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          Michael Edwards Custom Cabinetry & Closets, Inc has 1 locations, listed below.

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            Business ProfileMichael Edwards Custom Cabinetry & Closets, Inc

            Cabinet Maker
            Suspended BBB accredited business

            Current Alerts For This Business

            Accreditation Suspension:
            On 04/01/2024 accreditation was suspended due to a failure to address marketplace disputes quickly, professionally, and in good faith. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

            Contact Information

            6305 Camp Bullis Rd

            San Antonio, TX 78257-9703

            Visit Website
            (210) 651-3800

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Suspended BBB accredited businessNR

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

             

            Business Details

            Location of This Business
            6305 Camp Bullis Rd, San Antonio, TX 78257-9703
            BBB File Opened:
            10/20/2008
            Years in Business:
            16
            Business Started:
            5/1/2007
            Business Started Locally:
            5/1/2007
            Business Incorporated:
            4/27/2007
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Mike Swientek, President
            Contact Information

            Principal

            • Mr. Mike Swientek, President
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            We acquired personalized cabinetry from Michael Edwards. Regrettably, following the installation of these cabinets, our previously functioning microwave ceased to operate. Unable to locate a suitable replacement to fit the designated space, we reached out to Michael Edwards to commission another custom facade. After enduring a prolonged wait of several months, the installer arrived. Unfortunately, the custom-made piece did not align correctly, necessitating on-site adjustments that resulted in visible s**** marks on the front face. It is perplexing why inaccuracies occurred despite providing precise measurements. Despite our attempts to communicate with both the owner and the salesman, we have yet to receive a response. If they persist in refusing to rectify the situation, a refund in accordance with our legally binding contract is imperative, as they are not upholding their end of the agreement.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rebecca J

            12/16/2023

            The salesperson and owner were highly communicative and attentive until the final payment was made. Unfortunately, subsequent to completing a full-custom remodel on our home, numerous unresolved issues arose, compelling us to escalate matters to the owner. Despite promises to address the issues, it took months for the fixes to be implemented. When we needed a smaller job done, we decided to give the company another chance, assuming a small task would be manageable. To our dismay, they mismeasured and left noticeable scratches and s**** holes on our newly installed facade. Despite multiple attempts to contact both the salesperson and the owner, there has been no response to rectify their error. It's incredibly frustrating to experience such dishonesty from these individuals. To make matters worse, it appears that several other condo residents have had similar complaints. If only we had been aware of these issues beforehand!
            Read 1 More Customer Review

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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