BBB Business Review

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This business is not BBB accredited.

Sunset Funeral Home

Additional Locations

Phone: (210) 828-2811 Fax: (210) 822-7521 View Additional Phone Numbers 1701 Austin Hwy, San Antonio, TX 78218 http://www.dignitymemorial.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunset Funeral Home include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunset Funeral Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1966 Business started: 01/01/1962 Business started locally: 01/01/1962 Business incorporated 12/30/1999 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Banking
2601 N Lamar Blvd, Austin TX 78705
www.banking.state.tx.us
Phone Number: (877) 276-5554

Texas Funeral Service Commission
333 Guadalupe St # 2-110, Austin TX 78701
http://www.tfsc.state.tx.us
Phone Number: (888) 667-4881
Fax Number: (512) 479-5064
info@tfsc.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Victor Lindstrom Victor Lindstrom, General Manager Mr. Manny Aleman, General Manager Mr. Steve Basset, Market Manager Mr. Jim Geeslin, Marketing Manager Mr. Terry Goleman, Manager Mr. Hardy Henderson, Manager Ms. Nancy Lew, Manager Ms. Patricia Prado, Manager Danny Rodriguez, Manager
Contact Information
Principal: Mr. Victor Lindstrom
Principal: Victor Lindstrom, General Manager
Business Category

Cemeteries Cremation Services Funeral Directors Funeral Related Services Funeral Homes Monuments

Alternate Business Names
Colonial Funeral Home Funeraria Del Angel Trevino-1 Funeraria Del Angel Trevino-2 Roy Akers Zizik-Kearns Funeral Chapels SCI Texas Funeral Services Inc Sunset Memorial Flower Shop Sunset Memorial Park Sunset North Funeral Home Sunset Northwest Funeral Home
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.