimate manner. Their website (www.gilacorp.com) has the audacity to state "Experience. Execution. Ethics." I believe someone should provide them with a ********* Dictionary so they can look up the definition of ethics. Thank you for your time and assistance.

Desired Settlement: An apology from Gila LLC for their invasion of my privacy and constant harassment over the past couple of months.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the State of *******.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ******* **** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 24, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

******* ****

2/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After renting our house in San Antonio and moving to Austin, I was left with a CPS energy that went into collections with Municipal Services Bureau. When I received the bill I called to arrange to make a payment and was informed that each time I make a payment, I will be charged a $10.00 convenience fee. Whether I pay by phone, online or by check, I will be charged this 10.00 fee. A fee for making my payment?! This is very unfair and I would even say it's criminal. People like me that try to pay this bill each month are getting penalized with this $10.00 fee. I don't have the money to pay this bill all at once, so I'm left with no other option than to have this company add $ 10.00 to my balance each time I make a good faith effort to pay. I don't believe this company should be allowed to continue this practice.

Desired Settlement: If I make a good faith effort to pay each month , I don't think I should be charged a 10.00 fee ( this is not a credit card with interest ) or perhaps a reasonable settlement to pay in full.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private agency which is contracted by CPS Energy to collect unpaid fees.

We have reviewed the complainant's statement and the calls in question and the following are our findings:
MSB was able to locate consumer # ******** with the information provided by the complainant. All credit card payments made using our online service, phone service, or mail service are subject to the convenience fee. The fee is dependent on the amount being paid which ranges from a $10.00 - $20.00 convenience fee. Any check payments made via online service or phone service will be subject to convenience fee as well.

If the complainant is looking to avoid the processing fee the following options are available:

•    Mail in Payments – Check (subject to 14 day hold), Money Order, Cashier’s Check
•    ******* ***** – Subject to Vendor Fees
•    ***** **** – Subject to Vendor Fees
•    *** **** ******* – Subject to Vendor Fees

We have attached a copy of the statement on our letters we send out advising of the fee.

2/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am getting harassing recorded phone calls on a daily basis from this company about " an important court matter". Since I have not even received a parking ticket in 40 years this seems to be a scam and I refuse to call their 800 number to be victimized as a senior citizen

Desired Settlement: Stop the phone calls

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ****** *** Judicial Circuit to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ******* ********** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 13, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* **********

1/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have received multiple collections calls on a new cellular number I recently obtained. The number the calls were from was ************. My cell number is ************ prior to porting my old number. I have told the caller that I am not the person they are asking for and threatening legal action. I have asked that they stop harassing me ( on Christmas Eve). I have never had a collections issue in my life and and well prepared to sue this company not only for harassment but for violations of the federal do not call list. I have no pending debt with anyone and I do have the funds to take this to the next step if necessary.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

We were unable to locate calls made to telephone number ************ or ************ provided by the complainant. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.  MSB may be contacting a number that is forwarded to the complainant’s number, in order to research date and time information could assist in locating an account.

Consumer Response: Complaint: *******

I am rejecting this response because: I continue to receive calls from  ************ on my ported phone number of  ************.  Additional calls received 12/30,12/31,1/2,1/3,1/6,1/7,1/8 and 1/9.

Regards,

******** *******

Business Response: MSB was unable locate calls made to telephone number ************ or ************ provided by the complainant. Although calls were not located, MSB added the telephone number referenced above to MSB’s do not call list on January 29, 2014. Please note if we were unable to locate calls under the number provided other lines may be forwarded.

MSB contacted the complainant on January 13, 2014 to obtain additional information and possibility of calls being forwarded via another number. The complainant stated “it was not her job” without us being able to request additional information calls may still be received by the complainant.  

MSB has ceased all telephone calls to the telephone numbers provided and added them to our internal do not call registry.  If the complainant would like to discuss further and provide additional information for any other lines that may be forwarding calls to the telephone numbers that are the subject of this complaint she may contact us via phone at **************.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, they did not resolve the issue I did by changing my cellular phone number.
Regards,

******** *******

1/25/2014 Billing/Collection Issues | Complaint Details Unavailable
1/18/2014 Billing/Collection Issues | Complaint Details Unavailable
12/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: MSB Gila Group has failed to validate current information regarding an alleged debt from. I have asked several times and have full documentation with usps receipts of demand letters to their company requesting a current status standing with the creditor. Their information is old, not valid and continue to report a non-validated alleged debt. Their business practices are violations in Federal and State law.

Desired Settlement: Deletion of this account from my credit report, or current date, amount and resource on the creditors letter head stating the current amount and status MSB Gila Group states I owe.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number and DOB for verification purposes.

Consumer Response: Complaint: *******

I am rejecting this response because: I have sent multiple letters to this company, including the *** ***** ********, regarding this alleged debt. MSB should have all the accounting records and letters I have sent to them with all the information in their files. I recommend MSB research their files for all related letters from me, and the letter addressed to their compliance department and *** ***** ********. 

Regards,

****** ******

12/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am unemployed & have cleared my driver record but the company still holds me accountable. I am unemployed & the company has not recognized my status to have my surcharges lowered.

Desired Settlement: For them to fix my driver license record, lower my fees to the indigent level, refund my previous payments to the indigent level.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is the contract vendor for the Texas Department of Public Safety’s Driver Responsibility Program.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide his ID/DL or surcharge reference number.

Consumer Response: ****** ****** ****** ****** ****** ******

Business Response: MSB received an application to the Indigency Program on November 26, 2013 and a notification was sent to the complainant advising supporting documentation to prove indecency status is required. The complainant called to check the status of application on November 29, 2013 and December 2, 2013 and was advised a notification was mailed requesting additional documentation. The complainant was informed proof living status and income from him or someone that supported him financially would need to be provided.  The complainant requested to speak to a member of management and was advised callback would be placed.

On December 04, 2013 the complainant spoke to **** a MSB supervisor. The complainant was informed in order to proceed with application supporting documentation is required per the Texas Department of Public Safety Driver Responsibility Program.  The complainant requested to speak to the supervisors manager. 

****, the **** ****** ******** spoke with the complainant and requested that his application be approved without supporting documentation to support income for Head of Household and/or other Household members. The complainant stated he lives alone and supports himself, the Director then requested for the complainant to provide supporting documentation showing how he supports himself without employment.  The complainant then stated he listed himself as a dependent of his father, **** advised the complainant he needed to provide supporting documentation of his current situation by providing his father’s income to obtain household income. The complainant stated he would not do that and was advised that without supporting documentation MSB would be unable to determine eligibility status. **** then informed the complainant he has 3 open surcharges and could pay a minimum payment of $13.33 on each account and pending no additional restrictions the suspension would be lifted. The complainant asked if we would be able to refund the money once he was approved for Indigency, we advised amounts paid would remain on the account. He asked if he could resubmit an application and not indicate his father supports him, **** advised him she could not give him advice on what to provide on the application but reminded him the application was notarized. The complainant requested processing time and was informed if submitted online it would take 14 business days. The complainant asked if we could expedite and was informed we work applications in the order it was received for everyone. The complainant stated during the call he filed a complaint with the Better Business Bureau. **** advised supporting documentation is required to proceed with Indigency eligibility and provided her direct number.

MSB is unable to proceed with eligibility without proper supporting documentation as requested. 

12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called me at least 10 times over the past 3 months sometimes leaving multiple recorded messages on my answering machine per day. They are trying to reach someone for an urgent court issue. I looked them up online and they apparently are a collection agency. I do not have any unpaid/outstanding debits, yet they continue to call. Last week, they finally left a name and reference number. They are asking for a person who does not exist at my phone number. They continue to call, expecting that I will call back with some sort of contact information. This is harassment. My phone number is unlisted, so I don't know how they got it. I've filed a complaint with the FTC and I'm considering contacting the police.

Desired Settlement: I do not know who they are trying to contact and I am not a clairvoyant, so I cannot connect them with the person who has some sort of court issue.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by Marin County, CA to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

The complainant, ******* *********, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on December 12, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. The complainant must allow up to 24 hours to have phone number ************ removed completely from dialing system. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, if I continue to receive further calls past the time stated that it takes to remove my number, I will be contacting the Texas Attorney General. 

Regards,

******* *********

12/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received an invoice from your company for $66.34 with an "Oldest Bill Date" of "1/31/20". If you cannot even print a date correctly why should I assume your records are correct? I have a TX Tag so why should I be receiving a bill from you for any reason? Why isn't this bill itemized showing exact dates and charges? I rarely use the 183 toll road. There is no possible way I racked up $66.34 worth of charges. This is the first bill I have received from MSB. If I used the toll back in January why has it taken so long to send me an invoice? You should know that it is a federal crime to send out false and/or inflated invoices: http://www.justice.gov/usao/txn/PressRelease/2013/OCT2013/oct18_Rodolfo_Mata_sent.html

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB located the open bill, reference ******. MSB sends bills for the 183A if a TXTag, Toll Tag or EZ Tag is not identified or valid at the time of toll road use.  Our records indicate MSB mailed notifications in 2012 for the following dates 1/31, 3/8, 4/14 and 5/22. 

Our initial call with the complainant was on November 18, 2013, MSB informed the complainant he had an outstanding bill that was owed and the customer indicated he had a toll tag and should not have to pay the bill. The customer service representative submitted a request to verify toll tag status and also per the complainants’ request, a management call back from MSB. On November 19, 2013 MSB was in contact with TXTag to confirm if the tag was valid. MSB received a response on November 20, 2013, notifying us the account was suspended 1/05/12 to 2/03/12 which resulted in the notification mailed to the complainant 1/31/12. On November 20, 2013 a member of management contacted the complainant and left a voicemail. The complainant contacted MSB on November 21, 2013 where we informed him the account was suspended and account is valid an owing. As a one-time courtesy the complainant was provided full credit of violation fees which leaves an open balance of $6.34. The complainant stated he would mail in a payment. 

11/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have been receiving harassing telephone calls from telephone numbers associated with Gila Corporation. These calls make a vague reference to a person in this household having an "urgent court matter." They don't identify who is calling and give no details about the "urgent court matter." The calls have been occurring over a time period of about 5 years. It would seem that if the matter is legitimate they would have enough information to contact us by mail. Our credit reports from the three credit report companies show that all of our accounts are reported with no adverse information in relation to public records, negative accounts, and accounts in the collection category.

Desired Settlement: We don't believe that Gila has any legitimate reason to be making these harassing calls. We ask that Gila acknowledge that they have no reason for making these calls and that Gila cease and desist from making the calls. We also insist that any further communication with us be only by US mail.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by ****** Municipal Court to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

The complainant, ****** ******, and the debtor, ****** ******, appear to be different individuals. On November 15, 2013 MSB removed the complainant’s contact information from its collection database, and the complainant should not have received further contact from MSB regarding referenced case # *******.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ******

11/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently pulled my credit report and found that I have an outstanding balance with GILA corporation. It currently sits at over 120 past due, and I received no notification from them regarding any amount owed. I never received a letter, a phone call, anything to inform me of a debt I have with this company. They just immediately started reporting me as delinquent, which in turn hurt my credit score.

Desired Settlement: I would like to 1) have clarification on the debt 2) a settlement of $50 will be accepted on the debt, if it even exists 3) GILA remove any reportings they have on my credit immediately.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is contracted by the Hawaii 2nd Judicial Circuit to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

On April 2012 MSB received case ************* to collect on behalf of the Hawaii 2nd Judicial Circuit. Our records indicate the complainant received the violation on September 14, 2011. MSB requested proof from our client regarding the above referenced case. As a courtesy we have attached verification provided by ***** from the Hawaii 2nd Judicial Circuit.

11/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received another phone call today from this collection agency. I do not have any collection issues, but decided to find out what it was because of the "pending legal matter" statement in the announcement. I was connected to a man named *****. Without asking who I was or if I knew the person he was collecting one, he proceeded to violate the FDCPA regulations and tell me the debtors name and that the debtor had outstanding tickets in ****** *** ****** from 1992, 1993 and 1999 and how much was owed ($1179.00). When I asked ***** if he was working for a collection agency, he said yes. I advised him that he was in violation of the Fair Debt Collection Practices Act for third party disclosure. He told me insistantly that he was not because he was with Municiple Service Bureau and represents Marion Co. He wanted to argue further and I advised him that I was a debt collector. I requested a supervisor. He put on a lady named ******* who was terse at best. When I inquired how to spell her name, she gave me each letter and a word represented by the letter. I asked for the address, she wanted to know if I was going to make a payment. I said no. She gave me the PO Box address in Austin, TX then asked me if I was going to file a complaint. I advised her that I most definitely was filing a complaint. I then advised her to not call my phone number again. She wanted my number because she didn't have it however she also gave me the name of the person they are collecting on in the beginning of our conversation.

Desired Settlement: I understand that GILA Corp dba MSB is running a collection agency................however they are in violation of Federal regulations in doing so. I want them to stop calling me. I would like it if they would operate in accordance with the Fair Debt Collection Practices Act, which protects the consumer and the business. It is a licensed third party agency and is therefore governed by these laws. The representatives claiming that they are "retained" by the locality to collect the debt is a blatant lie. I contacted the county and they are not retained. The debts were written off and the agency purchased the outdated (14, 15 and 21 year old fines, really). I don't know what, if anything the BBB will do, since I am only one complaint in a long list (123 on the web) but how can this business be accredited while engaging in such unlawful business practices? I will be contacting the Attorney General.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court- OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings: 

On October 10, 2013 MSB placed an out bound call to the number listed above. MSB requested to speak to the debtor, *** ********* when the complainant stated he was unavailable and if she could take a message. The agent proceeded to discuss the reason of our call to the complainant. 

The account in which MSB is referring to is a court fine/fees owed to our client, Marion County Court and does not fall under the Fair Debt Collection Practices Act (“FDCPA”). The following is the definition of debt as defined by 803(5) of the FDCPA:

“The term "debt" means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment.”

If the complainant wishes to discuss further she can contact ***** ******** ****** ******* at ************. The complainant should receive no calls to the telephone number provided above as it was placed on our internal ‘Do Not Call List’ on October 10, 2013.

Consumer Response: Complaint: *******

I am rejecting this response because: I contacted Marion County Oregon on October 11, 2013  and inquired if Marion County "retained" the business for the purpose of collecting fines.  The representative advised me he was not familiar with the practice but would contact the appropriate departments and get back with me.  The following day I received a call back.  He advised me that Marion County does not "retain" any outside services for collection of any monies owed to the county.  The county has their own staff to perform this responsibility.  I asked about the age of the alleged debt. While he could not discuss the specific individual that the business contacted me about,  he said they may have been written off and placed with an outside (third party) collection agency who would be acting on their own and not in fact retained or representing Marion County. 

I understand the statement the business made in this complaint. However, I also believe that this collection agency as it is licensed in the state of Texas, is misrepresenting itself by the statements made by their employees.  This is a word play, alledging they are "retained" by Marion County is indicative of a legal representation and an intimidation tactic.  This practice is unethical and precisely why it was necessary to enact the FDCPA to protect consumers from debt collectors.  This business is a debt collection agency and it is governed by the FDCPA in its practices and policies.  Gila/MSA states on its website that it is such and that they require strict adherance to the FDCPA by its employees.

I have filed a complaint with the Attorney General against Gila/MSA as I believe they engage in unethical collection practices as stated in the FDCPA and intimidate consumers who are unaware of their protections under said regulations.  The company has had over 120 complaints directly filed with the BBB, and innumerable complaints on the internet,  but still retains its accredidation.

Regards,

****** *******

Business Response: Marion County, OR is part of the “State of Oregon Judicial Department” contract number *** with Municipal Services Bureau (MSB) expiring on 11/5/14. The complainant can provide the representatives name which she spoke to in order to provide the information to our client for training purposes. 

Consumer Response: Complaint: *******

I am rejecting this response because: So why don't you provide a copy of the contract you have with them...I would enjoy having proof of your claims.  Additionally, you have yet to address your representatives full disclosure of the individual that prompted this complaint.  Is GILA and it's dba's going to continue this practice?  I am amazed that this is acceptable business practice, defaming a person to anyone who answers a phone. 

Regards,

****** *******

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had been receiving calls from this phone number for months with no one on the line when I pick up the phone but the caller ID comes up daily with their number on it. I contacted the company to find out who they were and what they wanted. In speaking with the customer services rep, it was determined that they were calling my number in error. I was assured that they would remove my phone number from their computer and place me on their "do not call list." The calls kept coming. I called multiple times and talked with numerous supervisor both in the call center and at Gila office. I kept being told that they would look into it and get back to me. No one ever called me back but one supervisor told me that if the calls were bothering me, I could change my phone number to make them stop! The calls have not stopped as of today and no one has ever called me to resolve this issue.

Desired Settlement: No further calls / their number coming up on caller ID

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate calls made to telephone number ************ provided by the complainant. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number. 

Consumer Response: Complaint: *******

I am rejecting this response because: I do not have a MSB account since my number is being called in error. I have given them multiple dates and exact times the calls have come in and they should be able to track the calls by this information. There is clearly something wrong in their auto dialer system but they have not taken the time to figure it out.

Regards,

***** *****

Business Response: In order for MSB to research the complainant’s dispute, we require additional information. The complainant should provide the telephone number or possible telephone number (s) that is recieving the calls.

Consumer Response: Complaint: *******

I am rejecting this response because: the phone number being called is ###-###-####. Again, I will reiterate that I provided numerous dates and exact call times to multiple supervisors which this company should have the records in emails sent from these supervisors to their IT department. To the BBB: please forward this email including the phone number listed so that I can get this resolved and stop these calls. 

Regards,

***** *****

Business Response: MSB was unable to locate outgoing calls to the complainant. MSB located incoming calls made to our office. MSB asked the complainant if she had additional numbers in the household or if the telephone number was being forwarded to the number stated, the complainant states no. 

When speaking to supervisor, ****** she was advised to contact her telephone provider to see if they can advise if calls were being forwarded to her home number. The complainant advised she did contact them; however stated no calls are being forwarded to her number. 

The complainant stated she attempted to block our phone number and still continued to receive calls. MSB is not able to locate any outgoing calls or any accounts associated with telephone number ************, upon research MSB added the number to our internal ‘Do Not Call’ List on 06/21/2013.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****

I spoke with a  supervisor and we apparently found out what the problem was = it was connected to a number that was on a totally different line. It appears the problem has been identified and the complaint can be closed as a resolved status. However, if the calls resume, I will again file another complaint.

10/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Municipal Services Bureau (Gila LLC, Austin, Texas 78754) has received more than 110 complaints to the Texas Attorney General in the past year for usury and malicious collection methods. I am a current customer of TXtag and pay my bills on time and have a very good credit rating. in the past few months I have received increasingly exorbitant charges for a total fare toll of $1.34 (2 @ .67). They have increased my fine to 62.34 in the past month and are threatening me with legal proceedings. I have made calls and filed a complaint with the Tx AG and hope they will require this company to stop their usury practices for minor toll charges and to better identify themselves as collectors for the TX DPS and/or the TX Tag authorities. Currently they are attempting to charge more than 600% fines for a charge less than 5 months old.

Desired Settlement: A reasonable charge of no more than 18% for late fees.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located one bill under the complainant’s license plate *******. The first notification for account ****** was mailed on April 12, 2013. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. (Attached) From the date of each notification, the complainant had 30 days to make a payment in full without any violation fees added.  After the first 30 days of non-payment a violation fee of $15.00 is added to the account, allowing the customer an additional 30 days to pay the updated balance. If the account is not paid, the account is assessed a second $15.00 violation fee. If not paid within the additional 30 days given the account is assessed a final violation fee in the amount of $30.00.
The account reflects a $0.00 balance as of September 11, 2013, MSB is not able to locate an open bill for the customer under the plate referenced above.

10/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company collects tolls for the 183A Toll Road and Central Texas Regional Mobile Authority is purposefully deceptive, and unresponsive to correct their own errors. I received a notice of toll violation, which prompted me to call TXTAG, where I learned my balance was negative, I paid the bill and told them to take care of the outstanding charges, which they said they did. Last month I received another notice of violation which listed a $15 violation fee. Again, I called TXTAG and they said my account was in good standing, etc there were no outstanding fees. Today I received a third notice of toll violation with an additional $15 fee and began investigating. I called the company number listed on the bill and found out that they are an independent collections company not legally tied to TXTAG or CTRMA. However, they do use a very similar logo, which the customer service agent acknowledged is very confusing for many. In regards to my bill, he informed that since the 183A section is owned separate from the TX130 and TX45 roads they are not obliged to bill using the TX TAG. Neither are they required to bill back tolls which reach them to the TXTAG account. Of course, being a collections agency they are a business which is funded by their collections. I believe they purposefully deceive with the use of similar logo's and website addresses. They only list the fact that they are a separate business once in a small print, but the entire bill says Central Texas Regional Mobile Authority, which is connected to TXTAG. So they are purposefully deceptive. Had they made clear from the beginning they are not connected nor obligated then when the very first bill for $4.42 was sent in June it would have been paid.

Desired Settlement: Remove the two $15 fees, then end the purposefully deceptive practices. Make it very loud and clear that this company is not linked to TXTAG or has anything to do with the toll road system. Such a statement as, "This is an attempt to collect a debt" or "An outside collections agency not affiliated with TXTAG, CTRMA or The Texas Tollways Systems" I guarantee I will be taking this to the news stations and raising a very visible public stink if they do not end this deception.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located two accounts under license plate *******. MSB sends bills for the 183A if a TXTag, Toll Tag or EZ Tag is not identified or valid at the time of toll incursion.  On October 1, 2013 MSB was in contact with TXTag to confirm if the tag was valid. We are waiting on their response and will follow up with the complainant once confirmation is received.

10/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Municipal Services Bureau ran my credit report to settle a bogus debt. Instead of contacting me directly (even though my current address and phone is listed on my credit reports), they called my parents about this debt. My parents gave me the collection company's phone number. When I called the collection company about the debt, they had my wrong address and wrong phone number. The debt is for a parking ticket that was not issued to me. It was from San Francisco Parking Department for a Jeep Wrangler parked illegally in 2010. I was not in San Francisco at the time of the parking ticket, and was not driving the vehicle listed. I was living in Florida at the time, and owned a Hummer H3. This collection company has the wrong address, wrong phone number, wrong vehicle, a bogus parking ticket, and is harassing my elderly parents and myself for a debt that does not belong to me.

Desired Settlement: 1. Collection company must stop contacting my parents. 2. Collection company must stop contacting me. 3. If this bogus parking ticket has been placed on my credit report, they must expunge it from my record.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the San Francisco Transportation to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
MSB has reached out to our client, the San Francisco Transportation for verification of account. MSB has placed account ******** in dispute status and will not receive any calls or notifications on this account until verified with our client to resume collections. If the account is recalled, we will notify the complainant.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ****

9/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila corporation calls at ALL times of the day and night, REPEATEDLY through out the day. It is an automated message and I do not know how to get them to stop. Gila corp has NO reason to call me as I have never had any outstanding collections. How do I get them to stop harrassing me.

Desired Settlement: PLEASE get them to STOP calling me on my home phone.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:


The complainant, ***** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on September 13, 2013. The complainant will receive no further contact from MSB regarding the referenced case # *******, *******, *******, ******* and ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me EXCEPT my phone number is ************ (not the phone number they listed).

Regards,

***** ****

9/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a bill in July showing I had toll violations from a bill they sent back in May that I never received. I called on July 17 and was told I needed to speak with ******** to take care of my billing issues. I have not heard back from her. There are now 2 bills on my account for a total of $35.35 in charges of which, actual tolls were for around $6. Here is the root of the issue. I have a Tx Tag and I have money auto drafted from my bank account to keep a balance of $10 or more dollars available at all times. MSB claims that Tx Tag rejected paying my tolls and that is why I got a bill to begin with. They told me to call Tx Tag and have them pay the bills. Tx Tag said that they have cleared everthing on my account that they received. I don't understand why I am having all these issues. It is advertised on the Central Texas Regional Mobility's site that all tags work and that the billing would be seamless to the customer. I don't know what else to do. I just paid the full amount in order to keep from accumulating more fines. I couldn't even view my billing statement online for the second bill, which I did not receive either. So I have no idea what I am being charged for in the second bill. I tried calling again today to get someone on the phone. Their wait time said 12 minutes, and about 35 minutes later I had to hang up.

Desired Settlement: I want my account credited for the 2, $15 toll violations, since my Tx Tag was active, valid, and there was plenty of money in my account at the time these bills were produced according to Tx Tag.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: Complaint: *******

I am rejecting this response because:  Here is the additonal information.  license plate ******* *** **********

Regards,

**** ******

Business Response: Our records indicate MSB attempted to contact the complainant on July 15, 2013 and August 14, 2013. Both accounts (****** and ******) under license plate ******* are paid in full as of August 7, 2013.

Consumer Response: Complaint: *******

I am rejecting this response because:  The reason the account is paid in full is because I could not get a resolution to my issue, which I still DO NOT have.  If I waited for it to get resolved, the surcharges will continue to be added to what should have been less than $6 in charges.  I should not have received a bill at all because I have a valid TexTag and I have had a continuous positive account balance between $30 and $40 dollars for the months during which I was billed for tolls.  I verified this with Texas Tollways representatives on 2 occasions.  Why is this business able to step around the original problem and not address the real issue? I will continue to reject their responses when they side step the real issue, and only accept it when they give me a response to the original questions.  How do I get a bill for tolls and violation charges, when I have a working tag with plenty of funds on it?  So far, they have neglected to answer that and make good on all the extra fees they charged for their own system issue.  

Regards,

**** ******

Business Response: MSB submitted TX Tag research on September 3, 2013 for verification. Per ******* ******, TXTag Storefront Supervisor the complainant’s vehicle was not updated to the account until May 20, 2013. The toll bills owed to MSB occurred prior to the date referenced by *** ******. Both accounts with MSB are valid accounts. TX Tag can be contacted toll free if additional information is needed at **************.

Consumer Response: Complaint: *******

I am rejecting this response because:  The BILLING date on the invoice was after May 20th, which means the updated tag information was on file at the time the paper bill was generated. 

Regards,

**** ******

9/10/2013 Billing/Collection Issues | Complaint Details Unavailable
9/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I pulled my credit bureau reports and notice these people claim I owe them a debt. After multiple requests for validation, they have failed to respond within the time alloted by the texas finance code section 392.202.

Desired Settlement: since they have willfully failed to comply with the Texas Finance Code and failed to validate, I want any and all refrences to this alleged acct permanently deleted from my credit reports

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts throughout the United States to collect unpaid fines and fees.


We have reviewed the complainant's statement and following are our findings:

 

We were unable to locate an account with the information provided. The complainant can provide the account number associated with MSB and/or the credit bureau number in order to locate an account.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:
This is not a response. this is a "cop out" to you as the BBB.  I received a letter from these people 12 days after I filed complaints with the BBB FTC and TX Atty General. It had everything I had asked for. Now we just need to deal with the fact that they knowingly violated the Texas Finance code 392.

Regards,

******** *******




























Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** City Water Department to collect unpaid court fees.

We have reviewed the complainant's statement and following are our findings:
 
MSB located account ******* under *** *******. MSB verified with our client, ***** City Water Department and confirmed the account is valid an owing. Our records indicate validation was mailed to the complainants address listed above on August 02, 2013. We are unable to cease collections until directed to do so by our client the ***** City Water Department.

8/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: No one at this home has an outstanding debt, nor has a pending court matter. We are called several times a day with a recorded threat. Before Gila, the same thing was happening with a company was called **********---I complained to the BBB and they stopped harassing us. Then, the calls from Gila started in and for a year now we get the calls. We have clean credit. We have broken no laws. We are not the people they are looking for. The calls need to stop!

Desired Settlement: I want the calls to stop. I want the calls from GILA and any of its anonymous callers to stop, too. There is no legitimate reason for them to contact me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ***** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 23, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* and ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ************

8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have received three bills, two of which list four toll violations totaling $2.68 which are not legitimate, as they occurred on Hwy 290 east of Austin which is under construction and there is only one very short spot where the traffic is firmly directed from the frontage road onto the new construction--apparently whenever I followed the directions and used this tiny piece, they charged me 67 cents! However, I would have paid this small amount just to keep the peace (not worth my time to fight), but by the time I received the bills the company had added HUGE fees, so now the bills total $79.68 for these tolls! Further, one of the three bills lists an amount of zero for the original tolls owed, yet violation and final notice fees are billed at $40.00! I have tried to call them many times but the holds are huge, over 20 minutes, so I eventually give up. I am again on hold as I write this. There is no email address available. I request a settlement; as I said I am willing to pay the original $2.68 even though those tolls are not justified. Please advise, and thanks very much for providing this service. I will not pay these until I receive your instructions.

Desired Settlement: If they reduce the bill to the original $2.68 I will pay it. The tolls are listed for 5/6/13, 4/2/13, 3/19/13 and 2/20/13, all but the 4/2 one are on US 290 at Springdale, transaction numbers are *********, *********, ********* and ********* respectively, reference number is ******, license plate is *******. The two with no toll listed at all but still a $40 bill for fees are ********* on 2/6 and ********* on 2/26/13.

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located three open bills under the complainant’s license plate *******. The first notifications for each account were mailed as follows: ****** mailed on March 13, 2013, ****** mailed April 12, 2013 and ****** mailed on June 14, 2013. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. (Attached) From the date of each notification, the complainant had 30 days to make a payment in full without any violation fees added.  After the first 30 days of non-payment a violation fee of $15.00 is added to the account, allowing the customer an additional 30 days to pay the updated balance. If the account is not paid, the account is assessed a second $15.00 violation fee. If not paid within the additional 30 days given the account is assessed a final violation fee in the amount of $30.00.

On May 30, 2013, the complainant was provided one time courtesy credits as follows: for ****** a credit of $29.33 was applied leaving a remaining owed balance of $40.00, ****** a $10.00 credit was applied leaving a balance of $53.01. Account ****** has a balance of $16.67 and is not eligible for credits as the complainant was previously offered credits under license plate ******* and has a due date of August 24, 2013. If the account is not paid in full the complainant will receive violation fees for nonpayment by the due date as shown on the notice.

Consumer Response: Complaint: *******

I am rejecting this response because:

It does not address any of the issues raised in my original complaint:
1.) The toll charges are not legitimate, see original message.
2.) The fees are HUGE, usurious and unwarranted.
3.) $40 was billed with no toll listed.
4.) It's nearly impossible to communicate with them in the ways they list, so penalties should not be assessed for lateness if we can't get through to discuss it as they say.
5.) The "settlement" offered on the one day that I was finally able to reach someone by phone on 5/30 was ridiculous, still amounting to about 1000% of the original toll, so I did not pay them on the spot with credit card as the agent stated that I must. They were not acceptable then or now. This issue is why I am writing the BBB. Those charges are not reasonable. I am willing to pay the original tolls owed, in the interest of settling, but if they ask me to pay $40 or more they will not get it, it's UNFAIR. North Tx Tollway charges a reasonable % of the toll for lateness, it adds a few dollars at most and I have no problem with that, if I am late I should pay a reasonable percent of what is owed but these bills are way above that.

Regards,

***** ******

Business Response: Within the first 30 days of the notification the complainant was not assessed any violation fees. Violations are assessed due to non-payment after the allotted 30 day timeframe. MSB has offered credits to violation fees as a one-time courtesy. In order to avoid violation fees bill must be paid within the first 30 days.

Consumer Response: Complaint: *******

I am rejecting this response because:

Just like the first response, they don't address the issues. They need to re-read my initial complaint and my first rejection, and actually RESPOND to the issues in them. So far all I have is a regurgitation of their rules and actions, which I know. The one-time "courtesy" waiver was still outrageously high, and unjustified as the tolls should not have been charged in the first place in that location, and the amounts of the fines are USURIOUS and WHOLLY UNACCEPTABLE. Address those issues; and if, meanwhile, you add more charges to my bill while you are failing to answer my complaint, I will fight those charges too.

Regards,

***** ******

8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In summary, aforementioned collection agency is attempting to collect a debt that they have not only never verified with my spouse and I, but after receiving a certified letter stating not to call our home, their autodialer called our home this evening at 8:58 PM, asking for my spouse. (Their autodialer called from ************ and it was an automated voice of "**** *******" asking my spouse to call them back.)

Desired Settlement: I want the business to stop contacting my home phone, as I consider, after their office received, via certified mail, a no call letter, to be harassment to my spouse and I.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of ********* *** ********* *** to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Per the complainant’s request we have removed number ************ from MSB’s system. The complainant will receive no further telephone contact from MSB going forward. Debt validation for the referenced account will be mailed to the address listed above. Written collections will resume for account ******* once the debt validation has been mailed. We are unable to cease collection efforts on a permanent basis until directed to do so by our client, the City of ********* *** ********* *** or the account has been paid in full.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: We had asked for verification of this supposed debt from Gila/MSB back in February, along with a notice that as per our rights under Federal law, that they were not to call our home, because it was inconvenient. They have failed to comply with either right afforded to us. We want an explanation why they never sent verification of debt from their client after receiving this letter both via fax and certified mail, and why a verification has to take four months.

Regards,

******* ****





























Business Response:

Our records indicate a response was previously sent to the complainant on June 6, 2013. In order to provide validation it must be first requested, upon receipt from our client, the City ** ******** we can disclose the requested documentation.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: *** ******** is not replying to the issues at hand. Her reply does not state why our home was called AFTER their office received a letter not only saying not to call, but that the letter indeed requested verification of debt. I will be faxing over to the BBB office tomorrow copies of all documents pertaining to this issue, and why *** ******** is avoiding the issues I have raised.

Regards,

******* ****





























8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Failed to acknowledge I did not receive bill. Toll for under $7. Paid first fee for 60+dollars, Approximately 2 wks. later I received another bill for $30. Stated I had another outstanding bill for under $3. Bills were paid in the month of June. Today, (8/16/13,) I have received a check from them for the amount paid to them electronically, (the same account I paid the first bill with ,) stating the funds were returned for "improper identification." And also stating I may receive additional charges if I fail to comply. I have gotten a check in the mail on this same date to hopefully resolve this costly issue. I believe they have crossed the line and charged me exuberant fees.

Desired Settlement: In addition, an apology.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 

Municipal Services Bureau ("MSB") is a private company which is contracted by various toll entities around Texas to collect toll charges.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****         Interesting. Lic. plate # ********

8/27/2013 Billing/Collection Issues | Complaint Details Unavailable
8/13/2013 Billing/Collection Issues | Complaint Details Unavailable
8/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have advised Gila Corp representatives several times that I have never owned, driven, ridden in, or known anyone who has owned the Pontiac Firebird that received a parking ticket in Portland, Oregon, about twenty years ago. Also, I advised them that I have never had residence, lived in Oregon, or even stayed overnight. However, they continue to harass my family by calling nightly over a $64.00 parking ticket that for which I am not responsible. This has gone on for months and I would like it to stop. Thank you

Desired Settlement: Stop contacting me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* County Court –OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ****** ******, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 9, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ******

8/10/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up for TxTag Account but never received my tag.I called last week to the TxTag center and the rep told me that he did see there were tolls that were charged to the account tied to my license plate number and he'd send a new tag.Despite having a balance of $19 in my account, I am being charged for two .67 toll charged on 04/30/13, a $1 "processing fee" and a $15 late fee. When I called in, I was not made aware of the outstanding tolls. I also did not receive an original bill for the tolls on 4/30, only the violation notice, dated 06/29/13.I also paid the full balance on May 15th which included a three .67 tolls and over $45 in late fees and processing fees. Paid to Gila LLC/MSBCustomer Name:****** ******Credit Card Ending In:XXXXXXXXXXXX****License plate:******Confirmation ID:***********1Transaction Date:May 14 2013Total Payment Amount:$52.69Note:*Please note that payments received will take 1 to 2 business days to process.*Payments made after the due date are subject to late fees.*Accounts that are Past Due are subject to additional fees.*Please note that the billing period is not complete for accounts showing a status of Not Yet Billed. Please check back within 15 days for your updated balance.Thank you for your payment!Municipal Services Bureau (A Private Corporation) CTRMA Processing PO Box 16777 Austin, Texas 78761 Toll Free: (888) 811-4565 www.paytexastoll.comI believe that their billing practices and fees are very unethical and I would like this matter resolved. Hold times on the phone are incredibly long and business hours are not stated on the violation notices.

Desired Settlement: I would like both .67 fees to come out of my TxTag account ********* and the processing fee ($1) and late fee ($15) waived.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 


Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

The complainant emailed MSB on July 7, 2013 advising us she contacted Texas Tollways advising them she had not received her tag. She stated she provided them with a new mailing address and the representative she spoke with was going to report it lost. In the email she asked MSB about the late fee she had incurred.

On July 8, 2013, MSB responded to the complainant advising MSB and Texas Tollways are separate companies. In addition informing that MSB collects toll charges incurred on the 183A and 290E toll roads and Texas Tollways collects toll charges incurred on 130, Loop 1 and 45.

We advised the complainant that the violation fee would be waived as a one-time courtesy leaving a balance of $2.34 for the toll charges which includes a $1.00 processing fee due on July 31, 2013. MSB has added a hold on the account until August 15, 2013, if payment not received by the extended hold date the account will receive a late fee.

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corporation calls daily looking for someone who does not, and never has, lived at my location. These calls started shortly after I obtained my current phone number, so obviously the number used to belong to the deadbeat Gila Corporation is trying to locate. I contacted Gila Corporation, but they will not remove my contact information from their database.

Desired Settlement: Stop contacting me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** *********, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 2, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *********

8/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They keep harassing me daily with robocalls saying there is some potential court matter but the message does not address anyone in particular. These calls started a few months ago and happen daily, sometimes more than once, even on weekend. They need to stop harassing me otherwise next step will be to get an attorney involved.

Desired Settlement: They need to get their facts straight and correct their records and stop calling me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********** ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ** ***, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 2, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

** ***

7/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a bill from MSB 07/06/2013 for a total of $1.72 for driving on Toll 49. I tried MULTIPLE day to get online and pay the bill and to call and pay the bill. The website doesn't work whatsoever and displays an error whenever you try and click pay online. When you call the toll free number and try to pay the bill through the automated system it tells you that your bill cannot be found. When you call and talk to a customer service representative TWELVE times, the phone just somehow disconnects every time and goes to a busy tone and hangs up on you. When I finally (2 weeks later) get someone on the phone to pay my bill I find out that I have a prior bill that I apparently never received that has no raked up a $15.00+ charge that I have to pay. So I politely ask if they can take the fees off because I never received the bill. "No ma'am we are not able to do that, we can only do a small amount." So here I am still having to pay a $20 bill for tolls that didn't even equal $4. I can understand if I had called over and over every month asking to have the fees taken off but it was the first and only time I called to ask if the fees could be taken off. I will not be driving on Toll 49 ever again after such a disgraceful experience and a HORRID process of payment methods. How do you expect someone to pay a bill that they never receive?

Desired Settlement: I want to be refunded the fees that I paid for no reason. I believe that I owe for the tolls that were $1.72 and $2.44. Keep in mind the bill I apparently missed was due 7/3/13 so I'm barely 2 weeks late finding out I owed a bill prior. Not months, barely two weeks.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the North East Texas Regional Mobility Authority (“NET RMA”) to collect charges incurred on toll roads in Tyler, Texas.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

The license plate number is *******. Reference number ******.

Regards,

****** *****

7/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have paid my bill of 4.27 by payment online and a second time by mailing a check but I am still getting bills. A total of 61.00 has been added in late fees and fines making the total 65.27. Beyond the outrageous fees that are being charged, the original amount of 4.27 has been paid twice now. I attempted to pay online a 3rd time but according to my account online I have a 0.00 balance. Yet I continue to get threatening violation notices stating that I owe more money.

Desired Settlement: I would like my bill to be corrected to reflect that I have paid the 4.27 and my account is paid in full. The late fees and fines will need to be removed as I have made payment twice but my account has not been updated.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* (“*****”) to collect charges incurred on the **** and **** toll roads in ******* *****.


We have reviewed the complainant's statement and following are our findings:

The complainant has 3 accounts with MSB associated with a **** **** with license plate *******. Two accounts (****** and ******) have a zero balance and one account (******) has an unpaid balance of $65.27.

MSB will mail an account summary which will include all accounts associated with license plate ******* that will include any payment or open balance information. MSB’s records indicate our last telephone contact with the complainant was January 20, 2011 when payment was made for account ******.

If the complainant wishes to avoid pay-by-mail bills in the future, a ***** can be obtained by visiting *************  or contacting ***** via phone at **************. MSB is not associated with the ** *** program and cannot accept payments on their behalf.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: As noted in the Account number section in the original complaint, my complaint is in reference to account ******. This account, ******, has been paid in full twice. The additional fees and fines have been added to the account because my payment has not been recognized. This account has been paid in full. Please correct your records.

Regards,

***** *******

Business Response: MSB has received payments on two accounts ****** and ****** which have a zero balance. Because only 2 payments have been made, the third account, ******, has a remaining balance of $65.27.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: The original complaint has yet to be addressed. I am fully aware that MSB has created other accounts for me, ****** and ******, both of which have a zero balanace. The original complaint only addressed account ******, which was both in the account section and in the text of the original complaint. The balance of account ****** has been paid twice. My payments have not been recorded and as a result ridiculous late fees have been added monthly. This account should have a zero, 0.00.

In addition, I have clearly stated my complaint and to which account I have concerns about. The responses have not addressed the issue thus far. As MSB continues to not address the problem and take the full time allowed to respond they are continuing to add additional fees to my account. The original amount of 4.27 has been increased to over 100.00 by fines and fees.

Please address my original complaint concerning account ****** and correct the issue!



Regards,

**** *******

Business Response: As of July 15, 2013, our records do not indicate the account being paid. The complainant can submit proof of payment showing payment for reference ******. The proof can be mailed to the address listed on the notice or by fax at ************. The complainant must include the reference number and/or license plate in order to research the payment.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: The original complaint was that payment was made on account ****** on the Toll website. This payment never applied to my account. I do not have a record of payment from your website. Since the charge was 4.27 I did not print any records. I sent another payment by mail, using my debit **** card for 4.27. This was never applied to my account.

I am willing to make one final attempt at payment for 4.27, the original amount. I will pay by check so I have a record of payment and have a 3rd party record from the bank. You will need to send me the address you would like this payment to be sent to, since there are now several different addressed listed for the umbrella companies which are all sending me bills from different addresses with different amounts. I will only agree to pay the 4.27 original amount one more time in order to have a record of payment that can be verified by a 3rd party. I refuse to pay any additional fees and fines as my payments have not been recorded and the responses here have not addressed my complaint and let the maximum amount of time to pass before responding.. thus creating more fees.

Regards,

***** *******





























7/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gila Inc Municipal Services Bureau **** ******* *** **** * ****** ** ***** Constant Annoying phone calls (threatening) to my husbands phone at a different address about a debt.

Desired Settlement: Stop calling or verify & explain the debt. Forward a copy in writing.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by ******, WA Utilities to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Per the complainant’s request we have removed number ************ from MSB’s system. The complainant will receive no further contact from MSB going forward.  Please note that while MSB will cease in its attempts to contact *** ******** *****, MSB reserves the right to pursue other collection activities to resolve the outstanding obligation.

6/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gila Corp. robo calls several times per day. I do not owe money. They persist harassing my phone number.

Desired Settlement: stop robo calls

Business Response:

Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of East Cleveland, OH to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** *******, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on May 3, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* and ******* going forward.

6/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I accumulated a few charges from driving on Austin TX toll road 183A a few months ago, I get these charges regularly and usually pay them immediately. Also, there are times when I have paid certain toll bills more than once, and I've received so many bills from them that sometimes I don't know whether I have already paid the bill or not. So in this particular incident, I received a Final Notice of toll Violation, citing a total of $5.56 in toll fees. But in addition to that they had added $60 worth of Late violation fees, $15.00 each for the first and second violations and another $30 for the final notice. Also, they have threatened me with prosecution in court if i don't pay these fees. I have read many accounts online of people who have had simialar issues, and I don't think this can possibly be legal. Furthermore when I tried to pay the bill online at their website, they could not even find a record of my reference number.

Desired Settlement: Get rid of all late violation charges on my account and then clearly tell me how much I owe them in actual toll fees. Or just get rid of all charges on my account.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* ******** to collect charges incurred on the 183A and 290E toll roads in Central Texas.


We have reviewed the complainant's statement and following are our findings:

The complainant has 36 accounts with MSB. A 1997 Nissan with license plate ****** and a 2004 Ford with license plate *******. Under ****** the complainant has 4 accounts that are paid in full and under ******* the complainant has 32 accounts which currently have 4 accounts with an open balance.

 

MSB will mail an account summary which will include all accounts associated under the license plates above that will include any payment or open balance information. An email can be sent to the complainant upon request.

 

If the complainant wishes to avoid mail billing in the future a ***** can be obtained by visiting ************* or contacting ***** via phone at **************. MSB is not associated with the ** *** program and cannot accept payments on their behalf.

6/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have received two billing statements from MSB stating that I have two toll road bills. I asked them to send me a copy of my plate number an explain why I got a bill. I have not received a photo copy yet. There have been construction on 290 for sometime now and when you get on the other side of Manor you have to follow the detour where the construction is underway and you have no way of get off until you get into Austin. I was told there are signs to let you know where the toll road begins but I didn't seen any, I was to busy trying to see where I was going. Why are drivers being charged to travel on a road that's not completed when they have to take a detour that's no fault of theirs? I feel it is so unfair to charge unsuspecting drivers who are not familiar with the road changes that are under construction. I feel that I am being taken advantage of by MSB when they knowingly charge you to travel on a road that suddenly detours you to a toll road that you don't want to be on. When ever I come into Austin I always travel on the access roads to avoid the fast traffic on the freeways because I am afraid to get on them. I have traveled to Houston in the past and never once did I get on a toll road because they had large signs in advance to let you know there was a toll road ahead. Maybe the people from Austin and those who travel 290 daily know about these changes but people like me don't and we are the ones who are helping to fund the road construction.

Desired Settlement: I want them to understand how confusing it is to not have understandable signs to let you know where you are going and I pray they will change their policy until the roads are finished.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* ********* to collect charges incurred on the 183A and 290E toll roads in Central Texas.


We have reviewed the complainant's statement and following are our findings:

Toll usage on the 290E toll road was free of charge during December 2012. In January 2013 the ***** began billing for toll usage on the 290E toll road.

The complainant has two bills under license plate *******. Account ****** a $1.67 in toll usage and $30.00 in violation fees (past due payment originally due in March 2013) totaling $31.67. The second account ****** with a balance of $2.34. MSB has credited accounts ****** and ****** in full as a one-time courtesy. Further credits will not be offered on future toll road usage.

6/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corp began calling about 5 months ago. They spoke with my husband, ****** *******, regarding a traffic ticket from 1995. My husband informed them that all of his previous tickets have been taken care of, that he was apart of the ***** ***** program in 2008 that wiped away his previous tickets. He asked them why he had not been served officially from the courts. He asked them to stop calling, unless he was sent something from the courts. They proceeded to keep calling. I spoke with them and asked them to quit calling. They told me they would take me off their list. The next time they called, they said I needed to send them something in writing. I asked them why they had not said that the first 4 times we talked to them. Their representative was quite rude to me. Now they are calling daily. This is harassment. I would like it to stop.

Desired Settlement: I have received phone calls everyday or every other day for the past two weeks. I would like an apology. This is not the way to run a business. It is called harassment! I would like an apology for their rudeness, and I would like them to QUIT calling us.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************

Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** ********* to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

MSB requested validation from our client, the ********* ****** ********* account ******* regarding Disabled Zone ORS-1st Off. Pending receipt of validation, MSB has added the telephone number referenced above to MSB’s do not call list on June 5, 2013. Once validation is received, we will mail it to the complainant’s address listed above. MSB will resume collections efforts once validation has been mailed.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: Although this takes care of the immediate need of my family to have this business not calling everyday, it does not address the fact that should this matter be validated with the court, that this company will resume harassing us. I feel that the manner in which this collection agency tries to resolve matters is definitely against the law. Creditors are not suppose to harass people daily. I would appreciate it if this company does not call me. I have asked them to stop harassing us, and then they started calling more frequently then before. There has to be some sort of law that this company is breaking by harassing us daily. 

Regards,

***** *******





























Business Response:

MSB is contractually required to resume collections upon validation from the Court that the case is valid. We are unable to cease collection efforts for account reference ******* until directed to do so by our client, the ********* ****** *********.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: it is not acceptable for any company in AMERICA to harass customers DAILY. Please let me know where they get that kind of authority because of a bill? I will not be okay with this company harassing my family daily, so please make them stop doing that. We have enjoyed the past two weeks of no harassment, and wish for it to continue.

Regards,

***** *******





























5/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company refuses to send any information to me stating that they are a lagitimate agency. They call at all hours day and night after being told not to call again. Continuous harrassment. They bfefuse to listen, are very rude, and call from different numbers at all times. Sometimes when the phone is answerd they hang up.

Desired Settlement: I want them to stop calling. The item that they are calling about is being handled by another company and the company they are trying to collect for are not liscened in the U.S. I want them to stop or I will be contacting my attorney for further action.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** County Court* *** to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

Per our conversation with the complainant, *** *******, the customer whom MSB is attempting to collect from is incarcerated and has no contact with him. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on April 23, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

5/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been receiving numerous calls at all hours of the day and night in Gila Corp's attempt to collect an alleged debt regarding a parking violation dating back to 2002 originating in ********* ******. I sold a vehicle to an individual in late 2001 and I am unsure if this buyer registered the vehicle in their name at the time/date of alleged citation. I have asked Gila Corp to provide me with an original copy of the alleged citation showing the date, time, location, vehicle make, vehicle model and issuing officer of alleged citation. Gila Corp counters with the claim that they can not provide a copy of the original citation - thereby denying me the ability to cross examine my accuser as well as violating my 5th amendment rights forbidding compulsory self-incrimination as well as due process. I have asked Gila Corp on numerous occasions to provide me with the name of my accuser as well as any information that will allow me to fully understand the allegations against me and prepare a defense. They have repeatedly failed to provide me with a copy of the alleged citation and continue to violate my privacy as well as impede my rights granted in the 6th Amendment which guarantees an impartial jury, that the accused can confront witnesses against them, and that the accused must be allowed to have a lawyer.

Desired Settlement: I wish Gila Corp to cease and desist their accusations against me, remove my name, number and personal information from their databases and never contact me again.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate calls made to telephone number ************ provided by the complainant. Please note the number provided by the complainant is for the ******** ********* **********.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. The complainant should also provide the telephone number which is receiving calls.  

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: That is not the number/s I provided. The number receiving the calls is ************ (my home number.) Gila Corp. has my home number, my address and my account information related to their claim. I have openly provided this information many times to each Gila representative who calls my house. I always ask the Gila rep on the phone to provide me with a copy of the original parking ticket so I may review the alleged incident, understand the charge Gila has against me and prepare a defense. Their phone rep always says, "I will put this in my notes," and "We will send you the information you requested to your home address..."  I never receive anything but more calls. I answer the phone, only to get a new Gila rep and have to go through this entire process all over again asking for a copy of the alleged citation showing the date, location, make/model/license plate of vehicle and issuing officer.

As of today's date Gila has failed to provide me with any satisfactory documentation of the alleged citation which would allow me to face my accusers prepare a defense. The Gila reps expect me to give my credit card information over the phone and faithfully accept their claim against me for an alleged parking violation that occurred 11 years ago. It is questionable whether I even owned the alleged vehicle on the date of the alleged citation as I sold several cars during the time frame of the alleged citation.

I dispute that Gila collection agency can buy up old debts and harass or stress people into paying them without providing satisfactory proof of said debt.


Regards,

********* *******




























Business Response:

Municipal Services Bureau ("MSB") is a private company which is contracted by ********* Co Court-OJD to collect unpaid fines and fees.

 
MSB was able to locate account, ******* which belongs to Mr. Kloczko. Our client, ********* Co Court-OJD provided account *************** regarding an overtime parking meter. The account has a balance of $75.87. We are unable to cease collection efforts for account reference ******* until directed to do so by our client

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:

Once again I do not see any proof of date/time/location, issuing officer or representative name, make, model and vin#/plate# of alleged vehicle in question. I dispute the charges because it is uncertain as to whether I even owned the unknown vehicle at the time of alleged citation and have not been given any information other than a the collection agency's allegation.

I reject their claim on the grounds that the statute of limitations has expired considering the original alleged citation supposedly occurred in 2002.

I further contest the business practices of Gila employees who have attempted to intimidate me with threats of losing my license, garnishing my wages and damaging my credit. Several Gila representatives have claimed various legal actions would be taken against me and that Gila had the power to suspend said legal actions if I decided to make a payment over the phone in an attempt to cohere me to pay. I refused to pay without receiving sufficient information on the alleged citation so I could exercise my right to prepare at a defense.  

I am uncertain what legal qualifications the Gila representatives have to make such claims and I question the authority Gila has to administer legal advice or recommendations to me.

Once again I ask that the claim/s against me be dismissed and that Gila, its subsidiaries and partners never contact me again on this matter.

Regards,

********* *******

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/25/2011, my spouse who was driving vehicle registered in my name, received a civil traffic violation in the City of **** ********** ****. On 5/2/2011, this violation was paid & check deposited (proof by cancelled check). On November 23, 2011, enforcement violation notice issued by Municipal Services Bureau (MSB) requested payment of $290.00 for unpaid balance due. MSB actually alleged charges twice for the same violation, $145.00 each. On December 2, 2011, I forwarded copies of cancelled check paid on 5/2/2011. On 01/28/2013, I received another request from MSB to pay $145.00, this time for one (1) violation indicating that fine was never paid. On 02/06/2013, I sent copies of cancelled check to MSB & City ** **** ********* to end this request for payment. On 02/27/2013, I received a notice from City ** **** ********* that this case was dismissed. On 3/4/2013, I sent copy of dismissal to MSB to close account. Calls to MSB on 3/12/2013, 3/28/2013, 4/9/2013 and email on 4/9/2013 requesting MSB to correct their website/internet account information pertaining to me, with negative results. MSB indicates GILA Corp., operates their website/internet and have no control over their online account information (msbselfserve.com). MSB & GILA Corp both indicate that the account was recalled from collections, case closed, but my account still shows a balance owed of $290.00. My MSB account is listed as reference number: ******* & account number: **********

Desired Settlement: To remove my name & account information from their website/internet, as this account/record information is not correct.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of **** ********** ** to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant’s account was recalled by our client on March 12, 2013. On March 28th and April 9th we advised the complainant account ******* is no longer in collections with MSB. We will look into our self-serve website and correct any issues if needed. This does not affect the complainant as we are not reporting the account as unpaid to our client. Thank you for bringing this matter to our attention.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: On 5/9/2013, a search on https://www.msbselfserve.com, entering my reference number of ******* and zip code reveals an amount due of $290.00.  

To date, I cannot believe that this account information is still reflecting a balance due, and the IT department of this corporation cannot clear this record.  My fine was paid & the check cleared on 5/20/2011, almost two years ago.  

I only ask that this record be removed from the MSB website to reflect a true, accurate account information that pertains to me.  I will continue to pursue this matter until resolved. Thank you.    



Regards,

****** ******





























Business Response:

MSB will look into our self-serve website and correct any issues regarding the complainants account. This does not affect the complainant as we are not reporting the account as unpaid to our client. Thank you for bringing this matter to our attention.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: 

On 5/17/2013, a search of the https://www.msbselfserve.com website reveals that the account information pertaining to account #******* and my zip code reveals a balance due of $290.00.  The website has not been corrected, as this account should have a zero balance and removed.  This information is not correct, and not acceptable.  I respectfully request that this company correct this inaccuracy.   

Regards,

****** ******

5/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They keep harassing me daily with robocalls saying there is some potential court matter. I have no outstanding debts owed to anyone that are not completely current in payments. I have never in my life defaulted on any of my legitimate obligations. These calls started a few months ago and happen daily, sometimes more than once. If they don't stop harassing me the next step will be getting my attorney involved.

Desired Settlement: They need to get their facts straight and correct their records and stop calling me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court- OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on May 3, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** and ******** going forward.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****




















5/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corporation is calling over and over about a person who does not live in my home and never has lived at this address. They use my phone number and street address. I have told them several times but they keep calling. Surely they can make note in their records and stop this harassment. This is bad business.

Desired Settlement: An email saying they have taken my address and phone number out of their records. The person they are trying to contact is Gloria Oman.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Multnomah County Court-OJD and Washington County Court -OJD to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
 
MSB has removed the complainant’s telephone information from its collection database, and added the telephone number referenced above to MSB’s do not call list on April 08, 2013. The complainant will receive no further contact from MSB going forward.

5/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Late in the day on April 5 I received - for the first time - a bill for a toll from travel on Jan 12. This bill includes a $15 violation for non-payment of the first bill which I never received. I am sure a complicating factor is that I moved one month after this travel. on February 14. The first bill was never sent to my then-current address nor forwarded to my new address. However, a toll bill from travel earlier in January WAS forwarded and received at my new address, and I payed promptly. I called on April 8, the first business day following receipt of the letter, to dispute the $15 violation fee. The service representative said there was no way to remove this fee, even though I had never received the initial bill for Jan 12 tolls either during the 30+ days I continued to live at the old address or forwarded to the new address; even though an earlier toll bill was forwarded to the new address & paid promptly; even though my TexTAg account is in good standing with all future tolls applied to that account; and even though I have a history of paying promptly all tolls incurred before TexTag registration. I had assumed this toll had been applied to my TexTag account since I never received a bill. This weekend I reviewed my TexTag account & realized the Jan 12 tolls had not been applied. The service representative did reduce the violation fee by $5. This is a small step in the right direction, and refunding the remaining $10 feels fair to me. I told the representative I would be reporting this business practice to the BBB. I feel it is not right to charge customers a violation fee for a bill never received, especially when they have accounts in good standing with both Municipal Services Bureau and Tex Tag.

Desired Settlement: I request a refund of the remaining $10 in "violation fee" to the credit card charged on 4-8-2013. If no refund is forthcoming, I request a written explanation for this business practice in this situation, with recognition that my account is in good standing. I wanted BBB to be alerted to this unfair business practice.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A/290 toll road in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

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