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Description

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers-Austin Region meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the Bureau's service to the public and meet our membership standards.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Tire & Service Centers-Austin Region include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Firestone Tire & Service Centers-Austin Region
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 23, 1985 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated: 09/13/2001 in DE
Type of Entity

Partnership

Business Management
Mr. Derek Wessels, Assistant District Manager Mr. Will Helton, District Manager Mr. Charles Starnes, Assistant District Manager
Contact Information
Customer Contact: Mr. Charles Starnes, Assistant District Manager
Principal: Mr. Derek Wessels, Assistant District Manager
Related Businesses
Firestone Tire & Service Centers-San Antonio Region Firestone Tire & Service Centers-Texas West Region Firestone Tire & Service Centers-Texas South Region
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations

Alternate Business Names
Bridgestone Firestone North American Tire, LLC Bridgestone-Firestone Expert Tire
Additional Information

The BBB Suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replacement parts except those under warranty, trade-in or core parts.

Industry Tips
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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