This Business is not BBB accredited
Phone: (512) 266-8668 100 Congress Ave Ste 2000, Austin, TX 78701
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Finest Hardware include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Finest Hardware include:
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Anna Banaszkiewicz, President Mr. David Banaszkiewicz, V P
Related BusinessesMy Washroom The Builders Supply
Bathroom Accessories Door & Gate Operating Devices Door Closers & Checks Cabinet Hardware Hinges Kitchen Accessories Kitchen Cabinets & Equipment - Household Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Locks - Wholesale & Manufacturers
Alternate Business NamesAANDD Nationwide, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
100 Congress Ave Ste 2000
Austin, TX 78701 (512) 266-8668 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I found several pieces of cabinet hardware on the "Finest Hardware" website (http://www.**************.com/). The website specifications indicated a "chrome" finish on the cabinet hardware. I was not completely clear whether this meant "polished chrome" or "brushed chrome" , so I called the company directly to speak to a sales representative. It should noted that the picture associated with the cabinet hardware looks like "brushed chrome". I reviewed the hardware specifications on the website with the company sales representative on the phone and they indicated that the cabinet hardware was a "brushed chrome". I ordered the hardware for approx. $50 and it was received. Unfortunately, all of the cabinet hardware received is "polished chrome" which I cannot use. I contacted the company immediately and explained that the wrong hardware had been sent. I requested an alternate "brushed chrome" hardware or a refund. The company responded with the following: "Hello - We look up the order. There was 12 of ********** and 6 of **********. The ********** is chrome plated and we don't have "Brushed chrome". See attached catalogue. The value is below $90 min return, so we can't accept the return and we don't have something for brushed chrome. Thank you, Returns Department" I then followed up with an email asking them what they think I should do with the approx. $50 of "polished chrome" hardware that I currently have and can't use. Are there any other options? They have not responded to date.
Desired Settlement: I think they should refund the entire amount including shipping cost each way. Potential customers should also be aware of the so-called $90 fine print return policy even when a company representative gave me the wrong product description before I placed the order or the wrong product was shipped.
Read Complaint Details
Complaint: Ordered two pop us electrical fixtures but didn't need them due to an architectural change. They have not given me a return authorization.
Desired Settlement: Refund
The customer first send us an email on 04/04 regarding the return request for order # ******* and on the same date an email was sent to ****** regarding the restocking fee and the RMA number. On 04/11, a follow up email was sent to ****** since we have not received any response from them. Received a response on 04/21 about the RMA # and the restocking fee and on the same date sent return instructions to the customer.The Returns drive is already updated and we refunded customer $70.23 (a restocking fee of 25% - $23.41).