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BBB Business Review

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BBB Accredited Business since

Financial Control Services

Additional Locations

Phone: (254) 772-6111 Fax: (254) 751-7556 View Additional Phone Numbers 200 N New Rd, Waco, TX 76710 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Medical Collections and Accounts Receivable Management

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Financial Control Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Financial Control Services include:

  • 57 complaint(s) filed against business

Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 50
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Financial Control Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 01, 1992 Business started: 04/16/1992 in TX Business started locally: 04/16/1992 Business under new ownership as of: 08/23/2013 Business incorporated 08/08/2013 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Eric Coats, General Manager Mr. Anthony Chambers, Vice President Ms. Edith Corbitt , AP Contact Ms. Debbie Jones , Operations Manager Ms. Henrietta Montoya, Clerical Edie Petersen, Clerical Manager Mr. Mark Shabel, CEO
Contact Information
Principal: Mr. Eric Coats, General Manager
Customer Contact: Ms. Henrietta Montoya, Clerical
Business Category

Collection Agencies

Alternate Business Names
Financial Control Services LLC

Customer Review Rating plus BBB Rating Summary

Financial Control Services has received 3.01 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.