BBB Accredited Business since
Academic Financial Solutions IncAdditional Locations
Phone: (210) 298-6221 Fax: (210) 734-9225 View Additional Phone Numbers 3700 Fredericksburg Rd Ste 140, San Antonio, TX 78201
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This company specializes in servicing student loans.
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A BBB Accredited Business since
BBB has determined that Academic Financial Solutions Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Academic Financial Solutions Inc include:
- Length of time business has been operating
Factors that raised the rating for Academic Financial Solutions Inc include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Lawrence Dan Earle, Director of Marketing Ms. Carol Kendall, Corporate VP Ms. Debbie Robbins, Director of Career Point College
Related BusinessesCareer Point College
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Additional Phone Numbers
- (210) 298-6272(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Academic Financial Solutions (AFS) does not provide monthly statements or receipt of payment to the students who have procured a loan through them. They also do not have an online billing or payment system. Students cannot see their balance due or how their payments are being applied to their account. I have stopped sending payments due to this unresolved and ongoing issue. My records have since been placed on a hold and I cannot have my transcript sent to another college I am interested in attending. I have been told that my account needs to be brought up to current in order for the hold to be removed. I have no problem making payments on this account as long as I will be receiving a monthly statement.
Desired Settlement: I would like to be sent a monthly statement showing my charges, balance, payment due and how my payments are being applied. I would like for the hold on my records to be removed immediately following receipt of one payment so that I may continue my education and continue to better the lives of my military family.
February 21, 2014
To Whom It May Concern:
I am afraid Ms ****** is mistaken. Back in October 2012 Ms. ****** filed a similar complaint and to show a good faith effort ****** ***** College gave Ms. ****** a $500.00 credit towards her balance with the understanding that this would bring her current. Ms. ****** made a payment on December 3, 2012 and has made none since. Ms. ****** contacted the records department for a transcript to attend another school and found that her account had been placed on hold for non-payment. Ms. ****** spoke to the loan department and agreed to make a payment of $150.00 (when in fact she should have paid $585.45) but did not want to do so over the phone “as she did not feel comfortable with this process instead deciding to mail the payment to AFS (we still have not received her payment). For Ms. ****** complaint that we do not mail out a statement that is untrue at the time she called in on 2/6/13 she informed AFS for the first time that she had moved.
As for her complaint that she cannot view a statement that is correct but Ms. ****** is well aware that she can call the school and speak to anyone here who can assist her with any issue she may have i.e. transcripts, grades, and loan payments.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved