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BBB Accredited Business since

Steam Brite Supply

Phone: (210) 662-9000 11104 Osgood St, Live Oak, TX 78233 http://www.steam-brite.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company sells and manufactures industrial cleaning supplies including but not limited to air movers, dehumidifiers, carpet cleaning machines, pressure washers, vapor steam units, air duct cleaning units, air purification equipment, floor cleaning equipment, chemicals and cleaning compounds.  This company also provides services in loans, leasing, and rental equipment. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Steam Brite Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Steam Brite Supply include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on Steam Brite Supply
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 1988 Business started: 01/01/1981 in TX Business started locally: 01/01/1981 Business incorporated 07/25/1994 in TX
Type of Entity

Corporation

Business Management
Mr. Donald Cook, President
Contact Information
Principal: Mr. Donald Cook, President
Business Category

Carpet & Rug Cleaning Equipment& Supplies Chemical Cleaning - Industrial Farm Equipment Escalators Tile & Grout Cleaning Carpet & Rug Cleaners Water Damage Restoration Air Purifying & Cleaning Systems & Equipment

Products & Services

Steam Brite Supply sells the following brand(s): Over 500 manufactures

Steam Brite Supply offers the following product(s): Over 100,000 items.

Method(s) of Payment
This company accepts Visa, MC, Discover, and cash.
Refund and Exchange Policy
Please see the company's website to reference their refund and exchange policy:  http://www.steam-brite.com/conditions.php
Alternate Business Names
Steambrite, Incorporated
Industry Tips
Tips for hiring a carpet cleaning company

Customer Review Rating plus BBB Rating Summary

Steam Brite Supply has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.