This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for It's My Party Bridal Boutique include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for It's My Party Bridal Boutique include:
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Dolores Reynoso, Owner Mr. Juan Reynoso, Owner
Bridal Shops Wedding Supplies & Services Event Planners
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: dress was order in jan 2014, my mom took the day off from work and drove to San Antonio and come to find out the wrong dress came in, ******* told my mom she will order and have it overnight to her she will bring to my mom in corpus christi this sunday and she did not call or show up. my mom has high blood pressure and is stressed out, my sister in tears worried about her dress. Her party is in september, we can not go to another store to order another dress, this dress has been paid in full already. my mom has called her and no answer and texted her several times and no response. I called her myself no answer, called one last time and went to voice mail. I'm tired of these lies. be honest with us, have some pride of your wrong doing, don't be a coward. I'm very upset and doing thing the right and legal way. I'm beyond upset!!!
Desired Settlement: she needs to call us and let us the status and not ignore us. I would like for her to offer our money back and she pay for it. it's not our fault her employee ordered the wrong dress and make promises that she cannot keep. it's not fair, how would she like it if it happened to her?
Business Response: First of all, a person filing a complaint should have their facts straight before making erroneous statements. The client came to my boutique in January to order a quinceanera package. The young girl who would be wearing the dress apparently is very "shy" and getting an answer from her is not an easy task. They placed an order for a package and said they would let me know "later" as to the details of the accessories. When the dress came in, I called the client and she did come to the store to pick up her dress and that is when the young girl stated that is not the dress she chose. The mother began saying she knew we were going to order the wrong dress and she had a feeling we had the wrong dress......she didn't even know why she came to san Antonio....she had never had this problem before.....on and on....If she had a feeling, she should have verified that we had the correct information. The style number that was written on the order form was the style that we received. At any rate, I apologized and said I would do what I could to correct the problem. In regards to the statement that I said I would get it shipped "overnight", that is absolutely inaccurate. These dresses are made to order most of the time and in a size 20, chances are slim that there is one already made. I stated I would call the manufacturer on Monday and ask if there was a possibility of getting one in as soon as possible. The clients accessories were ready and I asked her if she wanted to take them so she would not have to make another trip and I could just ship the dress to her. She was angry and said no, I want them all together with the dress. I offered to bring her package to her in Corpus when the dress arrived since I felt responsible for the mistake on the style number of the dress. My sales associate helped the client try on the dresses and she gave me the style number to the dress she thought the young girl had chosen. I attempted to make the drive to deliver the dress on Sunday June 29. I had car troubles and let the customer know that I would be late. I did not make it as a result of a combination of unexpected occurrences. I did deliver the dress and accessories to the client on Tuesday morning. I helped the young girl try the dress on and went over her items before I left her home. I delivered exactly what was ordered. There was no advertisement issue or loss as far as I am concerned. I feel I kept my end of the contract and went above and beyond to correct the error. Most dress shops would have said sorry, take it or leave it. The customer had a $43 balance that she had agreed to pay due to the fact that the young girl chose a tall Pageant Tiara rather than the quinceanera tiara that comes in the package. When I asked for the payment the customer stated she didn't have any money. I agreed to let her mail me the payment. Seriously doubt she will ever pay that balance but I figured I wouldn't go bankrupt over $43 and it really wasn't worth seeing this woman get all bent out of shape again. I try to go the extra mile with all of my clients and I am sorry that this family member felt the necessity to show her ignorance and lack of knowledge regarding the situation but you cant please everybody all the time. In the end, the size 20 dress that was ordered, was delivered and fit the customer just fine. Hope she has a great party!
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I had a contract with this business, and the owner of the company cancelled the contract without asking or without my permission. My daughter in law cancelled an order and since she could not get a refund she asked that the $100 be added to my daughters contract. she then cancelled the order thru a text message and then she said that I agreed to through a text message. I went on to tell her that I never cancelled the order nor did she ask me if I wanted to cancel the order. I tried to reason with her after the day prior she stated that if the particular item was not ordered we could get store credit.She went on to say that the contract clearly states that there is no refunds or exchanges but yet she said we could get store credit. I tried to get store credit for items listed as priced on the contract and she said that I was being difficult and that she had every right to charge me $300 more for cancelling the contract. I told her that I didn't cancel the contract she did and the I had no merchandise to exchange nor to get a refund for. I told her that I would contact an attorney to review the contract because nowhere on the contract does it state that she will charge $300 for cancelling a contract. She owes me $200 for merchandise that she does not even have in the store and I not once asked her for a refund. All I wanted was for her to honer what she said about the store credit but she is the one being difficult. She has taken money from other family members as well by ruining the merchandise and expecting people to deal with it . She has no business ethics and very rude. She will not take responsibility for what she damages, but its ok for her to take peoples money. that is very unprofessional. In her text messages she tells me that she deals with these kind of issues on a weekly basis. I will get other clients of hers to come forward with their complaints as well.
Desired Settlement: I would like to get a refund if she is not willing to cooperate, but in reality all I wanted was store credit after she cancelled my contract and texting me a new invoice I never agreed to or signed.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.