This business is not BBB accredited.

Country Home Learning Center

Phone: (210) 692-7205 8155 Fredericksburg Rd., San Antonio, TX 78229 http://www.countryhomelearningcenter.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Country Home Learning Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Country Home Learning Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 13, 2010 Business started: 02/24/1987 Business started locally: 02/24/1987 Business incorporated 09/22/1994 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Family and Protective Services
P.O. Box 149030, Austin TX 78714
www.dfps.state.tx.us
Phone Number: (512) 438-4800

Type of Entity

Partnership

Business Management
Ms. Sharon K. Ford, President
Contact Information
Principal: Ms. Sharon K. Ford, President
Business Category

Child Care Centers

Alternate Business Names
Country Home Learning Center #6, Ltd

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8155 Fredericksburg Rd.

    San Antonio, TX 78229 (210) 692-7205

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Child was attending the care center. Center is closed when schools are closed, but accommodates children not in school. Ex. Needed to take child to care center so I could complete a scheduled shift at work. Center is closed when I need childcare. Moved child to diff facility. Was told I could not receive refund but could bring child back for care.. The center is unable to accommodate my needs yet can only offer "store credit " of sorts....which I can not utilize.

Business Response:

The date in question that the Center was closed was due to local roads being iced over.  Country Home Learning Center's policy regarding inclement weather is to follow the surrounding school district's decision as to whether or not to close the schools.  Country Home Learning Center's top priority is always the safety of our children.

Country Home Learning Center contacted Ms. ***** by phone to discuss her concern, and an agreement was reached to refund Ms. ***** the actual amount of her credit, $56.00.  The refund request has been sent for processing.

We apologize for any inconvenience this misunderstanding may have caused.

Sincerely,

Country Home Learning Center

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****