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BBB Accredited Business since

First National Bank Texas

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Phone: (254) 554-6699 Fax: (254) 680-6132 View Additional Phone Numbers 507 N Gray St, Killeen, TX 76541 http://www.1stnb.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that First National Bank Texas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First National Bank Texas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 197 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

197 complaints closed with BBB in last 3 years | 79 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 100
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 90
Total Closed Complaints 197

Customer Reviews Summary Read customer reviews

11 Customer Reviews on First National Bank Texas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: May 12, 1993 Business started: 01/27/1901 in TX Business started locally: 01/27/1901 Business incorporated 09/29/1982 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Deposit Insurance Corporation
1910 Pacific Ave # 1900, Dallas TX 75201
http://www.fdic.gov
Phone Number: (800) 568-9161

Texas Department of Savings & Mortgage Lending
2601 N Lamar Blvd # 201, Austin TX 78705
www.sml.state.tx.us
Phone Number: (877) 276-5550
rcrochet@sml.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Bobby Hoxworth, President Ms. Naomi Jones, Operations Officer Miss. Jessica Pelache, Director of Customer Experience SVP
Contact Information
Principal: Mr. Bobby Hoxworth, President
Customer Contact: Ms. Naomi Jones, Operations Officer
Business Category

Banking Services Financing Investment Advisory Service Loans Loans - Small Business Financial Services Investment Management Mortgage Bankers Financing Consultants Banks

Alternate Business Names
First Community Bancshares Inc First Convenience Bank
Industry Tips
Finding a financial planner Mortgage Choices

Customer Review Rating plus BBB Rating Summary

First National Bank Texas has received 3.68 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.