This Business is not BBB accredited
La Hacienda RV Park
Phone: (512) 266-8001 Fax: (512) 692-4399 View Additional Phone Numbers 5220 Hudson Bend Rd, Austin, TX 78734
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for La Hacienda RV Park include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Railroad Commission
1701 N Congress, Austin TX 78701
Phone Number: (512) 463-7288
Type of Entity
Business ManagementKen Butschek
Campgrounds & RV Parks Hotels Resorts Vacation Rentals Cabin, Cottage & Chalet - Rentals Gas - Propane
Alternate Business NamesLa Hacienda at Lake Travis, L.L.C La Hacienda RV Park #1, LTD
THIS LOCATION IS NOT BBB ACCREDITED
5220 Hudson Bend Rd
Austin, TX 78734 (888) 378-7275 (512) 266-8001 Directions
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Additional Phone Numbers
- (888) 378-7275(Phone)
- (512) 870-8545 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I made a reservation around the25th of November for 24, 25, and 26th of December 2013, I then called back a day later and changed the reservation to 23,24,and the 25th of December. On the 28th of December I checked my Visa bill and discovered that I had been charged 2 times. Once for the days of 23 thru 25 of December for$ 140.00 and charged again on the 26th for $156.00, I called the resort and talked to *****, he implied that I was lying and that I had made two different reservations. If they record conversations, then I suggest management review the tapes and my conversation should be there. I do not know the reservation clerks name that I talked with, it was a female I talked with both times, once for the original reservation, and then the change to the reservation. I checked in on the 23d of December checking out on the 26th. I see no reason I should pay for the 2nd reservation since it was the clerks fault not mine.
Desired Settlement: Cancel the 2nd billing of 12-26-2013 for $156.00
Business Response: I, ***** ********* Have spoken with the person who filed the complaint and have resolved the issue. Thanks.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved