This Business is not BBB accredited
Independence Carpet Care & Cleaning
Phone: (210) 661-8989 Fax: (210) 661-8989 View Additional Phone Numbers PO Box 201148, San Antonio, TX 78220 View Additional Web Addresses ! There is an alert on Independence Carpet Care & Cleaning !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementBryan Gobel, Owner Ms. Lisa Gobel, Manager
Carpet & Rug Cleaners Fire & Water Damage Restoration Carpet & Rug Dealers - New
Alternate Business NamesA-awesome Carpet Care Independence Carpet Care, LLC
Industry TipsTips for hiring a carpet cleaning company
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Additional Phone Numbers
- (210) 336-6520(Phone)
Additional Web Addresses
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: **** and **** came over to do our carpets 5/16/13 and it was the worse disaster we have ever encountered. They left the carpet soaking wet and not clean in many areas as they said it would do better once dried. Big joke and so was the service. I even paid him an extra $20 on the side as **** stated putting down the pre-spot was not part of the special. The cost otherwise would be $149.00. He said it would save me a lot and he could use the extra money at the same time. Why not help someone out, but I got ripped off overall. We took advantage of this service due to it being an internet special of $49 for 4 rooms. Having our own carpet cleaner we thought for that price having it done professionally would be a great deal and save us a lot of the work. WRONG! We had to get our machine out and went over our carpet several times to bring the water out of the carpet. It has now been over 6 hours since the carpet was done and the carpet is still wet. Actually we ended up cleaning the carpet. Extremely poor service and a disaster as repeated above.
Desired Settlement: There is not an outcome they can do as my wife and I finished the job and now it is nothing more than allowing the carpets to dry.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/21/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/8/2013||Problems with Product/Service | Complaint Details Unavailable|
|9/17/2012||Problems with Product/Service|
|7/30/2012||Problems with Product/Service|
|5/18/2012||Problems with Product/Service|
|11/23/2011||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|
|10/26/2011||Problems with Product/Service|