BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Feedback Catering Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Feedback Catering Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Juan Ramirez-Sotello, Owner
Caterers Party Facilities Wedding Supplies & Services Banquet Facilities
210 S Grimes Ste 301
San Antonio, TX 78203 (210) 387-4315 (210) 270-8999 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (210) 387-4315(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I just had a wedding last weekend. It went perfect except for this catering company. This is not due to one incident, but 11 different incidents. **** ****** was very unprofessional. His waitstaff were good. But on the whole, it was a horrible experience. I met with him a few days after the wedding to address these issues. He outright lied to me even though I had the original documents. I paid him a little over $4000.00, so I expected a little bit of professionalism. The issues were as follows: 1. I asked for lasagna to be served to 147 guests. Only 108 showed up and 7 guests came up to us later and said that they were not given dinner. When we asked for them to be served, **** ****** said they were out of lasagna. He later admitted that he took an entire pan to the catering van and gave it to his staff. He denied my guests food that I paid for and took it home. 2. He was told to bring a minimum of 5 vegetarian plates of lasagna for my vegetarian guests. It was on our original invoice. He outright lied and said I never mentioned it. I showed him the proof and said it was my fault. So when my guests asked for the vegetarian option, he took the plate away and brought them the same thing, thinking they wouldn't notice. When *** ***** ** *** ********** asked him, he said there were not vegetarian plates. He instead took my appetizers of fruit and cheese and gave to them as their dinner. I had paid for that food myself. So he charged me twice for the meal they never got. My mom was one of these people. 3. At our meeting, he admitted he took the lasagna, admitted that he knew the tables were not standard and said the only concession he would make was to deliver the 39 pieces of lasagna to my house with salad that he did not serve to my guests that I paid for. That was rude and unprofessional. I spoke to him calmly with all the evidence. I even showed him the names and phone numbers of the 39 people that did not attend my wedding to prove there should have been more than enough food left over. He said to bad. There must be something that can be done. In my book, this is stealing. I paid for a service that was not rendered completely.
Desired Settlement: I asked for a partial refund of the 39 plates of lasagna that should have been left over , not including the 7 guests that were denied dinner. So, technically, there should have been enough food for 46 people. He took the food that was ours and denied my guests the food I paid for. I asked for $400 dollars returned out of the $4000 paid, and I would have settled for $200 just as a matter of principle.
To whom may it
June 11, 2013
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.