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BBB Accredited Business since

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Description

This company offers new floor contracting services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CSC Floors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for CSC Floors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CSC Floors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 26, 2005 Business started: 01/01/1977 Business started locally: 01/01/1977 Business incorporated: 11/21/1973 in TX
Type of Entity

Corporation

Business Management
Mr. Hank Goldstein, President Ms. Judy Goldstein, Vice President
Contact Information
Principal: Mr. Hank Goldstein, President
Customer Contact: Ms. Judy Goldstein, Vice President
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail

Alternate Business Names
Carpet Supply Company Gold Rose Inc

Additional Locations

  • 222 E Rhapsody Dr

    San Antonio, TX 78216 (512) 263-5055 (210) 525-0754

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (512) 263-5055(Phone)
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Complaint Detail(s)

10/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Contact with Carpet Supply Company (CSC Floors) stated that we would pay 50% upfront and the remainder upon installation of carpet. Carpet installers ran out of carpet (wrong measurement) and did not finish carpeting before they left on Friday, September 20. Rather than delaying the remaining charge until the rest of the carpet was installed, they charged the remaining 50% on September 20 without telling us. Absolutely unacceptable. Separate from the unauthorized credit card charge, there were instances of sales person running late, trying to change appointment times once a commitment had been made, having expectations that we would make ouselves available multiple times in a week rather than consolidating appointments. Just overall bad experience.

Desired Settlement: CSC Floors needs to do a better job of managing customer expectations and keeping commitments.

Business Response:

The client was explained our policy of charging the 2nd 50% of the contract on the day of installation, which is consistent with industry standards.  It was not known until the end of the day that the install was

short 1 closet.  The closet was installed the following Thursday which was the first day convenient for the client and installers.  Although the source of the shortage remains unresolved, the client was given the

additional carpet, pad, installation labor and tax rather than being asked to pay for it.  


Our representative made every effort to accomodate the client's schedule.  The following is her report: 

The client was scheduled for an install on Friday, September 20th and the install was completed expect for one small closet.  Our measurements were correct, but due to the large areas, turns and two stair

cases, the carpet was a few feet short.  I informed the client the installer was not available on Monday or Tuesday and could finish the small closet on Wednesday.   She said Thursday would be better for

the AC man would be there as well.  I was there with the installer promptly at 8:30 am Thursday to finish the install.  I informed the client it is our company policy to ask for half down at the time

of scheduling and then the remaining balance the day of the install.  Overall we did a great job and I provided excellent customer service.  I've answered every text and e-mail from the client and her

husband whom I've never meet or spoken to. The client stated he has already been transferred to Chicago.





BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/3/2011 Problems with Product/Service