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BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Diva's Closet LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Diva's Closet LLC include:

  • Length of time business has been operating

Factors that raised the rating for The Diva's Closet LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Diva's Closet LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 30, 2013 Business started: 03/23/2012 in TX Business started locally: 03/23/2012 Business incorporated: 03/23/2012 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Tina Land, Member
Contact Information
Principal: Ms. Tina Land, Member
Business Category

Clothes - Consignment & Resale Consignment Service Handbags Jewelers - Retail Shoes - Retail Womens Apparel - Retail Childrens & Infants Wear - Retail

Additional Locations

  • 11521 Fm 620 Ste 275

    Austin, TX 78726 (512) 433-6643


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Complaint Detail(s)

10/2/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I dropped off my clothes over 4 months ago to be sold on consignment. Its been well over 4 months and I have been trying to pick up a check due to me for a while. I have emailed several times, stopped in the store and called several times just to be given the run around. I have been trying with no resolution for over one month.

Desired Settlement: I need to pick up a check asap for clothes sold that have been there over 4 months, I also need to pick up the clothes from this batch that were not sold. The check due for that batch was promised to me almost 2 weeks ago that it was 'in the mail' and nothing has arrived. Also, I would like to pick up all remainding clothes from them as well and money due to me for those items.

Business Response: Ms. ******** signed a contract stating the term would be for
120 days once her items are priced and placed out for sale.  Her items have not yet expired. Per the terms
of the contract signed by Ms. ********, she must wait until her account reached
$100 or the contract term is over before she is eligible for a check.  Her last batch of items will not expire until
November. She has demanded to get back all clothing early and I told her it
would be a $25 early termination fee (per the contract). 

Consumer Response: Complaint: *******

I am rejecting this response because: This Is NOT what I have been told at all. I was the one  initially contacted by them in August to pick up my items because it was coming up on 4 months.  They said they would have a check for $66.00 and the clothes that didn't sell.  When I called to confirm, it was a mistake so they pushed me to September.  When I called to confirm the Sept check pick up, **** said there was a mistake and I wasn't on the calendar but she would put me on for the following week.  When I showed up the following week at the business, **** (owner) had an emergency and ran out.  The gal at the counter could not give me an answer so I kept calling and emailing (no response to email ever) and was finally told a check was in the mail for $66.00. I never received anything!


****** ********

Business Response:

Yes, I had an emergency: My ** ******** daughter ********* ******* at school and I had to take her to the ********. She was there for a week, which is why I could not return her calls. I would be happy to give ****** her check and all unsold items back tomorrow. I did nothing wrong and am sorry she is not happy, but emergencies do come up and everything in my first response is accurate.

Thank you,

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that picking up all of my clothes and a check would be the best resolution. I will need to pick up ALL clothes this Thursday, October 3rd (not WED) as well as a check for all clothes sold up to 10/3.  I expect they are not going to try to charge me a $25.00 fee (for pulling clothes) for all of the mis-information. Please confirm.


****** ********