Business ProfileforInternational Bank of Commerce

I called in this past year 2023 and got help from a "manager" the guy said he would remove autopayments from my account and it was a lie because this morning when I called in a supervisor helped me and told me that apparently nobody set removal of autopay. The guy also went to the extent of telling me that I had never called in the past year 2023 and that there were 0 registered calls about me calling in. I also asked the gentlemen that there should be notes about me calling in and apparently the guy said that they don't LEAVE notes on the accounts. He said they would review my account for previous calls cause they dont see any at all.I also had an issue where I kept having to call in to get the bank to unlock my card for an hour at a time so I could use my own money on the card, I would have to call more than 6 times to finally get my card unlocked so it can be used. These practices the company use are unethical and need to get looked into because this is absurd. The Supervisor I spoke with this morning told me I was being rude for making remarks on how they handle their job. I asked him how am I being rude for commenting on how they work and the guy could not respond to my question, absolute unethical practices on behalf of the company.