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A BBB Accredited Business since
BBB has determined that Pathology Associates Of San Antonio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pathology Associates Of San Antonio include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMauro Guerra, CEO Ms. Linda Gutierrez, Billing
Billing Service Laboratories - Medical
Alternate Business NamesPathology Reference Laboratory, L.L.C.
9600 Datapoint Dr
San Antonio, TX 78229 (210) 892-4775 (210) 249-2800 Directions
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Additional Phone Numbers
- (210) 892-4775(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: A *** ***** was sent in by IFWH with clear instructions to perform ** * ** **** *** **********. This instruction was ignored and no additional testing was performed. When IFWH contacted PRLitt took hours to receive a response to confirm that the the testing was not performed when IFWH specifically requested the ** * ** ******* to avoid another procedure. My appointment was cancelled after it was confirmed that PRL ignored the requested instructions. PRL billed for the incomplete results. Contacted their office in *** ******* ** and one lady said that ***** would be contacting me. The lady did acknowledge that the ** ** ******* was automatic and there was a doctors request also. ***** never called. PRL should not bill for a test they decided not to conduct. This oversight is resulting in another PAP to conduct the previously omitted ** ** *****
Desired Settlement: Not bill $170 Medicare and / or BCBS for the date of service 11/20/2014 during which PRL did not conduct the requested testing ordered by Dr. * *****.
It was definitely a communication error on our part why the initial testing was not completed. The criteria for doing this test is quite complex and not really as straight forward as the patient states. In addition there is a specimen integrity issue. Testing has to occur within 10 days of collection or the specimen is no longer viable. By the time it was realized that the ***** ******* had been missed the specimen was too old to do the testing and the physician elected to have the specimen re-collected rather than proceed with the scheduled procedure. The re-collection could not be done for about 3 months to ensure adequate cells. Though the billing had already gone out for the *** **** and physicians interp for the abnormal reading (the $170 stated below), Medicare would not pay based on their collection criteria and the diagnosis codes provided by the physician. PRL did not bill the patient, nor will we. The specimen was successfully collected in March of 2015. The ***** **** was run and we did not bill Medicare or the patients secondary insurance for this test. We felt it was the right thing to do based on the previous issues.
When the issue was brought to my attention (it has been a couple of months ago), I did place a call to the physician office to find out the story from their perspective. I was told that everything had been settled with the patient, everything had been explained adequately and there was no reason for me to contact the patient directly, so I did not. In any case, where we (or I) am asked to return a call to the patient I always call the physician office first. We never want to be in the position of giving the patient diagnostic information that should really only come from the physician offering treatment.
Though the billing had already gone out for the *** **** and physicians interp for the abnormal reading (the $170 stated above), Medicare would not pay based on their collection criteria and the diagnosis codes provided by the physician. PRL did not bill the patient for the outstanding balance, nor will we. ?