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BBB Accredited Business since

Firestone Tire & Service Centers-Austin Region

Additional Locations

Phone: (512) 467-8017 6401 Airport Blvd, Austin, TX 78752 View Additional Web Addresses

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Description

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers-Austin Region meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company is a system wide member of the Better Business Bureau.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Firestone Tire & Service Centers-Austin Region include:

  • 28 complaints filed against business

Factors that raised the rating for Firestone Tire & Service Centers-Austin Region include:

  • Length of time business has been operating.
  • Response to 28 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 28

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Firestone Tire & Service Centers-Austin Region
See Trends in Complaints on Firestone Tire & Service Centers-Austin Region

Additional Information

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BBB file opened: September 23, 1985 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated: 09/13/2001 in DE
Type of Entity

Partnership

Business Management
Mr. Derek Wessels, Assistant District Manager Mr. Will Helton, District Manager Mr. Charles Starnes, Assistant District Manager
Contact Information
Customer Contact: Mr. Charles Starnes, Assistant District Manager
Principal: Mr. Derek Wessels, Assistant District Manager
Related Businesses
Firestone Tire & Service Centers-San Antonio Region Firestone Tire & Service Centers-Texas West Region Firestone Tire & Service Centers-Texas South Region
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations

Alternate Business Names
Bridgestone Firestone North American Tire, LLC Bridgestone-Firestone Expert Tire
Additional Information

The BBB Suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replacement parts except those under warranty, trade-in or core parts.

Industry Tips
Car repair tips

Additional Locations

  • 100 Old Settlers Blvd

    Round Rock, TX 78664 (512) 248-1469

  • 10515 N Mopac Expy Ste P

    Austin, TX 78759 (512) 342-8270

  • 1111 Lake Air Dr

    Waco, TX 76710 (254) 776-8822

  • 1323 W Ben White Blvd

    Austin, TX 78704 (512) 444-4821

  • 13300 N Fm 620

    Austin, TX 78717 (512) 257-1947

  • 13450 N Highway 183 Ste 223

    Austin, TX 78750 (512) 331-1177

  • 15101 Ih 35

    Pflugerville, TX 78660 (512) 252-9200

  • 1595 S Highway 183

    Volente, TX 78641 (512) 259-2422

  • 19009 Limestone Commercial Dr

    Pflugerville, TX 78660 (512) 990-4878

  • 201 E Central Texas Expy

    Harker Hts, TX 76548 (254) 690-4745

  • 2204 SW H K Dodgen Loop

    Temple, TX 76504 (254) 773-4772

  • 2500 W Parmer Ln Ste 170

    Austin, TX 78727 (512) 388-6060

  • 301 S Colorado St

    Lockhart, TX 78644 (512) 398-4283

  • 302 W Adams Ave

    Temple, TX 76501 (254) 773-4538

  • 311 S Congress Ave

    Austin, TX 78704 (512) 443-1782

  • 3120 E Whitestone Blvd

    Cedar Park, TX 78613 (512) 260-0178

  • 3609 W William Cannon Dr

    Austin, TX 78749 (512) 899-0550

  • 606 Highway 79

    Hutto, TX 78634 (512) 846-1125

  • 6401 Airport Blvd

    Austin, TX 78752 (512) 467-8017

  • 6412 S Ih 35

    Austin, TX 78745 (512) 442-9388

  • 7010 W Highway 71 Ste 190

    Austin, TX 78735 (512) 288-5414

  • 761st Tank Battalion Rd Building 224

    Killeen, TX 76544 (254) 526-5502

  • 761st Tank Battalion Rd. Bldg 87030

    Fort Hood, TX 76544 (254) 285-2118

  • 761st Tank Battalion Road Bldg 50009

    Fort Hood, TX 76544 (254) 532-9044

  • 7806 Clock Tower Dr

    Austin, TX 78753 (512) 339-3582

  • 7806 Northcross Dr

    Austin, TX 78757 (512) 458-8118

  • 9900 S Ih 35 Ste R

    Austin, TX 78748 (512) 291-1618

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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

4/24/2013 Billing/Collection Issues
12/21/2012 Problems with Product/Service
12/10/2012 Problems with Product/Service
11/26/2012 Problems with Product/Service
11/5/2012 Problems with Product/Service
9/14/2012 Problems with Product/Service
7/20/2012 Problems with Product/Service
7/2/2012 Problems with Product/Service
5/24/2012 Problems with Product/Service
5/7/2012 Problems with Product/Service
2/10/2012 Problems with Product/Service
1/11/2012 Problems with Product/Service
12/19/2011 Problems with Product/Service
10/20/2011 Problems with Product/Service
8/31/2011 Advertising/Sales Issues
6/27/2011 Problems with Product/Service
6/27/2011 Problems with Product/Service
4/14/2011 Problems with Product/Service
4/4/2011 Problems with Product/Service
11/15/2010 Problems with Product/Service
11/1/2010 Problems with Product/Service
10/13/2010 Problems with Product/Service
8/31/2010 Problems with Product/Service
8/20/2010 Problems with Product/Service
8/19/2010 Problems with Product/Service
8/16/2010 Problems with Product/Service
8/9/2010 Problems with Product/Service
5/28/2010 Problems with Product/Service
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