BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that ValueBank Texas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ValueBank Texas include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Heitkamp, President/CEO Kelly Gonzalez, X:7717
Alternate Business NamesValueBank Financial Services ValueBank Mortgage
3649 Leopard Street
Corpus Christi, TX 78408 Directions
PO Box 4956
Corpus Christi, TX 78469
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (361) 384-2433(Phone)
- (361) 643-8334(Phone)
- (361) 654-9400(Phone)
- (361) 729-4212(Phone)
- (361) 749-5264(Phone)
- (361) 758-8511(Phone)
- (361) 776-2541(Phone)
- (361) 851-9390(Phone)
- (361) 985-8900(Phone)
- (361) 993-7766 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The bank has mis appropriated my funds.
Desired Settlement: I would like a return on my investment.
ValueBank Texas has thoroughly researched our systems for accounts associated with Mr. ****** ******* or the social security number he provided. The account number he provided does not match the format ValueBank Texas uses. We are confident that Mr. ******* is not a customer of ours.
Below is a summary of our activities over the course of our interaction with Mr. *******:
On Monday, January 13, 2014, ****** ******* emailed our customer service mailbox and stated he had lost his account numbers during a move and needed help. We researched our systems but could not find any accounts in his name. On the same day we emailed him back requesting additional information. He responded on January 14th, and after further research, we were still unable to locate him in our systems.
On January 14th, Mr. ******* visited our branch in Richmond, TX asking for assistance. The employees in the Richmond branch searched for accounts in Mr. *******’s name and by the social security number he provided them but were also unsuccessful. He informed branch staff he had last accessed his account in 2002.
While he was at our Richmond branch, Mr. ******* made several comments to the staff about his personal history, and, while not abrasive or violent, his behavior made them feel extremely uncomfortable. As soon as he left, they contacted the non-emergency division of the local police department. Mr. ******* had arrived to the branch in a taxi and the driver subsequently had him arrested for Theft of Service because he could not pay for the taxi ride.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved