Customer ReviewsforFirst National Bank Texas

I deposited more money in my account today and then went to use my card...it was declined. I already had money in the account so I was wondering why I wasn't working. I call customer service and they told me the **** card system is down so I can't use the card unless I manually put in the numbers. Wtf!!! They didn't know when it will be fixed and told me to "just keep trying". Like I am going to keep being embarrassed and frustrated being they do not know what they are doing. I will be closing my account and banking elsewhere very soon! I advise anyone not to bank with these idiots!!

Upon our receipt of this submission, a Customer Relations Assistant Manager attempted to reach you by phone but has been unsuccessful and left a voicemail.  So that we may further assist you with this matter, we ask that you please contact us utilizing the information on the voicemail left for you.  You may also contact us via Customer Support at ************, visit any banking center location or submit a service request message via Digital Banking.  

Terrible bank. thanks *** been a member for almost a year get ready stop . Definitely going to find a new one as soon as I have a day off.

Upon receipt of your submission, we engaged the appropriate party to reach out to you directly by phone to discuss any concerns and have ensured that successful contact was made.  

I'm a Senior Citizen and am extremely happy with First National Bank Texas. Here in *********** ******** they bought out three old *********** locations in three ******* stores, and I hope they are successful, remain here, and continue to do business in ***********.I'm old school and all I use is the online website to check daily for fraudulent transactions and my balance. It works beautifully and has never been down or malfunctioning like most of the other banks systems do. I never have had a problem with their debit card not working or being declined even though I have money in my account. They also let me have my Social Security check a day or two before I'm supposed to get it.I pay bills the old fashioned way with cash, paper check or debit card, and prefer to use the old school ***** telephone method of payment. In the last six months I've been notified twice of my information being taken in online data breaches, 23andme DNA testing website and *************** cable company. Nine months ago some ******** billing company mailed me a letter with the *********** that my ******** number and other information had been compromised. Something like several years ago my former employer notified me as well that my information had been breached. Then back in 2020 someone used my name, date of birth, and Social Security number to steal $10,000 of pandemic unemployment funds from the State of ******* This was all done online without anyone going into the unemployment office and showing their ID to get unemployment benefits.After going through all the trouble I've been through with police reports, bank fraud, IRS Identity theft complaints, having to get ***** Systems to remove bank fraud reports under my name, I'm done with doing anything online again, unless it's a dire emergency or absolutely no other way to deal with it. If I get a paper check I'm going to take it to the branch and deposit it in person, and in no way use my smartphone to mobile deposit it.

Thank you for taking the time to leave a comment concerning your positive experience with us and to provide feedback on potential future locations and longevity.  Our customers financial security is of the upmost importance to us.  We appreciate your customer relationship with our Bank and look forward to continuing to serve your future banking needs.   

This bank is a joke. Their bill pay system is antiquated and useless. Even electronic payments take 5 days to reach the payee, Every time a new payee is added the account gets flagged for fraud and locked. It happened to me 3 times in 1 week and their response was "we're required to act on fraud notices". After the 2nd time it was locked I found out that they don't even have their own bill pay system, they rely on a 3rd party. Must be the cheapest 3rd party system on the planet. I've only been with them since October but it's obviously time to find a new bank.

Upon our receipt of this submission, a Digital Experience Manager attempted to reach you by phone but has been unsuccessful and unable to leave a voicemail.  So that we may further assist you with this matter, we ask that you please contact us at ************, request the option to speak with a Personal Phone Banker and ask to be routed to a Supervisor with the Digital Experience Department.  You may also visit any banking center location or submit a service request message via Digital Banking. 

First Convenience Bank has been an absolute joke. I deposited a check with them in the amount of $5,167.75 on 12/27/2023. After about a half hour of phone calls and panic behind the counter, I was told that the best they could do with approval was deposit $2,500 of it that day and release the remainder ($2,667.75) after a 3 day hold. Except that the 3 day hold fell on a holiday. So the 3 day hold was from 12/27 to 1/02. I was given paperwork from the branch stating this information in plain text. Imagine my surprise when I checked my account a couple of days later to find that I was down to my last $300. I called the bank who informed me that they had pulled the initial $2,500 and would not be able to give me access to the full amount until 1/5/2024. Quick recap: I deposited a check with my name on it from my employer and the bank promptly held it hostage from 12/27/2034 to (hopefully theyll honor this one) 01/05/2024. I paid for the cremation of my mother in law the same day I found out theyre holding my money because I knew this Christmas bonus would help soften the blow. Thanks, 1st Convenience Bank. Cant wait to shut down my 10 year old account like I should have done years ago and go find a bank that will exchange funds for checks. Ya know, like banks do.

Upon receipt of this submission, these concerns were routed to the appropriate party and attempts to contact you by phone were made but were not successful.  No return calls were received.  However, the referenced matter has since been resolved. 

For further assistance, please contact us utilizing the contact information provided on the voicemail message left for you; or you may also reach out directly via Customer Support at ************ during normal business hours.

Pending info is slow. I had money in my account and got declined even though the app and bank account showed I had enough. I was confused until I saw that sh*t was still pending from long ago compared to other banks I primarily bank with USAA, who has pending, but it doesnt last days long, barely even hours. I should be able to use this card without worrying about pending transactions you all fail to run in decent timing. I do not recommend this bank for serious or any matter. Maybe emergencyput money in to hold onto. Spending wise, they slow as f*ck! You cant see whether you got it or not. You cant see whether you should add more or not. I guess I should have expected such from a low end, barely known bank. Anyways, this bank is only good for little matter and should rarely be taken seriously. Thanks for ****! Dumb a** bank.

Upon receipt of this submission, these concerns were routed to the appropriate party and attempts to contact you by phone were made but were not successful.  For further assistance, please contact us utilizing the contact information provided on the voicemail message left for you; or you may also reach out directly via Customer Support at ************ during normal business hours. 

Before I go into detail on this review, I want to make it absolutely clear, that I will file a complaint with the BBB ! Today 12-13-2023!!First thing first, I NEVER wanted to open a bank account here. The bank teller at the time, *******, BEGGED me to open an account when I went to purchase a money order to pay my rent.Now that I have opened the account and have my direct deposit set up, I am noticing how I have fallen victim to Banellis lies. But its not her fault, shes only doing what this shady bank trained her to do.******* had me sign a slew of papers the day I opened my account. ******* me to sign here, initial here, etc. I opted in for full overdraft *********************** can say with my FULL CHEST, that 1stCB does not truly offer overdraft coverage, its a gimmick they use to get u to open the account.Secondly, I was supposed to get paid yesterday 12-12-23, 1stcb has YET to deposit my check into my account, talking about its pending any other bank I banked with has always paid me ON TIME! Wonder why 1stcb dragging their feet to deposit my check into my account, Ill tell you why, its cause their lazy and dont care. They only care about their commissions, not the aftermath!I will definitely file a complaint with the BBB, and definitely check out WellsFargo next door to them. Banelli I hope youre reading this, you BEGGED ME, to open an account with yall and this is how you handle me?? You had me sign up for all these ******************* and not ONE of them works.Im coming for yall and im coming for my money. Yall know exactly how to reach out to me too. Bllch betta have my money.

Upon receipt of this submission, these concerns were routed to the appropriate District Manager and attempts to contact you by phone were conducted.  As discussed with our District Manager during your phone conversation on December 19th and 20th, 2023, please contact her at a time when you are available to discuss your concerns.

Bank is holding a $35,000 check from the government *** and will not talk with me will not give me any person else other than the bank manager I can talk to and it shows on my online account that they have cashed the check but I can't get to the money they did give me $5,500 the day I went in and now they have a hold on the rest of my money with no explanation other than they're waiting to hear from the *** they have treated me as though I've done something criminal which I have not I continue to talk to the *** and they say there's no reason for the bank to be holding my money it's now been almost a month

Upon receipt of this submission, these concerns were routed to the appropriate party and attempts to contact you by phone were made, but were not successful.  For further assistance, please contact us utilizing the contact information provided on the voicemail messages left for your; or you may also reach out directly via Customer Support at ************ during normal business hours. 

This bank should not be allowed to operate. The customer service is ridiculous. My mother is 63 years old and cant handle her things on her own. She added me as an authorized user and they cant help me with her information. Not to mention they are refusing to give her, her money for a $10,000 check. I know it takes time to process checks that big but this is BULL S*** Theyre giving her c*** saying that check wont be available for years because they put a hold on it. People should not be treated this way if and when I clear this up for her Im moving her to another bank. If they dont give her, her money I will ****

Each deposit is considered on a case-by-case basis, in accordance with our Funds Availability Policy provided at Account opening.  If we make a decision to delay the availability of a deposit, we provide written notice of the hold decision at the time of the deposit; or if during post deposit review, via email to the email address on file for the party reflected as Depositor; or to the address on file, if no email address is available.  Our records indicate that this matter was resolved on the same date of this submission

For any further information or inquiries you may engage in Live Chat during normal business hours, submit a *********************** request message, contact Customer Support at ************ or visit any banking center.  Thank you for being a valued customer.

Always great customer service. The branch is inside the ******************** across the state line in ********. Anyway I do believe it's time to have a branch outside ******** They have branches in smaller towns other then *********. Thanks.

Thank you for taking the time to leave a comment concerning your positive customer service experience with us and to provide feedback on potential future locations.  We appreciate your customer relationship with our Bank and look forward to continuing to serve your future banking needs.