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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frost Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Frost Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frost Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1989 Business started: 02/01/1868 Business started locally: 02/01/1868 Business incorporated: 02/01/1868 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
Phone Number: (800) 252-3439

Texas Department of Savings & Mortgage Lending
2601 N Lamar Blvd # 201, Austin TX 78705
Phone Number: (877) 276-5550

Type of Entity


Business Management
Melissa Adams, Senior Vice President Ms. Christy Bachmeyer, Director of Retail Sales Mr. Lee Cameron Ms. Jane Hill , Assistant V P loan operations Ms. Becky Huckabee Jack Joyce Mr. Dale Moczygemba , Senior VP E-Commerce Customer Support Ms. Diane Montes , V P Corporate Banking Cindy Ramirez Ms. Cindy Reeves Mr. Marvin Rickabaugh, SA Region President Renee Sabel Mr. Darrell Sander
Contact Information
Principal: Melissa Adams, Senior Vice President
Customer Contact: Ms. Becky Huckabee
Business Category

Banks Investment Advisory Service Loans

Alternate Business Names
Cullen/Frost Bank, Inc. Frost Bank - Main Office Downtown Frost HR Consulting Frost Insurance Prime Benefits

Additional Locations

  • 100 E Anderson Ln

    Austin, TX 78752

  • 100 W Houston St

    San Antonio, TX 78205 (512) 473-4500 (800) 438-4891 (817) 420-5164 (210) 220-4328

  • 1011 Hwy 80

    San Marcos, TX 78666

  • 10215 Wurzbach Rd

    San Antonio, TX 78230

  • 10915 Pecan Park Blvd

    Austin, TX 78753

  • 110 Austin Hwy

    San Antonio, TX 78209 (512) 393-5725

  • 111 Anderson Lane

    Austin, TX 78752

  • 11555 Bandera Rd

    San Antonio, TX 78250

  • 1162 N Loop 1604 W

    San Antonio, TX 78248 (512) 837-7550

  • 11900 Blanco Rd

    San Antonio, TX 78216 (512) 473-4772

  • 1200 Barbara Jordan Blvd Ste 200

    Austin, TX 78723

  • 1206 W 38th St

    Austin, TX 78705

  • 12351 N. I H 35 Building 2

    Austin, TX 78753

  • 1250 NE Loop 410

    San Antonio, TX 78293 (210) 826-7999

  • 1300 S Main St

    Boerne, TX 78006 (830) 698-1794

  • 13226 Vance Jackson Rd

    San Antonio, TX 78249 (512) 473-4910

  • 13523 I H 10

    San Antonio, TX 78230

  • 14201 S. Padre Island Drive

    Corpus Christi, TX 78418

  • 1450 E. Whitestone Blvd

    Cedar Park, TX 78613

  • 16500 San Pedro Ave

    San Antonio, TX 78232 (512) 393-5600

  • 16895 I H 35 N.

    Schertz, TX 78154

  • 18762 Sone Oak Pkwy

    San Antonio, TX 78258

  • 200 West Travis

    San Antonio, TX 78205

  • 21011 Hwy 281 N.

    San Antonio, TX 78258

  • 221 Wonder World Dr

    San Marcos, TX 78666

  • 231 N Guadalupe

    San Marcos, TX 78666

  • 2402 Leopard

    Corpus Christi, TX 78408

  • 2524 Exposition Blvd

    Austin, TX 78703

  • 2703 SW Military Dr

    San Antonio, TX 78224

  • 2710 La Frontera Blvd

    Round Rock, TX 78681

  • 300 W. 9th St

    Austin, TX 78701

  • 315 Landa St

    New Braunfels, TX 78130

  • 3525 Far West Blvd

    Austin, TX 78731

  • 3801 S. Alameda

    Corpus Christi, TX 78411

  • 401 Congress

    Austin, TX 78701

  • 4101 US Highway 77 Ste L-1

    Corpus Christi, TX 78410

  • 4202 S New Braunfels Ave

    San Antonio, TX 78223

  • 4214 Thousand Oaks Dr

    San Antonio, TX 78296

  • 4215 S. Staples

    Corpus Christi, TX 78411

  • 4715 Fredericksburg Rd

    San Antonio, TX 78229 (210) 344-0141

  • 500 W Broadway St

    Portland, TX 78374

  • 515 SW Military Dr

    San Antonio, TX 78221

  • 5656 Bee Caves Rd # A100

    Austin, TX 78746

  • 6230 S. Staples

    Corpus Christi, TX 78411

  • 6233 W. Wlliam Cannon

    Austin, TX 78749

  • 6906 N. Loop 1604 W. Ste1.00.40

    San Antonio, TX 78249

  • 7702 Louis Pasteur Dr

    San Antonio, TX 78229

  • 7914 Culebra Rd

    San Antonio, TX 78238

  • 8202 IH 35 N

    San Antonio, TX 78239 (512) 610-2000

  • 9090 Fair Oaks Pkwy

    Boerne, TX 78015


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (210) 220-4328(Phone)
  • (361) 643-2526(Phone)
  • (361) 844-1010(Phone)
  • (361) 883-3621(Phone)
  • (512) 473-4500(Phone)
  • (800) 438-4891(Phone)
  • (817) 420-5164(Phone)
  • (361) 844-1088 (Fax)
  • (361) 844-1134 (Fax)
  • (361) 844-1191 (Fax)
  • (361) 844-1222 (Fax)
  • (361) 844-1243 (Fax)
  • (512) 261-2007 (Fax)
  • (512) 473-4935 (Fax)
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Complaint Detail(s)

2/5/2014 Billing/Collection Issues | Complaint Details Unavailable
3/8/2013 Problems with Product/Service | Complaint Details Unavailable
12/12/2012 Problems with Product/Service