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BBB Accredited Business since
Phone: (512) 268-6406 Fax: (512) 268-6437 207 Elmhurst, Kyle, TX 78640
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A BBB Accredited Business since
BBB has determined that The Kid Ranch Christian Preschool meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Kid Ranch Christian Preschool include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Family and Protective Services
P.O. Box 149030, Austin TX 78714
Phone Number: (512) 438-4800
Type of Entity
Business ManagementMs. Destini Evans, President
Child Care Centers Child Care - Infant Computers - Training Dancing Instruction Language Schools Schools - Academic - Pre & Kindergarten Children`s Play Programs Instruction
Alternate Business NamesThe Kid Ranch, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Kyle, TX 78640 (512) 268-6406 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My son ***** ***** started to attend the Kid Ranch Christian Preschool on the 11th day of January. There were many incidents that had occurred while my son was attending there. The first occurrence was when I told his teacher Mrs.******** (the 2 year old teacher) that my son had an accident on the way to school. She simply asked "Are you sure it was not his thermos that leaked onto him in the seat of his jeans while you were driving"? I explained to her that was not the case and that he needed to be changed right away. The thermos was upfront in the cup holder with me and that ***** drank a lot of water before we left so he had pee pee in his jeans. I asked her to make sure she had a change of his clothes and she stated yes, she did and she will change him. When I picked ***** up,he was still in those same pee pee jeans. As I brought it up to **** the director she said "I should have changed him myself when I got to his class". First and foremost, it is the teachers job to change my son. This is exactly what she is getting paid to do, I pay 845 a month for them to care for my child and take care of his needs. The next situation that had occurred was whenever I stopped in between 10 to 10:30 whenever Noone was expecting me. The parent handbook shows a schedule in it that states between the two time frames they will be doing lesson plans. When I stopped in they were doing nothing but the atmosphere was completely insane and chaotic. My son ***** saw me and said to me"mommy I want to go home". I took ***** with me that morning right away. There was toys all over the ground and kids hitting one another. It was a complete disaster. I told **** the director about this and she had stated "as a single mom and new parent,she asks me to understand things happen". **** had left me a 2:56 voice message on my cell phone with nothing but excuses. I also remember seeing tons of kids left alone in the 2 year old classroom unattended while the other teacher was bringing them in from outdoors. This was the same teacher (I forgot her name she's young) that couldn't find ***** jacket and let him played outside in 36 degree weather. Needless to say ,my son was sick the very next day. I would not recommend this school to any parent. This is a daycare not a learning center. It is absolutely outrageous and ridiculous. I paid 1,025.00 for my son attending for 7 days total.**** the director told me I needed to pay 212.00 for pulling him out early without any notice or she was going to file a small loan collection for court. I did not get a single penny back. My family and friends have definitely been warned to never take there children to this"school". The only outcome was negative. We definitely got ripped off.
In response to Ms. ***** *****'s complaints; January 22, 2016 was the first time Ms. ***** attempted voice her concerns and did so through Mr. ******* ****. Mr. **** walked into the office with a checklist from Ms. *****. I apologized to Mr. **** about the two reasons for concern and attempted to assure him that these things would be addressed. He made it clear that he was sent here to pick up *****'s things and to secure a refund.
Business Response: Ms. ***** placed a non-refundable deposit to secure her son's spot in our two year old room. Regardless of what days he was physically here, the full amount of tuition is due per contract. I have attached copies of page 14 & 15 of our handbook and the signed contracts. Please remember that we graciously overlooked the $200 owed to cover the remainder of what would have covered the two week notice had it been given and we have not turned it over to small claims court. We would like to put this matter to rest. Again, I'm sorry that your time at the Kid Ranch was not a pleasant one.
Better Business Bureau:
Customer Reviews Summary