Business ProfileforFrost Bank

I opened my account's with Frost Bank in Feb 2024. During this time the new online account's department Fraud team, Put my application on hold and told me I needed to go into branch to VERIFY My identity due to an ID Theft Alert on File. I was told I had to bring in my Drivers license, Utility Bill. It took 5 Business day's for Frost to finally process these forms that I brought into their ********, ** Branch. A few days later on Saturday My account was RELOCKED After establishing online banking. I was told no one could help me, that this department is not in and it's due to suspected Identity theft. I advised I do not have identity theft and ALREADY Verified in person to their branch manager. The same day later someone unlocked the account, But clearly customer service is not helpful nor do they care. From a bank that strives themselves on customer service this has to be the worst customer service I have experienced. You can ask for a manager and they don't care either they basically tell you nothing they can do tell Monday. Second issue, I have a check that was from my Retirement plan, Brought it in branch and they told me they didn't care about my hardship it would be available on Tuesday 03/12/2024. On Monday Evening 03/11/2024 MY ACCOUNT WAS LOCKED YET AGAIN. I called in and again was told they are "Reviewing it" that It's because I made a mobile deposit today and accidentally forgot to Endorse it. I advised the check is written out to me its my IRS Refund, They told me they don't care no one is there to help me. Needless to say, My Money won't be available tuesday they lied about that. Secondly, Locked my account and I didn't receive ANY NOTICE OR WARNING. Third the manager told me I need to wait it could take 2 business days for their Analyst to review the check. I offered to bring it in, and endorse it in front of them as it was an honest mistake. They told me that won't speed it up and they will hold all my funds bills are due and they don't care.