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          Find a Location

          Austin’s has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Austin’s

              16231 N IH 35 Pflugerville, TX 78660

            • Austin’s

              16231 IH 35 Pflugerville, TX 78660-3196

            Business ProfileforAustin’s

            Family Entertainment
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Austin’s has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Austin’s

                16231 N IH 35 Pflugerville, TX 78660

              • Austin’s

                16231 IH 35 Pflugerville, TX 78660-3196

              BBB File Opened:
              12/12/2005
              Years in Business:
              21
              Business Started:
              1/31/2003
              Business Started Locally:
              1/31/2003
              Type of Entity:
              Partnership
              Alternate Business Name
              • Austin"s Park
              Business Management
              • Mr. Michael C Goss, President
              Contact Information

              Principal

              • Mr. Michael C Goss, President

              Customer Contact

              • Mr. Michael C Goss, President
              Additional Contact Information

              Fax Numbers

              • (512) 670-9601
                Primary Fax

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/21/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I spent over $400 for a horrible birthday party. They gave us not 1 or 2 or 3 BUT 5 RAW pizzas. All the pizza I ordered was raw as f** The hostess was never around. I have to keep looking for her. Guess where she was Im the office laughing and socializing. Than when I told her all the pizzas was raw she ask me do you want us to **** it some more? Horrible service and my guests couldve been sick due to their neglectious. Didnt even offer any discount. Why am I paying them to host a birthday party when they didnt do s*** Try to reach out to a manager there but so far no one has called me. Plz help me get justice.

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Onnesha W

              1 star

              05/31/2023

              I booked and attended a party for my sons 14th birthday on 5/28. We were greeted by our host and the party was easy and the kids enjoyed themselves. I and my guest abided by the rules and agreement and arrived and left the room within the allotted time. There were 7 of 10 wristbands used at the party, but not for lack of the amount of people; but because the adults did not use them. So I paid and went to put my things in the car when my party reservation ended and prepared to stay until the kids wanted to leave since its an all day pass. I had 3 wristbands remaining and when I asked for them, I was told by the host she could not give them to me. I immediately asked for my items or a refund and she told me neither was possible. I asked for a manager because the host was a teen and did not seem as she could assist any longer.The issue was escalated to J, who was from the very start rude and demeaning. He took no professional measures to provide any level of customer care or service. He was dismissive and taunting. It was extremely out of line. At the point where I was disrespected, I asked for a higher authority and S. came and I begin to record my experience live on ******** because in my lived experience as a woman of color, I have had enough experiences where my acts have been stereotyped and inflated when I am simply conducting business and I felt that I needed a record of the treatment I was receiving. Ss approach was to treat me being articulate as though I was being belligerent for asking for the policy about wristbands which is not written and could mean the staff takes them and use them - was to call security. This staff needs customer service and cultural competence security was not needed.. The agreement says you receive any package items when you and your guest get there. They were wrong to keep wristbands I paid $120 for. This was recorded and is posted on my social media account.

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