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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Austin Automobile Clinic Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Austin Automobile Clinic Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Austin Automobile Clinic Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 18, 1991 Business started: 07/11/1989 Business started locally: 07/11/1989 Business incorporated: 04/20/1994 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Corporation

Business Management
Mr. Faramarz "Frank" Hedayatifar, President Mr. Jahangir Hedayatifar, Vice President
Contact Information
Principal: Mr. Faramarz "Frank" Hedayatifar, President
Business Category

Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Radiators - Automotive Transmissions - Automobile Differentials - Automobile Auto Repair - Windshield, Glass Shops Auto Dealers - Used Cars Heaters - Automotive Auto Air Conditioning Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service

Industry Tips
BBB tips for buying a new or used car Car repair tips Navigating auto sales

Additional Locations

  • 10402 N Lamar Blvd

    Austin, TX 78753 (512) 835-9821

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On August **, 2013 I took my **** ******* ***** to Austin Automobile Clinic Inc. to get a quote for my car. When I got to the shop I was welcomed by his wife, I had spoken with her before I got to the shop. I explained the problems to her. She said her husband would help me. I told her I was on a budget so I was just shopping around to see who would give the best price, she told me that her husband would not let me leave, that he would give me a good price, Her husband ***** got there shortly after I Did. He started working on my car as soon as he got there, after her diagnose my car he quoted me some really good prices. I automactically jumped on the price. He kept my car until August **, 2013. When I dropped off my car, I left my friends number ******** ********. On that Wednesday he called ********'s number so she text me while I was at work to let me know he call, so I returned his call. He ask for a address so that he could drop off my car because he was done with the repairs I specicially asked him not to move my car that I would picked it up when I got out of work, when I got to the shop my car wasn't there, I'm not sure how it worked out but my car was dropped at ******** with my sisterinlaw ***** *. It was left on empty. there were several things that were not working properly, I took my car back to the shop it never got repaired my car was damage more than repaired

Business Response: Austin Automobile Clinic and Ms. ****** ******** has came to an agreement. Ms. ******** releaseing Austin Automobile Clinic from any and all claim. Attached is a copy of the agreement from Ms. ******** signed and dated 09-**-13

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/10/2012 Problems with Product/Service
4/16/2012 Problems with Product/Service
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