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Description

This company offers revenue management services for government entities nationwide. Services include collections, payment processing, billing and mailing, portfolio analysis and customer support.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gila LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gila LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 156 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

156 complaints closed with BBB in last 3 years | 70 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 134
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 156

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gila LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 18, 1995 Business started: 05/02/1991 in TX Business started locally: 05/02/1991
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Art Adams, VP, Information Technology Mr. Bruce Cummings, Chief Executive Officer Mr. Chris Dettbarn, VP / Collections Mr. Michael E. Epstein, Chief Financial Officer Mr. Jordan Freytag, Client Development Ms. Barbara Fugler, Controller Ms. Gloria Martinez, VP / HR Mr. Elye C. Sackmary, VP / Operations Mr. Jason Schmer, VP / New Services
Contact Information
Principal: Mr. Art Adams, VP, Information Technology
Principal: Mr. Bruce Cummings, Chief Executive Officer
Customer Contact: Mr. Elye C. Sackmary, VP / Operations
Business Category

Collection Agencies

Alternate Business Names
Gila LLC Dba Municipal Services Bureau MSB Municipal Services Bureau

Additional Locations

  • 8325 Tuscany Way Bldg 4

    Austin, TX 78754 (512) 371-9995 (512) 323-4223

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Additional Phone Numbers

  • (512) 323-4223(Phone)
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Additional Email Addresses

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Complaint Detail(s)

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent Gila a certified letter on 05/06/2014 requesting certain information to validate that this is my debt. Per the certified letter Gila was giving 21 days to either send me the requested documents or to remove this account from my credit report with any and all credit reporting agencies to which you report. You have failed to both the documents i request was: . A copy of the signed agreement/contract that grants you or another client the authority to collect the alleged debt account noted above. . A copy of any signed contract/agreement that alleged debtor had made with any debt collector, or other verifiable proof that debtor has a contractual obligation to pay any debt collector. . A copy of any foundation instrument (s) bearing the alleged debtors signature, making alleged debtor liable for the accounts named herein. . All statements while this account was open.

Desired Settlement: to remove this account from my credit report with any and all credit reporting agencies to which you report.

Business Response:

Gila LLC d/b/a Municipal Services Bureau is a private company that is contracted by government entities nationwide to collect unpaid fines and fees.

Based on the complainant's statement and our research, the following are our findings:

- We have attached the validation of the balance owed (which was mailed to the address on record on May 9th, 2014)

- Regarding the request, "A copy of the signed agreement/contract that grants you or another client the authority to collect the alleged debt account noted above" - MSB is under contract with the City of Beaumont.  Any requests to obtain a copy of this contract must be directed to the City of Beaumont.

- Regarding the request, "A copy of any signed contract/agreement that alleged debtor had made with any debt collector, or other verifiable proof that debtor has contractual obligation to pay any debt collector" - Please refer to response immediately above this one.

- Regarding the request, "A copy of any foundation instrument(s) bearing the alleged debtor's signature, making alleged debtor liable for the account named herein" - The attached validation of the balance owed (as provided by our client, the City of Beaumont) was sent to the complainant at the address of record on May 9th, 2014

- Regarding the request, "All statements while this account was open" - Please refer to response above immediately above this one.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company MSB/GILA I owe money to for an old utilities bill for Tacoma public utilities I attempted to make the full payment due on my account. First I was informed that my card didn't work because of incorrect zip code associated with my debit card. So they claimed that the payment was not accepted. When I contacted my bank (US bank) my banker informed me that indeed a charge was authorized for the full balance I owed of $480.29. I called the company back as well as faxed over proof that the funds were taken from my account in the amount of $480.29. They still said that no payment was made. Even with faxing them proof of the funds being deducted from my primary checking they still couldn't verify my payment. I called over EIGHT times and have yet to get a resolution. Very dissatisfied with the run around I have been given by this company and am concerned that they now have all my banking information but yet to rectify the situation and reconcile the balance of my account. At this point I will NEVER authorize any payment to be made to this company and if they process my payment that they claim they never received I will be taking them to court.

Desired Settlement: I want to know how my bank information gets lost. Extremely unprofessional company.

Business Response: Gila LLC d/b/a Municipal Services Bureau is a private company and is contracted by government entities throughout the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement as well as faxed documentation and the following are our findings:

- Depending upon the bank or company which provisions / underwrites a credit card, a transaction may show as funds being 'held' even if a transaction is declined
- In the case of the complainant's contact with MSB on May 30th, 2014, the credit card address on file with the financial institution did not match the information provided at the time payment was taken
- This resulted in funds being held by the financial institution but ultimately the transaction was declined
- When funds are held in this fashion, the financial institution usually releases them within a few days after the failed transaction attempt (sometimes in as little as 24 hours)
- The transaction information on the faxed statement reflects activity from May 30th, 2014 and the date of the statement (as shown on the document) is May 30th, 2014 which indicates the transaction funds had not settled but the statement does show an authorization hold at that time

If the complainant still finds that the monies have not been returned to her account by the financial institution and still reflect a hold or a settlement, please contact me and we can conduct additional research:

**** ********, VP Operations
###-###-#### (Office)
****.********@gilacorp.com

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is calling me about a ticket that was issued to a car that I have never owned

Desired Settlement: No more robo calls

Business Response:

Gila LLC d/b/a Municipal Services Bureau is contracted by government entities throughout the United States to collect unpaid fines and fees.  MSB is a private company.

Based on the complainant's statement and subsequent research, the following are our findings:

The complainant, Mr. Alex Macintosh and the person from whom MSB is attempting to collect are different individuals.  MSB removed the complainant's phone number from its database on June 6th, 2014 and placed both telephone numbers listed on the complaint through the Better Business Bureau on MSB's Do Not Call List.  The complainant should not have received further communication from MSB regarding this matter.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: phone calls come in to my home identified by caller i.d. only as "out of area, ###-###-####". When i pick up the phone a recorded voice states that "someone in your household may be involved in a court issue. please hold to be connected to a live agent." the first couple of times i have hung up, knowing the call is not for our household. Finally to end the calls i pick up and wait for 5-10 minutes on hold, only to have the call ended from their end. i called back to get a live agent. the call was indeed not for us since they asked for someone who is not a member of our household. i asked for the name of the company, which was given, but they hesitated to give their location. They agreed to remove my phone number from the file. i complained about the practice, but he only registered my wish to have my number removed.

Desired Settlement: I consider this type of call a major nuisance and bad business policy. there is no excuse for an answered telephone call to have to wait on hold, and inexcusable for the call to be dropped after a wait of any time. I wish to register the bad business practices of the company, and to hear from the BBB whether this is considered an acceptable practice. Thank you.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau (Complaint # ********).

Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your request that you wish to have Municipal Services Bureau discontinue calls to your telephone number, ###-###-####.

Based on the information you provided in your complaint, we have been unable to identify any consumer records associated with telephone number ###-###-####. Although we have not found any consumer records associated with this telephone number, we have added telephone number ###-###-#### to our internal “Do Not Call” registry. If you believe any other telephone may be forwarding calls to ###-###-####, please provide that number so we can remove it from our records. If you do receive any additional calls from our company, please provide the exact date and time that you received the call so that we are able to investigate this matter further.

We sincerely apologize for any inconvenience you have experienced.

If you have any additional questions related to this matter, please contact Aaron Million directly at ###-###-####, extension 3096.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was originally received a letter from Municipal Services Bureau (MSB), a trade name of Gila LLC, dated March 31st, 2014 stating that they were attempting to collect a debt levied against our business, from the Snohomish County Planning and Development Services in the amount of $209.04. According to the MSB, the debt was owed from a 9/23/13 non-payment with an account number attached. Since we have done no work with the Snohomish County Planning & Development Services in years, we assumed it was a wrong billing and contacted MSB to dispute it, and we requested proof of original debt be delivered to us. We spoke to a general collector who processed our dispute request. We received a letter in the middle of April from MSB stating they had received our dispute and would review the account. No proof of original debt was ever provided. Then on May 9th, we received another letter from MSB dated May 6th, 2014 labeled "Second Notice," which stated: "Our previous notice gave you the opportunity to respond within 30 days of receipt of such notice if you disputed the validity of the debt or any portion thereof. Since no notification has been received by our office, we assume this debt is valid." Clearly, this was mailed in direct opposition to their previous letter in April stating they had received our dispute request and it was being processed. So I called MSB again and spoke with a supervisor named **** ******* who stated the 3rd letter was sent in error, but that she didn't have any information about the original debt and could not supply the requested information at this time. As such, I asked that the fraudulent account information against us be removed from their system immediately to comply with the Federal Debt Collection Practices Act which requires that a collection company comply with our request for proof of debt within 30 days of request, which they did not. However, she stated they would not since they believed the debt was still valid. I then asked to speak to MSB's legal department and she stated she would not transfer me to them, then hung up on me. I personally contacted the Snohomish County Planning & Development department, which happens to be only a few blocks from my office, directly by phone and they confirmed that there was an invoice issued to the property address were we formally leased an office space. However, we vacated the office space in question in January 2013 and a new business leased following us in February of 2013. The invoice in question was issued in September of 2013, 8 months after we vacated the space, for a fire inspection of the premises for the new tenant. They weren't sure how our name was ever attached to the invoice, or why it would have been turned over to a collections company in our name, and they revoked invoice and said they would try to resolve it on their end to help us out so we weren't hassled by MSB. In summary, the entire experience showed that MSB was not following federal guidelines by providing proof of debt upon a consumers request within 30 days of the request being made. They issued letters contradicting previous letters they mailed to us. We provided them proof that the debt was not ours, yet they still tried to collect on it.

Desired Settlement: 1) A written apology from MSB, stating that they were in the wrong and attempted to collect a debt that we did not owe. 2) A settlement in the amount of the debt they attempted to collect from us ($209.04) for the time and effort to deal with their errant collection practices, for a debt that was not ours and we had proof of from the start. 3) Removal of our account from their records, and all others places it may or might show up, showing negative activity on our account.

Business Response: Please view attached letter.

Consumer Response: Complaint: ********

I am rejecting this response because:

We did not present their company with a "Cease and Desist" notice as they stated. What we requested was proof of debt be sent to us within the 30 day guidelines of the Federal Fair Debt Collection Practices Act, which they happened to reference in their response letter. We have already taken the steps on our end to contact the creditor they referenced, who confirmed with our statement that we should not have been named liable for the original debt, and no collection activity should have been warranted against us.

 
So again, our request for this business remains the same. We want any proof of debt that they are claiming that we owe. We know that none exists and this has been confirmed from the originating party. We still are requesting a formal apology from this company for trying to process a fraudulent claim of debt against our business. We are still requesting financial relief in the amount of the debt they were attempting to collect from us for time and resources lost on our part in trying to clean up their mess. Nothing less than all of the above conditions being met will suffice for a successful resolution of our complaint. If this continues more than 10 days from the date of this letter without full resolution including all of our conditions above, we will be discussing our legal recourse options for any loss of revenue or effect of the negative perceptions of our business that may have resulted from our named being added to a list of delinquent debtors.

Regards,

******* ********

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the Sonomish County, PDS to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ******* ******** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database. The complainant will receive no further contact from MSB as stated in our previous response through the Better Business Bureau; MSB has ceased and desisted all communication with the complainant regarding this matter.

As MSB has determined that the complainant is not the rightful obligor for this account, MSB is not able to provide any type of validation information. Please contact me if you have any questions or concerns at the number provided above.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company started calling me in error 2 and 1/2 years ago. I had just gotten a new phone number and they began calling looking for a ****** ******. This has gone on now for 2 and 1/2 years despite my numerous phone calls to them explaining their error. Now they appear to have attached another name to my phone and have begun phone calls looking for an ******* *******, ( and continuing the phone calls for ****** ******.) I have twice written cease and desist letters, called literally hundreds of times, spoken with three different supervisors and been given the same BS answer every time " We don't know why you are still getting calls." They don't seem to care that I am not the individuals they say they are looking for. I believe that they think if they harass me long enough I will pay them money to make them go away, which makes this a telephone scam and extortion.I am not in collections for anything, so what may have started as a simple error on there part has turned into long term harassment and as I fear now, a scam to get money to make them stop calling.They have called me as early as 6;30 am, as late as 11:30pm, multiple days in a row, weekends, all in violation of FTC and FCC regulations if this were a true case of collections. However, since I am not the individual they were trying to contact, this makes this a case of very personal ongoing harassment, even stalking, or, as previously stated, an attempt to extort money. I have been contacting them since 3/2011 till present.

Desired Settlement: No phone calls from the Gila Corp or any their subcontractors or subsidiaries

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau (Complaint # ********).

Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your request that you wish to have Municipal Services Bureau discontinue calls to your telephone number, ###-###-####.

Based on the information you provided in your complaint, we have been unable to identify any consumer records associated with telephone number ###-###-####. Although we have not found any consumer records associated with this telephone number, we have added telephone number ###-###-#### to our internal “Do Not Call” registry. If you believe any other telephone may be forwarding calls to ###-###-####, please provide that number so we can remove it from our records. If you do receive any additional calls from our company, please provide the exact date and time that you received the call so that we are able to investigate this matter further.

We sincerely apologize for any inconvenience you have experienced.

If you have any additional questions related to this matter, please contact Aaron Million directly at ###-###-####, extension ***.

Consumer Response: Complaint: ********

I am rejecting this response because: They repeatedly told me they "could not find me in their database and didn't know why I kept getting calls", but I did. The calls have temporarily stopped, but this has also happened in the past, and then they start up again. As previously stated, I believe this company harasses people in an attempt to extort money for debts owed by others, just to get them to stop calling. I have suffered through almost daily harassment for 2 and 1/2 years, made hundreds of phone calls back to them, issued at least 2 cease and desist letters, filed complaints with the FCC, contacted the state attorney generals office and the local police and queried attorneys on my options. None of this seemed to phase them in the past. I was polite, kept records like they asked me to, and yet the robocalls continued day after day after day. It was so stressful, upsetting and frustrating that I would many times disconnect my landline to escape their torment. So I'm just hearing the same thing from them I have heard for 2 and 1/2 years and fully expect they'll start this again in a few weeks. So no, this is not a resolution, this is more of the same BS I've been getting from them.

Regards,

***** ********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 28, 2014 I called and spoke to a GILA/MSB service representative about a collection that is showing on my credit report. I have never once heard from GILA/MSB regarding this account. I asked them what the two separate collections were for and asked for standard written documentation for verification purposes. I was told I would receive this documentation in approx. 7 days. On April 18th I made a second request to them because I had yet to receive any documentation from them. As of today's date I have yet to receive any documentation of this debt and according to Fair Credit Reporting requirements I request that they remove both items from my report.

Desired Settlement: I simply want both items removed from my credit report permanently.

Business Response: Please view attached letter mailed to the complainant May 19, 2014.

Consumer Response:

Complaint: ********

I am rejecting this response because: 

The creditor has violated the FDCPA by not responding to DV requests within the allowed time frames by law.  These debt collection actions without proper notification are a violation of law.

The supplied information (finally received well outside of the time frame required by FDCPA) about reported debt are both listed as the same service date but for separate amounts.

In such,

This is a Notice of Direct Dispute with you, under the provisions of FCRA §623(a)(8)(D), of the accuracy of information you have reported to my credit file.

This is a direct dispute of credit reporting. This is not a request for debt validation/verification  under FDCPA §809(b)

In compliance with FCRA §623(a)(8)(D), and enacting regulations published at  16 CFR § 660.4, this Notice of Direct dispute includes:

Identification of the specific information being disputed:

********* , *********

Basis for the dispute:

Supplied documents erroneously supply the same date but different amounts; making it impossible to prove the debt is valid



 

Regards,

***** ****

Business Response:  Per FDCPA the consumer/debtor has 30 days to dispute the debt in writing.  Both invoices may be for the same date, however, each invoice represents a distinct “Call number”. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I get at least 5 calls a day from this company. I have called them and they have no record under my name or phone number. The problem is they keep calling my work number. I have called them many times to ask them to stop calling. I was told that my number was put on the no call list which they say takes 24 to 48 hours to take affect. Does not work. I have contacted my Security Department to get this to stop.

Desired Settlement: Stop calling my work number.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

We were unable to locate calls made to telephone number ###-###-#### provided by the complainant in the past three months. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.  MSB may be contacting a number that is forwarded to the complainant’s number, in order to research – date and time information could assist in locating an account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: http://www.muniserv.com/ Supposedly this company conatced me at my ************ voice mail land line that i have had for at least 10 years, regarding an URGANT court matter, when i called they asked me if i was one of several people associated with this number, none of the names on the list was me or anyone i know, i went to ask them questions about them and who they are and how they got my number and the person more or less said Austin TX and refused to answer any other questions and ended the call with basically we have deleted your number so you will not get any more calls from us and hung up before i could ask any more questions.???? why??? I have found many web sites with the numbers they left on my voice mail and the numbers the caller ID says it was from and many of the web sites i have found state that this company is a scam. i found a web site that is called Municipal Services Bureau supposedly A Private out source for Municipal Courts Austin TX. However the phone number listed on the web site is not the same as the number i am told to call back in the voice mail messages, almost 20 messages with in a week and a half time frame. this is the number i was given to call back, ************** and here is the numbers the caller ID said it was from, two different numbers with the same pre recorded message. ************ ************. I am very suspicious about the whole thing, for one are these calls REALLY from Municipal Services Bureau or are they just using that buisness name and location as a way to scam people out of money, and two if this is REALLY from them, ARE they a legitimate company or are they just harassing people for old and long paid court tickets and fines? and scamming people that way?Maybe they are half legit or something, like a legit buisness using devious tactics to get money from people with little truth in the tickets and such?

Desired Settlement: I would like all the phone numbers completely investigated to make sure they are directly tied with Municipal Services Bureau and that the people calling actually work for this company, and if not, find out who they REALLY are, and if they DO work for this company that there is nothing shady or criminal going on with this company. Its very suspicious that 1, there number dose not match the web site number, 2, i have had my phone number for at least 10 years and none of the names even came CLOSE to being some one i know, and there were 3 o 4 names, and 3, that when i started to ask questions about them, who they are and address information the lady brushed me off and ended the call quickly to avoid having me ask any other questions about there buisness. PLUS, getting automated calls at least 3 to 5 per day, with the same prerecorded message, PLEASE do a detailed investigation because many of the web sites say these guys are bottom feeders and scam artist and other wise up to no good even if they do actually work for this company.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: bbb@gilacorp.com 
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** *********** **** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on May 23, 2014. The complainant will receive no further contact from MSB regarding the referenced case numbers (*******, *******, *******, and *******) going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company robo-calls me every day. There was a lull, but the call have started up again. This issue has gone on for over a year. I have no debts that would warrant contact from a collection agency. I have not provided them with my phone number nor asked to be contacted.

Desired Settlement: I do not want this company to call my home number ever again.

Business Response: Contact Name and Title:**** ********, VP
Contact Phone:**********
Contact Email:***@********.*** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant,***** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on May 19, 2014. The complainant will receive no further contact from MSB regarding the referenced case # 4197754 going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution is satisfactory to me.

Regards,

***** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/27/2014 Billing/Collection Issues
5/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: As a disabled person, I have a difficult;t time getting to the phone. These people leave a number to call, then they play music for at least 10 minutes before I hang up. I have had all I am going to deal with. No matter what they want, I am going to block their number, and if they call again I will call the attorney general. Any debts worthy of collection are bad debts, and they are wasting their time.

Desired Settlement: I want them to stop contacting me or, if not, to make preparations for a complaint filed with the attorney general and a call from my attorney.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
 
We were unable to locate calls made to telephone number ************ provided by the complainant.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.

Consumer Response: Complaint: *******
I am rejecting this response because: They have the wrong phone number, which I may have accidentally given them my old phone number. Here is the correct number which they called... ************. They may now proceed with the investigation. Thanks, and apologies for the mistake.

Regards,
**** *******

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Humboldt County, CA to collect unpaid fines and fees.

Per the complainant’s request, we removed ************ form our data base per the complainants request. 

Consumer Response: Complaint: *******

I am rejecting this response because: They have not accepted responsibility for their misrepresentation of the guidelines of Fair Debt Collections, to say that they can make a negative entry on my credit reports when they knew very well that this is not to be done when a debt has become 7 years past due. This is unethical and indicative of the unscrupulous practices of debt collection agencies that still exists today. It would behoove this agency to admit the wrongdoing of not one, but two of their representatives. This should be enough to make them think about such abhorrent behaviors but, if not, perhaps the Attorney General would be a better avenue for me to vent my concerns. I am sure the Attorney General would be happy to hear the recordings of our conversations, as they always say that I am being recorded. We shall see.

Regards, **** *******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am getting automated calls from "GILA CORP" 1-2 to 3 per day. Always from the same person,same tape, "This is [so and so] telling me there is an urgent court matter that I have to address imeidiatly, etc. And a toll-free callo back # that I never have the time to write down. I'm usally buisy, outside with something, have to quit and answer the phone. Just to find out its the dreaded " GILA-CORP " It's the same thing when I'm in the house. All very annoying I feel I'm being harrassd by a company that has no buissness even calling me in the first place! I do not owe anybody anything. Even if I did , the calls would be harrassmet just by the number of calls each day. I think " GILA CORP " needs to change their policy , and verify the phone number of the person they are calling , before they do. The number of calls I get each day is out of hand. STOP , calling , ME !!!

Desired Settlement: I think they need to change their ways , and do a little research before they put someones phone number on an automated calling list !

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the ***** ** *******.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, **** * ******* and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 25, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. Please allow 24 hours to successfully remove phone number ************.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number for weeks sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling the person named at that number and their main office number but have been unable to talk to a human. I want these calls to cease. I researched and found that this is a collection agency with numerous complaints regarding their practices. I have no outstanding billing/collection issues and have not received written notice stating otherwise

Desired Settlement: Stop robo calling me. If there is indeed an outstanding collection issue contact me via registered mail with a detailed explaination of issue and contact info (direct phone number not an 800 #)

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the State of Arizona.
 
We have reviewed the ***********'s statement and the following are our findings:
 
The ***********, ***** * ** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the ***********’s contact information from its collection database on April 25, 2014. The *********** will receive no further contact from MSB regarding the referenced case # ******** going forward. Please allow 24 hours to successfully remove phone number ************.
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company doing business as "MSB" or Municipal Services Bureau has partnered with Texas DPS. This company tries to collect money from citizens due to allegedly have more than two speeding tickets or various insignificant issues.They send you a letter with no legitimate contact information and zero options to correct bad information. This company received incorrect information regarding my drivers license and required me to pay $104 to reinstate my license. There is no recourse. There is no way to dispute a mistake. And if you were able to dispute a mistake it could be weeks before your drivers license is reinstated. Even if you pay their fee the delay the reinstatement of your license for 3-5 days. They will not even notify you if the issue has been corrected. They expect you to figure it out on your own.It is an absolute travesty and insult to Texas that your drivers license can be revoked without notice, and even by mistake without due process or a hearing before a judge.Now because I am unable to drive I cannot pick up my children, I cannot make my urgent doctor appointments for treatment and I will most certainly lose my job for failing to report for duty. All because of a long line of incompetence in a system with no checks and balances. The taxpayers deserve better than this. This is merely a scam that is a partnership with the government to fleece the public out of more money. This is unacceptable.

Desired Settlement: I think it is in order to have my entire $104.00 refunded and that the State of Texas cease it's contract with this organization as well as cancelling this poorly managed project. The general public deserve better than this. Nobody should be bounced around for 20 minutes on a phone system which is the standard for all business and services both public & private in Texas. Unacceptable.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private collection agency which is the contract vendor for the Texas Department of Public Safety’s Driver Responsibility Program.

We have reviewed the complainant's statement and the following are our findings:

The Driver Responsibility Program (Transportation Code, Chapter 708) establishes a system that authorizes the Texas Department of Public Safety (DPS) to assess surcharges to an individual based on certain traffic offenses that have occurred on or after September 1, 2003. Individuals are notified by mail each time a surcharge is added to their driver record. 

MSB mailed the complainant an initial notice on November 27, 2013 advising him of the Points Surcharge that was assessed to his driver license. The notice allowed the complainant to enter a monthly installment or pay the balance of $104 in full within 105 days to avoid suspension on his driving privileges. On March 24, 2014 a suspension was reported to the Department of Public Safety due to non-payment and notification was mailed the following day. The complainant contacted us March 31, 2014 and was informed of the two notices that he was mailed but stated only received one. He informed the representative he wanted to pay the balance in full and posted on April 1, 2014. Per the complainants statement we have contacted our client, The Department of Public Safety to validate the Points Surcharge. 

Notices mailed to the complainant are available upon request. 


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received my first call in January and was told I had a court fine that was turned over to collections. The lady I spoke with initially was professional and courteous and allowed me time to validate the debt and that it was sent to Gila for collection. I had not heard from the courts regarding the fine for 4 years and was confused as to why this action was taken instead of directly contacting me. A failure on the part of a small county court system not recording my new contact information after numerous calls and letters from myself regarding the matter resulted in the fine being turned over to collections. I set up a payment schedule and have either payed early or on the exact day. After making the second payment I started receiving phone calls within 3 hours of making payment asking me to make a payment. I would tell the person calling I made the payment and give them the confirmation number and go through a process of reaffirming all of my contact information and again confirming the dates agreed upon for payments. When I made my payment for March, they again called within 3 hours of me making the payment asking for me to make a payment. I again gave all the information with the confirmation number from payment made 3 hours prior. The company called 3 more times during that day requesting payment. Later that evening around 7pm I received another call from Gila asking me to make a payment. I again gave them the information and for the first time complained about the numerous calls. The woman on the line then threatened to have my driver license revoked. I asked how she could when I was making my payments when I said I would and all I was asking was for the numerous phone calls (which totaled 9 in 4 days) to stop. She then said they were going to contact the courts and have my license revoked. My husband overhearing the conversation took the phone because I was clearly getting emotionally upset and asked if he could help solve the situation. He was then transferred to a supervisor who again threatened to have my license revoked. The woman wanted full payment which my husband told her we had a payment schedule agreed to previously and would continue that schedule. She threatened the suspension of my license again which my husband responded with the legal process needed to have license revoked by a creditor which the woman finally resigned to the fact that we would continue to make the payments on the scheduled dates that was originally agreed upon.

Desired Settlement: I would like a letter of apology for the predatory practices and harassing me and causing undue emotional distress. I am disabled and suffer from PTSD and their was extremely upsetting to me emotionally.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Union County Court- OJD to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainants account is set up for payment plan on the 9th or every month.  Per the complainant’s request, MSB has removed the complainant’s contact information from its collection database on April 14, 2014. The account is still valid and owing, but will not receive any calls from us going forward.

Consumer Response: Complaint: *******
I am rejecting this response because: I would like a formal apology. I would also like to know,  since I filed the complaint with the BBB they no longer will accept any form of payment from me. I have been making payments through the UCJD otherwise I would have defaulted on my payments. This poor business practices and also against the law. 

Regards,
******* ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am constantly receiving harrassing phone calls by an automated dialer. The person they are looking for does not reside, never has at my home number. We have told them several times that this is not his phone number. I have also tried again several times to contact them to once again tell them to remove my phone number from their calling list. I am sick and tired of being harrassed in my iown home over a matter that has nothing to do with myself or my family.

Desired Settlement: First, I want my phone number removed from their system once and for all. Second, I want a letter stating that that my number has been removed from their system. Third, I demand a formal apology from *** ***** ********, *** and ***** ******, of Gila LLC. A few minutes of his time will surely not hurt to make up for the countless interruptions they have caused to my life and this will hopefully make him aware of flaws in how his company is operating.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ******** *** ********** to collect unpaid fines and fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ******* ******** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been getting a lot of calls from Gila Corp, they leave a message but never tell you who the message is for, I don't have a court case so iam wondering who this message is for. I want the calls to stop.

Desired Settlement: If you are going to call and leave a message please at least say who the message is for so we can solve the matter.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of Anchorage to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ********* ****** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number for months at odd hours and on weekends, sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling that number and their main office number but have been unable to talk to a human. I want these calls to stop. I want the messages on my answering machine to stop. From research done on the internet, I found that this is a collection agency. I have no outstanding unpaid debts, nor have I ever received any written notice of any unpaid debts. This likely for the last owner of my phone number but since there is no human to talk to I cant tell them that

Desired Settlement: I want the calls to stop. If there is indeed an issue that I need to be concerned with, I want a real human, not a robot to call me during normal business hours which is 9-5 CA time. Additionally, I want the real human to tell me exactly what the issue is and how to come to a resolution. The vague threat of some unknown issue is a ridiculous scam tactic and it's not only a waste of my time, but it's an invasion of my privacy.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, * ****** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 1, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Paid a debt in full for 59.38 plus 10.00 feeChecked today and they want another 3.00 and another 10.00Their story is they added the 3.00 on the day I paid. I had called that day and told to pay 69.38. So they added the extra money to collect an additional amount.This is a scam**** *******

Desired Settlement: Have the company agree that I do not owe anything at this time

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by Tacoma, WA Utilities to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Our records indicate the complainants account has a $0.00 balance as of April 2, 2014. The complainant does not have a balance on account ********.

Consumer Response: Complaint: *******

I am rejecting this response because:

Regards,

**** *******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Continued pre recorded calls from ************ asking for a call back. No message left, no real person calls. I refuse to respond to pre recorded phone calls.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** Corporation to collect unpaid court fees for the State of Arizona.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ******* **** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 3, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Complaint: *******

I am rejecting this response because:

Gila LLC should have done due diligence first and never tried to contact me with robo-calls in the first place.

No excuse for bad business practices. 

Regards, ******* ****

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gilla, LLC has called my phone over 20 times during the months of Feb and March of this year. They are looking for an individual that must have had my number prior to it being assigned to me by my phone carrier. I have informed them several times that I don't know the individual they are looking nor can they be reached at this number. I've been told they"d "take care of it and remove my number from their list". Obviously they haven't done what they promised.

Desired Settlement: Have this company stop calling me and do better research on the debts their trying to collect.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the San Joaquin County Court to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant, **** ***** and the person from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on April 3, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have made payments towards toll fees and have been told that they were not made in a timely fashion although they were to the best of my knowledge and I have the cleared checks and documentation to prove it. I have also saved every bill that was sent to me. I was never given an itemized invoice to show how my funds were being applied to my account balance, when they were received.... The staff was rude, aggressive and accusitory. Even when I spoke with a supervisor she was condescending. I paid all the fines because I felt I had no other choice but to do so. None of their arguments were based on anything that they are able to produce to me on paper. I had one toll charge one for $2.01 which I paid, then I received another bill for I paid another $18.01 which I paid then I finally paid $41.99. It was never spelled out clearly on my bills what if anything my payments were made toward, why they were considered last, what constituted last payment… There was also some wild claim I did not pay a bill which I never received $15.00. Their fee and fine policies were never spelled out clearly on the bills they submitted. The entire process has left me with a feeling that this is a corrupt scheme with a deliberate goal of bulling people out of money with threats, smoke & mirrors. I would apologize for completely loosing my patience on the phone but their practices are so seemly corrupt that I can not & will not.

Desired Settlement: I would like for them to provide transparency of their practices. My guess is by doing so it would become it would become difficult for them to collect these seemingly arbitrary fees and fines. They need to clearly itemized their billing and re-train their staff to be professional and courteous. I had heard of horror stories of these toll collectors but felt if I just sent in my payments then it would be fine. It is currently my understanding that I have paid all my bills but with no invoice proof provided just with what I was told over the phone. I have requested a paper receipt be mailed to me with confirmation of my payment because I am scared I will continue to be bulled and threatened by this company. No consumer should go through this!

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the **** and **** toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located two accounts under license plate *******. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. Once the first notification is mailed, the complainant is provided 30 days to make a payment in full without any violation fees added.  If payment is not received within 30 days, the accounts are assessed violation fees. Below is a summary for both accounts registered to the complainant, also we have attached all notices mailed to the complainant.
 
Account Reference: ******
The first notification was mailed on 10/**/13 with a balance of $3.01 due by 11/**/13.  On 11/**/13, the second notification was mailed including a violation fee due to non-payment; a balance of $18.01 was due by 12/**/13. The complainant made a payment of $3.01 on 12/*/13 leaving an account balance of $15.00. Since the payment was not paid in full by 12/**/13, a third notification was mailed on 1/*/14 with an additional violation fee of $15.00 assessed to the account to total a balance of $30.00 due by 2/*/14. MSB received a second payment to the account of $18.01 on 1/*/14 leaving a balance of $11.99 on the account. A final notice was mailed to the complainant on 02/**/14 reflecting the past due balance and the violation fee totaling $41.99 due by 3/**/14. MSB received payment in full for the account on 3/*/14.
 
Account Reference: ******
The first notification was mailed on 12/**/13 with a balance of $1.67 due by 1/**/14. On 01/**/14, the second notification was mailed including a violation fee due to non-payment; a balance of $16.67 was due by March *, 2014. MSB received the payment in full of $16.67 on March *, 2014 and no further violation fees were assessed to this account.
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Gila Corporation repeatedly calls. I have no business with the firm and owe no money to anyone.

Desired Settlement: Stop contacting me at ************

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** Corporation to collect unpaid court fees for the State of *******.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** ********* and the individual from whom *** is attempting to collect are different individuals. *** has removed the complainant’s contact information from its collection database on March **, 2014. The complainant will receive no further contact from *** regarding the referenced case # ******** going forward. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid multiple tolls in November, included reference number ******. I then received a late bill from them in January which I promptly called about. I was told that my call in November would be listened to and returned. Time passed with nothing. Then in February, I received a second late bill ($30 in late fees at this point) and proceeded to call them again. Keep in mind, there is a ridiculous wait time. Total I waited on hold for over an hour since they at one point hung up on me and did not call me back. Then I was told that they called me on January **** (which they did not - no missed call or message) and insisted I pay including the $30 late fees. I asked to talk to a manager (which they would not let me) and was told my calls would be listened to and returned. After once again, no return call, I called back and their only solution since "I was liable" was to pay the fees.

Desired Settlement: I would like to be refunded the $14.13 I paid even though I also feel I had many hours of my time wasted trying to even contact this company.

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the **** and **** toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB located four accounts under license plate *******. As a courtesy, MSB waived the following amounts under the complainant’s accounts: ****** $10.00 and ****** $20.00 totaling $30.00 in violation fee credits. Violation fees were not assessed for ****** and ****** as they were paid by the initial due date. All accounts referenced above are paid in full and no other accounts are listed at this time under license plate *******.

All notices were mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. Once the first notification is mailed, the complainant is provided 30 days to make a payment in full without any violation fees added.  If payment is not received within 30 days, the accounts are assessed violation fees. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 01/28/2014, I called MSB to inquire about the nature of their harassing phone calls. On the automated voicemails MSB leaves it references a "Urgent court matter" thus making you believe they are a legal court entity. I spoke to a MSB represenative who further led me to believe they were a legal court entity. He claimed, I owed MSB $ 670.00 for a traffic ticket back in 2006. I never got a ticket from back in 2006, I have a clean CA DMV record and havent had a ticket in well over 15 years. On 01/28/2014, I verbally served MSB with a C& D order and asked them to validate the alleged debt pursuant to the FDCPA. On 02/07/2014, MSB sent me a computer print out on a MSB company letter head of the alleged debt. This clearly doesnt meet the FTC's guidelines of what constitutes as proper debt validation. MSB continues to harass me with multiple phone calls on a daily basis after both verbal and written C&D request were issued. This is a clearly a violation of the FDCPA. MSB has also not been able to legally validate this debt request pursuant to the FDCA. I request MSB to immediately cease and refrain from the harassing phone calls. The C & D order also request them to only contact me in writting. I have documentation that I am prepared to present as evidence including: phone calls / caled ID, phone bill records, and letters that clearly show MSB has violated the FDCPA, FTC, and the C&D orders by continued collection efforts and Non-Compliance with the C&D orders. If MSB doest comply, I will have no other option but to seek punitive damages from Gila, LLC"DBA" Municipal Services Bureau ( MSB). I am attaching the previous ceftified letter(s) along with the certified mail return receipt sent to MSB. I have also filed formal complaints with the CA & TX Attorney Generals Offices & the Federal Trade Commission / Consumer Financial Protection Bureau.

Desired Settlement: Stop calling me which is a continued collection effort & violation per the FDCPA or legally and properly validate the debt per FTC & FDCPA guidelines. Only communicate with me via mail.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your inquiry via the Better Business Bureau. Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and outstanding municipal debt.

With respect to your concerns related to any voicemail message(s) intended for you, we have determined that the contents of the message are in compliance with all applicable legal requirements.

We have also added the telephone number listed on your account (MSB # ******** - ****** County Court Case # *******) to our Do Not Call List and you should not have received any further telephone contact from MSB after March 4th, 2014.

We have also suspended all collection activity on this account for Fresno County Court pending receipt of original documentation from the Court regarding this account.  Once this information is received by MSB from the Court, MSB will forward the document(s) to you via mail.

Please do not hesitate to contact me if you have any questions in the interim.

Sincerely,

**** ********* ***
**** ********* ** **********
Municipal Services Bureau
************ (Office)
************ (Fax)
**************************

Consumer Response: Complaint: *******
I am rejecting this response because:

I have never been contacted by Gila, LLC / Municipal Services Bureau ( MSB) nor have, I ever received a ticket in Fresno County. So this debt is not known to me and has not been validated pursuant to the FDCPA & FTC guidelines. It doesnt matter if Gila, LLC "DBA" Municipal Services Bureau ( MSB) contracts with cities, counties, or states around the country that still doesn't exepmt you from obeying consumer laws. MSB / Gila, LLC is still subject to the FDCPA / FTC laws. You still have violate my consumer rights not to mention both federal & state statues by ignoring my C&D orders with continued calls, improper debt validation, continued collection activites by still sending collection letters on more than 5 documented occasions. MSB has this evidnce which, I have most recently provided via USPS CMRR.

MSB also represents themselves a "Private Corporarion" whichis not true accoridng to the TX *** it operates as a TX LLC. Please consider this alleged account still disputed pending further legal action.

Regards,

**** ********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 17, 2014, Municipal Services Bureau (“MSB”) made a credit inquiry to *******. Credit inquiries can negatively impact a consumers credit rating. MSB is a collection agency that contracts with courts and governmental entities to collect unpaid fines, fees, and penalties. I have never received any correspondence from MSB indicating that it was retained to collect a debt. I called MSB to ask why it made the credit inquiry. MSB told me that it does not have an account in my name, but believes that it may have made the inquiry on behalf of the Minnesota Department of Revenue, which is one of its clients. The Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., permits distribution of a consumer credit report to an entity that “intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer.” 15 U.S.C. § 1681b(a)(3)(A). Section 1681b(a)(3)(A) provides a permissible purpose for a creditor to obtain a consumer report for collections purposes only if the creditor reduced its claim to a judgment or the consumer was a “participant” in the credit transaction because thr consumer “initiated” the transaction or applied for credit. Pintos v. Pac. Creditors Association, 605 F.3d 665, 675-76 (9th Cir. 2010). Where a debt does not result from any transaction which the consumer initiated, section 1681b(a)(3)(A) does not authorize a debt collector to obtain that individual’s credit report. Id. at 676. MSB's inquiry violated the FRCA. I am not a participant in a credit transaction with the Minnesota Department of Revenue. I have never given permission to the Minnesota Department of Revenue or MSB to run a credit check. Moreover, the Minnesota Department of Revenue has never put me on notice of any sort of claim, and certainly has not had any alleged claim reduced to a judgment. I do not owe a debt to the Minnesota Department of Revenue. Nevertheless, MSB refuses to take steps to remove the inquiry.

Desired Settlement: MSB should immediately take steps to remove the February 17, 2014 inquiry from my ******* credit report and from any other credit report of any other credit reporting agency(ies) that it contacted.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate an account with the information provided.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number or report number located on the ******* report.

Consumer Response: Complaint: *******

I am rejecting this response because: 

I don't have an account number because I have never received any correspondence from MSB.  The confirmation number on the ******* report is **********.  I have no other information.  This is a mystery to me.

I have called MSB on least three different occasions with my name, address and social security number.  I keep being told that MSB has no account in my name, and therefore they can't assist me.  MSB's inability to identify the applicable account is not a valid reason for denying my request.  The fact that MSB does not have an account on me but nevertheless made a credit inquiry about me to ******* (and perhaps other credit reporting companies) is additional evidence that the inquiry made on February 17, 2014 was in violation of the FCRA.  I am again attaching proof that MSB made the inquiry, and request that MSB take immediate steps to have the inquiry removed. 

Regards,
*** ******

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Minnesota Department of Revenue to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

MSB obtained this credit report with the express authorization from our client, the Minnesota Department of Revenue as part of a pre-collection process related to a financial obligation owed to Minnesota Department of Revenue in the amount of $165.60. This financial obligation was incurred on December 12, 2013 and paid in full on March 7, 2014.

In light of this financial obligation being resolved without further collection efforts required, MSB will request that ******* remove this inquiry from your credit report. We ask the complainant to allow adequate time for MSB and ******* to process this request, pursuant to FCRA. We have attached the notification submitted via facsimile to ******* on March 20, 2014.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me, provided that MSB did not make an inquiry to any other credit reporting agency.

Regards,
*** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This corporation calls 2-3 times every day, Mon - Sun. They leave a message asking to call about an urgent court matter that does not exist. When you answer the phone it is a robo call and no one is there.

Desired Settlement: Please help me make it stop. They call while I am sleeping, as I work 2 me shift. When I am awakened, the lack of sleep affects my job. Please help me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Hawaii 1st Judicial Circuit to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** **** and the individual from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on March 11, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have received dozens of phone messages claiming that an urgent court matter must be addressed from ************. We DO NOT have any court issues. These phone calls require a return call to an 800 number in order to resolve the issue. We don't want to call, that will only lead to more phone calls. We know that the 'courts' send letters through ****, not phone calls from a mysterious agency. These calls have now exceeded our tolerance and must be stopped. Our phone service provider is unable to block the number.

Desired Settlement: We just want the calls to stop!!!!!!!! We are in our 60's now, retired and just want to live peacefully. We wouldn't be where we are now if we had 'court' issues or other problems!

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the ***** ** *******.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ***** ****** and the individual from whom MSB is attempting to collect are different individ***** *** *** ******* *** ************* ******* *********** **** *** ********** ******** ** ***** *** ***** *** *********** **** ******* ** ******* ******* **** *** ********* *** ********** **** * ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, as they do Robo-calling, I reserve the right to submit another complaint if I receive more phone calls from Gila Corp. or MSB, or any of their affiliates.

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On January 20, 2014 the company left a message on my mother in laws voicemail saying that they were a collection agency calling to collect a debt. I called the company and they had my phone number but did not call it before calling my mother in law. During this phone call I was told that the debt owed was 383 dollars and some change and that I had until March to pay it. I also asked that they remove my mother in laws phone number and call me on MY phone. On February 18th they left another message on my mother in laws phone again revealing that they were calling to collect a debt. I then called them demanding that they remove her number and only call my phone which they haven't done once although they had that information all along. On this day they again told me that the balance was 383. I said that I would call back soon to pay it. On February 22nd I called to pay it off in full and they told me that I now owe 470. I said no I owe 383 and that is what I was told on the 18th. The lady said that the fees were added on the 13th of February. I asked if they were added on the 13th then why was I told on the 18th that the balance was 383? The lady said that when a customer asks what their balance is, they don't normally tell the The balance including the fees they only tell them the original balance. When they told me on January 20th that I had until march to pay they never told me anything about fees being added. They also never sent anything in writing after having contact with me on January 20th. They claim to have sent out a letter on January 13th but I never saw any such letter. I called multiple times since the 22nd offering to pay the original balance and they refuse to take off the fee even though they illegally left information about me owing money on a family members voicemail twice and the supervisor admits that they never disclosed the fees like they are supposed to but states that even if they did not disclose them that they are still valid. I am willing to pay what I owe but not the fees that were added without informing me first. Today on February 25th I requested a copy of the letter that they state they sent to be mailed to me.

Desired Settlement: I am willing to pay my bill of 383. I feel like they should not have embarrassed me by leaving messages on a voicemail other than MY phone when they had that information. The first time maybe they made a mistake but after asking to have that number removed and to call me instead? That second time was not ok. Second, if someone would have told me in the beginning that if I don't pay by such and such date that there will be a fee added... Then the fee would have been valid. I was lied to about the amount owed on the 18th of February and never received written notification of this debt. So I am not paying the fee and I want it dropped.

Business Response: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business Bureau. Municipal Services Bureau (MSB) is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other outstanding municipal debt.

You indicate in your complaint that certain information related to the above-referenced matter was improperly disclosed in a voicemail message. You further allege that the additional collection fees and interest/late payment charges assessed on the above-referenced ****** ****** ********* debt were not properly disclosed. Further, you confirm that you are responsible to pay the original amount owed to our client, ****** ****** *********.

With respect to your concerns related to any voicemail message(s) intended for you, we have determined that the contents of the message are in compliance with all applicable legal requirements.

Upon review of the above-referenced unpaid utility debt, MSB notified you about this matter on or about January 13, 2014. In this letter, you were notified that your failure to pay within 30 days of the date of the letter would result in additional collection charges as well as the accrual of interest/late payment charges, as authorized by ****** ****** ********* and Tacoma Municipal Code 12.01.030. Late payment charges continue to be assessed against the outstanding principal balance every 30 days at 1% of the principal balance with a $3.00 minimum charge, whichever is greater.

For your reference, I am including a copy of the letter that was sent to the address provided to MSB by ****** ****** ********* at the time the account was referred to our office.
For your convenience, below is a breakdown of your balance as of the date of this letter. If you have any additional questions related to this matter or do not feel this matter has been resolved to your satisfaction, please contact the ******** ** ***********, ***** *******, directly at **************, extension ****.

Original Principal: $383.14
Collection Fees: $84.29
Late Payment Charge/Interest: $3.83
Total Amount Due: $471.26

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. All calls to or from Municipal Services Bureau may be recorded.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called several times stating, "This is neither a collection or sales call" and to return the call "concerning an urgent court matter". I do not/ and have never had bills that have gone to a collection agency and they are clearly over the line. This is total harassment. No one lives in my home but me and these calls need to stop. I am not going to call them back because I do not want to hear the language they use, as I have read about them after googling them. They need to stop it. I can't understand how you, as a responsible company, give them a good rating. I suppose people just don't take the time to complain about them. I am not/never have been their client and I believe what they're doing is illegal.

Desired Settlement: I want you, as a responsible agency, to tell them to stay away from my phone number and stop harassing me. I have filed a complaint with the Attorney General of Texas, as well.

Business Response: Gila LLC d/b/a Municipal Services Bureau is contracted by court systems and government entities throughout the United States to collect unpaid fines, fees, and municipal debt.

We have received *** *****'s inquiry via the Better Business Bureau and the following is our finding:

  -  The individual MSB is attempting to contact and *** ***** are different individuals.  We have added *** *****'s telephone number to our Do Not Call List and she should not receive any additional telephone calls from MSB regarding this matter.

If you require any additional information or assistance, please feel free to contact me directly:

**** ********* *** **** ********* ** **********
Municipal Services Bureau
************ (Office)
************ (Fax)
**************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called ************, my home phone, repeatedly asking for an ****** ******** who does not live here, has never, to my knowledge, lived here and whom I have no knowledge of at all. The automated call says to hang up if I am not this person, which I do, But the calls continue.

Desired Settlement: I'd like this company to find ****** ******** and stop harassing me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by ******* ******, ** to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ****** ******* and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on March 17, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,
****** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been calling my home phone number, ************ for months at odd hours and on weekends, sometimes multiple times a day with "an important message" and wants me to call back to a separate 800 number. I have tried calling that number and their main office number but have been unable to talk to a human. I want these calls to stop. I want the messages on my answering machine to stop. From research done on the internet, I found that this is a collection agency. I have no outstanding unpaid debts, nor have I ever received any written notice of any unpaid debts.

Desired Settlement: I want the calls to stop. If there is indeed an issue that I need to be concerned with, I want a real human, not a robot to call me during normal business hours which is 9-5 Alaska time. Additionally, I want the real human to tell me exactly what the issue is and how to come to a resolution. The vague threat of some unknown issue is a ridiculous scam tactic and it's not only a waste of my time, but it's an invasion of my privacy.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the **** ** ********* to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ***** ** **** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 18, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a toll bill from this company requiring me to pay $1.67 for a toll incurred on 10/03/13. The amount included $.67 in tolls and a $1.00 processing fee. I paid the bill via credit card on 11/12/13. Subsequently, I received an additional bill dated in February 2014 for the same amount and for the same toll incurred on 10/03/13. When I contacted the customer service desk, their only solution was for me to mail (incurring postage costs) documentation that I paid the bill. When I asked if there was any other way to do this (i.e. via email, fax, in person, etc.), the customer service representative said there was not. This is an unacceptable form of problem resolution. How do I know that, when I send the documentation in, they will not send me another bill for the same toll four months from now. It appears that they think they will get away with such a small amount and that I will pay it again because I am either frustrated with their collection practices or simply forgot about the previous bill. How many other customers have they robbed by sending duplicate bills for the same toll.

Desired Settlement: This business needs to adjust their collection practices so as not to send duplicate bills for the same toll. Additionally, if they do make a mistake and send duplicate bills, they need an easier means of disputing the bill that does not require the customer to incur additional costs. Lastly, they need to adjust my account to reflect a $0.00 balance and send me documentation stating this account balance.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB contacted the complainant explained the billing process, the RMAs we bill for, the reason why he received the two notices within the same billing period.  We advised the complainant the transactions were two different times and not a duplicate. Per our conversation we waived the second bill and mailed a confirmation letter regarding the zero balance on his account.  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards, ***** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently registered (November 2013) my second car for a TX Tag because I continued to receive violations that stated that I had missed the first payment date when I had never received the first letter to start. When registering my second vehicle I asked the customer service agent (that took nearly 4 hours to actually get on the phone) if my car had any other tolls that needed to be paid so that I would not have to deal with this again. They stated "No." that my vehicle was clear and after that point I would be billed on my Tx Tag account. So here I sit in January nearly 3 months after register with yet another Toll Violation that that states that they originally billed me on 12/14/13 (after I set up the TX tag) for tolls that occurred in October and November (after they had stated that my plate # was clear and that I had no more tolls with out the Tx Tag). This is the third time that they have failed to even contact me before sending a violation and at this point have blatantly lied to me about the current status of my vehicle before I signed up for the TX Tag. I have no problem paying my tolls if I receive them in a timely and truthful manner with out letters that state that I am in violation when they have not even contacted me. I have tried to reach them at this point and have been on hold for 15 minutes, this has gotten ridiculous and unfair.

Desired Settlement: I would like the violation and processing fees removed before I pay this statement and an explanation as to why their representative tied to me and stated my car had no more tolls. As well, I would like to know WHY they cannot seem to get an original statement to me in a timely manner and send violations rather than calling their customer for which they have my phone number under my profile.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************   
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
The complainant contacted MSB on January 30, 2014 and spoke to supervisor ***** ****** and waived fees as a one-time courtesy.  The following day payment was obtained from the complainant and posted to the account on February 3, 2014. On February 10, 2014 an MSB team lead, ******* ******, followed up with the complainant to see if all issues had been resolved. The complainant stated at that time that he had reported mailing issues with postal service (as suggested by ****** ******) and does not plan to drive toll roads any longer. At this time customer has no outstanding balance but was advised that the balances paid would not reflect any subsequent transactions on the toll roads.

Consumer Response: Complaint: *******

I am rejecting this response because:

At no point did I ever state that I was having issues with the postal service delivering my mail. This was suggested by the original supervisor I spoke to, to which I stated that they were the only article of mail that was not arriving. The postal service has delivered every other article of mail (bills, magazines, junk mail etc) with out issue. The second person I spoke to once again stated that maybe it was a postal issue, to which I told her the same thing and she responded by repeating the idea that it was a postal problem. This went back and forth several times while on the phone with her simply repeating the idea that it was postal problem and not the MSB or CTRMA. After repeatedly stating that it was not a postal problem I simply gave up as my bill has been paid and stated that I would not be doing business with them in the future. 

Regards,

****** **********

Business Response: *** **********,

While the payment of the bill is appreciated on behalf of CTRMA, the ends cannot justify the means and I want to ensure you are satisfied with the ultimate outcome. Please feel free to contact me directly so we can discuss further.  You can reach me at ***** ********.  This is my office line, there is no voice tree.  If I am not immediately available please leave a voicemail with a callback number and I will return your call as soon as I can.

Sincerely,

**** ********* *** **** ********* ** **********


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company repeatedly calls my phone at all hours of the day and leaves messages. I have no business with them. They don't leave notice as to why they are calling me.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private agency which is contracted by the ********** ** ***** ** ******- Parking to collect unpaid fees.

We have reviewed the complainant's statement and the calls in question and the following are our findings:
MSB was able to locate consumer # ******* with a balance of $85.00. The violation was assessed on 02/14/12 for Vehicle Over Rear Lane (parking). At the time of the violation the 2005 ***** had license plate ******- see remarks notation on attached vehicle registration information and was canceled 1/16/13. The updated license plate is ******* and remains registered to the complainant. MSB can be contacted via phone at ************** if additional information is needed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: For the past couple of months, we have been receiving several calls per week from "Out of Area" with the phone number **************. A recorded message tells us that this is not a sales call, but we should call back concerning an urgent Court matter. I have reviewed several websites that show this phone number is linked to a collection agency known as Gila Corp/Gila LLC, dba Municipal Services Bureau. Being suspicious of this call and recording, I searched online and have read numerous posts about this company as a collection agency for municipalities and police departments. Neither my wife nor I have any unpaid bills, let alone tickets of any kind. I am given no personal information in the recording about why they are calling me, and I have never received a letter from anyone concerning any debt. Therefore, I refuse to call this number back. However, I will no longer allow this company to harass me any further. I am starting with this complaint with the BBB in hopes of having this matter resolved. If it cannot be resolved, I will further pursue this matter with both the Michigan and Texas Attorney General's office and the FCC in hopes of Gila LLC paying a substantial financial penalty for harassment. In addition, prior to beginning this Complaint, I read several of the 115 collection issue complaints, and I am stupefied as to how you can give this company an A+ rating. The complaints may have all been resolved, but look at what people are complaining about! This company is conducting business in an undignified, unethical and illegitimate manner. Their website (www.gilacorp.com) has the audacity to state "Experience. Execution. Ethics." I believe someone should provide them with a ********* Dictionary so they can look up the definition of ethics. Thank you for your time and assistance.

Desired Settlement: An apology from Gila LLC for their invasion of my privacy and constant harassment over the past couple of months.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** *********** to collect unpaid court fees for the State of *******.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ******* **** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 24, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Regards,

******* ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/25/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After renting our house in San Antonio and moving to Austin, I was left with a CPS energy that went into collections with Municipal Services Bureau. When I received the bill I called to arrange to make a payment and was informed that each time I make a payment, I will be charged a $10.00 convenience fee. Whether I pay by phone, online or by check, I will be charged this 10.00 fee. A fee for making my payment?! This is very unfair and I would even say it's criminal. People like me that try to pay this bill each month are getting penalized with this $10.00 fee. I don't have the money to pay this bill all at once, so I'm left with no other option than to have this company add $ 10.00 to my balance each time I make a good faith effort to pay. I don't believe this company should be allowed to continue this practice.

Desired Settlement: If I make a good faith effort to pay each month , I don't think I should be charged a 10.00 fee ( this is not a credit card with interest ) or perhaps a reasonable settlement to pay in full.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private agency which is contracted by CPS Energy to collect unpaid fees.

We have reviewed the complainant's statement and the calls in question and the following are our findings:
MSB was able to locate consumer # ******** with the information provided by the complainant. All credit card payments made using our online service, phone service, or mail service are subject to the convenience fee. The fee is dependent on the amount being paid which ranges from a $10.00 - $20.00 convenience fee. Any check payments made via online service or phone service will be subject to convenience fee as well.

If the complainant is looking to avoid the processing fee the following options are available:

•    Mail in Payments – Check (subject to 14 day hold), Money Order, Cashier’s Check
•    ******* ***** – Subject to Vendor Fees
•    ***** **** – Subject to Vendor Fees
•    *** **** ******* – Subject to Vendor Fees

We have attached a copy of the statement on our letters we send out advising of the fee.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am getting harassing recorded phone calls on a daily basis from this company about " an important court matter". Since I have not even received a parking ticket in 40 years this seems to be a scam and I refuse to call their 800 number to be victimized as a senior citizen

Desired Settlement: Stop the phone calls

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ****** *** Judicial Circuit to collect unpaid court fees.
 
We have reviewed the complainant's statement and the following are our findings:
 
The complainant ******* ********** and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database on February 13, 2014. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have received multiple collections calls on a new cellular number I recently obtained. The number the calls were from was ************. My cell number is ************ prior to porting my old number. I have told the caller that I am not the person they are asking for and threatening legal action. I have asked that they stop harassing me ( on Christmas Eve). I have never had a collections issue in my life and and well prepared to sue this company not only for harassment but for violations of the federal do not call list. I have no pending debt with anyone and I do have the funds to take this to the next step if necessary.

Desired Settlement: Stop Contacting Me

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

We were unable to locate calls made to telephone number ************ or ************ provided by the complainant. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number.  MSB may be contacting a number that is forwarded to the complainant’s number, in order to research date and time information could assist in locating an account.

Consumer Response: Complaint: *******

I am rejecting this response because: I continue to receive calls from  ************ on my ported phone number of  ************.  Additional calls received 12/30,12/31,1/2,1/3,1/6,1/7,1/8 and 1/9.

Regards,

******** *******

Business Response: MSB was unable locate calls made to telephone number ************ or ************ provided by the complainant. Although calls were not located, MSB added the telephone number referenced above to MSB’s do not call list on January 29, 2014. Please note if we were unable to locate calls under the number provided other lines may be forwarded.

MSB contacted the complainant on January 13, 2014 to obtain additional information and possibility of calls being forwarded via another number. The complainant stated “it was not her job” without us being able to request additional information calls may still be received by the complainant.  

MSB has ceased all telephone calls to the telephone numbers provided and added them to our internal do not call registry.  If the complainant would like to discuss further and provide additional information for any other lines that may be forwarding calls to the telephone numbers that are the subject of this complaint she may contact us via phone at **************.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, they did not resolve the issue I did by changing my cellular phone number.
Regards,

******** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/25/2014 Billing/Collection Issues | Complaint Details Unavailable
1/18/2014 Billing/Collection Issues | Complaint Details Unavailable
12/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: MSB Gila Group has failed to validate current information regarding an alleged debt from. I have asked several times and have full documentation with usps receipts of demand letters to their company requesting a current status standing with the creditor. Their information is old, not valid and continue to report a non-validated alleged debt. Their business practices are violations in Federal and State law.

Desired Settlement: Deletion of this account from my credit report, or current date, amount and resource on the creditors letter head stating the current amount and status MSB Gila Group states I owe.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number and DOB for verification purposes.

Consumer Response: Complaint: *******

I am rejecting this response because: I have sent multiple letters to this company, including the *** ***** ********, regarding this alleged debt. MSB should have all the accounting records and letters I have sent to them with all the information in their files. I recommend MSB research their files for all related letters from me, and the letter addressed to their compliance department and *** ***** ********. 

Regards,

****** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am unemployed & have cleared my driver record but the company still holds me accountable. I am unemployed & the company has not recognized my status to have my surcharges lowered.

Desired Settlement: For them to fix my driver license record, lower my fees to the indigent level, refund my previous payments to the indigent level.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is the contract vendor for the Texas Department of Public Safety’s Driver Responsibility Program.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide his ID/DL or surcharge reference number.

Consumer Response: ****** ****** ****** ****** ****** ******

Business Response: MSB received an application to the Indigency Program on November 26, 2013 and a notification was sent to the complainant advising supporting documentation to prove indecency status is required. The complainant called to check the status of application on November 29, 2013 and December 2, 2013 and was advised a notification was mailed requesting additional documentation. The complainant was informed proof living status and income from him or someone that supported him financially would need to be provided.  The complainant requested to speak to a member of management and was advised callback would be placed.

On December 04, 2013 the complainant spoke to **** a MSB supervisor. The complainant was informed in order to proceed with application supporting documentation is required per the Texas Department of Public Safety Driver Responsibility Program.  The complainant requested to speak to the supervisors manager. 

****, the **** ****** ******** spoke with the complainant and requested that his application be approved without supporting documentation to support income for Head of Household and/or other Household members. The complainant stated he lives alone and supports himself, the Director then requested for the complainant to provide supporting documentation showing how he supports himself without employment.  The complainant then stated he listed himself as a dependent of his father, **** advised the complainant he needed to provide supporting documentation of his current situation by providing his father’s income to obtain household income. The complainant stated he would not do that and was advised that without supporting documentation MSB would be unable to determine eligibility status. **** then informed the complainant he has 3 open surcharges and could pay a minimum payment of $13.33 on each account and pending no additional restrictions the suspension would be lifted. The complainant asked if we would be able to refund the money once he was approved for Indigency, we advised amounts paid would remain on the account. He asked if he could resubmit an application and not indicate his father supports him, **** advised him she could not give him advice on what to provide on the application but reminded him the application was notarized. The complainant requested processing time and was informed if submitted online it would take 14 business days. The complainant asked if we could expedite and was informed we work applications in the order it was received for everyone. The complainant stated during the call he filed a complaint with the Better Business Bureau. **** advised supporting documentation is required to proceed with Indigency eligibility and provided her direct number.

MSB is unable to proceed with eligibility without proper supporting documentation as requested. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called me at least 10 times over the past 3 months sometimes leaving multiple recorded messages on my answering machine per day. They are trying to reach someone for an urgent court issue. I looked them up online and they apparently are a collection agency. I do not have any unpaid/outstanding debits, yet they continue to call. Last week, they finally left a name and reference number. They are asking for a person who does not exist at my phone number. They continue to call, expecting that I will call back with some sort of contact information. This is harassment. My phone number is unlisted, so I don't know how they got it. I've filed a complaint with the FTC and I'm considering contacting the police.

Desired Settlement: I do not know who they are trying to contact and I am not a clairvoyant, so I cannot connect them with the person who has some sort of court issue.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by Marin County, CA to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

The complainant, ******* *********, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on December 12, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. The complainant must allow up to 24 hours to have phone number ************ removed completely from dialing system. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, if I continue to receive further calls past the time stated that it takes to remove my number, I will be contacting the Texas Attorney General. 

Regards,

******* *********

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received an invoice from your company for $66.34 with an "Oldest Bill Date" of "1/31/20". If you cannot even print a date correctly why should I assume your records are correct? I have a TX Tag so why should I be receiving a bill from you for any reason? Why isn't this bill itemized showing exact dates and charges? I rarely use the 183 toll road. There is no possible way I racked up $66.34 worth of charges. This is the first bill I have received from MSB. If I used the toll back in January why has it taken so long to send me an invoice? You should know that it is a federal crime to send out false and/or inflated invoices: http://www.justice.gov/usao/txn/PressRelease/2013/OCT2013/oct18_Rodolfo_Mata_sent.html

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************  
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

MSB located the open bill, reference ******. MSB sends bills for the 183A if a TXTag, Toll Tag or EZ Tag is not identified or valid at the time of toll road use.  Our records indicate MSB mailed notifications in 2012 for the following dates 1/31, 3/8, 4/14 and 5/22. 

Our initial call with the complainant was on November 18, 2013, MSB informed the complainant he had an outstanding bill that was owed and the customer indicated he had a toll tag and should not have to pay the bill. The customer service representative submitted a request to verify toll tag status and also per the complainants’ request, a management call back from MSB. On November 19, 2013 MSB was in contact with TXTag to confirm if the tag was valid. MSB received a response on November 20, 2013, notifying us the account was suspended 1/05/12 to 2/03/12 which resulted in the notification mailed to the complainant 1/31/12. On November 20, 2013 a member of management contacted the complainant and left a voicemail. The complainant contacted MSB on November 21, 2013 where we informed him the account was suspended and account is valid an owing. As a one-time courtesy the complainant was provided full credit of violation fees which leaves an open balance of $6.34. The complainant stated he would mail in a payment. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have been receiving harassing telephone calls from telephone numbers associated with Gila Corporation. These calls make a vague reference to a person in this household having an "urgent court matter." They don't identify who is calling and give no details about the "urgent court matter." The calls have been occurring over a time period of about 5 years. It would seem that if the matter is legitimate they would have enough information to contact us by mail. Our credit reports from the three credit report companies show that all of our accounts are reported with no adverse information in relation to public records, negative accounts, and accounts in the collection category.

Desired Settlement: We don't believe that Gila has any legitimate reason to be making these harassing calls. We ask that Gila acknowledge that they have no reason for making these calls and that Gila cease and desist from making the calls. We also insist that any further communication with us be only by US mail.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************************
Municipal Services Bureau ("MSB") is a private company which is contracted by ****** Municipal Court to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings: 

The complainant, ****** ******, and the debtor, ****** ******, appear to be different individuals. On November 15, 2013 MSB removed the complainant’s contact information from its collection database, and the complainant should not have received further contact from MSB regarding referenced case # *******.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently pulled my credit report and found that I have an outstanding balance with GILA corporation. It currently sits at over 120 past due, and I received no notification from them regarding any amount owed. I never received a letter, a phone call, anything to inform me of a debt I have with this company. They just immediately started reporting me as delinquent, which in turn hurt my credit score.

Desired Settlement: I would like to 1) have clarification on the debt 2) a settlement of $50 will be accepted on the debt, if it even exists 3) GILA remove any reportings they have on my credit immediately.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ************************** 
Municipal Services Bureau ("MSB") is a private agency which is contracted by the Hawaii 2nd Judicial Circuit to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

On April 2012 MSB received case ************* to collect on behalf of the Hawaii 2nd Judicial Circuit. Our records indicate the complainant received the violation on September 14, 2011. MSB requested proof from our client regarding the above referenced case. As a courtesy we have attached verification provided by ***** from the Hawaii 2nd Judicial Circuit.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received another phone call today from this collection agency. I do not have any collection issues, but decided to find out what it was because of the "pending legal matter" statement in the announcement. I was connected to a man named *****. Without asking who I was or if I knew the person he was collecting one, he proceeded to violate the FDCPA regulations and tell me the debtors name and that the debtor had outstanding tickets in ****** *** ****** from 1992, 1993 and 1999 and how much was owed ($1179.00). When I asked ***** if he was working for a collection agency, he said yes. I advised him that he was in violation of the Fair Debt Collection Practices Act for third party disclosure. He told me insistantly that he was not because he was with Municiple Service Bureau and represents Marion Co. He wanted to argue further and I advised him that I was a debt collector. I requested a supervisor. He put on a lady named ******* who was terse at best. When I inquired how to spell her name, she gave me each letter and a word represented by the letter. I asked for the address, she wanted to know if I was going to make a payment. I said no. She gave me the PO Box address in Austin, TX then asked me if I was going to file a complaint. I advised her that I most definitely was filing a complaint. I then advised her to not call my phone number again. She wanted my number because she didn't have it however she also gave me the name of the person they are collecting on in the beginning of our conversation.

Desired Settlement: I understand that GILA Corp dba MSB is running a collection agency................however they are in violation of Federal regulations in doing so. I want them to stop calling me. I would like it if they would operate in accordance with the Fair Debt Collection Practices Act, which protects the consumer and the business. It is a licensed third party agency and is therefore governed by these laws. The representatives claiming that they are "retained" by the locality to collect the debt is a blatant lie. I contacted the county and they are not retained. The debts were written off and the agency purchased the outdated (14, 15 and 21 year old fines, really). I don't know what, if anything the BBB will do, since I am only one complaint in a long list (123 on the web) but how can this business be accredited while engaging in such unlawful business practices? I will be contacting the Attorney General.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court- OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings: 

On October 10, 2013 MSB placed an out bound call to the number listed above. MSB requested to speak to the debtor, *** ********* when the complainant stated he was unavailable and if she could take a message. The agent proceeded to discuss the reason of our call to the complainant. 

The account in which MSB is referring to is a court fine/fees owed to our client, Marion County Court and does not fall under the Fair Debt Collection Practices Act (“FDCPA”). The following is the definition of debt as defined by 803(5) of the FDCPA:

“The term "debt" means any obligation or alleged obligation of a consumer to pay money arising out of a transaction in which the money, property, insurance or services which are the subject of the transaction are primarily for personal, family, or household purposes, whether or not such obligation has been reduced to judgment.”

If the complainant wishes to discuss further she can contact ***** ******** ****** ******* at ************. The complainant should receive no calls to the telephone number provided above as it was placed on our internal ‘Do Not Call List’ on October 10, 2013.

Consumer Response: Complaint: *******

I am rejecting this response because: I contacted Marion County Oregon on October 11, 2013  and inquired if Marion County "retained" the business for the purpose of collecting fines.  The representative advised me he was not familiar with the practice but would contact the appropriate departments and get back with me.  The following day I received a call back.  He advised me that Marion County does not "retain" any outside services for collection of any monies owed to the county.  The county has their own staff to perform this responsibility.  I asked about the age of the alleged debt. While he could not discuss the specific individual that the business contacted me about,  he said they may have been written off and placed with an outside (third party) collection agency who would be acting on their own and not in fact retained or representing Marion County. 

I understand the statement the business made in this complaint. However, I also believe that this collection agency as it is licensed in the state of Texas, is misrepresenting itself by the statements made by their employees.  This is a word play, alledging they are "retained" by Marion County is indicative of a legal representation and an intimidation tactic.  This practice is unethical and precisely why it was necessary to enact the FDCPA to protect consumers from debt collectors.  This business is a debt collection agency and it is governed by the FDCPA in its practices and policies.  Gila/MSA states on its website that it is such and that they require strict adherance to the FDCPA by its employees.

I have filed a complaint with the Attorney General against Gila/MSA as I believe they engage in unethical collection practices as stated in the FDCPA and intimidate consumers who are unaware of their protections under said regulations.  The company has had over 120 complaints directly filed with the BBB, and innumerable complaints on the internet,  but still retains its accredidation.

Regards,

****** *******

Business Response: Marion County, OR is part of the “State of Oregon Judicial Department” contract number *** with Municipal Services Bureau (MSB) expiring on 11/5/14. The complainant can provide the representatives name which she spoke to in order to provide the information to our client for training purposes. 

Consumer Response: Complaint: *******

I am rejecting this response because: So why don't you provide a copy of the contract you have with them...I would enjoy having proof of your claims.  Additionally, you have yet to address your representatives full disclosure of the individual that prompted this complaint.  Is GILA and it's dba's going to continue this practice?  I am amazed that this is acceptable business practice, defaming a person to anyone who answers a phone. 

Regards,

****** *******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had been receiving calls from this phone number for months with no one on the line when I pick up the phone but the caller ID comes up daily with their number on it. I contacted the company to find out who they were and what they wanted. In speaking with the customer services rep, it was determined that they were calling my number in error. I was assured that they would remove my phone number from their computer and place me on their "do not call list." The calls kept coming. I called multiple times and talked with numerous supervisor both in the call center and at Gila office. I kept being told that they would look into it and get back to me. No one ever called me back but one supervisor told me that if the calls were bothering me, I could change my phone number to make them stop! The calls have not stopped as of today and no one has ever called me to resolve this issue.

Desired Settlement: No further calls / their number coming up on caller ID

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate calls made to telephone number ************ provided by the complainant. In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. If the telephone number above is not the number receiving the telephone calls, please provide that number. 

Consumer Response: Complaint: *******

I am rejecting this response because: I do not have a MSB account since my number is being called in error. I have given them multiple dates and exact times the calls have come in and they should be able to track the calls by this information. There is clearly something wrong in their auto dialer system but they have not taken the time to figure it out.

Regards,

***** *****

Business Response: In order for MSB to research the complainant’s dispute, we require additional information. The complainant should provide the telephone number or possible telephone number (s) that is recieving the calls.

Consumer Response: Complaint: *******

I am rejecting this response because: the phone number being called is ###-###-####. Again, I will reiterate that I provided numerous dates and exact call times to multiple supervisors which this company should have the records in emails sent from these supervisors to their IT department. To the BBB: please forward this email including the phone number listed so that I can get this resolved and stop these calls. 

Regards,

***** *****

Business Response: MSB was unable to locate outgoing calls to the complainant. MSB located incoming calls made to our office. MSB asked the complainant if she had additional numbers in the household or if the telephone number was being forwarded to the number stated, the complainant states no. 

When speaking to supervisor, ****** she was advised to contact her telephone provider to see if they can advise if calls were being forwarded to her home number. The complainant advised she did contact them; however stated no calls are being forwarded to her number. 

The complainant stated she attempted to block our phone number and still continued to receive calls. MSB is not able to locate any outgoing calls or any accounts associated with telephone number ************, upon research MSB added the number to our internal ‘Do Not Call’ List on 06/21/2013.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****

I spoke with a  supervisor and we apparently found out what the problem was = it was connected to a number that was on a totally different line. It appears the problem has been identified and the complaint can be closed as a resolved status. However, if the calls resume, I will again file another complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Municipal Services Bureau (Gila LLC, Austin, Texas 78754) has received more than 110 complaints to the Texas Attorney General in the past year for usury and malicious collection methods. I am a current customer of TXtag and pay my bills on time and have a very good credit rating. in the past few months I have received increasingly exorbitant charges for a total fare toll of $1.34 (2 @ .67). They have increased my fine to 62.34 in the past month and are threatening me with legal proceedings. I have made calls and filed a complaint with the Tx AG and hope they will require this company to stop their usury practices for minor toll charges and to better identify themselves as collectors for the TX DPS and/or the TX Tag authorities. Currently they are attempting to charge more than 600% fines for a charge less than 5 months old.

Desired Settlement: A reasonable charge of no more than 18% for late fees.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located one bill under the complainant’s license plate *******. The first notification for account ****** was mailed on April 12, 2013. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. (Attached) From the date of each notification, the complainant had 30 days to make a payment in full without any violation fees added.  After the first 30 days of non-payment a violation fee of $15.00 is added to the account, allowing the customer an additional 30 days to pay the updated balance. If the account is not paid, the account is assessed a second $15.00 violation fee. If not paid within the additional 30 days given the account is assessed a final violation fee in the amount of $30.00.
The account reflects a $0.00 balance as of September 11, 2013, MSB is not able to locate an open bill for the customer under the plate referenced above.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company collects tolls for the 183A Toll Road and Central Texas Regional Mobile Authority is purposefully deceptive, and unresponsive to correct their own errors. I received a notice of toll violation, which prompted me to call TXTAG, where I learned my balance was negative, I paid the bill and told them to take care of the outstanding charges, which they said they did. Last month I received another notice of violation which listed a $15 violation fee. Again, I called TXTAG and they said my account was in good standing, etc there were no outstanding fees. Today I received a third notice of toll violation with an additional $15 fee and began investigating. I called the company number listed on the bill and found out that they are an independent collections company not legally tied to TXTAG or CTRMA. However, they do use a very similar logo, which the customer service agent acknowledged is very confusing for many. In regards to my bill, he informed that since the 183A section is owned separate from the TX130 and TX45 roads they are not obliged to bill using the TX TAG. Neither are they required to bill back tolls which reach them to the TXTAG account. Of course, being a collections agency they are a business which is funded by their collections. I believe they purposefully deceive with the use of similar logo's and website addresses. They only list the fact that they are a separate business once in a small print, but the entire bill says Central Texas Regional Mobile Authority, which is connected to TXTAG. So they are purposefully deceptive. Had they made clear from the beginning they are not connected nor obligated then when the very first bill for $4.42 was sent in June it would have been paid.

Desired Settlement: Remove the two $15 fees, then end the purposefully deceptive practices. Make it very loud and clear that this company is not linked to TXTAG or has anything to do with the toll road system. Such a statement as, "This is an attempt to collect a debt" or "An outside collections agency not affiliated with TXTAG, CTRMA or The Texas Tollways Systems" I guarantee I will be taking this to the news stations and raising a very visible public stink if they do not end this deception.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located two accounts under license plate *******. MSB sends bills for the 183A if a TXTag, Toll Tag or EZ Tag is not identified or valid at the time of toll incursion.  On October 1, 2013 MSB was in contact with TXTag to confirm if the tag was valid. We are waiting on their response and will follow up with the complainant once confirmation is received.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Municipal Services Bureau ran my credit report to settle a bogus debt. Instead of contacting me directly (even though my current address and phone is listed on my credit reports), they called my parents about this debt. My parents gave me the collection company's phone number. When I called the collection company about the debt, they had my wrong address and wrong phone number. The debt is for a parking ticket that was not issued to me. It was from San Francisco Parking Department for a Jeep Wrangler parked illegally in 2010. I was not in San Francisco at the time of the parking ticket, and was not driving the vehicle listed. I was living in Florida at the time, and owned a Hummer H3. This collection company has the wrong address, wrong phone number, wrong vehicle, a bogus parking ticket, and is harassing my elderly parents and myself for a debt that does not belong to me.

Desired Settlement: 1. Collection company must stop contacting my parents. 2. Collection company must stop contacting me. 3. If this bogus parking ticket has been placed on my credit report, they must expunge it from my record.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the San Francisco Transportation to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
MSB has reached out to our client, the San Francisco Transportation for verification of account. MSB has placed account ******** in dispute status and will not receive any calls or notifications on this account until verified with our client to resume collections. If the account is recalled, we will notify the complainant.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila corporation calls at ALL times of the day and night, REPEATEDLY through out the day. It is an automated message and I do not know how to get them to stop. Gila corp has NO reason to call me as I have never had any outstanding collections. How do I get them to stop harrassing me.

Desired Settlement: PLEASE get them to STOP calling me on my home phone.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:


The complainant, ***** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on September 13, 2013. The complainant will receive no further contact from MSB regarding the referenced case # *******, *******, *******, ******* and ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me EXCEPT my phone number is ************ (not the phone number they listed).

Regards,

***** ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/11/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill in July showing I had toll violations from a bill they sent back in May that I never received. I called on July 17 and was told I needed to speak with ******** to take care of my billing issues. I have not heard back from her. There are now 2 bills on my account for a total of $35.35 in charges of which, actual tolls were for around $6. Here is the root of the issue. I have a Tx Tag and I have money auto drafted from my bank account to keep a balance of $10 or more dollars available at all times. MSB claims that Tx Tag rejected paying my tolls and that is why I got a bill to begin with. They told me to call Tx Tag and have them pay the bills. Tx Tag said that they have cleared everthing on my account that they received. I don't understand why I am having all these issues. It is advertised on the Central Texas Regional Mobility's site that all tags work and that the billing would be seamless to the customer. I don't know what else to do. I just paid the full amount in order to keep from accumulating more fines. I couldn't even view my billing statement online for the second bill, which I did not receive either. So I have no idea what I am being charged for in the second bill. I tried calling again today to get someone on the phone. Their wait time said 12 minutes, and about 35 minutes later I had to hang up.

Desired Settlement: I want my account credited for the 2, $15 toll violations, since my Tx Tag was active, valid, and there was plenty of money in my account at the time these bills were produced according to Tx Tag.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: Complaint: *******

I am rejecting this response because:  Here is the additonal information.  license plate ******* *** **********

Regards,

**** ******

Business Response: Our records indicate MSB attempted to contact the complainant on July 15, 2013 and August 14, 2013. Both accounts (****** and ******) under license plate ******* are paid in full as of August 7, 2013.

Consumer Response: Complaint: *******

I am rejecting this response because:  The reason the account is paid in full is because I could not get a resolution to my issue, which I still DO NOT have.  If I waited for it to get resolved, the surcharges will continue to be added to what should have been less than $6 in charges.  I should not have received a bill at all because I have a valid TexTag and I have had a continuous positive account balance between $30 and $40 dollars for the months during which I was billed for tolls.  I verified this with Texas Tollways representatives on 2 occasions.  Why is this business able to step around the original problem and not address the real issue? I will continue to reject their responses when they side step the real issue, and only accept it when they give me a response to the original questions.  How do I get a bill for tolls and violation charges, when I have a working tag with plenty of funds on it?  So far, they have neglected to answer that and make good on all the extra fees they charged for their own system issue.  

Regards,

**** ******

Business Response: MSB submitted TX Tag research on September 3, 2013 for verification. Per ******* ******, TXTag Storefront Supervisor the complainant’s vehicle was not updated to the account until May 20, 2013. The toll bills owed to MSB occurred prior to the date referenced by *** ******. Both accounts with MSB are valid accounts. TX Tag can be contacted toll free if additional information is needed at **************.

Consumer Response: Complaint: *******

I am rejecting this response because:  The BILLING date on the invoice was after May 20th, which means the updated tag information was on file at the time the paper bill was generated. 

Regards,

**** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

9/10/2013 Billing/Collection Issues | Complaint Details Unavailable
9/10/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I pulled my credit bureau reports and notice these people claim I owe them a debt. After multiple requests for validation, they have failed to respond within the time alloted by the texas finance code section 392.202.

Desired Settlement: since they have willfully failed to comply with the Texas Finance Code and failed to validate, I want any and all refrences to this alleged acct permanently deleted from my credit reports

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts throughout the United States to collect unpaid fines and fees.


We have reviewed the complainant's statement and following are our findings:

 

We were unable to locate an account with the information provided. The complainant can provide the account number associated with MSB and/or the credit bureau number in order to locate an account.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:
This is not a response. this is a "cop out" to you as the BBB.  I received a letter from these people 12 days after I filed complaints with the BBB FTC and TX Atty General. It had everything I had asked for. Now we just need to deal with the fact that they knowingly violated the Texas Finance code 392.

Regards,

******** *******




























Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** City Water Department to collect unpaid court fees.

We have reviewed the complainant's statement and following are our findings:
 
MSB located account ******* under *** *******. MSB verified with our client, ***** City Water Department and confirmed the account is valid an owing. Our records indicate validation was mailed to the complainants address listed above on August 02, 2013. We are unable to cease collections until directed to do so by our client the ***** City Water Department.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: No one at this home has an outstanding debt, nor has a pending court matter. We are called several times a day with a recorded threat. Before Gila, the same thing was happening with a company was called **********---I complained to the BBB and they stopped harassing us. Then, the calls from Gila started in and for a year now we get the calls. We have clean credit. We have broken no laws. We are not the people they are looking for. The calls need to stop!

Desired Settlement: I want the calls to stop. I want the calls from GILA and any of its anonymous callers to stop, too. There is no legitimate reason for them to contact me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ***** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 23, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* and ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ************

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have received three bills, two of which list four toll violations totaling $2.68 which are not legitimate, as they occurred on Hwy 290 east of Austin which is under construction and there is only one very short spot where the traffic is firmly directed from the frontage road onto the new construction--apparently whenever I followed the directions and used this tiny piece, they charged me 67 cents! However, I would have paid this small amount just to keep the peace (not worth my time to fight), but by the time I received the bills the company had added HUGE fees, so now the bills total $79.68 for these tolls! Further, one of the three bills lists an amount of zero for the original tolls owed, yet violation and final notice fees are billed at $40.00! I have tried to call them many times but the holds are huge, over 20 minutes, so I eventually give up. I am again on hold as I write this. There is no email address available. I request a settlement; as I said I am willing to pay the original $2.68 even though those tolls are not justified. Please advise, and thanks very much for providing this service. I will not pay these until I receive your instructions.

Desired Settlement: If they reduce the bill to the original $2.68 I will pay it. The tolls are listed for 5/6/13, 4/2/13, 3/19/13 and 2/20/13, all but the 4/2 one are on US 290 at Springdale, transaction numbers are *********, *********, ********* and ********* respectively, reference number is ******, license plate is *******. The two with no toll listed at all but still a $40 bill for fees are ********* on 2/6 and ********* on 2/26/13.

Business Response: Contact Name and Title: **** ********, **
Contact Phone: **********
Contact Email: **************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
MSB located three open bills under the complainant’s license plate *******. The first notifications for each account were mailed as follows: ****** mailed on March 13, 2013, ****** mailed April 12, 2013 and ****** mailed on June 14, 2013. All notices are mailed to the complainant’s registered mailing address as shown on the Texas Department of Motor Vehicle records. (Attached) From the date of each notification, the complainant had 30 days to make a payment in full without any violation fees added.  After the first 30 days of non-payment a violation fee of $15.00 is added to the account, allowing the customer an additional 30 days to pay the updated balance. If the account is not paid, the account is assessed a second $15.00 violation fee. If not paid within the additional 30 days given the account is assessed a final violation fee in the amount of $30.00.

On May 30, 2013, the complainant was provided one time courtesy credits as follows: for ****** a credit of $29.33 was applied leaving a remaining owed balance of $40.00, ****** a $10.00 credit was applied leaving a balance of $53.01. Account ****** has a balance of $16.67 and is not eligible for credits as the complainant was previously offered credits under license plate ******* and has a due date of August 24, 2013. If the account is not paid in full the complainant will receive violation fees for nonpayment by the due date as shown on the notice.

Consumer Response: Complaint: *******

I am rejecting this response because:

It does not address any of the issues raised in my original complaint:
1.) The toll charges are not legitimate, see original message.
2.) The fees are HUGE, usurious and unwarranted.
3.) $40 was billed with no toll listed.
4.) It's nearly impossible to communicate with them in the ways they list, so penalties should not be assessed for lateness if we can't get through to discuss it as they say.
5.) The "settlement" offered on the one day that I was finally able to reach someone by phone on 5/30 was ridiculous, still amounting to about 1000% of the original toll, so I did not pay them on the spot with credit card as the agent stated that I must. They were not acceptable then or now. This issue is why I am writing the BBB. Those charges are not reasonable. I am willing to pay the original tolls owed, in the interest of settling, but if they ask me to pay $40 or more they will not get it, it's UNFAIR. North Tx Tollway charges a reasonable % of the toll for lateness, it adds a few dollars at most and I have no problem with that, if I am late I should pay a reasonable percent of what is owed but these bills are way above that.

Regards,

***** ******

Business Response: Within the first 30 days of the notification the complainant was not assessed any violation fees. Violations are assessed due to non-payment after the allotted 30 day timeframe. MSB has offered credits to violation fees as a one-time courtesy. In order to avoid violation fees bill must be paid within the first 30 days.

Consumer Response: Complaint: *******

I am rejecting this response because:

Just like the first response, they don't address the issues. They need to re-read my initial complaint and my first rejection, and actually RESPOND to the issues in them. So far all I have is a regurgitation of their rules and actions, which I know. The one-time "courtesy" waiver was still outrageously high, and unjustified as the tolls should not have been charged in the first place in that location, and the amounts of the fines are USURIOUS and WHOLLY UNACCEPTABLE. Address those issues; and if, meanwhile, you add more charges to my bill while you are failing to answer my complaint, I will fight those charges too.

Regards,

***** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In summary, aforementioned collection agency is attempting to collect a debt that they have not only never verified with my spouse and I, but after receiving a certified letter stating not to call our home, their autodialer called our home this evening at 8:58 PM, asking for my spouse. (Their autodialer called from ************ and it was an automated voice of "**** *******" asking my spouse to call them back.)

Desired Settlement: I want the business to stop contacting my home phone, as I consider, after their office received, via certified mail, a no call letter, to be harassment to my spouse and I.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of ********* *** ********* *** to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Per the complainant’s request we have removed number ************ from MSB’s system. The complainant will receive no further telephone contact from MSB going forward. Debt validation for the referenced account will be mailed to the address listed above. Written collections will resume for account ******* once the debt validation has been mailed. We are unable to cease collection efforts on a permanent basis until directed to do so by our client, the City of ********* *** ********* *** or the account has been paid in full.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: We had asked for verification of this supposed debt from Gila/MSB back in February, along with a notice that as per our rights under Federal law, that they were not to call our home, because it was inconvenient. They have failed to comply with either right afforded to us. We want an explanation why they never sent verification of debt from their client after receiving this letter both via fax and certified mail, and why a verification has to take four months.

Regards,

******* ****





























Business Response:

Our records indicate a response was previously sent to the complainant on June 6, 2013. In order to provide validation it must be first requested, upon receipt from our client, the City ** ******** we can disclose the requested documentation.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: *** ******** is not replying to the issues at hand. Her reply does not state why our home was called AFTER their office received a letter not only saying not to call, but that the letter indeed requested verification of debt. I will be faxing over to the BBB office tomorrow copies of all documents pertaining to this issue, and why *** ******** is avoiding the issues I have raised.

Regards,

******* ****





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Failed to acknowledge I did not receive bill. Toll for under $7. Paid first fee for 60+dollars, Approximately 2 wks. later I received another bill for $30. Stated I had another outstanding bill for under $3. Bills were paid in the month of June. Today, (8/16/13,) I have received a check from them for the amount paid to them electronically, (the same account I paid the first bill with ,) stating the funds were returned for "improper identification." And also stating I may receive additional charges if I fail to comply. I have gotten a check in the mail on this same date to hopefully resolve this costly issue. I believe they have crossed the line and charged me exuberant fees.

Desired Settlement: In addition, an apology.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: **************** 

Municipal Services Bureau ("MSB") is a private company which is contracted by various toll entities around Texas to collect toll charges.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** *****         Interesting. Lic. plate # ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/27/2013 Billing/Collection Issues | Complaint Details Unavailable
8/13/2013 Billing/Collection Issues | Complaint Details Unavailable
8/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have advised Gila Corp representatives several times that I have never owned, driven, ridden in, or known anyone who has owned the Pontiac Firebird that received a parking ticket in Portland, Oregon, about twenty years ago. Also, I advised them that I have never had residence, lived in Oregon, or even stayed overnight. However, they continue to harass my family by calling nightly over a $64.00 parking ticket that for which I am not responsible. This has gone on for months and I would like it to stop. Thank you

Desired Settlement: Stop contacting me.

Business Response: Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* County Court –OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:
 
The complainant, ****** ******, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 9, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/10/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up for TxTag Account but never received my tag.I called last week to the TxTag center and the rep told me that he did see there were tolls that were charged to the account tied to my license plate number and he'd send a new tag.Despite having a balance of $19 in my account, I am being charged for two .67 toll charged on 04/30/13, a $1 "processing fee" and a $15 late fee. When I called in, I was not made aware of the outstanding tolls. I also did not receive an original bill for the tolls on 4/30, only the violation notice, dated 06/29/13.I also paid the full balance on May 15th which included a three .67 tolls and over $45 in late fees and processing fees. Paid to Gila LLC/MSBCustomer Name:****** ******Credit Card Ending In:XXXXXXXXXXXX****License plate:******Confirmation ID:***********1Transaction Date:May 14 2013Total Payment Amount:$52.69Note:*Please note that payments received will take 1 to 2 business days to process.*Payments made after the due date are subject to late fees.*Accounts that are Past Due are subject to additional fees.*Please note that the billing period is not complete for accounts showing a status of Not Yet Billed. Please check back within 15 days for your updated balance.Thank you for your payment!Municipal Services Bureau (A Private Corporation) CTRMA Processing PO Box 16777 Austin, Texas 78761 Toll Free: (888) 811-4565 www.paytexastoll.comI believe that their billing practices and fees are very unethical and I would like this matter resolved. Hold times on the phone are incredibly long and business hours are not stated on the violation notices.

Desired Settlement: I would like both .67 fees to come out of my TxTag account ********* and the processing fee ($1) and late fee ($15) waived.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 


Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A and 290E toll roads in Central Texas.

We have reviewed the complainant's statement and following are our findings:

The complainant emailed MSB on July 7, 2013 advising us she contacted Texas Tollways advising them she had not received her tag. She stated she provided them with a new mailing address and the representative she spoke with was going to report it lost. In the email she asked MSB about the late fee she had incurred.

On July 8, 2013, MSB responded to the complainant advising MSB and Texas Tollways are separate companies. In addition informing that MSB collects toll charges incurred on the 183A and 290E toll roads and Texas Tollways collects toll charges incurred on 130, Loop 1 and 45.

We advised the complainant that the violation fee would be waived as a one-time courtesy leaving a balance of $2.34 for the toll charges which includes a $1.00 processing fee due on July 31, 2013. MSB has added a hold on the account until August 15, 2013, if payment not received by the extended hold date the account will receive a late fee.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Gila Corporation calls daily looking for someone who does not, and never has, lived at my location. These calls started shortly after I obtained my current phone number, so obviously the number used to belong to the deadbeat Gila Corporation is trying to locate. I contacted Gila Corporation, but they will not remove my contact information from their database.

Desired Settlement: Stop contacting me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** *********, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 2, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******* going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *********

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They keep harassing me daily with robocalls saying there is some potential court matter but the message does not address anyone in particular. These calls started a few months ago and happen daily, sometimes more than once, even on weekend. They need to stop harassing me otherwise next step will be to get an attorney involved.

Desired Settlement: They need to get their facts straight and correct their records and stop calling me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ********** ****** Court to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, ** ***, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on August 2, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward. The complainant must allow up to 24 hours to have phone number ************ remove completely from dialing system.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

** ***

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from MSB 07/06/2013 for a total of $1.72 for driving on Toll 49. I tried MULTIPLE day to get online and pay the bill and to call and pay the bill. The website doesn't work whatsoever and displays an error whenever you try and click pay online. When you call the toll free number and try to pay the bill through the automated system it tells you that your bill cannot be found. When you call and talk to a customer service representative TWELVE times, the phone just somehow disconnects every time and goes to a busy tone and hangs up on you. When I finally (2 weeks later) get someone on the phone to pay my bill I find out that I have a prior bill that I apparently never received that has no raked up a $15.00+ charge that I have to pay. So I politely ask if they can take the fees off because I never received the bill. "No ma'am we are not able to do that, we can only do a small amount." So here I am still having to pay a $20 bill for tolls that didn't even equal $4. I can understand if I had called over and over every month asking to have the fees taken off but it was the first and only time I called to ask if the fees could be taken off. I will not be driving on Toll 49 ever again after such a disgraceful experience and a HORRID process of payment methods. How do you expect someone to pay a bill that they never receive?

Desired Settlement: I want to be refunded the fees that I paid for no reason. I believe that I owe for the tolls that were $1.72 and $2.44. Keep in mind the bill I apparently missed was due 7/3/13 so I'm barely 2 weeks late finding out I owed a bill prior. Not months, barely two weeks.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau (“MSB”) is a private company which is contracted by the North East Texas Regional Mobility Authority (“NET RMA”) to collect charges incurred on toll roads in Tyler, Texas.

We have reviewed the complainant's statement and following are our findings:

We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

The license plate number is *******. Reference number ******.

Regards,

****** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/24/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have paid my bill of 4.27 by payment online and a second time by mailing a check but I am still getting bills. A total of 61.00 has been added in late fees and fines making the total 65.27. Beyond the outrageous fees that are being charged, the original amount of 4.27 has been paid twice now. I attempted to pay online a 3rd time but according to my account online I have a 0.00 balance. Yet I continue to get threatening violation notices stating that I owe more money.

Desired Settlement: I would like my bill to be corrected to reflect that I have paid the 4.27 and my account is paid in full. The late fees and fines will need to be removed as I have made payment twice but my account has not been updated.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* (“*****”) to collect charges incurred on the **** and **** toll roads in ******* *****.


We have reviewed the complainant's statement and following are our findings:

The complainant has 3 accounts with MSB associated with a **** **** with license plate *******. Two accounts (****** and ******) have a zero balance and one account (******) has an unpaid balance of $65.27.

MSB will mail an account summary which will include all accounts associated with license plate ******* that will include any payment or open balance information. MSB’s records indicate our last telephone contact with the complainant was January 20, 2011 when payment was made for account ******.

If the complainant wishes to avoid pay-by-mail bills in the future, a ***** can be obtained by visiting *************  or contacting ***** via phone at **************. MSB is not associated with the ** *** program and cannot accept payments on their behalf.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: As noted in the Account number section in the original complaint, my complaint is in reference to account ******. This account, ******, has been paid in full twice. The additional fees and fines have been added to the account because my payment has not been recognized. This account has been paid in full. Please correct your records.

Regards,

***** *******

Business Response: MSB has received payments on two accounts ****** and ****** which have a zero balance. Because only 2 payments have been made, the third account, ******, has a remaining balance of $65.27.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: The original complaint has yet to be addressed. I am fully aware that MSB has created other accounts for me, ****** and ******, both of which have a zero balanace. The original complaint only addressed account ******, which was both in the account section and in the text of the original complaint. The balance of account ****** has been paid twice. My payments have not been recorded and as a result ridiculous late fees have been added monthly. This account should have a zero, 0.00.

In addition, I have clearly stated my complaint and to which account I have concerns about. The responses have not addressed the issue thus far. As MSB continues to not address the problem and take the full time allowed to respond they are continuing to add additional fees to my account. The original amount of 4.27 has been increased to over 100.00 by fines and fees.

Please address my original complaint concerning account ****** and correct the issue!



Regards,

**** *******

Business Response: As of July 15, 2013, our records do not indicate the account being paid. The complainant can submit proof of payment showing payment for reference ******. The proof can be mailed to the address listed on the notice or by fax at ************. The complainant must include the reference number and/or license plate in order to research the payment.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: The original complaint was that payment was made on account ****** on the Toll website. This payment never applied to my account. I do not have a record of payment from your website. Since the charge was 4.27 I did not print any records. I sent another payment by mail, using my debit **** card for 4.27. This was never applied to my account.

I am willing to make one final attempt at payment for 4.27, the original amount. I will pay by check so I have a record of payment and have a 3rd party record from the bank. You will need to send me the address you would like this payment to be sent to, since there are now several different addressed listed for the umbrella companies which are all sending me bills from different addresses with different amounts. I will only agree to pay the 4.27 original amount one more time in order to have a record of payment that can be verified by a 3rd party. I refuse to pay any additional fees and fines as my payments have not been recorded and the responses here have not addressed my complaint and let the maximum amount of time to pass before responding.. thus creating more fees.

Regards,

***** *******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

7/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Gila Inc Municipal Services Bureau **** ******* *** **** * ****** ** ***** Constant Annoying phone calls (threatening) to my husbands phone at a different address about a debt.

Desired Settlement: Stop calling or verify & explain the debt. Forward a copy in writing.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
**************************
Municipal Services Bureau ("MSB") is a private company which is contracted by ******, WA Utilities to collect unpaid fees.

We have reviewed the complainant's statement and the following are our findings:

Per the complainant’s request we have removed number ************ from MSB’s system. The complainant will receive no further contact from MSB going forward.  Please note that while MSB will cease in its attempts to contact *** ******** *****, MSB reserves the right to pursue other collection activities to resolve the outstanding obligation.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/27/2013 Problems with Product/Service
6/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I accumulated a few charges from driving on Austin TX toll road 183A a few months ago, I get these charges regularly and usually pay them immediately. Also, there are times when I have paid certain toll bills more than once, and I've received so many bills from them that sometimes I don't know whether I have already paid the bill or not. So in this particular incident, I received a Final Notice of toll Violation, citing a total of $5.56 in toll fees. But in addition to that they had added $60 worth of Late violation fees, $15.00 each for the first and second violations and another $30 for the final notice. Also, they have threatened me with prosecution in court if i don't pay these fees. I have read many accounts online of people who have had simialar issues, and I don't think this can possibly be legal. Furthermore when I tried to pay the bill online at their website, they could not even find a record of my reference number.

Desired Settlement: Get rid of all late violation charges on my account and then clearly tell me how much I owe them in actual toll fees. Or just get rid of all charges on my account.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* ******** to collect charges incurred on the 183A and 290E toll roads in Central Texas.


We have reviewed the complainant's statement and following are our findings:

The complainant has 36 accounts with MSB. A 1997 Nissan with license plate ****** and a 2004 Ford with license plate *******. Under ****** the complainant has 4 accounts that are paid in full and under ******* the complainant has 32 accounts which currently have 4 accounts with an open balance.

 

MSB will mail an account summary which will include all accounts associated under the license plates above that will include any payment or open balance information. An email can be sent to the complainant upon request.

 

If the complainant wishes to avoid mail billing in the future a ***** can be obtained by visiting ************* or contacting ***** via phone at **************. MSB is not associated with the ** *** program and cannot accept payments on their behalf.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received two billing statements from MSB stating that I have two toll road bills. I asked them to send me a copy of my plate number an explain why I got a bill. I have not received a photo copy yet. There have been construction on 290 for sometime now and when you get on the other side of Manor you have to follow the detour where the construction is underway and you have no way of get off until you get into Austin. I was told there are signs to let you know where the toll road begins but I didn't seen any, I was to busy trying to see where I was going. Why are drivers being charged to travel on a road that's not completed when they have to take a detour that's no fault of theirs? I feel it is so unfair to charge unsuspecting drivers who are not familiar with the road changes that are under construction. I feel that I am being taken advantage of by MSB when they knowingly charge you to travel on a road that suddenly detours you to a toll road that you don't want to be on. When ever I come into Austin I always travel on the access roads to avoid the fast traffic on the freeways because I am afraid to get on them. I have traveled to Houston in the past and never once did I get on a toll road because they had large signs in advance to let you know there was a toll road ahead. Maybe the people from Austin and those who travel 290 daily know about these changes but people like me don't and we are the ones who are helping to fund the road construction.

Desired Settlement: I want them to understand how confusing it is to not have understandable signs to let you know where you are going and I pray they will change their policy until the roads are finished.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email:
**************** 
Municipal Services Bureau ("MSB") is a private collection agency which is contracted by the ******* ***** ******** ******** ********* ********* to collect charges incurred on the 183A and 290E toll roads in Central Texas.


We have reviewed the complainant's statement and following are our findings:

Toll usage on the 290E toll road was free of charge during December 2012. In January 2013 the ***** began billing for toll usage on the 290E toll road.

The complainant has two bills under license plate *******. Account ****** a $1.67 in toll usage and $30.00 in violation fees (past due payment originally due in March 2013) totaling $31.67. The second account ****** with a balance of $2.34. MSB has credited accounts ****** and ****** in full as a one-time courtesy. Further credits will not be offered on future toll road usage.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Gila Corp began calling about 5 months ago. They spoke with my husband, ****** *******, regarding a traffic ticket from 1995. My husband informed them that all of his previous tickets have been taken care of, that he was apart of the ***** ***** program in 2008 that wiped away his previous tickets. He asked them why he had not been served officially from the courts. He asked them to stop calling, unless he was sent something from the courts. They proceeded to keep calling. I spoke with them and asked them to quit calling. They told me they would take me off their list. The next time they called, they said I needed to send them something in writing. I asked them why they had not said that the first 4 times we talked to them. Their representative was quite rude to me. Now they are calling daily. This is harassment. I would like it to stop.

Desired Settlement: I have received phone calls everyday or every other day for the past two weeks. I would like an apology. This is not the way to run a business. It is called harassment! I would like an apology for their rudeness, and I would like them to QUIT calling us.

Business Response:

Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************

Municipal Services Bureau ("MSB") is a private company which is contracted by the ********* ****** ********* to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

MSB requested validation from our client, the ********* ****** ********* account ******* regarding Disabled Zone ORS-1st Off. Pending receipt of validation, MSB has added the telephone number referenced above to MSB’s do not call list on June 5, 2013. Once validation is received, we will mail it to the complainant’s address listed above. MSB will resume collections efforts once validation has been mailed.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: Although this takes care of the immediate need of my family to have this business not calling everyday, it does not address the fact that should this matter be validated with the court, that this company will resume harassing us. I feel that the manner in which this collection agency tries to resolve matters is definitely against the law. Creditors are not suppose to harass people daily. I would appreciate it if this company does not call me. I have asked them to stop harassing us, and then they started calling more frequently then before. There has to be some sort of law that this company is breaking by harassing us daily. 

Regards,

***** *******





























Business Response:

MSB is contractually required to resume collections upon validation from the Court that the case is valid. We are unable to cease collection efforts for account reference ******* until directed to do so by our client, the ********* ****** *********.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: it is not acceptable for any company in AMERICA to harass customers DAILY. Please let me know where they get that kind of authority because of a bill? I will not be okay with this company harassing my family daily, so please make them stop doing that. We have enjoyed the past two weeks of no harassment, and wish for it to continue.

Regards,

***** *******





























BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company refuses to send any information to me stating that they are a lagitimate agency. They call at all hours day and night after being told not to call again. Continuous harrassment. They bfefuse to listen, are very rude, and call from different numbers at all times. Sometimes when the phone is answerd they hang up.

Desired Settlement: I want them to stop calling. The item that they are calling about is being handled by another company and the company they are trying to collect for are not liscened in the U.S. I want them to stop or I will be contacting my attorney for further action.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the ***** County Court* *** to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

Per our conversation with the complainant, *** *******, the customer whom MSB is attempting to collect from is incarcerated and has no contact with him. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on April 23, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving numerous calls at all hours of the day and night in Gila Corp's attempt to collect an alleged debt regarding a parking violation dating back to 2002 originating in ********* ******. I sold a vehicle to an individual in late 2001 and I am unsure if this buyer registered the vehicle in their name at the time/date of alleged citation. I have asked Gila Corp to provide me with an original copy of the alleged citation showing the date, time, location, vehicle make, vehicle model and issuing officer of alleged citation. Gila Corp counters with the claim that they can not provide a copy of the original citation - thereby denying me the ability to cross examine my accuser as well as violating my 5th amendment rights forbidding compulsory self-incrimination as well as due process. I have asked Gila Corp on numerous occasions to provide me with the name of my accuser as well as any information that will allow me to fully understand the allegations against me and prepare a defense. They have repeatedly failed to provide me with a copy of the alleged citation and continue to violate my privacy as well as impede my rights granted in the 6th Amendment which guarantees an impartial jury, that the accused can confront witnesses against them, and that the accused must be allowed to have a lawyer.

Desired Settlement: I wish Gila Corp to cease and desist their accusations against me, remove my name, number and personal information from their databases and never contact me again.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by various courts around the United States to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:

We were unable to locate calls made to telephone number ************ provided by the complainant. Please note the number provided by the complainant is for the ******** ********* **********.  In order to research the complainant’s dispute, we require additional information. The complainant should provide MSB’s reference account number. The complainant should also provide the telephone number which is receiving calls.  

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: That is not the number/s I provided. The number receiving the calls is ************ (my home number.) Gila Corp. has my home number, my address and my account information related to their claim. I have openly provided this information many times to each Gila representative who calls my house. I always ask the Gila rep on the phone to provide me with a copy of the original parking ticket so I may review the alleged incident, understand the charge Gila has against me and prepare a defense. Their phone rep always says, "I will put this in my notes," and "We will send you the information you requested to your home address..."  I never receive anything but more calls. I answer the phone, only to get a new Gila rep and have to go through this entire process all over again asking for a copy of the alleged citation showing the date, location, make/model/license plate of vehicle and issuing officer.

As of today's date Gila has failed to provide me with any satisfactory documentation of the alleged citation which would allow me to face my accusers prepare a defense. The Gila reps expect me to give my credit card information over the phone and faithfully accept their claim against me for an alleged parking violation that occurred 11 years ago. It is questionable whether I even owned the alleged vehicle on the date of the alleged citation as I sold several cars during the time frame of the alleged citation.

I dispute that Gila collection agency can buy up old debts and harass or stress people into paying them without providing satisfactory proof of said debt.


Regards,

********* *******




























Business Response:

Municipal Services Bureau ("MSB") is a private company which is contracted by ********* Co Court-OJD to collect unpaid fines and fees.

 
MSB was able to locate account, ******* which belongs to Mr. Kloczko. Our client, ********* Co Court-OJD provided account *************** regarding an overtime parking meter. The account has a balance of $75.87. We are unable to cease collection efforts for account reference ******* until directed to do so by our client

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because:

Once again I do not see any proof of date/time/location, issuing officer or representative name, make, model and vin#/plate# of alleged vehicle in question. I dispute the charges because it is uncertain as to whether I even owned the unknown vehicle at the time of alleged citation and have not been given any information other than a the collection agency's allegation.

I reject their claim on the grounds that the statute of limitations has expired considering the original alleged citation supposedly occurred in 2002.

I further contest the business practices of Gila employees who have attempted to intimidate me with threats of losing my license, garnishing my wages and damaging my credit. Several Gila representatives have claimed various legal actions would be taken against me and that Gila had the power to suspend said legal actions if I decided to make a payment over the phone in an attempt to cohere me to pay. I refused to pay without receiving sufficient information on the alleged citation so I could exercise my right to prepare at a defense.  

I am uncertain what legal qualifications the Gila representatives have to make such claims and I question the authority Gila has to administer legal advice or recommendations to me.

Once again I ask that the claim/s against me be dismissed and that Gila, its subsidiaries and partners never contact me again on this matter.

Regards,

********* *******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 4/25/2011, my spouse who was driving vehicle registered in my name, received a civil traffic violation in the City of **** ********** ****. On 5/2/2011, this violation was paid & check deposited (proof by cancelled check). On November 23, 2011, enforcement violation notice issued by Municipal Services Bureau (MSB) requested payment of $290.00 for unpaid balance due. MSB actually alleged charges twice for the same violation, $145.00 each. On December 2, 2011, I forwarded copies of cancelled check paid on 5/2/2011. On 01/28/2013, I received another request from MSB to pay $145.00, this time for one (1) violation indicating that fine was never paid. On 02/06/2013, I sent copies of cancelled check to MSB & City ** **** ********* to end this request for payment. On 02/27/2013, I received a notice from City ** **** ********* that this case was dismissed. On 3/4/2013, I sent copy of dismissal to MSB to close account. Calls to MSB on 3/12/2013, 3/28/2013, 4/9/2013 and email on 4/9/2013 requesting MSB to correct their website/internet account information pertaining to me, with negative results. MSB indicates GILA Corp., operates their website/internet and have no control over their online account information (msbselfserve.com). MSB & GILA Corp both indicate that the account was recalled from collections, case closed, but my account still shows a balance owed of $290.00. My MSB account is listed as reference number: ******* & account number: **********

Desired Settlement: To remove my name & account information from their website/internet, as this account/record information is not correct.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the City of **** ********** ** to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant’s account was recalled by our client on March 12, 2013. On March 28th and April 9th we advised the complainant account ******* is no longer in collections with MSB. We will look into our self-serve website and correct any issues if needed. This does not affect the complainant as we are not reporting the account as unpaid to our client. Thank you for bringing this matter to our attention.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: On 5/9/2013, a search on https://www.msbselfserve.com, entering my reference number of ******* and zip code reveals an amount due of $290.00.  

To date, I cannot believe that this account information is still reflecting a balance due, and the IT department of this corporation cannot clear this record.  My fine was paid & the check cleared on 5/20/2011, almost two years ago.  

I only ask that this record be removed from the MSB website to reflect a true, accurate account information that pertains to me.  I will continue to pursue this matter until resolved. Thank you.    



Regards,

****** ******





























Business Response:

MSB will look into our self-serve website and correct any issues regarding the complainants account. This does not affect the complainant as we are not reporting the account as unpaid to our client. Thank you for bringing this matter to our attention.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: *******

I am rejecting this response because: 

On 5/17/2013, a search of the https://www.msbselfserve.com website reveals that the account information pertaining to account #******* and my zip code reveals a balance due of $290.00.  The website has not been corrected, as this account should have a zero balance and removed.  This information is not correct, and not acceptable.  I respectfully request that this company correct this inaccuracy.   

Regards,

****** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

5/10/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They keep harassing me daily with robocalls saying there is some potential court matter. I have no outstanding debts owed to anyone that are not completely current in payments. I have never in my life defaulted on any of my legitimate obligations. These calls started a few months ago and happen daily, sometimes more than once. If they don't stop harassing me the next step will be getting my attorney involved.

Desired Settlement: They need to get their facts straight and correct their records and stop calling me.

Business Response:

Contact Name and Title: **** ********* **
Contact Phone: **********
Contact Email:
****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Marion County Court- OJD to collect unpaid court fees.

We have reviewed the complainant's statement and the following are our findings:

The complainant, **** *****, and the debtor from whom MSB is attempting to collect are different individuals. MSB has removed the complainant’s contact information from its collection database, and added the telephone number referenced above to MSB’s do not call list on May 3, 2013. The complainant will receive no further contact from MSB regarding the referenced case # ******** and ******** going forward.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

5/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Gila Corporation is calling over and over about a person who does not live in my home and never has lived at this address. They use my phone number and street address. I have told them several times but they keep calling. Surely they can make note in their records and stop this harassment. This is bad business.

Desired Settlement: An email saying they have taken my address and phone number out of their records. The person they are trying to contact is Gloria Oman.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Multnomah County Court-OJD and Washington County Court -OJD to collect unpaid fines and fees.

We have reviewed the complainant's statement and the following are our findings:
 
MSB has removed the complainant’s telephone information from its collection database, and added the telephone number referenced above to MSB’s do not call list on April 08, 2013. The complainant will receive no further contact from MSB going forward.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Late in the day on April 5 I received - for the first time - a bill for a toll from travel on Jan 12. This bill includes a $15 violation for non-payment of the first bill which I never received. I am sure a complicating factor is that I moved one month after this travel. on February 14. The first bill was never sent to my then-current address nor forwarded to my new address. However, a toll bill from travel earlier in January WAS forwarded and received at my new address, and I payed promptly. I called on April 8, the first business day following receipt of the letter, to dispute the $15 violation fee. The service representative said there was no way to remove this fee, even though I had never received the initial bill for Jan 12 tolls either during the 30+ days I continued to live at the old address or forwarded to the new address; even though an earlier toll bill was forwarded to the new address & paid promptly; even though my TexTAg account is in good standing with all future tolls applied to that account; and even though I have a history of paying promptly all tolls incurred before TexTag registration. I had assumed this toll had been applied to my TexTag account since I never received a bill. This weekend I reviewed my TexTag account & realized the Jan 12 tolls had not been applied. The service representative did reduce the violation fee by $5. This is a small step in the right direction, and refunding the remaining $10 feels fair to me. I told the representative I would be reporting this business practice to the BBB. I feel it is not right to charge customers a violation fee for a bill never received, especially when they have accounts in good standing with both Municipal Services Bureau and Tex Tag.

Desired Settlement: I request a refund of the remaining $10 in "violation fee" to the credit card charged on 4-8-2013. If no refund is forthcoming, I request a written explanation for this business practice in this situation, with recognition that my account is in good standing. I wanted BBB to be alerted to this unfair business practice.

Business Response: Contact Name and Title: **** ********, VP
Contact Phone: **********
Contact Email: ****************
Municipal Services Bureau ("MSB") is a private company which is contracted by the Central Texas Regional Mobility Authority (“CTRMA”) to collect charges incurred on the 183A/290 toll road in Central Texas.

We have reviewed the complainant's statement and following are our findings:
 
We were unable to locate an account with the information provided. In order to research the complainant’s dispute, we require additional information. The complainant should provide the license plate(s) of vehicles that are registered to the complainant and/or MSB’s reference account number.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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