Business ProfileforWOW Total Cleaning and Restoration

Our experience with WOW Total Cleaning & Restoration has been horrific and we want to warn other potential customers of this company's fraudulent business practices. They had originally misquoted us for minor water damage repair, over $8K (original estimate attached). Not knowing this was not the correct estimate and in good faith, we paid half the amount as per contract before they began the work (receipt attached for $4,123.80). After they finished the work, they mentioned the adjuster had made a mistake and we would be getting a refund for the difference of what we already paid for, which they processed on 10/13 along with their detailed final statement and final amount of $1,857.36, which is also attached. Two weeks after the work had been completed, we began receiving weekly invoices and harassing calls regarding altered charges that they added to a new statement of $803 to materials (new statement from 10/26 attached). After reading their work authorization closely, there is no mention of price changes or additional costs AFTER the work had been done and PAID for (work authorization attached). At this point they are trying to send this bill to collection, which I believe is not fair since they've made multiple mistakes already that proves they are untrustworthy. They should own up to their mistakes and pay for them.