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          Find a Location

          Lone Star Carpet has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Lone Star Carpet

              1608 Royston Lane Round Rock, TX 78664

            • Lone Star Carpet

              807 Mcphaul Austin, TX 78758

            Business ProfileforLone Star Carpet

            Carpet and Rug Cleaners
            Multi Location Business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Lone Star Carpet has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Lone Star Carpet

                1608 Royston Lane Round Rock, TX 78664

              • Lone Star Carpet

                807 Mcphaul Austin, TX 78758

              BBB File Opened:
              2/2/1993
              Years in Business:
              36
              Business Started:
              8/25/1987
              Business Started Locally:
              8/25/1987
              Business Incorporated:
              12/30/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Moerbe Enterprises, Inc.
              Business Management
              • Mr. Lee W. Moerbe, President
              Contact Information

              Principal

              • Mr. Lee W. Moerbe, President

              Customer Contact

              • Mr. Lee W. Moerbe, President
              Additional Contact Information

              Fax Numbers

              • (512) 836-9705
                Primary Fax

              Phone Numbers

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/06/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 11/7/2020, ******** Carpet billed me for installing surround tile and shower flooring tile in my master bathroom. The total amount was $3833.83.The bathroom tile for the shower floor-from the moment it was starting to be installed - turned out to be the wrong color and did not match the surround tile as planned. I stopped the workers and called the salesperson. He stated that the product said it was "white" and that the work had begun and must be finished. I also found out during this time that there was a showroom where I would have been able to talk to design people and choose the right color tile in person. This was never suggested as an important step in the process.I asked for an adjustment in the billing, but it was refused. I spoke to the owner, but he claimed he could not do anything. I received a $90.00 credit for a returned box of the tile that did not match.During the next year, 2021, my partner spoke to the company and to the salesperson. We asked for the flooring to be re-done properly. This request was refused again, and the answer was that it was impossible to do once the flooring had been sealed.I am now working with a remodeling company that said there was no problem with re-doing the flooring of the shower.We ask that ******** Carpet refund the cost of the flooring for the shower or offer an acceptable amount to contribute to this project - which has to be re-done.This occurred during covid-19 and we were all in isolation and fear. Though I stated my case more than once, I did not receive a reasonable response. As seniors, my partner and I were very concerned about the epidemic. We did not wish to post a poor review nor negatively impact the company's business. We were concentrating on staying healthy. We do, however, feel that the issue was never handled properly or honestly.
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