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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunrise Vending meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sunrise Vending include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunrise Vending
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 19, 2010 Business started: 05/27/1977 in TX Business started locally: 05/27/1977 Business incorporated: 06/02/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
http://www.dshs.state.tx.us/
Phone Number: 888-963-7111

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Julia Koch, Owner Mr. Karl Koch, CEO Mr. Omar Vera, General Manager
Contact Information
Principal: Ms. Julia Koch, Owner
Related Businesses
Pepsi Cola Bottling Company of Corpus Christi and Victoria
Business Category

Beverages - Wholesale & Distribution Beverages

Alternate Business Names
Sunrise Vending Company, LLC

Additional Locations

  • 1401 S Padre Island Dr

    Corpus Christi, TX 78416 (361) 853-0123

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2 oz. bag of ******* ******* ******** and when I pulled the bag out of the vending machine, I noticed that the bag was open. It had a 1 inch hole in the top seal of the bag.

Desired Settlement: Please have your employees pay a little more attention to the product that they are placing inside of the vending machines.

Business Response: Mon 8/18/2014 3:47 PM

We will be reaching out to this customer to either issue a refund for the bad bag of chips, or take him a good bag of chips.  We want to keep all customers pleased with our service, so we will do what is needed to ensure that they are happy.

 

Thank You

 

 

***** *******  

******* *******, Sunrise Vending

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10179037, and find that this resolution is satisfactory to me.

Regards,

**** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.