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Find a Location

Road Side Assistance has 1 locations, listed below.

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    Business ProfileforRoad Side Assistance

    Mobile Auto Repair

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    128 S Parkway Dr, La Vernia, TX 78121-4883
    BBB File Opened:
    3/8/2005
    Business Started:
    10/1/2003
    Business Started Locally:
    10/1/2003
    Business Incorporated:
    9/17/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Road Side Assistance, Inc.
    Business Management
    • Mr. Chet Eastin, President
    Contact Information

    Principal

    • Mr. Chet Eastin, President

    Customer Contact

    • Mr. Chet Eastin, President
    Additional Contact Information

    Fax Numbers

    • (830) 779-1088
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/19/2024

    Complaint Type:
    Billing Issues
    Status:
    BBB unable to locate business
    In the course of attempting to have a transmission issue detected, I took my truck into Road side (Dba ************) circa 9/23/2023. After having the truck several days I called them everyday for progress and they said that they hadnt gotten to it. The day of 9/29 I called and they said they would start after lunch. About 2:30 they called and said I would need a new transmission. I asked how much and they said a random number of 10 thousand. I asked what service that was for, and was told that was just a basic rebuild, but they could have a built transmission for 15k. I thought the very weird to have such round and flat numbers were completely over estimated.i called a different shop and was told $3500. I called F bomb and advised I would take the truck else where and would pay for the bad diagnosis but not the swollen estimate. I was first told the diagnosis would be around ******* depending what they did. What they failed to tell me is that they would require $180 fee for inspecting the pan and about $100 filling the transmission even though I asked them not to since it was being towed to a different shop, and I was already going to have to pay a different shop that fee it was being taken to. The refused and despite the service manager telling me he had JUST taken the picture of my transmission pan as I was calling, it was somehow magically filled with 10quarts of oil at around $90non top of the other 300 in fees. Again, I was told about $150 diagnostic so 480 was much more expensive. It went to a different shop who did the repair for **** but ended up saying it was not a rebuild but the throttle bodies, so I knew then that f bomb fully lied to get 10k from me. The part that Im mad about is after leaving this feedback on ******* ******* the owner used MY PERSONAL INFO on ****** to dox me in response with his own reply. This print is liable and if not refunded I will be reaching a lawyer to finish this complaint in court.

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